May 2019 Volume 91

BIZZYBODIES

Managing Director Update

Pictured: Brian Park

The BIZLINK TASTE project funded under the NDIS Information, Linkages and Capacity Building (ILC) initiative is well under way. Workshops are available across our sites. TASTE information is posted to Facebook and we have dedicated a page of our website www.bizlink.asn.au/taste.php

I appreciate the effort and commitment of all the staff who are involved in making TASTE a success.

Whilst we are still waiting for Star Ratings, I am pleased to advise that BIZLINK is tracking very well against National and Local counterparts. We look forward to reporting on the first release of Disability Employment Services Star Ratings.

National Reconciliation Week27 May to 3 June

National Reconciliation Week (NRW) is a time for all Australians to learn about our shared histories, cultures and achievements and to explore how each of us can contribute to achieving reconciliation in Australia.

The dates for NRW remain the same each year; 27 May to 3 June. These dates commemorate two significant milestones in the reconciliation journey — the successful 1967 referendum and the High Court Mabo decision respectively.

Reconciliation must live in the hearts, minds and actions of all Australians as we move forward, creating a nation strengthened by respectful relationships between the wider Australian community and Aboriginal and Torres Strait Islander peoples. www.reconciliation.org.au/national-reconciliation

In the News

A LOCAL business has found a perfect answer to hiring staff by using disability employment service Bizlink.

Impeccable Hand Car Wash & Detailing is owned by Gurmukh Sandhu and managed by brother-in-law Gurdit Singh since its inception two years ago.

The business has employed eight Bizlink clients, three of which are still employed there today. Employees Brad Monger and Kevin Gore both appreciated the opportunity and valued their employer.

“I have only been here a week,” Brad said. “It’s great to get active, get self-esteem and, of course, money.”

For Kevin it is his first job. “It’s been very good, excellent,” he said. “I have been here about a year and Bizlink helped to provide the job.”

Hailing from Northern India (Punjab), Mr Sandhu said it was important to foster and welcome diversity in

employment.

“Being an immigrant myself, it’s good to employ local people who are from here,” he said.

“It feels good; you feel part of the community and it helps me to learn the culture. It helps me a lot.

“It’s a nice experience and you realise everyone is the same. And they get to know us better.

“It’s easy to work with the guys, as they like to work here and like me.

“If someone comes to you and you are helping them move on with their life, then I am more than happy to do that.”https://www.communitynews.com.au/weekend-courier/news/rockingham-car-wash-champions-diversity-through-employment/

A PARTNERSHIP between Melville Glades Golf Club and disability employment service Bizlink has seen two clients flourish in the kitchen.

Alexander Smith and Tyson Camisa both joined the golf club as cooks last year and a third Bizlink client is in the process of joining too.

Golf club food and beverage manager Peter-John Booth said staffing was on the minds of all businesses.

“We were able to meet with Bizlink and we liked what they had to say, so we brought in Tyson and then Alexander and they are doing well,” he said.

Mr Camisa said he was enjoying the role and hoped to continue in the industry.

“We have to prep for a number of functions, including for 100 plus people during the ladies days on Tuesday and Thursdays,” he said.

“There’s also Rotary events as well and we make mains and desserts for them.

“My dream is to become a four-star chef and go on cruises.”

Bizlink marketing manager Steve Mangan said they were always looking for forward-thinking and progressive businesses to link up with.

“We have more than 1000 jobseekers with mental health presenting as an issue for about 80 per cent of them,” he said.

“We network with employers around WA to find opportunities for these workers.

“When people see what businesses like Melville Glades are doing they are more willing to pick up the phone and talk with us.”https://www.communitynews.com.au/melville-times/news/leeming-melville-glades-golf-club-links-with-disability-employment-service/

BIZLINK Rockingham Flames featured in the Sound Telegraph and Southern Telegraph 24 April 2019https://www.soundtelegraph.com.au/?news/sound-southern-telegraph/rockingham-flames-and-bizlink-support-first-all-abilities-affiliated-sbl-team-ng-b881173250z

Fantastic employer, Yappy Days, featured in the Weekend Courier https://www.communitynews.com.au/weekend-courier/news/yappy-days-fur-babies-give-new-playroom-their-paw-of-approval/

Employer Champions

Pictured: Janice and Steve

Yappy Days Doggy Day Care

Live local, Shop local, Support local - BIZLINK Marketing Manager, Steve Mangan, presented Yappy Days Small Doggy Daycare (3/7 Day Rd, Rockingham WA 6168) owner, Janice Chantler, with a BIZLINK Certificate of Appreciation acknowledging the work they do in championing diversity and inclusion within the workplace.

Yappy Days partnered with BIZLINK in 2017 and since then have employed two BIZLINK clients and are in the process of employing more candidates to meet the growing demand for this fantastic service.

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Engraving Supplies

BIZLINK loves a great client achievement story!

Mitchell is pictured with his employer, Phil at Engraving Supplies. Phil contacted Melville Job Search Coordinator, Wayne, through word of mouth about BIZLINK. Wayne organised a work trial and Mitchell was offered the job a few days later!

Mitchell has been working since Feb 2019 and is going really well, loving the job.

Mitchell's dad contacted Wayne to thank him for finding the job. Mitchell is now able to think about moving out of home and becoming independent - an ultimate goal for many BIZLINK clients, financial independence through quality employment.

Pictured: Phil and Mitchell

If you’d like to know more about becoming the next BIZLINK Champion, speak with one of the friendly staff at BIZLINK today

1300 780 789

Annual Client Survey

Congratulations Emily, winner of our client survey prize draw.

Pictured: Emily and Steve

BIZLINK clients were invited to give feedback via Survey Monkey which we emailed to complete the online survey.

Didn’t get an email?If you didn't get an email we may not have your details—please give your current email to your Coordinator and be sure to keep it up-to-date.

The 2018 Annual Client Survey Report will be available on the website at www.bizlink.asn.au/news-info.php

The results show that the majority of clients who responded to the survey have a positive view on their experience with BIZLINK:

• 84% are satisfied with their Job Plan overall i.e. up-to-date, reviewed when needed, individualised

• 86% are satisfied with the assistance of their Job Search Coordinator

• 89% are satisfied with the assistance of their Support Coordinator

• 91% felt their service would not be affected or would improve if they complained

• 80% felt comfortable talking to their Coordinator if unhappy

• 91% would recommend BIZLINK (that’s a score of 7 to 10)

• 88% are satisfied overall with

BIZLINK

Job Start Employer Survey

Congratulations Leigh from Pelican Line Marking, winner of the final draw for the 2018 employer job start survey.

Employers who complete our job start survey go in a prize draw, won quarterly over the year. BIZLINK appreciates the time taken to give us feedback. We use this information to improve our service to employers and clients.

The 2018 Job Start Survey Report is available on our website at www.bizlink.asn.au/news-info.php

The results show that: Overall satisfaction with the

recruitment process was 92% satisfied, with 36% satisfied and 56% very satisfied

The Support Team is providing helpful support and useful information to the employer with 91% of employers who responded finding on-the-job support was helpful (48%) or very helpful (43%)

Job matching and support being provided is effective with 74% of employers who responded being satisfied (39%) to very satisfied (35%) with the employee’s work performance, 22% were neutral

100% of employers that responded stated that they were satisfied (52%) to very satisfied (48%) with the support BIZLINK is currently providing

Overall the survey shows that the BIZLINK team are doing an effective job. Highlighted by 92% of respondents being willing to employ another person from BIZLINK.

The feedback indicates that employers are satisfied with BIZLINK staff and clients and if openings occurred in future, BIZLINK would be considered.

Annual Employer Survey

Congratulations Steph, Customer Services Manager, from Fremantle Octopus, pictured with BIZLINK Job Search Coordinator, Phil - Steph won the prize draw for our 2018 annual employer survey. 

Pictured Steph and Philip

The 2018 Annual Employer Survey Report is available on the website at www.bizlink.asn.au/news-info.php

The results show that employers who responded to the survey have a positive view on their experience with BIZLINK:

100% find Support Coordinator assistance helpful

90% were satisfied with the assistance BIZLINK is currently providing (6% neutral, 18% satisfied and 72% very satisfied)

80% were satisfied with the client’s work performance (20% neutral, 15% satisfied and 75% very satisfied)

85% would recommend BIZLINK to a colleague; i.e. a score of 7 to 10, with 10 being extremely likely

85% were willing to employ another BIZLINK client

100% were satisfied overall with BIZLINK – with 55% extremely satisfied and 25% very satisfied

Quality Audit

Each year an external auditor assesses if BIZLINK is meeting the strict requirements of the National Standards for Disability Services and the AS/NZS ISO 9001 Quality Management System. The Department of Social Services requires that Disability Support Certification be maintained throughout the term of our contract.

 Audit Participation

The auditor will randomly select BIZLINK clients to assist in the assessment of our performance. Participation is voluntary, however, we appreciate your time if you can assist. If you are selected to give feedback, a BIZLINK employee will contact you to discuss times and the location for you to meet with the auditor to give your feedback.

The Audit is scheduled for July 2019.

Your Privacy Is Important

That is why we have a Privacy Policy in place to keep your information safe.

Our Policy on Privacy includes information on:

How we collect and handle your personal information

Who we exchange your information with

How you can access and correct your information and how you can complain about a breach

These rules apply whenever we collect, use or exchange your information, so it's important for you to be aware of them.

A full version of our Privacy Policy is available on our website at www.bizlink.asn.au/standards-and-policies.php#privacy

Making A Difference

BIZLINK staff are nominated for this service award for demonstrating service excellence in their efforts to secure, support and maintain quality employment, or more generally, for going the extra mile to Make A Difference.

Pictured: Les and Veena

Les Faulds, Employment Coordinator, awarded in March 2019 for his dedication and commitment to ensuring the smooth running of Melville and Cockburn sites in partnership with Site Managers. Les has been able to market our services to schools and community organisations resulting in an increase in direct registrations. He has also organised and assisted with running the first TASTE workshop.

Veena Singh, Site Manager Melville, was awarded for organising and presenting the inaugural TASTE workshop including preparation of all teaching materials. Veena took on this assignment with enthusiasm and demonstrated extensive knowledge. She is commended for engaging the team to promote the success of this new program across all sites.

Pictured: Veena with Trevor

Wayne Mercer, Job Search Coordinator and Jenny Liew, Support Coordinator, were recognised by a thankful client for exceptional support.

Pictured: Kadj, Wayne, Jenny and Veena

Staff UpdatesMidland Site Update

Charlie, Site Manager Midland, has welcomed Julie, Support Coordinator (previously Job Search Coordinator) and Giorgio, Job Search Coordinator, who have moved from the East Perth/Innaloo sites to meet the growing demand in Midland. Due to the smaller size of Innaloo, the Site Manager, Lee and team work across East Perth and Innaloo.

Pictured: Troy, Giorgio, Kellie, Charlie, Liz and Julie

Sean RahimbhaiJob Search CoordinatorEast Perth/Innaloo

Prior to joining BIZLINK Sean worked in the construction industry for almost a decade, he brings a wealth of experience of that sector with him. Sean really enjoys the prospect of helping people overcome their barriers and transition into employment. He is currently expecting his first child with his long term girlfriend, Emma. When he isn’t working he enjoys sailing, skiing and playing poker.

Adryén WillisJob Search CoordinatorRockingham

Originally from South Africa, Adryén migrated to Australia over 20 years ago and completed a

degree in Sociology. Adryén worked as a Human Resource Manager for more than 15 years before transferring over to employment services four years ago. Adryén has a passion for the disadvantaged and helping individuals overcome challenges and negative perceptions with training and development, support and continual improvement. Adryén has worked within the disability sector for the last three years and enjoys the challenge of assisting individuals to overcome barriers and achieve their employment goals. In her “other” life, Adryén

is infatuated with poker, is a musician and spends all her time and money on gaming.

Suresh Kumar DayalanJob Search CoordinatorRockingham

Suresh moved to Perth from India six years ago and recently got his

Australian Citizenship. Prior to commencing work with BIZLINK, he worked in JobActive for close to four years as a Reverse Marketer. Previously Suresh worked in HR/Recruitment in different positions for over 13 years in India. He graduated in Social Work and Labour Management. Suresh loves to spend time with his family, solving Sudoku and playing Chess.

Cory LiddleSupport CoordinatorRockingham

Cory has an extensive background in the hospitality industry,

working in and managing bars, restaurants and cafes for the past 14 years both in New Zealand and since moving to Australia in 2013. During 2019, Cory has been studying Cert III in Disability at South Metro TAFE, learning practical skills at a work placement with a local disability service provider, while continuing to work as a cocktail bar tender. Cory’s interests include continuing to be a novice fisherman, long-boarding and spending time with his wife and two dogs.

 

BIZLINK is running TASTE Workshops across all our sites over 2019. Look at upcoming events on our Facebook page.

https://www.facebook.com/pg/bizlinkqualityemployment/events/?ref=page_internal

Call 1300 780 789 or email taste@bizlnk.asn.au to find out more or to book a place.

An important aspect of TASTE is 'co-design'. Using participant feedback, our presenters modify modules to meet the individual needs of participants. TASTE aims to help participants be more confident to find a job.

Pictured: Melville Workshop participants

Joondalup Workshop May 2019

Pictured: Trevor with TASTE Participant

Pictured: Joondalup Workshop participants

Our first TASTE E-News is available to read at www.bizlink.asn.au/taste.php

Refer a FriendBIZLINK is a West Australian, not-for-profit, employment service. BIZLINK is dedicated to securing and supporting inclusive employment in the Perth suburbs and has done so since 1992.

Whether you already have a job or are looking for employment, BIZLINK has over 26 years’ experience to provide you with the best employment support.  Choose BIZLINK for: A free service

Convenience of 7 offices across the Perth suburbs

Personalised job-matching

Individual one-to-one assistance

On-site training support and advice

Experienced Apprenticeship and Traineeship support

 

CONTACT

1300 780 789To discuss how BIZLINK could be the BEST provider for you

Save paper—use EmailTo get BIZZYBODIES emailed - email bizlink@bizlink.asn.au Your personal information is protected by the Australian Privacy Principles. Let your Coordinator know if you change your email. 

Got a Story to Share? We love sharing client’s stories about their career and other achievements. Let your Coordinator know if you have something you would like published in BIZZYBODIES and/or posted on our Facebook page.  

www.facebook.com/bizlinkqualityemployment 

Getting InformationHow You Need It

 BIZLINK assists people with a range of abilities. Staff can read and explain this information or we can provide the information in different ways, such as in large print, another language or electronically, as needed. Please discuss with your Coordinator or contact BIZLINK.

If you do not wish to receive further copies of BIZZYBODIES please contact BIZLINK

Tel: 1300 780 789 Email: bizlink@bzlink.asn.au Post: PO Box 284 Joondalup 6919 ABN: 28 473 809 505

East Perth Melville Cockburn Central Rockingham Joondalup Innaloo Midland

Job-matching | Training | Support | Careers | www.bizlink.asn.au