björn borg, case study, yellow brand protection
TRANSCRIPT
THE CASE STUDY Fighting online counterfeiting
Global Brand Protection Summit, Amsterdam22 September 2016
Victoria Swedjemark, Björn Borg, and Daniel Bennett, Yellow Brand Protection
2 3 maj 2023 Björn Borg
THE BJÖRN BORG CASE STUDY – HOW BJÖRN BORG HAS SUCCESSFULLY FOUGHT ONLINE COUNTERFEITING.
• Highlighting the pillars of Björn Borg’s successful anti-counterfeiting strategy
• Showcasing the strategies utilised for online anti counterfeiting and the results achieved
• Exploring the Björn Borg approach to winning the social media battle
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THE BJÖRN BORG BRAND
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OUR FIGHT AGAINST ONLINE COUNTERFEITING
Starting off - the problems we were facing • The counterfeiting problem was growing• Low return on anti-counterfeit investment• New battle field emerging – online
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SETTING THE OVERALL STRATEGY AND THE ATTACK PLAN
Pillars of the strategy • Framing the battle ground - online sales• Identifying the enemy – the small resellers• Focussing geographically
And of course – selecting the right partners
• Finding the right online monitoring partner• Connecting with local lawyers on the ground
Designing the program - defining some clear and simple rules
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Global Brand Protection Summit 2016
YELLOW BRAND PROTECTION STEPPING IN – CLIENT SITUATION
• Counterfeits – mainly low quality
• Main problems in the Netherlands and Denmark, as well as in China
• Mainly marketplaces but also some web shops
• Mainly underwear
• Good trademark portfolio!
Status 2010
• Making sure we had the right documents
• Training – products etc.
• Prioritisation of focus
• Communication and education with all affected online marketplaces
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PROJECT KICK-OFFThe need of a good foundation and action plan
Global Brand Protection Summit 2016
• Finding counterfeit ads that are leaving out the brand name (or misspelling it)
• Netherlands – huge volumes
• Counterfeit prints
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KEY CHALLENGES
Global Brand Protection Summit 2016
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Global Brand Protection Summit 2016
The standard copy - Found on iOfferCOUNTERFEIT
• This is an example of a typical copy – with authentic-looking packaging
• 25 USD for a pair
• 10-15 days delivery
• Shipping world wide
• Only Paypal payment
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Global Brand Protection Summit 2016
The super fake – found on c2345.com (Taobao agent)COUNTERFEIT
• This is a typical early copy in China – no similarity to the original at all
• Blorn Borg
• Wholesale pricing
• Location; Shanghai
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Global Brand Protection Summit 2016
The better the copy – the better the profitCOUNTERFEIT
• In the Nordics we spot the better versions
• Nordic sellers often set a higher price in order to not look suspicious
• Hard for the untrained eye to spot the differences
• ”I have 6 pairs…..15 pairs are 2500 DKR…”
I have 6 pairs. Original price 350 DKR/pair (47 EURO)My price: 250 DKR/pair (34 EURO)10 pairs 2000 DKR (268 EURO)15 pairs 2500 DKR (335 EURO)
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Global Brand Protection Summit 2016
SOLUTIONS – MARKETPLACESHow to improve the success rate and efficiency of brand protection
• Make sure you cover all marketplaces. Report sellers continuously (sometimes several times per day.
• Cooperate with legal team
• Educating IP team at marketplaces
• Using smart key words and images
• Keep track of the repeat / serious offenders
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RESULTS - MARKETPLACESFrom Oct 2010 – Aug 2016
Global Brand Protection Summit 2016
36 990 36 216
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SO WHAT WERE THE RESULTS FOR US AS A BRAND…?
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SOLUTIONS – SOCIAL MEDIAHow to win the social media battle
Global Brand Protection Summit 2016
• Map all groups (both closed and open ones)
• Clean up old postings
• Follow up on repeat offenders
• Try to identify source by cross-checking data
• Cooperate with legal teams
• Use smart key words and images – it is more difficult to find content on Social Media sites
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STATS SOCIAL MEDIAFrom Oct 2014 – Aug 2016
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STATS SOCIAL MEDIAFrom Oct 2014 – Aug 2016
Global Brand Protection Summit 2016
• Brand is under control – marketplaces more or less cleansed
• Focusing more and more on the new frontier; social media sites
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ONGOINGWhere we are now and where we are going
Global Brand Protection Summit 2016
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SOME KEY TAKE-AWAYS
• Online anti-counterfeiting is key
• Set a clear focus – and dare to defocus
• Select the right partners
• Find your best practice and stick to it
• Be consistent, and persistent
• Name your enemy
• Aim for a self-managed program, connect your partners
• Social media is tricky, but not impossible
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