bizhub 42_-_april_2013 - all active solutions

bizhub 42 - ALL ACTIVE SOLUTIONSFebruary 2013

Copyright 2010, Konica Minolta Business Solutions U.S.A., Inc.

Legal Notice

This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorizedservice representatives. Konica Minolta recommends that all service be performed by an authorized servicerepresentative. Users are responsible for seeking advice of a Konica Minolta authorized service representativeregarding the information, opinion, advice or content of this document.

USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDEDON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUTNOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR APARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OFEXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANYDAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL ORPUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.

This document contains information that was exported directly from Konica Minolta's SSDSupport knowledge base. Some solutions may contain hyperlink references which originallycontained links to graphic or text files. If you wish to view these files, you must access thesolutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.

SSD SUPPORT SOLUTIONS

bizhub 42 Abnormal noise or odor

Solution ID 2 Solution UsageTAUS1103697EN*

Description FS-529, abnormal noise when exit tray moves.

Solution CAUSE: The Exit Tray Lift gear is broken. SOLUTION: Please replace the gear with a modified one per instructions in attached Bulletin Number 7663. This modification has been applied to finisherswith serial numbers above A0U7WY1014536 and A0U7WY2006753 . IMPORTANT: The Tray Gearassembly (p/n A0U7 PPD0 00) is available andall other parts listed are not necessary to repair the Exit Tray Lift gear. The new style motor does not need to be installed, but the pulse disk will have to be adjusted to insert and rotatefreely in the detection sensor. Notes : 1. The Tray Gear assembly (p/n A0U7 PPD0 00)should be compatible with both unmodified and pre-modified finishers. 2. There are two (2) versions of the FS-529. Please use Item #A0U7WY 1 ("older" version) designed only for the bizhub C360/C280/C220 and Item#A0U7WY 2 for the bizhub 36/42/423/363/283/223 . The serial number on the finisher will be different between the two items. The serial number begins with the item code (example: A0U7WY1 xxxxxx). Item #A0U7WY 2 will work with all the models. 3. Please refer to attached configuration documentation. To view a PDF, you may need to download a free copy of Adobe Reader.

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Copyright , Konica Minolta Business Solutions U.S.A., Inc. February 2013

bizhub 42 Controller - no or slow print, scan failure, garbled data, lockup


Description How to set up Microsoft Exchange 2007/2010 with authentication.

Solution Please perform the following steps: Basic checks before starting 1. Verify DNS is working on the MFP. This can be verified by PINGing Google.com fromPING confirmation in Network settings/Detail settings. 2.Set up time adjustment to sync to the Active directory or Exchange server. Verify that the date and time on the machine are correct after syncing. 3. Verify a valid E-mail account is created for the MFP on Exchange. If the machine does not havean account, please verify that a valid account is beingused. On Exchange 4. Create a new receive connector in Exchange. 5. Under the General tab of the connectorplease specify the full FQDN of the Exchange server. 6. Under the Network tab of the connector please add the MFP TCP/IP address to the list of local TCP/IP addresses to receive E-mail. 7. Under the Authentication tab of the connector please verify that Transport Layer Security, Basic Authentication and Exchange Server authentication arechecked. 8. Under the Permissions tab of the connector please verify that anonymous, exchange servers and exchange users are checked. On the MFP 9. Verify that the machine and admin E-mail addresses are a valid Exchange E-mail addresses. 10. Verify that Start TLS is selected on port 587. 11.Make sure tocheck theSMTP authentication check box. 12. Input the user name and password of the Exchange account assigned to themachine. 13. Set the domain name under theSMTP authentication section. 14. Send a test E-mail and verify that the machine functions as intended. Note : For additional detail please refer to attached documentation. To view the PDF, you may need to download a free copy of Adobe Reader.


Description When trying to SMB scan, "Scan TX failed. Job is cancelled." message occurs. All settings in Address Book appear to be correct.

Solution CAUSE: Incorrect NTLM setting. SOLUTION: Using PageScope Web Connection, browse to Administrator g Network g SMB Settings g SMB Client Settings and change NTLM fromv1 (default) to v1/v2 . (see attached)

Solution ID Solution UsageTAUS1200204EN*

Description The machine webpageinterface can be accessed, but print jobs will fail.

Solution CAUSE: The machine is set for a static TCP/IP address. SOLUTION:Set the machine to DHCP and verify the TCP/IP address. The network may require DHCP to be enabled.

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bizhub 42 Image blank or solid color


Description After replacing the PH Unit, no Image is printed on the output pages. Printing, copying or producing internal reports are blank. No Error condition is indicated.

Solution CAUSE: The PH Unit has not been installed correctly. When replacing the PH Unit, the rear of the PH Unit has not been correctly reseated into position. Dueto this incorrect positioning, the PH Unit is sitting at the wrong angle and therefore the laser does not write the required information to the drum surface. SOLUTION: To correctly position the PH Unit: 1. Remove the three screws and springs holding the PH Unit in place as per Service Manual. Note : When removing the three screws and springs, Note the color and position of the spacers, if positioned underneath the PH Unit. 2. When correctly repositioning the PH Unit, ensure that the rear side of the PH Unit is located correctly as per diagram below. Correct positioning of the PH Unit when viewed from the left hand side of the machine with the Metal End Plate removed. The bottom plate of the PH Unit islocated in the recess of the machine frame and not resting on top of the machine frame.

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bizhub 42 Miscellaneous


DescriptionNVRAM Troubleshooting Procedure used to identify NVRAM problems andinformation concerning damaged or missing NVRAM/BRU.

Solution bizhub C250/C252/C300/C350/C351/C450 NVRAM trouble codes (C-D3xx codes) can occur at any time. Mostly these codes happen when updating firmware. A NVRAM Data Restore procedure canbe used to address these codes: Stop, 0, 7, 1, 3, 9, * What this procedure does is take a good image of the NVRAM off the MFP board (created when you performed the NVRAM Data Backup) and restore it tothe NVRAM. There are approximately 30 registers that can be corrupt, so the above procedure may have to be done as much as 30 times. WARNING : If a corrupt NVRAM is suspected, DO NOT perform the NVRAM Data Backup. This will take the corrupt NVRAM image and back it up to theMFP board. If this is done, and the NVRAM is replaced, the corrupt data that was just backed up will be transferred to the new NVRAM. If this is the case,then the NVRAM and MFP board will have to be replaced as a set. Known unrecoverable NVRAM symptoms: 1. Stuck on hourglass screen 2. Incorrect meters 3. When performing the NVRAM restore procedure the codes repeat themselves Note : One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes. It is HIGHLY recommended to install aquality power line conditioner on these machines. Known fixes for various codes: C-D36E and C-E002 Install Phase 3.01 firmware (H5 or H6 depending on model). If a corrupt NVRAM is suspected, please try performing a Data Clear. This can be found in the Tech Rep mode. CAUTION : All programmed addresses will be cleared. Please backup the address data using PageScope Web Connection to backup the data beforeperforming the Data Clear. If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero. Thisis unrecoverable and the correct meters cannot be input. 8020/CF2002/8031/CF3102 Codes C-3C00 through C-3C40 indicate a corrupt BRU. Codes C-3C50 through C-3C90 indicates a problem with the PWB-C board or the scanner to main body cable. 8050/CF5001/bizhub PRO C500 The NVRAM for the bizhub PRO C500 cannot be replaced in the field. The only way to correct a corrupt NVRAM is to send the OACB, NVRAM, and PRCBinto Konica Minolta to be reset. Known defective NVRAM symptoms: 1. Meters or default adjustment values are extremely high. 2. Adjustments do not hold after powering the machine OFF/ON. Note : On the Black and White machines verify that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family. Thiswill save significant time and expense in getting back the machine in working condition. bizhub 200/250/350 Common symptoms when NVRAM replacement may be necessary: 1. Machine not going to ready state. 2. Not printing to a host name with DHCP. 3. Not scanning to E-mail. 4. On startup, abort code 0x0000999a . 5. Abort code 0x00f00b00 . 6. Not printing. 7. Machine rebooting every few minutes. 8. Screen freezing in Konica Minolta logo. 9. Keep losing machine settings when power OFF. bizhub 420/500 Common symptoms when NVRAM replacement may be necessary: Note : First try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms: 1. Screen freeze in Konica Minolta logo. 2. Fax unit locking up theMFP or not recognized. 3. C-E084 error code. 4. Cannot PING the MFP. 5. C-D203 error code. 6. Display resetting to Japanese. 7. Losing network settings after firmware upgrade. 8. C-E002 error code. 9. Scan to E-mail or FTP. 10. Loss of adjustment data. 11. Total counter is reset. 12. Display TCR adjustment. 13. C-284x error code. bizhub 600/750

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Common symptoms when NVRAM replacement may be necessary: 1. Screen freeze in Konica Minolta logo. 2. Cannot recognize document feeder. 3. Error code SC2203 . 7145/7255 Common symptoms when NVRAM replacement may be necessary: 1. Blank screen. 2. Loss of E-mail addresses. 3. Loss of settings. 4. Error code E56-01 . Ordering Procedures Call the SSDContact Support Centerat 800-825-5664, to open a Problem Ticket. IMPORTANT : All requests for NVRAMs must be approved by the SSD Contact Support Center and a problem ticket generated.If a request is receivedwithout an established problem ticket number the request will be denied. Access the online ordering program on MyKonicaMinolta.com. 1. Login to MKM.com.2. Select the Service tab.3. Select Warranty, Repair, & Special Programs (menu at left side of screen).4. Click on Warranty Services & Technical/FOC Programs (in center of screen).5. Select NVRAM/BRU Replacement Program. Updates/Status Call Logistics at 201-818-3515. Notes : a. Refer to the attachedrevised Bulletin Number 5783 for more detail.The bulletincontains information concerning many of the newer models. b. To viewthe PDF, you may need to download a free copy of Adobe Reader.


Description NVRAM Troubleshooting Guide

Solution The attachedbulletin must be referenced before NVRAM replacement can be authorized. To view the PDF, you may need to download a free copy of AdobeReader.


DescriptionCitrix compatibility.

Solution Citrix has published a list of KMBS products and their compatibility with different versions of Citrix . These are known as Citrix Ready products. KMBS has also done some testing that might notdocumented on theCitrix Ready products web page.Attached is a document with additional informationon Konica Minolta's Citrix Ready Certified products. Also, refer to the attached Citrix compatibility list for additional information.Some products not listed below arelisted in the attached document.It coversother MFPs like the bizhub 600/601/750/751/360/361/362/420/421/500/501/162/180/210/222/282, the bizhub C350/C353/C253/C203, the bizhub PRO1050/920 and controllers like theIC-303 and IC-409. To viewa PDF, you may need to download a free copy of Adobe Reader. Note : The test resultsfor bizhub C652DS/C552DS and C360/C280/C220with XenApp 6.0 are included. bizhub 652/602 for XenApp 5.0 are included. bizhub C20 for XenApp 5.0 are included. Konica Minolta Universal Printer Driverare included. IC-202 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, MicrosoftExcel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1, the Adobe PostScript driver version 1.0.0 or

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the PCL driver version 1.01 the print controller can be used without restrictions. IC-203 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Presentation Server 3.0 environments with the Microsoft Word 2003/Excel 2003 andAdobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 2.0.28, the Adobe PostScript driver version 2.0.28 or the PCLdriver version 2.0.0, the print controller can be used without restrictions. IC-205 Tested in both theCitrix Metaframe XP (FR3) and theCitrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, MicrosoftExcel and Adobe Acrobat 6.0 applications loaded. When utilizing the GDI driver version 1.00 or the PCL driver version 1.00 the print controller can be usedwith the following restrictions:1. Cancelled print jobs may stay in queue when using the GDI driver.2. The printer icon may disappear when cancelling a print job when using the GDI driver.3. Print jobs may hang when printing from two or more workstations simultaneously using the GDI driver. IC-302 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 1.1. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were that Owner Information functions werenot available. IC-401 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Word 2003, Excel2003 and Adobe Acrobat 6 applications loaded. Testing has been performed with the PostScript driver version 1.0. The following restrictions: 1. The mixed media function may not be used. 2. Enabling the "Delete pending print jobs at logout" on the Metaframe server does not result in the print jobs being deleted. 3. Print job access codes should not be used. IC-402 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 1.0. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The following are restrictions that were found: 1. Custom Size setting is not available. 2.Owner Information, Lock Job and Copier store print functions are not available. 3. The client default settings are not saved. IC-405 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 2.0. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were thatMedia Mixed function is notavailable by network printer. IC-611 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, MicrosoftExcel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.0.7, the PostScript Adobe driver version 1.0.0.7or the PCL driver version 1.0.1 the print controller can be used with the following restrictions:1. The watermark function will not function when using the PCL driver.2. The PostScript Visual driver is not available with Microsoft Windows 2003 Server.3. Booklet mode may not function when called within Adobe Acrobat. IP-901 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 1.1 and 2.1. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were that Owner Information functions werenot available. bizhub C350 Standard Controller Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Word 2003, Excel2003 and Adobe Acrobat 6 applications loaded. Testing has been performed with the PCL driver version 1.0 with the following restriction:The watermark feature will not be available on a locally installed printer. bizhub 200/250/350 Standard Controller Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, MicrosoftExcel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1 or the PCL driver version 1.0.2 the printcontroller can be used with the following restrictions:1. The custom paper size setting is not available.2. The default selections made on client workstations will not be reflected on the printer properties screens. bizhub C650/C550/C451/C450/C352/C351/C300/C252/C250 Tested withCitrix Metaframe. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6.No restrictions were found in testing.


Description

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Where to find paper recommendations/specifications forB/W andColorMFPs/printers.

Solution Please refer to the Media Guide for the products listed. Note : To view the Media Guide, you may need to download a free copy of Adobe Reader.


Description CS Remote Care (vCare) HTTP Protocol Support

Solution This solution applies to KMBS Direct branches only and is included only for SSD Support reference. The HTTP Communication protocol is newly supported for bizhub vCare. Major advantages of HTTP communication include the ease of configuration andthe utilization of the widely accepted HTTP protocol. MFPs registered in the vCare system as of 9/15/2009 are to be configured via the new vCare HTTP protocol. Supported MFPs configured for one-way HTTP communication: bizhub C220/C280/C360 bizhub C35/C35P/C25 bizhub C452/C552/C652/C552DS/C652DS bizhub C754/C654 bizhub PRO C5500/C6500/C6500P/C6501/C6501P/C5501/C6000L bizhub PRESS C8000/C7000/C7000P/C70hc/C6000 bizhub 652/552 bizhub 423/363/283/223 bizhub 42/36 bizhub PRO 950 bizhub PRO 1200/1200P/1051 Notes : 1. The bizhub C452/C552/C652/C552DS/C652DS and bizhub PRO C5500/C5501/C6500/C6501 registered in the vCare system for one-way E-mailcommunication pending connection may be reconfigured for HTTP communication. Contact vCare support at [email protected] 2. The bizhub PRO C5500/C6500/C6500P must be upgraded to level 50 or higher to support HTTP protocol. 3. Future bizhub PRO MFPs will support Controller NIC HTTP communication. 4. Information from the MFP is sent to the vCare/CSRC system via the HTTP protocol through a WebDAV Server (located in the Ramsey datacenter). The bizhub vCare setup centers and/or Konica Minolta direct branches will be required to be enter the following settings into the MFPs vCare settings: URL: 207.18.56.55/webdav/ Login Name: http Password: us200 The same WebDAV connection URL and authentication credentials will be entered in all bizhub Workgroup and PRO MFPs until further notice. Set the Heartbeat setting to Disable until further notice. This setting does not need to be configured because of the frequent reporting schedule configuredon the MFPs. Disabling this setting will reduce unnecessary network traffic. If the Heartbeat setting is supported in the future, additional documentation will beprovided. The Notification Schedule configures when MFPs will send updates to the vCare System. This setting is configured in the MFPs Service Mode a CS

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Remote Care Settings. bizhub Workgroup MFPs : 1. Within the CS Remote Care Detail Setting, select Notification Settings.2. Select Schedule and press Enable.3. Select Day and enter 2 for Day Frequency.4. Press SET. bizhub PRO MFPs : 1. Within the CS Remote Care Detail Setting, select Periodical Transmission Set.2. Select Schedule and press Enable.3. Select Every Day and enter the time in Military Time.4. Press OK. The Center Notification Schedule configures which information will be sent to the vCare System during scheduled updates. This setting is configured in the MFPs Service Mode a CS Remote Care Settings bizhub Workgroup MFPs : 1. Within the CS Remote Care Detail Setting, select Center Notification.2. Select only the following numbers: 1_2_3_4_5_6_8_9 (Do not select number 7.)3. Press End. bizhub PRO MFPs :1. Within the CS Remote Care Detail Setting, select Data Collection Setting.2. Select Basic Data, Machine Adjustment Data and Coverage Data.3. Press OK. Documentation and Training Video On the Docs Directory in the SOLUTIONS 3rd Party/vCare/HTTP folder are documents, vCare HTTP Setup Instructions and a training video relevant tosupporting the HTTP protocol. The HTTP configuration simulation video demonstrates the settings which need to be entered by bizhub Setup Centers and/or Konica Minolta Branches on aWorkgroup MFP. The MFPs menu panel may differ slightly depending on the Workgroup MFP series. The MFPs menu panel differ for bizhub PRO MFPs and requires dipswitch settings to be configured. IMPORTANT : The WebDAV HTTP settings (as detailed above) entered in theMFP's vCare/CSRC settings will remain the same for bizhub Workgroup andPRO MFPs. Consult the individual bizhub vCare HTTP Setup Instructions for each model series for detailed configuration details. The bizhub vCare HTTP SetupInstructions are available for downloaded from MKM.com and the SSD Download Selector. Note : To view the attached PowerPoint presentation, you may need to download a free copy of Microsoft PowerPoint Viewer (60.3MB).


DescriptionHow to completelyuninstall a printer driver in Microsoft Windows 2000/XP/Vista/7.

Solution When removing a printer from the Printers folder, the printer driver file is not removed completely from the hard disk drive. The following describesproceduresto use if a printer driver file is corrupted and requires removal: WINDOWS 2000 WARNING : If using Registry Editor incorrectly, serious problems may occur that will require reinstallation of the operating system. Microsoft/KMBScannot guarantee that problems can be solved that result from using Registry Editor incorrectly. Use Registry Editor with extreme caution.1. Remove the printer using the Printers folder in Microsoft Windows 2000. 2. In Microsoft Windows 2000, in Control Panel, double-click Administrative Tools, double-click Services, and then stop the Spooler service. 3. Run Registry Editor (Regedt32.exe) and go to the following subkey (note that this is all one path, which has been wrapped for readability): HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3\ Note : Version-3 is Microsoft Windows 2000, and is the name of the printer to be removed.4. Notice the values on the right and write down the file names. 5. With the printer driver key selected, click Delete on the Edit menu.

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6. Go to the following directory and delete the printer driver files noted in step 4: %SystemRoot%\System32\Spool\Drivers\ Note :If unable to delete the files and folders in the above directory structure after stopping the spooler service because of an error message that the filesare in use (such as, Rasddui.dll), set the startup type for the Spooler service to Disabled, restart the computer, and then attempt to delete the files and foldersagain. After deleting the files, restore the Spooler startup to Automatic.7. In Microsoft Windows 2000, in Control Panel, double-click Administrative Tools, double-click Services, and then start the Spooler service. 8. If reinstalling a printer, use the Printers folder.9. Delete the %windir%\inf\oem?.inf file that is associated with the removed printer driver. This removes the printer from the printer selection list when addingnew printers. Note : In addition to the steps listed above, it may be necessary to delete the printer's associated unidriver (Rasdd.dll, Pscript.dll, or Plotter.dll). If printinghas been initialized or if a process is using this file, it will be locked open and cannot be deleted. The file can be renamed or the system can be restarted tofree up the driver. Refer to the Printer.inf file to see which unidriver is used by a particular printer. WINDOWS XP Microsoft Windows XP adds a user interface feature to delete driver files so the steps for Microsoft Windows 2000 are no longer necessary. To deleteprinter driver files in Microsoft Windows XP:1. Click Start, and then click Printers and Faxes.2. On the File menu, click Server Properties.3. On the Drivers tab, click the printer driver to be deleted, and then click Remove. WINDOWS VISTA / WINDOWS 7 To completely remove a printer driver, please refer to attached documentation for procedure. Notes : 1. Microsoft Windows 7 Home or Home Premium, does not have the "Print Management" snap-in for MMC. You have to run command prompt asADMINISTRATOR, enter printui /s /t2 , remove the printer driver and reboot. 2.If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 3.Remember, you cannot remove a printer if you have items in the print queue. If items are waiting to print when you try to remove a printer, MicrosoftWindows will wait until printing is complete, and then remove the printer. If you have permission to manage documents on the printer, you can also cancel allprint jobs and then try to remove the printer again. For more information, see attached documentation concerning how to cancel printing and printerpermissions. To view a PDF, you may need to download a free copy of Adobe Reader.


Description vCare/CS Remote Care HTTP (One-Way) setup instructions for bizhub C35/C35P/C25 and 42/36. It is possible to configure the following notifications invCare (CS Remote Care) for the C35/C35P/C25 and 42/36. Notification items SC Error Date Parts Life Warning Toner Report Waste Fuill Paper Jam Warning Jam History Counters Error Count Service Count Life Count System Data History Data Adjustment Data Coverage Data

Solution See the the attached fileprovidesvCare/CS Remote Care HTTP (One-Way) setup instructions for complete configuration information for C35/C35P/C25 and42/36. Notes: 1. The instructions also can be downloaded from the Konica Minolta Download Selector. 2. To viewthe PDF, you may need to download a free copy of Adobe Reader.

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DescriptionWriting the serial number to a new MFP board.

Solution If the MFP board has been replaced with a new one, the serial number of the machine must be written in the new MFP board.Please refer to the attacheddocumentation for the procedure and use the attached writing files. Also refer to the Service Manual foradditional details. Contents of "Writing Serial Number" document : A. System requirements B. Supported external memory devices C. Editing the serial number writing files D. Writing the serial number to machine Notes : 1. To open the ZIP file, WinZip should be installed. WinZip can be downloaded from the WinZip website . The file can either be saved to disk or opened.It is recommended to download the ZIP and open from the local computer to view. 2.To viewthe PDF, you may need to download a free copy of Adobe Reader.


Description Is MagneCote paper or magnetic backed paper supported?

Solution MagneCote paperor magnetic backed paper is not supported.


DescriptionFS-529 compatibility.

Solution There are two (2) versions of the FS-529. Please use Item #A0U7WY 1 ("older" syle) designed only for the bizhub C360/C280/C220 and Item #A0U7WY 2for the bizhub 42/36/423/363/283/223. The serial number on the finisher will be different between the two items. The serial number begins with the item code (example: A0U7WY1 xxxxxx). Note : Item #A0U7WY 2 will work with all the models. Please refer to attached configuration documentation. To view a PDF, you may need to download afree copy of Adobe Reader.


DescriptionHow to forwardfax pages to E-mail in PDF format.

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Solution If a requirement is to forwardfax pages to E-mail in PDF format, the device firmware will need to be updated. Download and install either: A3EW30G0043262 for bizhub 36 or A3EW30G2043262 for bizhub 42 The following are new setting options. ? UI panel ? New setting option "File Type" is added in the menu under "Forward TX Settings". "PDF" is set as default. Utility g Admin Settings g Fax Settings g Forward TX Settings g File Type ? FAX ? If PDF is selected in "File Type", the received FAX data will be converted to PDF, then the data will be forwarded as PDF file. (If TIFF is selected in "FileType", the received FAX data will be forwarded as TIFF.) ? Report ? The forwarded file type will be printed on "Forward TX Setting" field in "Fax Set Up Information List". "Fax Set Up Information List" can be printed out. Utility g Admin Settings g Fax Settings g List Print g Fax Setup Pg Notes : 1. The firmware is available for download from the Konica Minolta Download Selector. 2. Prior to installing the firmware, please refer to attached Program Release Information. To view the PDF, you may need to download a free copy of AdobeReader.


DescriptionAre vendor devices supported?

SolutionAlthough bizhub 42/36 has a vendor port on the PRCB (CN17), vendor mode is not supported in firmware. Thus, external vending devices (Bear, Equitrac,Monitor etc) cannot be used.


DescriptionPageScope Mobile specifications

SolutionPageScope Mobile is a powerful, cutting-edge application that connects to bizhub multifunctional products with a mobile professional's iPad, iPad 2,iPhone, iPod Touch and Android OS-based devices. The continued growth and escalating demand of iPad, iPad 2, iPhone, iPod Touch and Android OS devices across all markets and industries hasheightened the demand for mobile users to print directly from their Apple and Android OS devices as well as scan documents for instant access. With PageScope Mobile, Konica Minolta offers a feature-rich assortment of utilities that provide the everyday document imaging tools and connectivitynecessary for mobile users to easily access and manage their documents. The best part it's free and downloadable from the Apple App Store and Google Play Store. Simply search for "pagescope mobile". DOCUMENT MANAGEMENT - Upload files to Google Docs- Download files from Google Docs

PRINTING - Scanned Data

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- E-mail messages and file attachments- Data downloaded from a website- Photos

SCANNING - Receive scanned data via WebDAV- Receive E-mail attachments Please refer to the PageScope Mobile Spec Sheet for more information. To view the PDF, you may need to download a free copy of Adobe Reader.


DescriptionEntering the serial number after the MFP board has been replaced.

Solution Afterreplacing the MFB board the serial number and firmware MUST be loaded via USB. Please follow the attachedstep-by-step procedures on how to enter the serial number.The files that will need to be edited are alsoattached. Note :To view a PDF, you may need to download a free copy of Adobe Reader.


Description How to connect key counter to Blackboard card reader.

Solution The DB15 connector must be cut from the Blackboard system and wired to our Key Counter as follows. Copier--------------------------BB Blue(Gnd)--------------------White Brown(Key Counter Set)-----Green Orange(Key Count Pulse)---Black Red(24v)---------------------Red Note: There is not a ready-made harness to connect the BB system.The Key Counter connector must either be cut or wire taps should be used to connect theBB wires. Also, some of the MFPs Key Counter wiring is not color coded. Please use the appropriate schematics to determine proper signal wiring.


Description How to lock the paper traysto preventunauthorized use.

Solution KMBS does not offer this solution directly.Marketing Data Solutions has developed a universal cable lock product.Please contact MDS directly for this type ofproduct. Jeffrey W. Rasa Marketing Data Solutions, Inc. Office Direct: 508-528-7323 Fax Direct: 508-553-0925 email: [email protected] Web: www.marketingdatasolutions.com

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Descriptionbizhub vCare/CSRC Toner Coverage/Gas Gage support.

Solution The attached document provides a table showing bizhub vCare/CSRC support for the Toner Coverage/Gas Gage (Gauge)functions via the vCare/CSRCWeb Application Portal. To viewthe PDF, you may need to download a free copy of Adobe Reader.


DescriptionKonica Minolta SAP certified printer device types.

Solution Konica Minolta is an official member of the SAP Printer Vendor Program and offers within this program support for the following KM MFPs/printers and SAPdevice types. bizhub C754 bizhub C654 bizhub C554 bizhub C454 bizhub C364 bizhub C284 bizhub C224 bizhub C652DS bizhub C552DS bizhub C652 bizhub C552 bizhub C452 bizhub C650bizhub C550bizhub C451bizhub C360 bizhub C280 bizhub C220 bizhub C353 bizhub C353Pbizhub C253 bizhub C203 bizhub C35 bizhub C35P bizhub C25 bizhub C20 bizhub C20P magicolor 4650 EN magicolor 4650 DN magicolor 4695MF bizhub PRESS 1250 bizhub PRESS 1250P bizhub PRESS 1052 bizhub PRO 951bizhub PRO 1200bizhub PRO 1200P bizhub PRO 1051bizhub PRO 950 bizhub 652 bizhub 552 bizhub 751 bizhub 601 bizhub 501bizhub 421bizhub 361bizhub 362 bizhub 282 bizhub 222 bizhub 423 bizhub 363

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bizhub 283 bizhub 223bizhub 42 bizhub 36 bizhub 40PPagePro 5650EN Refer to the attached documentation for complete information about the SAP Printer Vendor Program. Notes : 1. KMBS USA only supports the Latin1 device types that are listed in sapnote_0001135038.pdf . 2.The latest SAP device types are available via the Konica Minolta Download Selector. 3.To viewa PDF, you may need to download a free copy of Adobe Reader.


DescriptionIs it possible to print A3 in duplex?

Solution A3 size papercan printin duplexby using the bypass tray. It is not possible to copy on A3.


DescriptionWhat are the exact steps to set upscan to SMB in Novell 6.5 using iManager?

Solution Prerequisites NMAS has to be installed for simple passwords to be set.Scan to SMB will not function properly using an eDirectory password. Under the server console: 1. Select 1 to enter the system console. 2. Type CIFSSTRT to start the CIFS service. On a PC: 1. Start iManager. Http://ipaddress/nps/imanager.html 2. Select file protocols - CIFS/AFP. 3. Verify the netware server is selected. 4. Create a new share. Enter a name, path and comment. 5. Select NMAS on the left hand menu and then select your NMAS user. 6. Set a simple password for the user. An eDirectory password will not work when scanning to SMB. Under the server console: 1. Stop CIFS using the CIFSSTOP command. 2. Restart CIFS using CIFSSTRT command. On the MFP 1. Create an SMB one touch. Enter the TCP/IP address or host name of the Novell server. 2. Enter your Novell user nameand your simple password. No domain is needed for the user name. 3. File path will be the name of the share only. If the share name is scan the file path will be scan. 4. Verify scan to SMB functions properly.

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DescriptionEngine series support E-mail\HTTP communication to bizhub vCare System.

Solution The following attached document provides engine series support bizhub vCare\CSRC Communication via HTTP or E-mail communication. Notes : 1.E-mail and HTTP are only protocols currently supported for the bizhub vCare Systems in North American Market. 2.To view the PDF, you may need to download a free copy of Adobe Reader.


DescriptionFS-529 firmware update.

SolutionIt is not possible to update the finisher firmwarefor bizhub 36/42. As a workaround, it is possible to install the finisheron a bizhub 423 series or bizhub C360seriessystem, update the firmware then install the finisher on the bizhub 36/42.


Description How to set the Installed Place when using E-mail notifications.

Solution To set the Installed Place when using E-mail notifications, perform the following steps: 1. Log into the machine using PageScope Web Connection. 2. Select the Network tab. 3. Select IPP. 4. Fill out the field for printer location. Note : See attached screenshots for additional detail.


DescriptionHow to scan a document to a USB thumb drive for convenient access.

SolutionTo scan a document to a USB thumb drive for convenient access:1. Place the original document into the document feeder or place it on the flatbed glass.2. Insert the USB thumb drive in the USB port on the front right of the machine.3. Press the Scan-to-Folder key.4. Press the Direct Input key.5. Press the USB Memory key.6. Press Document Name and press the C hard key to clear the field.7. Enter a document name. Press OK twice.8. Press the Start key.9. The document is now saved to your USB thumb drive.


Description

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Is the FAX MEMORY FULL Trouble Code (FFE1) reported to vCare (CS Remote Care)?

SolutionAs of version 2.7 (SR1), the FAX MEMORY FULL Trouble Code (FFE1) is reported to vCare (CS Remote Care). This Trouble Code is able to be viewedthrough the vCare web application in the Maintenance g Past Data g Trouble and Maintenance g History g Trouble sections.


DescriptionFK-509, how to fax forward to another fax number.

SolutionTo fax forward to another fax number: 1. Press the Utility/Counter key.2. Scroll to screen 2/2.3. Press Admin Setting.4. Press Password.5. Type in the administrator password, and then press OK. Note : The default password is 12345678 .6. Press OK. The Admin Setting screen appears. Scroll to screen 5/5.7. Press Fax Settings. The Fax Settings screen appears.8. Scroll to screen 2/5.9. Press Forward TX Settings.10. Press Forward TX Setting. Select ON. Press OK.11. Press Forwarding Address. Enter a fax number to forward to manually or by selecting a saved fax number in the address book.12. Press OK.13. Press Forward & Print. Select Forward & Print (if TX fails).14. Press OK.


DescriptionFK-509, how to print a Fax report. The user can specify which reports to print automatically.

SolutionTo print a Fax report:1. Press the Utility/Counter key.2. Scroll to screen 2/2.3. Press Admin Setting.4. Press Password.5. Type in the administrator password, and then press OK. Note : The default password is 12345678 .6. Press OK. The Admin Setting screen appears. Scroll to screen 5/5.7. Press Fax Settings. The Fax Settings screen appears.8. Scroll to screen 4/5.9. Press Fax Report.10. Press Activity Report.11. Press Output Settings. Here you can select how frequently to have an activity report printed.Every 100 communications, every day, or after 100 communications and at a specified time during the day. The user can also turn activity report printing off.


DescriptionFK-509, how to pick a paper tray for received fax printing.

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SolutionTo pick a paper tray for received fax printing:1. Press the Utility/Counter key.2. Scroll to screen 2/2.3. Press Admin Setting.4. Press Password.5. Type in the administrator password, and then press OK. Note : The default password is 12345678 .6. Press OK. The Admin Setting screen appears. Scroll to screen 5/5.7. Press Fax Settings. The Fax Settings screen appears.8. Press Function Settings.9. Press Tray Selection for RX Print.10. Select the paper tray to be used for printing received faxes (default is Auto).11. Press OK.12. Press Close 3 times.13. Press Home.


DescriptionMicrosoft Windows RT driver availability.

Solution Microsoft Windows RT has built in drivers for KM controller-based MFPs. There are four drivers available "in box".The PostScript drivers allow the following functions: Offset, Output Tray, Binding Position, Duplex, Staple, Punch, Fold, Color/BW. KONICA MINOLTA PS BW Laser Class DriverKONICA MINOLTA PS Color Laser Class Driver The XPS Drivers allow the following functions: Duplex KONICA MINOLTA XPS BW Laser Class DriverKONICA MINOLTA XPS Color Laser Class Driver

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bizhub 42 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling


DescriptionFS-529,jam code 72-17 or 72-21 may be indicated.

Solution PROBABLE CAUSES: 1. In the Transport section, L and R arms pop off the Shaft. This part of the transport guide drops down blocking the paper path. Reattach the two arms onto the shaft (p/n A0U7 PP7Y 00). The L and R arms (p/n A0U7 PP5U 00) may need to be replaced if they are damaged. Please seeattached document for parts location details. 2. Modification may be needed. (For bizhub C360/C280/C220 only) Please refer the attached FS-529 Countermeasure document and Bulletin Number 7706 for the detailed information. 3. The speed of the transportation motor torque was slower than the specification. Firmware update is required. ( Not for FS-529 connected to bizhub 36/42)

Please installthe latest FS-529 firmware. The firmware is available for download from the Download Selector oe One-Stop Product Support. Note : Please refer to attachedReleaseNotesprior to firmware installation.To view a PDF, you may need to download a free copy of Adobe Reader.

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bizhub 42 Software/Driver related


Description When installing a driver, an error message of "Your security preferences are set to block installation of applications from unidentified developers." isdisplayed, and the installation is prevented.

Solution CAUSE: Apple changed default security preferences on OS 10.8 to only allow installation of downloaded programs from the Mac App Store or from"identified developers" . SOLUTION: If youget an error, you will need to perform one of the following workarounds. Workaround 1 Open [System Preferences] g [Security & Privacy] g [Allow applications downloaded from] then select [Anywhere]. Note : Attached is a screenshot of the setting. Workaround 2 Right click (Control + Click) Package file and show menu then select [Open]. Notes : 1. OS 10.8 drivers have been released since October 2012 and a list of drivers and their approximate release dates can be found by clicking here , thenclicking on the "Product Compatibility Chart" link. Products not listed will not receive native OS 10.8 drivers at this time. 2. If an OS 10.8 driver is not currently available, use the Macintosh 10.7.X drivers available from the Download Selector or One-Stop Product Support(Self-Help). 3.Visual, SOHA or plugin driver is currently not supported until the official Macintosh 10.8 PostScript driver is released which should be at least 90 daysfrom the release of the OS.


Description When installing a driver, an error message of "Your security preferences are set to block installation of applications from unidentified developers." isdisplayed and the installation is prevented.

Solution Please refer to http://support.apple.com/kb/HT5290 for information about Gatekeeper in Mountain Lion. Apple changed default security preferences on OS 10.8 to only allow installation of downloaded programs from the Apple Store or from "identifieddevelopers". Workaround 1 Open [System Preferences] -> [Security & Privacy] -> [Allow applications downloaded from]. Select [Anywhere]. Note : Attached is a screenshot of the setting. Workaround 2 Right click (Control + Click) Package file and show menu. Select [Open]. Note : Visual, SOHA or plugin driver is currently not supported until the official MAC 10.8 PostScript driver is released which should be at least 90 daysfrom the release of the OS.


DescriptionConfiguring Authentication Settings when printing from PageScope Mobile.

Solution PageScope Mobile App (PSM) Version 2.0 includes the functionality to configure the following Authentication and Security Settings when printing: User Authentication Printing: - MFP Authentication - External Server Authentication

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bizhub 42 Software/Driver related

- Enhanced Server (User Name and Password Authentication only) Account Track Authentication Secure Print Encryption Passphrase Authentication Settingscan be configured through the following steps: 1.Within PSM, select the item to be printed and press the printer icon. 2.After selecting the printer, Scroll Down to the Authentication section.3.Slide the User Authentication selection to ON. 4.Enter the required Authentication Credentials. Account Track Authentication Slide the Account Track selection to ON. Note : In order for the Account Track section to display, User Authentication mustbe set to ON, even when only Account Track credentials arerequired. Enter Account Track Settings corresponding to the requirements on the MFP. MFP User Authentication From the Authentication section, Set Authentication setting to Device. If Public User access is not permitted and/or to print as a Registered User, in the User Authentication section set User to Recipient User. Enter the credentials required to print to the MFP. External Server Authentication From the Authentication section, set Authentication setting to External Server. Select the appropriate Server from Server Setting section. If Public User access is not permitted and/or to print as a Registered User, in the User Authentication section, set User to Recipient User. Enter required credentials. Enhanced Server Authentication (User Name and Password Authentication only) Note : Enhanced Server Authentication supports printing to an MFP managed byPage Scope Enterprise Suite (PSES) Authentication Manager (AuM). From the Authentication section, Set Authentication setting to Enhanced Server. Enter credentials as required by the Enhanced Server Application. Note : When PSES AuM (Enhanced Server) requires External Server Authentication it is not necessary to enter the name of the default External Server.Ifthe correct name of the External Server (as specified in PSES AuM External Server settings is entered), the print job will print correctly. However, if anincorrect name is entered, the job will be cancelled due to error. Secure Print Secure Print can be configured by setting the Output Method to Secure Print Enter Secure Print Credentials Encryption Passphrase To use the Encryption Passphrase feature, User Authentication, must be set toON. Slide the Encryption Passphrase selection to ON and configure the Encryption Passphrase settings. Notes : 1.The currently configured Authentication settings will be saved with theselected printing options, when Save Setting as the Default is selected. 2. Please refer to attached documentation. To view a PDF, you may need to download a free copy of Adobe Reader.

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bizhub 42 Warm-up, wrong display, incorrect operation, lock-up


Description The MFP will power up and go to Ready, but will not print from the PC, print internal pages or copy. It may be able to scan.

Solution CAUSE: Corrupt data in the SSD (Solid State Drive) board. DHCP assignment fails. When in Ready state, Press the Utility/Counter key. 1. The Utility Mode screen will appear. 2. Press the [ ] key and select Admin Settings . 3. Press Password and enter 1, 2, 3, 4, 5, 6, 7, 8 then press [OK] twice. 4. Select Security Settings . 5. Select SSD Low-Level Format . CAUTION : The following data is deleted. Image files Address book (E-mail address and telephone number destination data) S/MIME certificates (Encryption certification) Sent and received fax data Please have the Address book data written down prior to the format. The data will be cleared and will need to be reentered. 6. The display will indicate Now Deleting Format (it will take about 2 minutes to complete). 7. Execute to 100%. 8. Power OFF/ON when prompted.


Description Service Call C060 Firmware Update Error message while updating the Engine firmware. Once this occurs, updating the Engine firmware cannot continueunless you replace the PWB-MC assembly (PRCB).This problem only occurs when updating from "Step 1" to "Step 2" firmware. If the machine has controller firmware "Step 2" or later, the problem will not occur.

Solution CAUSE: Someone places paper in the ADF or opens the ADF while updating the Engine firmware. This causes the controller to send the print-readycommand to the PRCB while updating the Engine firmware, resulting in updating failure. SOLUTION: Replace the PRCB (p/n A1UD P000 04). Notes Either of the following will help avoid the problem. 1. Do not place any paper in the ADF and do not open the ADF while updating the Engine firmware. 2. Update the controller firmware to "Step2" or later before updating the Engine firmware.

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Applied to production Controller firmware "Step 2" or later has been installed on the following machines. bizhub 36 : A45X011000687 and onward bizhub 42 : A3EW011000675 and onward Step 1 Firmware versions bizhub 36 Controller firmware: 30G2010705 / Engine firmware: G00-01 bizhub 42 Controller firmware: 30G0010705 / Engine firmware: G00-01 Step 2 Firmware versions bizhub 36 Controller firmware: 30G2022405 / Engine firmware: G00-04 bizhub 42 Controller firmware: 30G0022405 / Engine firmware: G00-04


DescriptionWhen updating FS-529 firmware, the message "Firmware Update ENGINE" is displayed.

Solution CAUSE: This is a design specification as the finisher firmware is passed through the engine. SOLUTION: No action required. Wait for update to finish.


DescriptionWhen upgrading firmware, "Error" LED glows and percentage counter seems to be stuck on 0% (especially in the case of finisher firmware).

Solution CAUSE: This is normal operation. SOLUTION: Wait for upgrade to finish.Eventually the upgrade will reach 100% with no errors. Note : This behaviour will cannot be modified.


DescriptionWhen printing to the HDD (Store Job, Print & Hold, Secured Job, Proof then Print, ID&Print) if the job name is the same as one already stored, theolder job will be overwritten.

Solution CAUSE: Incorrect setting. SOLUTION: Change this behaviour using Soft Switch 3: 1. Login to Service Mode.

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2. Touch [Soft Switch]. 3. Touch [SW3]. 4. Set the value to '16'. 5. Turn power OFF/ON. Now when printing a job with the same name, the new job will have a numerical suffix to differentiate it from the old job.

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bizhub 42_-_april_2013 - all active solutions

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