blackberry uem licensing on-prem and cloud · • blackberry notes • multi-os containerization...

BlackBerry UEM and BlackBerryUEM CloudLicensing Guide

2019-03-06Z

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Contents

BlackBerry UEM licensing................................................................................. 5Licensing options for BlackBerry UEM................................................................................................................. 5Licensing management models............................................................................................................................6Licensing purchase options...................................................................................................................................6License feature summary...................................................................................................................................... 7

Determining what licenses you need...............................................................10BlackBerry Enterprise Mobility Suites.................................................................................................................10BlackBerry UEM licenses..................................................................................................................................... 12BlackBerry OS licenses for BlackBerry UEM......................................................................................................14License requirements...........................................................................................................................................14

License requirements: BlackBerry 10 activation types..........................................................................14License requirements: iOS activation types........................................................................................... 15License requirements: macOS activation types..................................................................................... 17License requirements: Android activation types.................................................................................... 17License requirements: Windows activation types..................................................................................21License requirements: BlackBerry Secure Connect Plus.......................................................................21License requirements: BlackBerry Secure Gateway...............................................................................23License requirements: BlackBerry Dynamics apps................................................................................ 24License requirements: BlackBerry 2FA................................................................................................... 25

Obtaining licenses...........................................................................................27Get started with your BlackBerry Online Account and BlackBerry UEM.......................................................... 27

Managing licenses for devices........................................................................29Verifying permissions to manage licenses........................................................................................................29License consumption...........................................................................................................................................29License expiration................................................................................................................................................ 30

Change the expiration warning period.................................................................................................... 30License compliance............................................................................................................................................. 31

Correcting license compliance issues.................................................................................................... 32Communicating with the licensing infrastructure............................................................................................. 32Licensing status................................................................................................................................................... 32View license information..................................................................................................................................... 33View unlicensed features.................................................................................................................................... 34Switching devices.................................................................................................................................................34Switching a SIM license and a server license................................................................................................... 34

Managing licenses for BlackBerry OS devices.................................................36View information for BlackBerry OS licenses.................................................................................................... 36Add or delete a BlackBerry OS license key........................................................................................................36

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Glossary.......................................................................................................... 37

Legal notice.................................................................................................... 38

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BlackBerry UEM licensingLicenses control the number of devices that your organization can activate with BlackBerry UEM and BlackBerryUEM Cloud. Some licenses also give your users access to other BlackBerry software such as BlackBerryEnterprise Identity and BlackBerry 2FA. Your organization can choose from a variety of license options to makethe products and features that it needs available to users.

Depending on your organization's requirements, you can choose different management models, purchase options,and supported features.

Licensing options for BlackBerry UEMYou must have licenses to activate devices in BlackBerry UEM. BlackBerry UEM supports a variety of licensingoptions, and you can use licenses of any or all types, depending on the needs of your organization. BlackBerryUEM offers the following licensing options:

Licensing option Description

User-based or device-based

BlackBerry UEM offers both device-based licensing where you must have a licensefor each activated device and user-based licensing that allows a user to have up tofive devices on a single license.

For more information, see Licensing management models.

Server or SIM-basedlicenses

You can purchase server licenses from BlackBerry or a BlackBerry partner, orpurchase SIM-based licenses from a participating BlackBerry partner or wirelessservice provider.

For more information, see Licensing purchase options.

BlackBerryUEM or BlackBerryEnterprise MobilitySuite licenses

BlackBerry UEM licenses allow you to activate devices with BlackBerry UEM.You can choose the license level you need depending on the features youwant to make available to your users. To use other BlackBerry software, suchas BlackBerry 2FA, BlackBerry Enterprise Identity, and BlackBerry Workspaces,you must purchase separate licenses for those products. For more information,see BlackBerry UEM licenses.

BlackBerry Enterprise Mobility Suite licenses allow you to activate deviceswith BlackBerry UEM and use additional BlackBerry enterprise products. You canchoose the license level you need depending on the products you want to use inyour organization. For more information, see BlackBerry Enterprise Mobility Suites.

BlackBerry OS licenses If you manage BlackBerry OS (version 5.0 to 7.1) devices, you mustuse BlackBerry OS licenses to support BlackBerry OS (version 5.0 to 7.1) devicesin a BlackBerry UEM domain.

Most of the information in this document is specific to BlackBerryUEM and BlackBerry Enterprise Mobility Suite licenses. For more informationon BlackBerry OS licenses, see Managing licenses for BlackBerry OS devices.

BlackBerry OS is not supported in BlackBerry UEM Cloud.

| BlackBerry UEM licensing | 5

Licensing management modelsBlackBerry UEM supports two different licensing models to help you manage licenses for your organization. Youcan use licenses from either or both models depending on your organization's requirements.

Licensing model Description

User-based licenses User-based licenses allow a user to activate up to five devices with one license.All of the devices can use any feature available in the user-based license but onlyone of the five devices can use a Samsung KNOX Workspace activation type. User-based licenses cannot be shared between users.

BlackBerry Enterprise Mobility Suite licenses are user-based licenses.

Device-based licenses Device-based licenses allow a user to activate one device with one license.

BlackBerry UEM licenses are device-based licenses.

Related concepts

License consumption

Licensing purchase optionsBlackBerry UEM supports server-based and SIM-based licensing options. You can use licenses from either or bothoptions depending on your organization's requirements.

SIM-based licenses are associated with a SIM card. They can be purchased from a participatinga BlackBerry partner or as part of your plan with a participating wireless service provider. For pricing andsubscription information, you must contact your wireless service provider. To use SIM licenses, devices musthave SIM cards that the wireless service provider has provisioned accordingly.

If you purchase both SIM-based licenses and server licenses, BlackBerry UEM uses available SIM-based licensesfirst.

Licensing option Description Category

Trial (for evaluation purposes only)

Subscription

Term (available with site licenseagreements)1

Server licenses Licenses that you purchase from BlackBerry ora BlackBerry partner.

Perpetual (includes one year oftechnical support)

SIM-based licenses Licenses that you purchase from a participatinga BlackBerry partner or as part of your plan witha participating wireless service provider.

—


1BlackBerry UEM Cloud does not support term licenses.

License feature summaryThe following tables summarize the features available under each BlackBerry Enterprise MobilitySuite and BlackBerry UEM license.

Licensed features by BlackBerry Enterprise Mobility Suite

BlackBerry Enterprise Mobility Suites

Feature ManagementEdition

EnterpriseEdition

CollaborationEdition

ApplicationEdition

Content Edition

MDM, KNOX MDM, Userprivacy

√ √ √ √ √

BlackBerry10 Work andpersonal -Corporate

√ √ √ √ √

BlackBerry10 Work andpersonal -Regulated, Workspace only

√ √ √

AndroidEnterprise

√ √ √ √ √

AndroidEnterprise -Premium

√ √ √

Samsung KNOXWorkspace

√ √ √

BlackBerrySecureGateway

√ √ √ √

BlackBerrySecure ConnectPlus

√ 1 √ 1 √ √ √

BlackBerryWork

√ √ √ √



Feature ManagementEdition

EnterpriseEdition

CollaborationEdition

ApplicationEdition

Content Edition

BlackBerryAccess

√ √ √ √ √

BlackBerryConnect

√ √ √

BlackBerryShare

√ √ √

BlackBerryTasks

√ √ √ √

BlackBerryNotes

√ √ √

BlackBerryDocs To Go

√ √ √

ISV apps(BlackBerryDynamics)

√ √ √

Custom apps(BlackBerryDynamics)

√ √

BlackBerryAnalytics

√ √

BlackBerry 2FA Limited2 √ √

BlackBerryEnterpriseIdentity

√ √ √

BlackBerryWorkspaces

√

1 BlackBerry 10 devices only.2 For Collaboration Edition licenses, BlackBerry 2FA is available only for authentication to Microsoft Office365 and BlackBerry proprietary enterprise products. Any other use of BlackBerry 2FA is subject to additional fees.3 Requires BlackBerry UEM Cloud.


Licensed features by BlackBerry UEM license

BlackBerry UEM license

Feature Silver Gold Gold - Flex Gold - KNOXWorkspace

Gold Cross-Platform

MDM, KNOX MDM √ √ √ √ √

Userprivacy activations

√ √ √ √

BlackBerry10 Work andpersonal -Corporate

√ √ √ √

BlackBerry10 Work andpersonal -Regulated, Workspace only

√ √ √

AndroidEnterprise

√ √ √ √

AndroidEnterprise -Premium

√ √ √

Samsung KNOXWorkspace

√ √ √

BlackBerrySecureGateway

√ √ √

BlackBerrySecure ConnectPlus

√ 1 √ √ √ √

1 BlackBerry 10 devices only.


Determining what licenses you needTo determine what licenses you need, consider the following:

• The devices that you want BlackBerry UEM to manage (device type)• How much control you need over your organization's devices (activation type)• The features that you want devices to use (for example, BlackBerry Secure Connect Plus)• How you want to manage licenses (user-based or device-based licenses)• How you plan to purchase licenses (SIM or server licenses)• If you upgrade from BES5 to BlackBerry UEM (BlackBerry OS licenses)

BlackBerry Enterprise Mobility SuitesBlackBerry Enterprise Mobility Suites are user-based licenses that allow your organization to use BlackBerryUEM and BlackBerry Dynamics apps. Some suites also allow you to use other BlackBerry enterprise products.For more information about other BlackBerry enterprise products and how they work with BlackBerry UEM, seethe BlackBerry Enterprise Products content.

A user will be considered provisioned when the user is assigned the ability to accessBlackBerry UEM.

If you purchase BlackBerry Enterprise Mobility Suite licenses, they can be consumed by any of your organization'sinstances of BlackBerry UEM and BlackBerry UEM Cloud. Features that are included in BlackBerry EnterpriseMobility Suites that work only with BlackBerry UEM or only with BlackBerry UEM Cloud are available only if youhave the required product.

Note: Suite names in BlackBerry UEM may be different from the SKU names used during the purchasing andfulfillment process.

SIM and server licenses are available for the following suites:

Suite Activation types Features

BlackBerry EnterpriseMobility Suite -Management Edition

This suite supports the followingactivation types:

• Work and personal - Corporate• MDM controls• User privacy• Work and personal - user privacy• Work space only (Android Enterprise )

This suite gives you access to thefollowing features:

• UEM• Secure browser (BlackBerry Access)• Native OS containerization

(BlackBerry 10, Android)• BlackBerry Secure Connect

Plus (BlackBerry 10)

BlackBerry EnterpriseMobility Suite -Enterprise Edition

This suite supports all of the BlackBerryEnterprise Mobility Suite - ManagementEdition activation types.

This suite gives you access to all ofthe BlackBerry Enterprise Mobility Suite- Management Edition features and thefollowing features:

• Multi-OS containerization for secureemail and PIM (BlackBerry Work)

• BlackBerry Secure Gateway (iOS)• BlackBerry Tasks

| Determining what licenses you need | 10

http://help.blackberry.com/detectLang/blackberry-enterprise-products/latest/enterprise-products/

Suite Activation types Features

BlackBerry EnterpriseMobility Suite -Collaboration Edition

This suite supports all of the BlackBerryEnterprise Mobility Suite - EnterpriseEdition activation types and the followingactivation types:

• Work and personal - Regulated• Work space only• Work and personal - user

privacy (Premium)• Work space only (Premium)• Work and personal - user

privacy (Samsung KNOX)• Work and personal - full

control (Samsung KNOX)• Work space only (Samsung KNOX)

This suite gives you access to all ofthe BlackBerry Enterprise Mobility Suite- Enterprise Edition features and thefollowing features:

• Native OS containerization (SamsungKNOX Workspace)

• BlackBerry Secure ConnectPlus (iOS, Android, Samsung KNOXWorkspace)

• BlackBerry Notes• Multi-OS containerization for secure

ISV app distribution• Document editing (BlackBerry Docs

To Go)• Enterprise IM• Secure access to Microsoft

SharePoint and file shares• Identity management with BlackBerry

Enterprise Identity• BlackBerry 2FA for authentication

to BlackBerry proprietary appsand Microsoft Office 365 only.

BlackBerry EnterpriseMobility Suite -Application Edition

This suite supports all of the BlackBerryEnterprise Mobility Suite - CollaborationEdition activation types.

This suite gives you access to all ofthe BlackBerry Enterprise Mobility Suite- Collaboration Edition features and thefollowing features:

• Multi-OS containerization for securecustom app distribution

• Access management with BlackBerry2FA

• BlackBerry Analytics

BlackBerry EnterpriseMobility Suite -Content Edition

This suite supports all of the BlackBerryEnterprise Mobility Suite - CollaborationEdition activation types.

This suite gives you access to all ofthe BlackBerry Enterprise Mobility Suite- Application Edition features and thefollowing features:

• Enterprise file synchronizationand sharing and DocumentRights Management (BlackBerryWorkspaces)

• BlackBerry Workspaces app

For more information about activation types, see the BlackBerry UEM Administration content or the BlackBerryUEM Cloud Administration content.


https://docs.blackberry.com/en/endpoint-management/blackberry-uem/12_10/administration/activating_devices/activation-profile

https://docs.blackberry.com/en/endpoint-management/blackberry-uem-cloud/latest/administration/activating_devices/activation-profile


Related concepts

License consumption

BlackBerry UEM licensesBlackBerry UEM licenses are device-based licenses that allow your organization to use BlackBerry UEM features.To use other BlackBerry enterprise products, such as BlackBerry 2FA, BlackBerry Enterprise Identity,and BlackBerry Workspaces, with BlackBerry UEM, you must purchase separate licenses for those products.

When a feature is provisioned, even if a user is not using it, the appropriate license for that feature is consumed.

Note: License names in BlackBerry UEM may be different from the SKU names used during the purchasing andfulfillment process.

Server licenses

License Activation types Features

Silver This license supports the followingactivation types:

• Work and personal - Corporate• MDM controls• User privacy• Work and personal - user privacy• Work space only (Android Enterprise)

This license gives you access to thefollowing features:

• UEM• Secure browser• Native OS containerization (BlackBerry

10, Android)• BlackBerry Secure Connect


Gold This license supports all ofthe Silver activation types and thefollowing activation types:


privacy (Premium)• Work space only (Premium)

This license gives you access to all ofthe Silver features and the followingfeatures:

• BlackBerry Secure ConnectPlus (iOS, Android)

• BlackBerry Secure Gateway (iOS)

Gold - Flex This license supports all ofthe Gold activation types and the followingactivation types:

• Work and personal - userprivacy (Samsung KNOX)

• Work and personal - fullcontrol (Samsung KNOX)

• Work space only (Samsung KNOX)

This license gives you access to allof the Gold features and the followingfeatures:


• BlackBerry Secure ConnectPlus (Samsung KNOX Workspace)



Gold - KNOXWorkspace

This license supports the followingactivation types:

• Work and personal - userprivacy (Samsung KNOX)

• Work and personal - fullcontrol (Samsung KNOX)

• Work space only (Samsung KNOX)


• UEM• Secure browser• Native OS containerization (Samsung

KNOX Workspace)• BlackBerry Secure Connect

Plus (Samsung KNOX Workspace)

SIM licenses


Silver This license supports the followingactivation types:

• Work and personal - Corporate• MDM controls• User privacy• Work and personal - user privacy• Work space only


• UEM• Secure browser• Native OS containerization (BlackBerry

10, Android)• BlackBerry Secure Connect


Gold Cross-Platform

This license supports all ofthe Silver activation types and thefollowing activation types:


privacy (Premium)• Work space only (Premium)• Work and personal - user

privacy (Samsung KNOX)• Work and personal - full

control (Samsung KNOX)• Work space only (Samsung KNOX)

This license gives you access to all ofthe Silver features and the followingfeatures:


• BlackBerry Secure ConnectPlus (iOS, Android)

• BlackBerry Secure Gateway (iOS)


Related concepts

License consumption





BlackBerry OS licenses for BlackBerry UEMIf you upgrade from BES5 to BlackBerry UEM, and you are managing BlackBerry OS (version 5.0 to 7.1)devices, you must replace your existing BES5 CAL keys with BlackBerry OS licenses for BlackBerry UEM. Ifyou have perpetual BES5 CAL keys, you must replace them with perpetual BlackBerry OS licenses. If you havesubscription BES5 CAL keys, you must replace them with subscription BlackBerry OS licenses. BES5 CAL keys arenot valid in a BlackBerry UEM domain.

When you obtain BlackBerry OS licenses, you receive a key that you must enter in the BlackBerry OS Settings inthe BlackBerry UEM management console to make the licenses available for use.

A BlackBerry OS license is used when you enable BlackBerry OS device activation for a user. Each user canactivate one BlackBerry OS device.

BlackBerry OS licenses are not supported for BlackBerry UEM Cloud. For more information on using BlackBerry OSlicenses, see Managing licenses for BlackBerry OS devices.

License requirementsBefore you obtain licenses, you should review the license requirements for the devices that you want to activateand the features that you want devices to use.

In general, the activation type determines the required license. If a feature also has license requirements (forexample, BlackBerry Secure Connect Plus), it takes precedence and determines the required license.

License requirements: BlackBerry 10 activation typesThe following table lists the licenses for BlackBerry 10 activation types. BlackBerry UEM checks for availablelicenses in the order listed. If the device's SIM card is provisioned for SIM licensing, the device uses a SIM licenseif an appropriate one is available.


Activation type Required SIM license Required server license

Work and personal -Corporate

One of the following:

1. Silver2. Gold Cross-Platform3. BlackBerry Enterprise Mobility Suite -

Management Edition4. BlackBerry Enterprise Mobility Suite -

Enterprise Edition5. BlackBerry Enterprise Mobility Suite -

Collaboration Edition6. BlackBerry Enterprise Mobility Suite -

Application Edition7. BlackBerry Enterprise Mobility Suite -

Content Edition

Or one of the following:

1. Silver2. Gold3. Gold - Flex4. BlackBerry Enterprise Mobility Suite -





Content Edition






Work and personal -Regulated


1. Gold Cross-Platform2. BlackBerry Enterprise Mobility Suite -



Content Edition


1. Gold2. Gold - Flex3. BlackBerry Enterprise Mobility Suite -



Content Edition

Work space only One of the following:




Content Edition





Content Edition

Related concepts

BlackBerry Enterprise Mobility SuitesBlackBerry UEM licenses

License requirements: iOS activation typesThe following table lists the licenses for iOS activation types. BlackBerry UEM checks for available licenses inthe order listed. If the device's SIM card is provisioned for SIM licensing, the device uses a SIM license if anappropriate one is available.







MDM controls One of the following:






Content Edition







Content Edition

User privacy1 One of the following:






Content Edition







Content Edition

Device registrationfor BlackBerry2FA only


1. BlackBerry Enterprise Mobility Suite -Application Edition

2. BlackBerry Enterprise Mobility Suite -Content Edition


1. BlackBerry 2FA2. BlackBerry Enterprise Mobility Suite -


Content Edition

1 User privacy activations are not supported by BlackBerry UEM Cloud.

To enable SIM-based licensing for User privacy activations, you must select "Allow access to SIM card and devicehardware information to enable SIM-based licensing" in the activation profile. This setting allows BlackBerryUEM to send an MDM profile to the device that can access only the SIM card and device hardware informationthat is required to check if an appropriate SIM license is available (for example, ICCID and IMEI).

The BlackBerry 2FA activation type supports the BlackBerry 2FA solution for devices that BlackBerry UEM doesnot manage. BlackBerry 2FA licenses are consumed when the BlackBerry 2FA profile is assigned to users.The BlackBerry 2FA activation type does not support identity-based licensing.


Related concepts


License requirements: macOS activation typesThe following table lists the server licenses for macOS activation types. BlackBerry UEM checks for availablelicenses in the order listed. macOS devices don't support SIM cards.


Activation type Required server license


1. Silver2. Gold3. Gold - Flex4. BlackBerry Enterprise Mobility Suite - Management Edition5. BlackBerry Enterprise Mobility Suite - Enterprise Edition6. BlackBerry Enterprise Mobility Suite - Collaboration Edition7. BlackBerry Enterprise Mobility Suite - Application Edition8. BlackBerry Enterprise Mobility Suite - Content Edition

Related concepts


License requirements: Android activation typesThe following table lists the licenses for Android activation types. BlackBerry UEM checks for available licensesin the order listed. If the device's SIM card is provisioned for SIM licensing, the device uses a SIM license if anappropriate one is available.

The Android activation types are organized in the following tables:

• Android devices• Android Enterprise devices• Samsung KNOX Workspace devices


Android devices

The following activation types apply to all Android devices, including BlackBerry devices powered by Android.


http://help.blackberry.com/detectLang/blackberry-uem/current/administration/activation-profile.html

http://help.blackberry.com/detectLang/blackberry-uem-cloud/latest/administration/activation-profile.html

http://help.blackberry.com/detectLang/blackberry-uem-cloud/latest/administration/activation-profile.html

https://docs.blackberry.com/en/endpoint-management/blackberry-uem/current/administration/activating_devices/activation-profile










Content Edition


1. Silver2. Gold3. Gold - KNOX

Workspace (KNOX devices only)4. Gold - Flex5. BlackBerry Enterprise Mobility Suite -





Content Edition

User privacy1 One of the following:






Content Edition


1. Silver2. Gold3. Gold - KNOX

Workspace (KNOX devices only)4. Gold - Flex5. BlackBerry Enterprise Mobility Suite -





Content Edition

Device registrationfor BlackBerry2FA only







Content Edition

1 User privacy activations are not supported by BlackBerry UEM Cloud.

The BlackBerry 2FA activation type supports the BlackBerry 2FA solution for devices that BlackBerry UEM doesnot manage. BlackBerry 2FA licenses are consumed when the BlackBerry 2FA profile is assigned to users.The BlackBerry 2FA activation type does not support SIM-based licensing.


Android Enterprise devices

The following activation types apply only to Android Enterprise devices, including BlackBerry devices poweredby Android.


Work and personal -user privacy







Content Edition







Content Edition

Work andpersonal - userprivacy (Premium)





Content Edition





Content Edition

Work space only One of the following:






Content Edition







Content Edition



Work spaceonly (Premium)





Content Edition





Content Edition

Samsung KNOX Workspace devices

The following activation types apply only to Samsung devices that support KNOX Workspace.


Work andpersonal - fullcontrol (SamsungKNOX)





Content Edition


1. Gold - KNOX Workspace2. Gold - Flex3. BlackBerry Enterprise Mobility Suite -



Content Edition

Work andpersonal - userprivacy (SamsungKNOX)





Content Edition





Content Edition

Work spaceonly (SamsungKNOX)





Content Edition





Content Edition


Related concepts


License requirements: Windows activation typesThe following table lists the licenses for Windows activation types. BlackBerry UEM checks for available licensesin the order listed. If the device's SIM card is provisioned for SIM licensing, the device uses a SIM license if anappropriate one is available.









Content Edition







Content Edition

Related concepts


License requirements: BlackBerry Secure Connect PlusBlackBerry 10 devices, iOS devices, Android Enterprise devices, and Samsung KNOX Workspace devices,can use BlackBerry Secure Connect Plus. BlackBerry Secure Connect Plus must be enabled in the enterpriseconnectivity profile assigned to users.

The following tables list the licenses to use BlackBerry Secure Connect Plus. BlackBerry UEM checks for availablelicenses in the order listed.

For more information about BlackBerry Secure Connect Plus, see the BlackBerry UEM Administration content orthe BlackBerry UEM Cloud Administration content.

BlackBerry 10 devices

Devices that run BlackBerry 10 OS version 10.3.2 or later can use BlackBerry Secure Connect Plus.





https://docs.blackberry.com/en/endpoint-management/blackberry-uem/12_10/administration/wnw1513879285859/setting-up-enterprise-connectivity

https://docs.blackberry.com/en/endpoint-management/blackberry-uem-cloud/latest/administration/wnw1513879285859/setting-up-enterprise-connectivity


Work and personal -Corporate







Content Edition







Content Edition

Any of the followingactivation types:

• Work andpersonal -Regulated

• Work space only





Content Edition





Content Edition

iOS devices

Devices that run iOS 9.0 or later can use BlackBerry Secure Connect Plus.






Content Edition


1. Gold2. Gold - Flex3. BlackBerry Enterprise Mobility Suite

- Collaboration Edition4. BlackBerry Enterprise Mobility Suite

- Application Edition5. BlackBerry Enterprise Mobility Suite

- Content Edition

Android devices

Android Enterprise devices with Android 5.1 or later and devices that run both Android 5.0 or later and SamsungKNOX 2.3 or later can use BlackBerry Secure Connect Plus.




• Work andpersonal - userprivacy (Premium)

• Work spaceonly (Premium)





Content Edition


1. Gold2. Gold - Flex3. BlackBerry Enterprise Mobility Suite



- Content Edition


• Work andpersonal - userprivacy (SamsungKNOX)

• Work and personal -full control (SamsungKNOX)

• Work spaceonly (Samsung KNOX)





Content Edition


1. Gold - KNOX Workspace2. Gold - Flex3. BlackBerry Enterprise Mobility Suite



- Content Edition

Related concepts


License requirements: BlackBerry Secure GatewayDevices that run iOS 9.0 or later can use the BlackBerry Secure Gateway. The BlackBerry Secure Gateway must beenabled in the email profile that you assign to users.

The following table lists the required licenses to use the BlackBerry Secure Gateway. BlackBerry UEM checks foravailable licenses in the order listed. If the device's SIM card is provisioned for SIM licensing, the device uses aSIM license if an appropriate one is available.

For more information about the BlackBerry Secure Gateway, see the BlackBerry UEM Administration content orthe BlackBerry UEM Cloud Administration content.


https://docs.blackberry.com/en/endpoint-management/blackberry-uem/12_10/administration/ejh1513884462515/ake1373983849466/secure-gateway-service

https://docs.blackberry.com/en/endpoint-management/blackberry-uem-cloud/latest/administration/ejh1513884462515/ake1373983849466/secure-gateway-service







Content Edition






Content Edition

Related concepts


License requirements: BlackBerry Dynamics appsiOS and Android devices can use BlackBerry Dynamics apps, such as BlackBerry Access, BlackBerry Work,and BlackBerry Connect.

The following table lists the licenses that are required to use BlackBerry Dynamics apps. BlackBerry UEM checksfor available licenses in the order listed. If the device's SIM card is provisioned for SIM licensing, the device uses aSIM license if an appropriate one is available.

For more information about BlackBerry Dynamics apps, see the BlackBerry UEM Administration content orthe BlackBerry UEM Cloud Administration content.

App Required license

BlackBerry Access One of the following:

1. BlackBerry Enterprise Mobility Suite - Management Edition2. BlackBerry Enterprise Mobility Suite - Enterprise Edition3. BlackBerry Enterprise Mobility Suite - Collaboration Edition4. BlackBerry Enterprise Mobility Suite - Application Edition5. BlackBerry Enterprise Mobility Suite - Content Edition

BlackBerry Work One of the following:

1. BlackBerry Enterprise Mobility Suite - Enterprise Edition2. BlackBerry Enterprise Mobility Suite - Collaboration Edition3. BlackBerry Enterprise Mobility Suite - Application Edition4. BlackBerry Enterprise Mobility Suite - Content Edition


https://docs.blackberry.com/en/endpoint-management/blackberry-uem/12_10/administration/managing-apps/managing-blackberry-dynamics-apps

https://docs.blackberry.com/en/endpoint-management/blackberry-uem-cloud/latest/administration/managing-apps/managing-blackberry-dynamics-apps

App Required license

BlackBerry Tasks One of the following:

1. BlackBerry Enterprise Mobility Suite - Enterprise Edition2. BlackBerry Enterprise Mobility Suite - Collaboration Edition3. BlackBerry Enterprise Mobility Suite - Application Edition4. BlackBerry Enterprise Mobility Suite - Content Edition

BlackBerry Connect One of the following:

1. BlackBerry Enterprise Mobility Suite - Collaboration Edition2. BlackBerry Enterprise Mobility Suite - Application Edition3. BlackBerry Enterprise Mobility Suite - Content Edition

BlackBerry Share One of the following:


BlackBerry Notes One of the following:


BlackBerry Docs To Go One of the following:


ISV apps One of the following:


Custom apps One of the following:

1. BlackBerry Enterprise Mobility Suite - Application Edition2. BlackBerry Enterprise Mobility Suite - Content Edition

Related concepts


License requirements: BlackBerry 2FAYou can use the BlackBerry 2FA solution with BlackBerry 10, iOS, and Android devices that BlackBerryUEM manages, or you can activate iOS and Android devices to use BlackBerry 2FA only with no devicemanagement.


The following table lists the required licenses for BlackBerry 2FA. BlackBerry UEM checks for available licensesin the order listed. If the device's SIM card is provisioned for SIM licensing, the device uses a SIM license if anappropriate one is available.

The BlackBerry 2FA activation type does not support SIM-based licensing. BlackBerry 2FA licenses are consumedwhen the BlackBerry 2FA profile is assigned to users.

If the device is managed by BlackBerry UEM, the user may consume both a BlackBerry UEM license anda BlackBerry 2FA license, or a single BlackBerry Enterprise Mobility Suite - Application Edition or BlackBerryEnterprise Mobility Suite - Content Edition license.

If you are using BlackBerry 2FA only for authentication to BlackBerry proprietary apps or Microsoft Office 365, youcan also use BlackBerry Enterprise Mobility Suite - Collaboration Edition licenses.

For more information about BlackBerry 2FA, see the BlackBerry 2FA content.

Solution Required SIM license Required server license

BlackBerry 2FA One of the following:

1. BlackBerry Enterprise Mobility Suite -Collaboration Edition1





Collaboration Edition1



1 Authentication to BlackBerry proprietary apps and Microsoft Office 365 only. All other BlackBerry 2FA usesrequire one of the other supported licenses.

Related concepts



https://docs.blackberry.com/en/id-comm-collab/blackberry-2fa

Obtaining licensesYou can purchase licenses from a BlackBerry sales representative or authorized partner. If you are setting upa BlackBerry UEM instance or BlackBerry UEM Cloud tenant for the first time, you should have licenses prior to setup. If your organization is new to BlackBerry UEM or BlackBerry UEM Cloud, you can get free trial licenses fromthe BlackBerry website.

Licenses Purchasing process

Server licenses

BlackBerry OSlicenses

1. Purchase licenses using one of the following options:

• Contact a BlackBerry sales representative (required to purchase term licenses).• Contact a BlackBerry partner.

Note: As soon as the order is submitted and the licenses are fulfilled, the trial,subscription, or term period begins and, if applicable, the technical support contractbegins.

SIM licenses 1. Purchase licenses using one of the following options:

• Contact a participating BlackBerry partner.• Contact your wireless service provider.

Note: If your organization plans to use only SIM licenses with BlackBerry UEM Cloud,you must obtain trial server licenses to register your organization with BlackBerryUEM Cloud.

New licenses immediately become available for use by any BlackBerry UEM or BlackBerry UEM Cloud instance inyour organization.

Get started with your BlackBerry Online Account and BlackBerry UEMIf your organization is new to BlackBerry, you need to create a BlackBerry Online Account. This account gives youaccess to all of the BlackBerry resources you need to set up and use BlackBerry enterprise products.

To create or log in to your BlackBerry Online Account, visit https://account.blackberry.com.

If your organization is planning to install BlackBerry UEM, after you get free trial licenses from the BlackBerrywebsite, download the software and read the Planning and Installation content.

If your organization is planning to use BlackBerry UEM Cloud, you must register with BlackBerry UEM Cloud tocreate your organization's tenant.

1. In a browser, log in to the Servers page of the BlackBerry Admins Portal.2. Click Add Server.3. Under Server Type, click Unified Endpoint Manager (UEM/BES).4. Under Hosting, select BlackBerry Cloud.5. If you don't already have licenses, the Licenses section displays. Select the appropriate trial license option.6. Under Custom Domain, specify the subdomain that you want to use in the URL for your

organization's BlackBerry services.The Custom Domain is currently used only by BlackBerry Workspaces.

7. Click Add Server.

| Obtaining licenses | 27

https://account.blackberry.com/register/trial?spEntityID=https%253A%252F%252Faccount.blackberry.com%252F%2523%252Fstarttrial%253FappID%253DTRIAL-ENT-AA%2526appName%253DEMS%252520Enterprise%252520Edition%2526appSvr%253DCLOUDUEM&appName=EMS%20Enterprise%20Edition&appID=TRIAL-ENT-AA&product=suite


https://account.blackberry.com



https://docs.blackberry.com/en/endpoint-management/blackberry-uem/current/planning

https://docs.blackberry.com/en/endpoint-management/blackberry-uem/current/installation-and-upgrade

https://account.blackberry.com/#/a/organization//servers/uem

8. Click Launch UEM to log in to the BlackBerry UEM Cloud management console.

| Obtaining licenses | 28

Managing licenses for devicesYou can use the Licensing summary page in the BlackBerry UEM management console to:

• View license information for each license type• Monitor licensing status and review warnings or errors• Identify and correct license compliance issues

Verifying permissions to manage licensesTo manage licenses in BlackBerry UEM, the administrator account that you use must be assigned a role with theappropriate permissions. BlackBerry UEM administrators require the following permissions:

• View licensing summary• Edit licensing settings

BlackBerry UEM Cloud administrators require only the View licensing summary permission.

You can use the administrator account that you used to log in to BlackBerry UEM for the first time (SecurityAdministrator role), or you can create an administrator by adding a role to a user account or user group.

The preconfigured roles in BlackBerry UEM have different permissions turned on by default. The SecurityAdministrator role and the Enterprise Administrator role have licensing permissions.

For more information about administrator roles, see the BlackBerry UEM Administration content or the BlackBerryUEM Cloud Administration content.

License consumptionBlackBerry UEM uses the following rules to determine which license to consume:

• SIM licenses are always consumed before other licenses if they support the required features and activationtypes.

• BlackBerry UEM licenses and other individual product licenses such as BlackBerry 2FA are consumedbefore BlackBerry Enterprise Mobility Suite licenses.

When your organization has both device-based product licenses and user-based BlackBerry Enterprise MobilitySuite licenses, a BlackBerry Enterprise Mobility Suite license is consumed instead of a license for an individualproduct in the following circumstances:

• The user has more than one licensed product, such as BlackBerry UEM and BlackBerry 2FA.• The user activates more than one device.

A "user", in the context of a "user-based license", is a unique digital identifier (for example, a corporate emailaddress or a BES/UEM-generated identifier). Each user may access the BlackBerry software applicationor BlackBerry service on up to five different devices using this unique digital identifier.

A user will be considered "provisioned' where the user is assigned the ability to access the BlackBerry softwareapplication or BlackBerry service.

Provisioned users will be counted to determine whether a customer has exceeded its licensed usageof the BlackBerry software application or BlackBerry service by customer acquired pursuant to anaccepted BlackBerry order.

| Managing licenses for devices | 29

https://docs.blackberry.com/en/endpoint-management/blackberry-uem/12_10/administration/adr1380044876758/mai1407270884772/mai1394470627950/permissions-for-preconfigured-roles

https://docs.blackberry.com/en/endpoint-management/blackberry-uem-cloud/latest/administration/adr1380044876758/mai1407270884772/mai1394470627950/permissions-for-preconfigured-roles

https://docs.blackberry.com/en/endpoint-management/blackberry-uem-cloud/latest/administration/adr1380044876758/mai1407270884772/mai1394470627950/permissions-for-preconfigured-roles

Related concepts

Licensing management modelsBlackBerry Enterprise Mobility SuitesBlackBerry UEM licenses

License expirationBlackBerry UEM can use a combination of trial, subscription, term, and perpetual licenses. BlackBerry UEMCloud can use a combination of trial and subscription licenses. The license category determines how longa license is valid. When you obtain server licenses, BlackBerry UEM adds them to the license pool for yourorganization and uses them as necessary.

On the Licensing summary page in the management console, each license type displays a warning if trial,subscription, or term licenses will expire soon. By default, the warning appears 28 days before licenses expire.If you renew licenses, the new expiration date will appear in the Licensing summary after the existing licensesexpire.

When licenses expire, BlackBerry UEM checks for available licenses. If valid licenses are available that includethe features and services in use, BlackBerry UEM assigns them to replace the expired licenses. If BlackBerryUEM does not find an available license that includes the features and services in use, usage is exceeded for thosefeatures and services.

Category Description

Trial Trial licenses are used to evaluate BlackBerry UEM and are valid for a trial period(for example, 60 days). When trial licenses expire, you can purchase licenses fromanother category.

Subscription Subscription licenses are valid for a subscription period (for example, an annualsubscription). When subscription licenses expire, you can purchase new licenses.

Term Term licenses are valid for a specific, limited period of time (for example, twoyears). Shortly before the term ends, BlackBerry will issue perpetual licenses equalto the number of activated devices. Term licenses are not supported by BlackBerryUEM Cloud.

Perpetual Perpetual licenses do not expire.

Note: The Licensing summary page does not display perpetual licenses until youactivate a device.

SIM BlackBerry UEM does not track the expiration of SIM licenses. SIMlicenses are valid as long as you maintain the subscription with yourparticipating BlackBerry partner or wireless service provider.

Change the expiration warning periodYou can change the expiration warning period to customize when the BlackBerry UEM management consoledisplays a warning that licenses will expire soon.

1. On the menu bar, click Settings > Licensing > Licensing settings.2. In the License expiration warning drop-down list, click the appropriate warning period.


3. Click Save.

License complianceBlackBerry UEM tracks compliance status at the organization level and reports license compliance foreach service that you use. You can check the compliance status for your organization when you log in toany BlackBerry UEM domain or BlackBerry UEM Cloud tenant. BlackBerry UEM tracks usage for each license typeand detects when the license requirements are not met. When there is a compliance issue, BlackBerry UEM allowsa grace period to give you time to correct it.

UEM service

Usage can be exceeded for a license type if:

• You allow users to activate a number of devices or use a number of features or services that exceeds thenumber of valid licenses

• Licenses are in use and they expire

During the grace period, there are no restrictions for device activation. When the organization is out ofcompliance, new device activations are blocked, but activated devices continue to work as expected. BlackBerryUEM enforces license compliance only for managed devices, so you can continue to activate devices with the"BlackBerry 2FA" activation type.

State Description Conditions Actions

In compliance When all licenserequirements are met,the organization is incompliance.

— Monitor licensing status.

In grace period When usage is exceededfor one or more devicetypes, features, orservices, BlackBerryUEM starts a grace periodand indicates the numberof days that remain untilthe grace period ends (forexample, 15 days).

BlackBerry UEM calculatesthe end date and timebased on the start of thegrace period. For example,if a 15-day grace periodstarts at 3:00 PM on July10, it ends at 3:00 PM onJuly 25.

Correct the licensecompliance issues beforethe grace period ends.

Out ofcompliance

When the grace period endsand one or more licensecompliance issues stillexist, the organization is outof compliance.

You cannot activate devicesusing any license type, evenif licenses are available forsome license types.

If you switch to a BlackBerry10 device using the replacedevice option, you cannotchoose a higher featurelevel.

Correct all licensecompliance issues.


Correcting license compliance issuesTo correct license compliance issues you must purchase additional licenses. Please contactyour BlackBerry Account Manager or authorized reseller to purchase the necessary licenses.

Note: Deactivating a BlackBerry Dynamics enabled device or removing the BlackBerry Dynamics profile does notremove the license in use until you remove the user from BlackBerry UEM.

If you remove features from users or devices or deactivate devices, the changes will appear immediately on theuser's Device tab, but will not appear on the License summary page until BlackBerry UEM takes a new snapshot ofthe license pool in the licensing infrastructure.

Communicating with the licensing infrastructureWhen you view the Licensing summary page in the management console, the license information is based onthe last snapshot of your organization's license pool in the licensing infrastructure. BlackBerry UEM contacts thelicensing infrastructure for the following events:

Level Event Activity

User • Activate or deactivate a device• Add or remove a feature

License information is updated only for the user.

The changes will not appear on the Licensesummary page until BlackBerry UEM takes anew snapshot of the license pool in the licensinginfrastructure.

Organization • Obtain more licenses• Service is out of compliance• Scheduled contact (once a day)

The license pool is adjusted to optimize licenseusage and license information is updated forthe organization. As a result, license usage maychange for multiple users and license types.

BlackBerry UEM takes a new snapshot of thelicense pool in the licensing infrastructure.

On the Licensing settings page, you can view the last contact time with the licensing infrastructure.

Related concepts

Licensing statusLicense compliance

Licensing statusIf a licensing issue requires your attention, a warning or error icon appears on the menu bar in the managementconsole. If more than one issue exists, the icon for the most serious issue appears. You can monitor licensingstatus and review warnings or errors on the Licensing summary page.


Message Icon Description

Licensinginfrastructure

OK

BlackBerry UEM successfully contacted the licensing infrastructure thelast time that it tried to connect. You can view the last contact time onthe Licensing settings page.

This message is not displayed in BlackBerry UEM Cloud.

Licensinginfrastructure -Unable to connect Error

BlackBerry UEM could not contact the licensing infrastructure. Verify thatyour organization's firewall allows outbound connections over port 3101(TCP).

This message is not displayed in BlackBerry UEM Cloud.

Overall compliancestatus

OK

There are no licensing issues that require your attention.

In graceperiod, x daysremaining Warning

When usage is exceeded for one or more device types, features, orservices, BlackBerry UEM starts a grace period for the applicable serviceto give you time to correct the license compliance issues. The messageindicates the number of days that remain until the grace period ends.

Out of compliance

Error

When the grace period ends and one or more license compliance issuesstill exist, the organization is out of compliance for the applicableservice.

Licenses will expiresoon

Warning

Trial, subscription, or term licenses will expire soon. You can view theexpiration dates for each license type.

Trial expiresin x days

Warning

When the organization has trial licenses for a single trialperiod, BlackBerry UEM indicates the number of days that remain untilthe trial period ends. BlackBerry UEM displays this message if theorganization has only trial licenses.

Next trial expiresin x days

Warning

When the organization has trial licenses for multiple trialperiods, BlackBerry UEM indicates the number of days that remain untilthe first trial period ends. BlackBerry UEM displays this message if theorganization has only trial licenses.

Related concepts

License compliance

View license informationYou can view license information for your organization on the Licensing summary page and license informationfor a device in the user's device details. The management console displays license information based on the lastsnapshot of the license pool in the licensing infrastructure.


If you remove features from users or devices or deactivate devices, the changes will appear immediately on theuser's Device tab, but they will not appear on the Licensing summary page until BlackBerry UEM takes a newsnapshot of the license pool in the licensing infrastructure.

The Licensing summary displays the licenses in use across all BlackBerry UEM and BlackBerry UEMCloud instances in your organization.

Note: If the Licensing summary page does not display any license information, the connection to the licensinginfrastructure is not available.

1. On the menu bar, click Settings > Licensing.2. View the following license information for each license type:

• Total in use: The number of identity-based and server licenses in use.• SIM license: The number of identity-based licenses in use.• Server license: The total number of server licenses, the number of available licenses, the number of

licenses in use, and the license expiration dates.

After you finish: To view license information for a device, go to the appropriate device tab for a user account.

View unlicensed featuresUnlicensed features are tracked at the organization level, so you can view the list of unlicensed features when youlog in to any BlackBerry UEM domain or BlackBerry UEM Cloud tenant. When the UEM service is in grace period orout of compliance, you can use the list of unlicensed features to help you identify license compliance issues.

1. On the menu bar, click Settings > Licensing.2. Click View list of unlicensed features to view the following information:

• Activation type or licensed feature: Each row displays a unique feature set which can include activationtype, licensed feature, or both.

• Number of violations: The number of users without a valid license that are associated with a feature set.

Switching devicesTo switch from any device to a BlackBerry 10 device, you or a user can select the replace device option duringactivation, or use the replace device option in BlackBerry UEM Self-Service.

If you choose the same or lower feature level for the replacement device (for example, you change the activationtype from "Work and personal - Regulated" to "Work and personal - Corporate"), the device can use the samelicense and BlackBerry UEM does not need to check for available licenses. If you choose a higher feature level, itis considered a new activation. BlackBerry UEM checks if the appropriate SIM or server license is available.

If you or a user activates a new iOS, macOS, Android, or Windows device, it is considered a newactivation. BlackBerry UEM checks if an appropriate license is available.

Switching a SIM license and a server licenseIf you want to switch a device from using a SIM license to a server license, or a server license to a SIM license,the wireless service provider must change the provisioning of the device's SIM card as necessary. BlackBerryUEM automatically assigns the appropriate license, and a SIM license takes precedence if it is available andsupports the device and features that you want to use. This eliminates any requirement to reactivate the device


to switch between a SIM and server license or a server and SIM license. It may take up to 24 hours for BlackBerryUEM to recognize the license change.

The following table describes how BlackBerry UEM handles various license switch scenarios, including someexceptions to the rule above:

Scenario Outcome

1) The user removes their SIM card andreplaces it with a different SIM cardfor temporary use when the device isroaming.

The SIM license remains assigned to the device, even if thetemporary SIM card is not provisioned for SIM licensing. If theuser's SIM card is inserted in another activated device, scenario 2applies.

2) The user removes the SIM card fromone device and inserts it in a seconddevice. Both devices are already activated.

The SIM license is assigned to the second device and BlackBerryUEM assigns the appropriate server license to the first device.

3) The user removes the SIM card from anactivated device and inserts it in a devicethat is not activated on BlackBerry UEM.

The SIM license remains assigned to the activated device.

4) A device's SIM license is no longer validbecause you ended the subscription withthe wireless service provider.

BlackBerry UEM checks for a valid SIM license that the devicecan use. If none are available, BlackBerry UEM replaces the SIMlicense with an appropriate server license.

The behavior of a user's activated device is not affected in any of these scenarios. If the device has an Internetconnection available through a wireless service provider or Wi-Fi network, any of these scenarios may apply.

In any of these scenarios, BlackBerry UEM must have available server licenses to replace SIM licenses. If not,usage may be exceeded for some license types.


Managing licenses for BlackBerry OS devicesIf your organization has users with BlackBerry OS (version 5.0 to 7.1) devices, you must have BlackBerry OSlicenses for BlackBerry UEM.

If you have recently upgraded from BES5 to BlackBerry UEM, you must replace your existing BES5 CAL keyswith BlackBerry OS licenses for BlackBerry UEM. BES5 CAL keys are not valid in a BlackBerry UEM domain.

Note: After you add BlackBerry OS license keys, delete any BES5 CAL keys. Do not delete BES5 CAL keys beforeyou add BlackBerry OS license keys. If you do, the BlackBerry UEM components that manage BlackBerry OSdevices will stop responding.

You can use the BlackBerry OS Settings in the BlackBerry UEM management console to:

• View information for BlackBerry OS licenses• Add or delete a BlackBerry OS license key

BlackBerry OS devices are not supported by BlackBerry UEM Cloud.

View information for BlackBerry OS licenses1. On the menu bar, click BlackBerry OS Settings.2. On the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain >

Component view. 3. Click BlackBerry Administration Service.4. In the BlackBerry OS license key for BlackBerry UEM section, click beside a license key to view information

such as subscription expiry date.5. In the BlackBerry UEM - BlackBerry OS license key for BlackBerry UEM summary section, you can view the

total number of BlackBerry OS licenses, the number of licenses in use, and the number of available licenses.

Add or delete a BlackBerry OS license keyYou must replace BlackBerry OS licenses before they expire. If all available BlackBerry OS licenses expire,the BlackBerry UEM components that manage BlackBerry OS devices stop responding. To start the componentsagain, you must obtain and enter a valid BlackBerry OS license key.

1. On the menu bar, click BlackBerry OS Settings.2. On the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain >

Component view.3. Click BlackBerry Administration Service.4. Click Edit component.5. In the BlackBerry OS license key for BlackBerry UEM section, perform any of the following actions:

• To add a license key, type the key and click .• To delete a license key, click .

6. Click Save all.

| Managing licenses for BlackBerry OS devices | 36

GlossaryBES5 BlackBerry Enterprise Server 5

BlackBerry UEM domain A BlackBerry UEM domain consists of a BlackBerryUEM database and a BlackBerry Control database andany BlackBerry UEM instances that connect to them.

BlackBerry UEM instance A BlackBerry UEM instance refers to one installationof the BlackBerry UEM Core and all associatedBlackBerry UEM components that communicate withit. The components can be installed on the sameserver or multiple servers. There can be more thanone BlackBerry UEM instance in a BlackBerry UEMdomain.

CAL Client Access License

ICCID Integrated Circuit Card Identifier

IMEI International Mobile Equipment Identity

MDM mobile device management

SIM Subscriber Identity Module

SKU stock-keeping unit

UEM Unified Endpoint Manager

| Glossary | 37

Legal notice©2018 BlackBerry Limited. Trademarks, including but not limited to BLACKBERRY, BBM, BES, EMBLEM Design,ATHOC, MOVIRTU and SECUSMART are the trademarks or registered trademarks of BlackBerry Limited, itssubsidiaries and/or affiliates, used under license, and the exclusive rights to such trademarks are expresslyreserved. All other trademarks are the property of their respective owners.

Android is a trademark of Google Inc. iOS is a trademark of Cisco Systems, Inc. and/or its affiliates in theU.S. and certain other countries. iOS® is used under license by Apple Inc. macOS is a trademark of AppleInc. Samsung, KNOX, and Samsung KNOX are trademarks of Samsung Electronics Co., Ltd. Wi-Fi is a trademarkof the Wi-Fi Alliance. Windows and Windows Phone are either registered trademarks or trademarks of MicrosoftCorporation in the United States and/or other countries. All other trademarks are the property of their respectiveowners.

This documentation including all documentation incorporated by reference herein such as documentationprovided or made available on the BlackBerry website provided or made accessible "AS IS" and "AS AVAILABLE"and without condition, endorsement, guarantee, representation, or warranty of any kind by BlackBerry Limited andits affiliated companies ("BlackBerry") and BlackBerry assumes no responsibility for any typographical, technical,or other inaccuracies, errors, or omissions in this documentation. In order to protect BlackBerry proprietary andconfidential information and/or trade secrets, this documentation may describe some aspects of BlackBerrytechnology in generalized terms. BlackBerry reserves the right to periodically change information that is containedin this documentation; however, BlackBerry makes no commitment to provide any such changes, updates,enhancements, or other additions to this documentation to you in a timely manner or at all.

This documentation might contain references to third-party sources of information, hardware or software,products or services including components and content such as content protected by copyright and/or third-party websites (collectively the "Third Party Products and Services"). BlackBerry does not control, and is notresponsible for, any Third Party Products and Services including, without limitation the content, accuracy,copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspectof Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in thisdocumentation does not imply endorsement by BlackBerry of the Third Party Products and Services or the thirdparty in any way.

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TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALLBLACKBERRY BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE,OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRDPARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THEFOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE,OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANYEXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS

| Legal notice | 38

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| Legal notice | 39

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| Legal notice | 40

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