blackbird realty and management inc (brmi) · tenant manual ©landlordsource 2004 / 2015 blackbird...

BLACKBIRDREALTYANDMANAGEMENT,INC.(BRMI)

TENANTMANUAL

2TenantManual

©LandlordSource2004/2015

BLACKBIRDREALTYANDMANAGEMENT,INC.TENANTMANUAL

BRMI Welcomes You ......................................................................................................................... 4BRMI Personnel ................................................................................................................................. 5Tenant Communication ...................................................................................................................... 6

Telephone calls during office hours ............................................................................................... 6Voicemail ........................................................................................................................................ 6After hours calls ............................................................................................................................. 6Emergency calls ............................................................................................................................. 6Maintenance requests .................................................................................................................... 6Change of information .................................................................................................................... 7Email .............................................................................................................................................. 7Website .......................................................................................................................................... 7

General Office Information ................................................................................................................. 7Address information ....................................................................................................................... 7Communication .............................................................................................................................. 7Office Hours ................................................................................................................................... 7Emergencies .................................................................................................................................. 8

Protect Your Rental and Credit History .............................................................................................. 8Rental/lease agreement ................................................................................................................. 8Moving Checklist ............................................................................................................................ 8Utility/Cable Companies ................................................................................................................. 8Rental payments ............................................................................................................................ 8Fees/charges ................................................................................................................................. 9Maintenance reimbursement .......................................................................................................... 9

Care of the Property ........................................................................................................................ 10Getting to know your residence .................................................................................................... 10

Maintenance .................................................................................................................................... 10Tenant Renovations/Alterations ................................................................................................... 10Tenant Maintenance responsibilities ............................................................................................ 11Procedures for requesting maintenance ...................................................................................... 11If there is an emergency ............................................................................................................... 11Non-emergencies: ........................................................................................................................ 12Preventative cleaning tips ............................................................................................................ 12Additional cleaning tips ................................................................................................................ 13Energy saving tips ........................................................................................................................ 14Renters insurance ........................................................................................................................ 15Safety Tips ................................................................................................................................... 16Vacation checklist ........................................................................................................................ 16Holiday tips ................................................................................................................................... 17Emergency/disasters .................................................................................................................... 18Drug free housing ......................................................................................................................... 18

Frequently asked questions ............................................................................................................. 19

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Giving your notice ........................................................................................................................ 20Setting up your move out appointment ........................................................................................ 21

Preparing the Property ..................................................................................................................... 22Cleaning ....................................................................................................................................... 22Carpet Cleaning ........................................................................................................................... 22Draperies/window coverings/windows ......................................................................................... 22Replacements .............................................................................................................................. 23Pest control .................................................................................................................................. 23Landscape clean up ..................................................................................................................... 23Trash ............................................................................................................................................ 23Painting ........................................................................................................................................ 24Your security deposit refund ........................................................................................................ 24

BRMI Additional Tenant Forms ........................................................................................................ 24Conclusion ....................................................................................................................................... 25

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BRMIWELCOMESYOUBlackbirdRealtyandManagement,Inc.welcomesyouasanewresident.BRMIisanabbreviationusedinlieuofthefullcompanyname,BlackbirdRealtyandManagement,Inc.andisusedthroughoutthisHandbook.Toachieveasuccessfultenant/managementrelationship,wepreparedtheBRMITenantHandbooktoassistyouwithyourtenancy.Werecommendthatyoukeepitinaconvenientlocationsothatyoucanrefertoiteasily.Youwillfindmaintenanceguidelines,rentalpaymentinstructions,generalinformation,safetytips,vacationguidelines,emergencyinstructions,holidaytips,andmore.Wehavealsoincludedformsforyoutousewhennecessary.BRMIwantsyoutobepreparedthroughoutyourtenancy.Therefore,wewanttoprovideimportantinformationanddocumentsthatyoumayneedinthefuture.TheownerofthepropertyhasretainedBlackbirdRealtyandManagement,Inc.(BRMI)astheirPropertyManagementCompanyandrepresentativetomanagethepropertyyouarerenting.Therefore,youneedtocontactBRMIwhenyouneedassistanceandwehavelistedhowonpages4,5,and6.Ifyouhavequestionsorconcernsonanyoftheinformationcontainedinthisdocumentation,contactourofficeatanytime.BRMIisheretohelpyou.

Wewishyouasuccessfulandenjoyabletenancyinyournewresidence.

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BRMIPERSONNEL

Wehaveacompletestafftoassistyou.BRMIhasfound“ManagementTeams”effectiveforassistingtenantsduringtheirresidency.Youshouldknowyourteamatthistime,butifyouneedmoreinformation,contactusformoreinformation.

§ ManagementTeam:BRMIhasassignedamanagementteamtoyouraccount,consistingofaPropertyManagerandAssistantPropertyManager.Theyconcentrateonassistingyouwithallthedetailsofyourtenancy.Contactthemtoansweryourquestions.

§ OfficeTeam:BRMIrequeststhatyoucontacttheManagementTeamregardingquestionsconcerningTenantissueshowever,theBRMIofficeteamisavailabletoassistyouinverifyingreceiptofrent,anynecessaryforms,andbasicinformationifyourManagementTeamisnotavailable.

§ SalesTeam:BRMIalsohasasalesteamthatcanassistyouwithRealEstatesales,buyingorselling.ThesalesteamisexperiencedandlicensedRealEstateagents.

Team Position Name Phone + Ext. Email

Mgmt Team

Property Manager

George W Trombley 702-333-8311 [email protected]

Assistant Manager

Mark Lister 702-278-4781 [email protected]

Assistant Manager

Gene Rush 702-526-2134 [email protected]

Office Team

Office Manager

Adalicia Nevarez 702-792-8077 [email protected]

Bookkeeper Adalicia Nevarez 702-792-8077 [email protected] Admin Asst. Navyl Castro 702-792-8077 [email protected] Receptionist Marlen Torres 702-792-8077 Agents Sales

Manager Runa Trombley 702-497-8383 [email protected]

Broker Broker George W Trombley 702-792-8077 [email protected]

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TENANTCOMMUNICATION

Onthenextpage,wehaveprovidedgeneralofficeinformation,andwehavejustcoveredtheBRMIteamsonthepreviouspage.Communicationmakesadifferenceinanyareaoflife,anditcanonlyenhanceyourtenancybylettingBRMIknowwhatyouneed.Usethetelephone,email,theBRMIwebsiteemailaccess,orwrittencorrespondencetocontactus.WhatisimportantisthatyouDOcontactuswhenyouneedassistance.RememberBRMIisheretohelpyou

Telephonecallsduringofficehours

Duringofficehours,listedonpage4,thereisnormallyalivepersontoansweryourcall.Pleasestatethereasonforyourcall,sothatsomeonecanassistyou,ordirectyourcalltotherightparty.Yourmanagementteammaynotbeavailableorintheoffice,andoneoftheofficeteammembersmaybeabletohelpyouwithyourrequest.

Voicemail

If,duringthedayyoureachourvoicemailsystem,usetheextensionnumberforthepartyyouaretryingtoreach,andiftheyarenotavailable,leaveamessage,completewithyournameandthetelephonenumberswhereBRMIcanreachyou,bothdayandevening.Someonewillreturnyourcall.Thebenefitofavoicemailsystemistheabilitytoleaveamessagetwenty-fourhoursaday,sevendaysaweek.

Afterhourscalls

Ofcourse,thevoicemailsystemwilltakeallmessagesafterhours(pleaserefertothehoursonthenextpage).

Emergencycalls

Duringnormalofficehours,immediatelystateifyouhaveanemergency.IfyoureachtheBRMIvoicemailsystemduringofficehours,oraftertheofficeisclosed,immediatelychoosetheemergencyoption,3.

Maintenancerequests

PleaserememberthatallWorkOrdersmustbeinwriting,unlessitisanemergency.Thisisinyourrentalagreement.TheeasiestandfastestwayistosubmitaworkorderonlineisattheBRMIwebsite,www.blackbirdrealty.com,orattheBRMIoffice,andinthistenanthandbook.

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Changeofinformation

ItisimportantthatyounotifyBRMIofanychangesintelephone,fax,cellnumbers,oremail.Aninformationchangeformislocatedinthishandbookaswell.

Email

Emailisagreatwaytocommunicateandwerequestthatyousendyouremailaddresstoinfo@blackbirdrealty.com.BRMIwillputyouremailaddressinourdatabase.Thisenablesyourmanagementteamtocontactyouquicklyandefficiently,andwhenneeded,sendyouimportantinformationInaddition,youwillreceiveourcompanyemailnewsletter.

Pleasenotethatalthoughcommunicationbyemailisencouraged,BRMIdoesnotacceptnoticestovacatebyemail.BRMIrequirestheNoticetoVacateinwriting,andthisformisincludedinthebackoftheBRMITenantHandbook.

Website

TheBRMIwebsite,http://www.lasvegasproperty.management/,containsimportantinformationfortenants.VisititregularlytousetheTenantservices.There,youcaneasilysubmitaworkorderrequestandBRMIhaspostedtheirtenantnewsletter,TheG-Gram,onthesite.YoucanalsosendemailstoBRMIdirectlyfromthewebsiteunderthe“contactus”page.

GENERALOFFICEINFORMATION

Blackbird Realty and Management, Inc.. General Information

Addressinformation

Mailing address P O Box 60688 Las Vegas, NV 89160-0688

Street address 1810 E. Sahara Avenue Las Vegas, NV 89104

Communication

Business # 702-792-8077 FAX # 702-792-0909 Email [email protected]

Website http://www.lasvegasproperty.management/

OfficeHours

Monday – Friday AM 9:30 am – 5:00 pm

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Monday – Friday PM Open during lunch hour Saturday By appointment only Sunday By appointment only Holidays Closed

Emergencies

Call 702-792-8077 choose emergency option, 3

PROTECTYOURRENTALANDCREDITHISTORY

Somedayyouwilleventuallymoveoutoftheproperty.Itisimportantthatduringyourresidency,youcareforyourrentalhistoryandcredit.Mostlikely,youwilleitherrentagainorpurchaseahome.Ineithercase,youwillneedgoodrentalreferencesandagoodcreditreport.Avoidlaterentpayments,carefortheproperty,andmoveoutproperly.GiveBRMIthepleasureofbeingabletoprovideagoodreferenceforyouwhenyouvacatetheproperty.

Rental/leaseagreement

Youreceivedacopyofyourrental/leaseagreement,includingmaintenanceinstructions,moveinchecklist,andanyothernecessarydocumentation.WerecommendthatyoukeepthispaperworkwiththisHandbookforeasyreference.Pleasealwaysrememberarental/leaseagreementisabindingagreement.Ifyouhaveanyquestionsregardingyourlease,pleasecallyourBRMImanagementteam.

MovingChecklist

Thereisagreatchecklistinthispackageforwhenyouaremoving.YouwillfindtheMovingChecklistinthebackofthishandbook.

Utility/CableCompanies

Whenyourentedtheproperty,BRMIcancelstheutilities,intheowner’sname,onthe1stdayofyourrentalagreement.Toavoiddiscontinuationofservice,contacttheutilitycompaniesimmediately.Themoveinchecklistcontainsthetelephonenumbersoftheutilityservices.

Rentalpayments

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Rentisdueonthefirstofeachmonthandlateifnotreceivedbythefifth.Ifyouknowthatyouwillhaveadelayorproblempayingbytheduedate,contactyourmanagementteamimmediately.Lackofcommunicationcanaffectyourpaymentrecord.BRMIreceivesrentalpaymentsby:

§ USmail§ IntheBRMIoffice§ ByusingACH(AutomatedClearingHouse)-thisautomaticallytakesyourrental

paymentdirectlyfromyourbankanddepositsitintotheBRMIbank,savingyoutime.

BRMIdoesNOTacceptrentalpaymentsin:§ Cash§ Rolledcoin§ Post-datedchecks

Fees/charges

Ifyoufailtopayrentontimeandinfull,youcouldincurthefollowingcharges:§ Latefee–theBRMIlatefeeis$10perdayifrentisnotreceivedbythethird.§ Servicefee–theBRMIservicefeeis$75.00,ifanoticetopayorquitisservedbecause

yourrentisnotreceivedinatimelymanner.§ Maintenancecharge–BRMIwillbillyouifyouhavemadeanappointmentwithavendor

butfailedtomeetthematthescheduledtime.IfBRMIreceivesaservicecallbilling,youareresponsibleforreimbursement.

Maintenancereimbursement

Generally,BRMIassignsavendortoperformworkyourequestinyourresidence.However,ifyouhavecontactedBRMIandrequestedtoperformaminormaintenanceitemandBRMIhasagreedtoreimburseyou:

§ PaythebillandsendthereceipttoBRMI.BRMIwillreimbursetheamountduetoyou.§ DoNOTdeducttheamountfromyourrent.

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CAREOFTHEPROPERTY

Gettingtoknowyourresidence

Whenyoumoveintoaproperty,itishelpfultoknowwhereimportantitemsarelocated.Takethetimetoknoworlocatethe:

• Maincircuitbreakerintheeventpowergoesout• Gasshutoffvalve–turnoffduringemergencies/disastersforsafety• GFIplug(s)–soyoucancheckthemifyourplugsorappliancesinthebathroom,

kitchen,patioorgaragefailtowork• Electricand/orgasmeterstocheckyourutilitybills• Themainwatershutoffvalveincaseofmajorflooding• Watershutoffvalvesbelowthesinksandbehindtoiletsincaseofwaterleaks• Methodofcleaningfortheovensoyouusetherightproducts• Timebakeknobsontheoven–intheeventtheovenwillnotwork,thesemaybeon

Ifyouareuncertainaboutanyoftheaboveitems,contactyourBRMImanagementteamforhelp.

MAINTENANCE

Whenyourentedtheproperty,yourleasecontaineddetailedmaintenanceinstructions.Pleasereviewthembeforerequestingaworkorder.BRMIhasmoretipsinthishandbook.

TenantRenovations/Alterations

ItistheBRMIpolicythattenantsdonotdorepairsoralterations.YouagreedtothisintheBRMIrentalagreement/lease.Ifyoudowanttomakeaspecialrequestforrenovationorrepairtotheproperty:

§ Submityourrequestinwritingbeforemakinganychanges§ Donotproceedwithanyworkuntilyouarenotifiedby(CompanyInitials)§ BRMIwillconsulttheownerstoseeiftherequestisacceptabletothem§ Iftherequestisacceptabletotheowner,tenantsmustdooneofthefollowingpriorto

vacatingtheproperty:o Leavethealterationsifthisispartoftheowner’sconditiontoacceptthealteration/repairo Returnthepropertytoitsoriginalstateifthisispartoftheowner’sconditiontoacceptthe

alteration/repairandpayforanynecessaryrepairstorestorethealteration/repairtoitsoriginalstate

o SignanBRMIagreementregardingthealteration/repair

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TenantMaintenanceresponsibilities

Thepropertyownerhasadutytomaintainyourresidencetouniformcodesofsafetyforlandlord/tenantlaw.Therefore,BRMIhasprovidedyouwithWorkOrderRequestswhentherearelegitimaterepairs.Wewantyoutoreportmaintenanceitems.However,thereareitemsthatarethetenant’sresponsibilityandwehavelistedthemagain(pleaserefertothe5-pagemaintenanceaddendumformoredetailsonthelistbelow):

• Replacingsmokealarmbatteries• Replacinglightbulbswiththecorrectsize• Replacingairconditioningfilterseverymonth.• Reportingnon-functioningsmokealarmsimmediatelyifbatteriesdonotsolvetheproblem• Reportingallnecessaryrepairs• Professionalsteamcleaningandspotcleaningofcarpetswhileresidingintheproperty• Normalinsectcontrol• Normalrodentcontrol,suchasmice• Landscapecleanupifaserviceisnotprovided• ReportinglackoflandscapecleanupifaserviceISprovidedinyourrentalagreement• Landscapewateringunlessthereisahomeowner’sassociation• Reportingmalfunctioningirrigationsystemsorsprinklers,evenifitistheresponsibilityof

anassociation• Disposalofallgarbageintheproperreceptaclesandusingtheweeklypickupservice• Disposalofanimalfecesonthepropertyevenifyoudonothaveapet• Iftheresidencehasafireplace,usecautionandcarewhenoperatingthefireplaceand

disposingofashesorcoals.Donotdisposeofcoalsinthefireplaceuntiltheyhavecooledoutsideforaweek.

• Checktoseeifdamperisopenbeforestartingafireinthefireplace.• Disposingoftoxicwasteproperlyinaccordancewithlocalandcountylaws

Proceduresforrequestingmaintenance

Beforecalling(CompanyInitials)1. Determineifthereisatrueemergencyoranon-emergency.2. Checktoseeifyoucandeterminethecauseoftheproblemthatyouareexperiencing,

unlessyouhaveanemergency.Readexamplesofvariousproblemsinyourmaintenanceaddendum.

Ifthereisanemergency

Therearefewemergencies.Anemergencyisalife-threateningsituationsuchasafire,floodand/oruncontrollablewater,electricalproblem,smellofgas,etc.:

• Emergenciescausingimmediatedangersuchasfire,call911• Emergenciesinvolvinggascallthegascompanyandifnecessary,911• EmergenciesinvolvingIMMEDIATEelectricaldanger,calltheutilityserviceor911,

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• Aftercontactingoneoftheabovesources,thencalltheBRMIofficeandreporttheproblem.• Emergenciessuchasbackedupplumbing,flooding,calltheBRMI,702-792-8077,andlistenfor

emergencyinstructionsandifnecessary,call911.• AnemergencyisNOTheat,butBRMIrecognizesthisisimportantandwillmakeitapriority

withvendorstohavetheheatworkingassoonasispossible.• Anemergencyisnotair-conditioning,non-workingdishwasher,sprinklers,etc.

Non-emergencies:

• Filloutatenant“workorder”requestform.Fax,mail,orbringtherequesttotheBRMIoffice.• Workordersareavailableinthishandbook,ontheBRMIwebsite,andintheBRMIoffice.• ABRMIrepresentativewillassignavendortocontactyou.• BRMIdoesnotgivevendorskeystotheresidences.• Vendorsarerequiredtomakeappointmentswithtenants.• Remember,thisisaNON-EMERGENCYitemandinmostcases,thevendorwillnotbeableto

makeanappointmentimmediately.• Failuretoshowatanappointmentcanmeanachargetoyou.Therefore,becertaintocallthe

BRMIofficeassoonaspossibleifyouareunabletomaketheappointment.• Ifyoudonothearfromavendororrepairpersonwithin1–2businessdays,calltheBRMI

officeandinformyourmanagementteamorastaffpersonthatavendorhasnotcontactedyou.

• ABRMIstaffmemberwillcontactthevendortofindoutthecauseofthedelay,andtheninformyouwhentoexpectthevendortocall.

• Afterarepairhastakenplace,ifyouhavetrouble,callBRMIandstateyouhadarecentrepairbutthereisstillaproblem.

• Recentrepairmeanswithinthelast60daysandpestcontrolworkmeanswithin30days.• Ifyoufailtoreportanunsolvedrecentrepair,andthereisfurtherdamageorexpense,you

mayberesponsibleforthecost,peryourrentalagreement.

Preventativecleaningtips

Cleaningtipswereincludedinthemaintenanceaddendumwithyourrental/leaseagreement.Herearemoretips:Cleaningiseasierwhenyouusea“preventativeapproach.”

• Alwaysputawayfoodandwipeupfooddebris.• Cleanpetbowlsregularlytoavoidattractingantsandotherinsects.• Donotallowgreasetobuildupinkitchens;useaspongeandsoapywaterregularlyoncounter

tops,stovetops,andhoodfilters.• Avoidcookingwithveryhighheat.Thiswilladdtomoregreasebuild-upandcausedamageto

appliances.Itcanalsobedangerous.• Avoidmildewbyventingroomsandbathroomsproperly,particularlyafterbathsandshowers.• Cleanbathroomtileorothersurfacesregularlytopreventthebuildupofgrime.

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• Cleantoiletsregularlytoavoidbuildupofgrime,rings,andmildew.• Moptile,wood,andlinoleumtoavoid“dustbunnies”andthebuildupofgrime.• Donotusewaxonlinoleumortile.• Donotuse“cleaningproducts”ontile• Vacuumallflooringregularly,particularlycarpets.Thiswillsaveincarpetcleaningbills.• Regularlypickupdebrisandpetfecesinoutsideareas.

Additionalcleaningtips

Itisnotalwaysnecessarytopurchaseexpensivecleaningproducts.Vinegar,bakingsoda,ammonia,andsaltaresomeinexpensivecleaningproductswithmanyuses.Theyalsoarehelpfulforpeoplewhohaveallergiestocleaningproducts.Theycanbebetterfortheenvironmentthancommercialproducts• Airfreshener:

o Placeabowlofvinegarinthekitchenorbathroomtoabsorbodors

• Drainso Foragreatonce-a-monthdraincleaner,pour1/2cupbakingsodaintothedrain,follow

with1/2cupwhitevinegar--itwillfoam.Coverandletsit30minutesandthenflushwithcoolwater.

o Forstubborn,slow-runningdrains,pour1-cupbakingsodaand1-cupsaltdownthedrain.Followthiswith2quartsboilingwater.Letsit30minutes,andthenflushwithcoolwater.

• Tilecountertops:o Tocleanceramictile,wheremoldandmildewaccumulate,useacombinationof1/4cupbakingsoda,

1/2cupwhitevinegar,1-gallonwarmwater,and1-cupammonia.o Alternatively,regularlycleankitchensurfacesbyusingaspraybottlemixedwith½-cupvinegaranda

quartofwater.

• Glasscleaner:o Whenglass-cleaningproductsleaveresidueonbathroommirrors,mix3tablespoonsof

vinegarwithaquartofwaterinacleanplasticspraybottle.o Sprayglassandwipewithacleanpapertowel.

• Dishwasher:o Emptythedishwasher,pourina¼cupofvinegar,andrunthedishwasheragain.o Evenifyouprefernottousethedishwasher,runatleastonceaweektokeepsealsfrom

becominghardandcracked.• Refrigerators

o Cleanregularlyandplaceacupofbakingsodainabowlonarefrigeratorshelftoabsorbodors.

o Acupofdryunusedcoffeegrindscanalsoabsorbodorswhenplacedonarefrigeratorshelf.

• Washingmachine:o Ahalfcupofbakingsodacanbeaddedtothewashingmachinewithregulardetergenttohelpwith

mildodors

• Toilets:

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o Removewaterlinemarksinthetoiletbowlbypouringin2cupsofwhitevinegar.Letsoakovernight,thenflushtorinse.Ifthisdoesnotwork,rubthewaterlinemarkwithawetpumicestone.

• Carpetstains:o Vacuumthecarpetifthestainisdry.o Ifthestainisstillwet,blotgentlytoremoveexcess–blot,doNOTrub.o Lightlysoakthecarpetstainwithcleanwaterfirsttoremovethestain–blot,doNOTrub.o Ifthestainremains,mixa3Tablespoonsofvinegarwithaquartofwaterinaspraybottle

andspraythestain;blotagain;doNOTrub.o Ifthisfails,consultaprofessionalcarpetcleanerimmediately;thelongeryouwaitmay

meanthestainmaynotcomeout.

• Carpetodor:o Regularvacuumingcuresmostcarpetodors,butifcarpetodorspersist,lightlysprinklethe

carpetwithbakingsodaandvacuumthoroughly,removingallbakingsodafromcarpet.Repeatifnecessary.

Energysavingtips

Savingwaterisimportantfortheenvironmentandcanmeanalowerutilitybillforyourresidenceaswell:

• AlwaysreportwaterleakstoBRMIassoonaspossibleo Reportwaterdrippingundersinkso Runningtoiletsarebigwaterwasterso Reportmalfunctioningsprinklerso Reportstandingpoolsofwatero Reportmalfunctioningwaterappliancessuchasdishwashersandwashingmachinesthat

comewiththeproperty• Runthedishwasherwhenitisfullyloaded.• Replaceyouroldwashingmachinewithanenergyefficientone–youcouldsavethecostof

themachineinwaterandenergybills.• Checkwaterhosesonwashingmachinesforleaks;changehoseseverythreeyears.• Adjustthewaterleveltomatchtheload,usinglesswaterforsmallloads.• Avoidusingflushingtoiletstodisposeofordinarytrash.• Takeshortershowers.• Avoidlettingthewatercontinuallyrunwhileshaving,brushingyourteeth,orwashingyour

face• Besureyourwaterheatertemperatureissetproperly.Note:donotturnthewaterheaterup

to“hi,”thisisadangeroustemperaturelevel.• Counselallchildrenonhowtopreventwastingwater.• Donot“overwater”landscaping;itisnothealthyforplantsandsimplywasteswater.Tolowerair-conditioningbills:

• Duringwarmorhotmonths,closethewindowsanddoorstoyourhomeearlyinthedayto“keepcoolairin,”particularlywhentheair-conditionerisrunning.

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• Closewindowcoveringsonthesunnysideofthehouseduringdifferenttimesoftheday;thiscanlowerthetemperaturedramatically.

• Replacetheairfilteroftenandwiththerightsize,ataminimumofeverythreemonths,monthlyifyousmoke.Acleanfilterhelpstheair-conditionertorunmoreefficiently.

• Whenleavingyourresidence,turntheair-conditionerupafewdegrees,aclosedhousewithoutactivitynormallystayscooler.Thisisparticularlyimportantwhengoingonvacation.

• Thereisnoreasontokeeptheresidenceinafrigidstatewhileyouaregone,butdonotturntheairoffonveryhotdays–itwillonlytakelongerandmoreenergytocooldown.

Tolowerheatingbills:

• Duringthecoolermonths,keepallwindowsanddoorstightlyclosed.• ReportanymajordraftstotheBRMIoffice.• Usea“reasonable”levelofheatintheresidence.Sometimes,turningdowntheheatjustafew

degreescanreduceanenergybill.• Turntheheatdownduringthenightandusewarmcoversandcomforters.• Whenleavinghome,turndownthetemperatureonthethermostat.• Donotturntheheatcompletelyoff.Itwilltakemoreheatforacoldhousethanitwillsave.In

addition,thiscouldcausepipestofreeze,whichwillcausemoreproblems.• Ifthereisafireplace,closethedamperifyouarenotusingit,butpleasebesuretoopenthe

fireplaceifyoudostartafire.• Replacethefurnacefilteroften,ataminimumofeverythreemonths.Acleanfilterhelpsthe

furnacetorunmoreefficiently

Rentersinsurance

Propertyownersgenerallycarryastandardfireandliabilitypolicy,andhaveadditionalcoveragewith“landlord/rental”insurance,buttheynormallycannotcoverthecontentsorpossessionsoftheresident.Thereasonthatinsurancecompaniesdonotprovidethistypeofcoverageisbecausetheyare“non-owner”occupiedproperties.Therefore,itisveryimportantforyoutohaveadequateinsurancecoverageforyourcontents.Ifyouthinkitisnotimportant,sitdownandwriteoutalistofyourpossessionsinonecolumn.Inasecondcolumn,listhowmuchitwouldcostto“replace”them.Youwillbesurprisedhowthelistcanreallyaddup.Contactaninsuranceagentifyoudonothaverentersinsurance.Youcanfindtheminthetelephonedirectory,searchtheInternet,oraskafriend.TheInternetcanalsoprovidebothinformationandcomparison-shopping.Toavoidaloss,acquirerentersinsurancenow.

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SafetyTips

ThesafetyofyouandyourfamilyisimportanttoBRMIandmanythingscanaffectit.Herearesometipstofollow:

• Unplugallheat-producingappliancesliketoasters,irons,andcoffeemakerswhentheyarenotinusetopreventfirehazards.

• Neverleaveastoveorovenunattended;turnoffallstoveandovenapplianceswhenyouleavethehouse.

• Neverleaveheatingpadsandelectricblanketsonindefinitelyandturnthemoffwhenyouleavetheresidencetopreventfirehazards.

• Neverleavewaterrunningunattendedinapluggedbathtuborwhenleavingtheresidence.• Ifyouhaveanupstairsbathroomandyouseewaterintheceilingbelow,particularlyinalight

fixture,reporttheleakimmediatelyto(CompanyInitials).• Donotoperateelectricalapplianceswhilestandingorsittinginwater.• Avoidusingblowdryers,curlingirons,radios,TVs,orotherapplianceswhileinabathtubor

overasinkfilledwithwater.• Ifyouhavesmallchildren,usechildprotectorplugswhenyouarenotusingoutlets• Donotoverloadextensioncordswithtoomanyappliances.• Placelampsonlevelsurfacesandusethecorrectwattage.• Avoidrunningextensioncordsoverwalkways,underrugs,oranyotherplacethatcouldcause

tripping.• Ifyoususpectanelectricalproblem,reportittoBRMIimmediately.• Donotremovesmokealarms,particularlyiftheyarebeeping.Smokealarmsareforsafetyand

removingthemcanendangerallresidentsandguests.Changethebatteriesifneeded.• Donotallowchildrentoleavetoysonwalkwaysandsidewalks.• Replaceoutsidelightbulbssoyoucanutilizelightsproperlywhenitisdark.• ReportanyexposedtreerootstotheBRMIoffice• Keepaportablefireextinguisherinthekitchenandthegarage;theyareavailableinhardware

supplystores.• IfyouuseagrillorBBQ,usecommonsense,neverleavegrillsunattended.• Ifyouhaveafireplace,besuretostorehotashesandcoalsawayfromtheresidence.Donot

placeashesingarbagereceptaclesunlesscertaintheyarecold.• Donotstorefireplacewoodagainsttheresidence.• Alwaysbecertainthedamperisopenbeforestartingafireinthefireplace.• Donotbuild“roaring”firesinthefireplace;buildreasonablefiressuitedtothesizeofthe

fireplace.

Vacationchecklist

Whengoingonvacation,hereareitemstocheckbeforeleaving:

• Ifgoingoutoftownforanextendedperiod,pleasenotifyBRMIhowlongyouwillbegone,andsupplyanemergencytelephonenumber.Thenshouldanyproblemsariseconcerningyourresidence,thereissomeonetocontact.

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• Checkyourrentpaymenttoensureitwillnotbecomedelinquent.Itwouldbeasadthingtocomehometoalatenoticeandcharges.

• Notifyallnecessarypartiessuchasyournext-doorneighbors,thepaperdeliveryperson,thepostoffice,oranyrelatedservicepeople.Bydoingso,youwillavoidanypanicthatsomethingiswrong.

• Selectsomeonetopickupitemsonyourdoorsteptoavoidgivingsignalstodishonestpeople.• Ifleavingavehicleinthedriveway,removeanyvaluablesandgaragedooropenersthatcanbe

stolen,givingaccesstoyourhome.• Putgarbagecansawayorarrangeforsomeonetotakecareofit.• Placevaluablesandjewelryinasafedepositbox.• Avoidleavingamessageonyouransweringdevicetellingpeopleyouareoutoftownandfor

howlong.• Settimersoninteriorlights,todeterburglars.• Besuretocheckallwindows,windowlocks,anddoorsbeforeleaving.• Ifyouhaveanalarm,besuretosetit.• Turnoffthewatervalvetoyourwashingmachine.• Turnoffallappliances,largeandsmall,suchasstoveburners,coffeepots,irons,curlingirons,

etc.• UnplugTVsandcomputersintheeventoflightningorpowersurges.• Turnyourwaterheatertolowor“vacation”setting,butdonotturnthewaterheateroff.• Anythingelselivinginyourhousebesidesyou,suchasplantsorpets?Thenbesuretowater

plantsandhavesomeonetakecareofyouranimals.Donotleavepetsintheresidenceunlessareliablepersonisgoingtocareforthemdaily

Holidaytips

Everyoneenjoysthedifferentholidays,butitisimportanttoexercisecareduringthecelebrationsandremovedecorationswheneachseasonisover.

• Hanglightsanddecorationsproperlyandcarefully.• Beforehanging,checkforbadplugsandloosewires.Ifyoufinddefects,disposeofthelights.• Onlyuselightsanddecorationsduringholidayseasons;removethemimmediatelywhenthe

seasonends.• Disposeofholidaytreesproperly;neverburntheminafireplace.• Ifyouuseextensioncords,donotoverload,donotstaplethemtotheresidence,andif

outside,useonlycordsapprovedforoutsideuse.• Neverleaveholidaylightsonwhenleavingyourresidencetoavoidfiredanger.• Forfireworkscelebrations:

o Donotuseillegal,dangerous,orexplosivedevices.o Onlybuylegalfireworksandcheckwhereyoucanusethem.o Usecommonsensesafetyruleswithfireworks.o Donotusefireworksinoraroundyourresidence.o Keepallfireworksawayfromanydrygrass,trees,orroofs.o Attendafireworkscelebrationinsteadofbuyingthemandenjoythefunwithoutthe

responsibility.

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Emergency/disasters

Unfortunately,emergenciesanddisastershappenallaroundtheworld.Thebestsolutionistobeprepared.InthebackofthisHandbook,youwillfindaconvenientEmergency/DisasterChecklistthathasitemstodobeforeandduringanemergency/disaster.

Wearealsoprovidingyouwithour“ResidentEmergency/DisasterHandbook.”Thereyouwillfindawealthofinformationonhowtohandleatrueemergencyordisaster.

Therearedifferentemergencies

§ Maintenanceemergencies:o BRMIoutlinedinthe5-pagemaintenanceaddendumthatyousignedduringyour

moveinwhattodoforemergenciessuchasflooding,electrical,gas,etc.o Wehavealsoreviewedthemonpage9ofthishandbook.o PleasefollowthemaintenanceinstructionsandcallBRMIwhenappropriate.o BRMIrequeststhatyoutreattheBRMIstaffcourteouslywhileunderstressofthe

situation–wewilldoeverythingwecantohelpyouassoonaspossible.

§ Areaemergenciesordisasters:o BepreparedandusetheBRMIEmergency/Disasterchecklistenclosedwiththis

information.o Whenmajoremergenciesordisasterssuchasahurricane,tornado,earthquake,or

someotherforceofnatureoccur,everyoneexperiencesgreatinconvenienceanddifficulty.Rememberthisandbeconsiderateofothersandthedegreesofdifferentproblems.

o BRMIrequeststhatyoucallemergencyservicesfirstinadisaster.o ThennotifytheBRMIofficeassoonaspossiblewhathashappened.o BRMIwillassignprioritiestoworkandduringanareaemergency/disaster,willwork

toassistyouasmuchaspossibleo WhencallingtheBRMIoffice,weaskyoutobepatientandcalmlystatewhat

problemsyouareexperiencing.Wewillhandletheproblemsasquicklyaspossible.

Drugfreehousing

BRMIhasadrug-freepolicyfortenantsanditisarequirementofyourtenancyasoutlinedinyourrentalagreement.However,peoplecanencounterdrugproblemsfromotherresidentsfromthelowestincomeneighborhoodtothehighest.Wewantyoutobeawareofsignsofpotentialdrugproblemsinanyneighborhood.

• Donotapproachahouseorbuildingifyousmellastrongchemicalodor.Reportittotheauthorities.Drughousesmaycontainvolatilechemicalsandcaneasilyexplode.

• Donotpickupabandonedpurses,suitcases,filledbottles,orpackages.Peopleplace“methlabs”inobjectsofmanyshapesandsizes.Theyarehighlyexplosiveanddangerous;reportanyunusualorabandonedobjecttotheauthorities.Donotattempttoexamineityourself.

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• Ifyouseeconstantpedestrianorvehicletrafficinyourneighborhoodatalltimesofthedayandparticularlyatnight,itcouldbeadrughouse,particularlyifyouobservehighsecurityprecautionssurroundingtheproperty.

• First,reportunusualanddisturbingactivitiesinyourneighborhoodtotheauthorities,andthennotifyBRMIofyoursuspicionsassoonaspossible.

• Educateandtrainchildrenofallagesforthesignsofdrugactivitiesoradrughouse.• Beawareandbealert–adrughouseordrugactivitiesareadangeranywhereandto

everyone.

FREQUENTLYASKEDQUESTIONS

BRMIhasputtogetheralistofthemostfrequentlyaskedtenantquestionsthatmayanswermanyofyourconcernsinadvance.

WhydidIreceiveanoticewhenIpaidtherentonthe5thofthemonth?

• AsoutlinedinthisHandbookbefore,therentisdueonthe1standlateifnotreceivedbythe3rdofthemonth.Oncethe3rdofthemonthpasses,webeginpreparingNoticestoPayorQuit.Obviously,weservedthenoticebeforewereceivedpayment.BRMIservesNoticesbasedonstatelandlord/tenantlawrequirementsandtheirobligationstotheowneroftheproperty.

WhycanInotcleanthecarpetmyself?

• Werequireprofessionalsteamcarpetcleaningtopreservethelifeofthecarpet.Homemachinesdonothandlethedeepcleaningnecessary.

CanIinstallextratelephonelines?

• Youcaninstallextratelephonelinesifyoupaytheexpenseanddisconnectthemwhenyouleave.However,youmustnotifyBRMIandobtainwrittenpermissiontoinstallthelines.

CanIhaveasatellitedish?

• Yes,youcanhaveasatellitedish.However,youmustsubmitarequesttoBRMIandsignanagreementpriortoinstallingthedish.Youalsomusttakeresponsibilityforremovingthedishandrepairinganydamage.CallyourBRMImanagementteamfordetails.

IdidnothaveapetwhenImovedin;canIhaveapetnow?

• NotifyyourBRMImanagementteamofyourrequestforapet.Donotmoveapetintothepropertywithoutpermission.ThePropertyManagerwillcontacttheownerandsubmityourrequest.Iftheownerdoesallowapet,anincreasedsecuritydepositwillberequiredandapetagreementsigned.Iftheownersaysno,abidebythedecisionandyourrentalagreement.

Whathappensifmypetdiesorrunsaway,canIhavemyincreasedsecuritydepositback?

• No,allsecuritydepositsremainineffectuntilalltenantsvacatetheproperty.Untilapropertyiscompletelyvacant,thereisnowaytochecktheentirepropertythoroughly.

WhathappensifIwantanotherpet?

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• NotifyyourBRMImanagementteamwhatpetyouwant.ThePropertyManagerwillcontacttheownerandsubmityourrequest.Iftheownerdoesallowapet,anincreasedsecuritydepositwillberequiredandapetagreementsigned.

Myroommatewantstomove,butIwanttostay.WhatdoIdonow?

• Yourroommateneedstosubmitapartialnoticetovacate.BRMIwillneeddocumentationfromyoutoshowyoucansupportthepropertybyyourself.BRMIwillnotpartiallyrefundpartofthesecuritydeposittoyourroommatesinceitisaconditionofyourrentalagreement.Youandyourroommatewillhavetosettleanyfundsowedtoeachother,includinganyorallofthesecuritydeposit.HaveyourroommateusetheBRMIPartialNoticetoVacateincludedinthishandbook.

Iwanttoaddaroommate,nowwhatdoIdo?

• TheprospectiveroommatewillhavetosubmitanapplicationandBRMImustapprovethepersonPRIORtothemmovingintotheproperty.YoucanobtainapplicationsattheBRMIoffice.IfBRMIdeniestheapplicant,theycannotmoveintotheproperty.Ifapproved,youandtheapprovedapplicantmustsignnewrental/leaseagreements.

Whydotheownerswanttoseetheproperty?

• Theownersareshowingresponsibilitytowardthemaintenanceoftheproperty,thecondition,andtheirinvestment.Itisalsotheirrighttoseetheproperty,buttheyrespectthatitisyourresidence.Itisalsonothingtofear.ThisiswhyBRMIcontactedyoufirsttosetadateandtime.

Givingyournotice

Eventually,youwillmove,andwewantyoutobepreparedwhenthisisnecessary.BRMItenantsarerequiredtogivea30-daynoticepriortomoving.ThisnoticetomovecanbedoneonlineattheBRMIwebsitehttp://www.lasvegasproperty.management/move-out-notice.Wehavealsoprovidedinthisinformationa“NoticetoVacatefromTenantForm”tobeusedwhenyouanticipatemoving.Beforegivingnotice:• Checkyourrentalagreement/leasetoseeifyouareeligibletogivenotice.Itwillspecifically

statewhenyoucangivenotice.Aleaseisabindingagreementforasetperiodandyoumaystillbeboundtothelease.

• Ifyouneedtomoveandyouarestillcommittedtoaleaseperiod,contactyourBRMImanagementteamtodiscussyouroptions.

• Noticesmustbeinwriting.ThedayBRMIreceivesthenoticeisthedatethenoticebegins.Forexample,donotfilloutanoticewiththecurrentdateandmailitfivedayslater,thinkingthedateyoumailedisthenoticedate.

• BRMIdoesnotacceptnoticesbyemailbecauseoflackofsignature;BRMIdoesreceivenoticesbyfax.

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• BRMIdoesnotproviderentalhistorytootherlandlords/propertymanagementcompaniesunlesstenantssubmitawrittenNoticetoVacateandthetenantgivestheauthoritytoBRMItogiveoutrentalreferences.

• TheBRMINoticetoVacatefromTenantcontainstheauthorizationforallowingBRMItogiveoutrentalreferences.Thisformisincludedwiththisinformation.

Settingupyourmoveoutappointment

• AfteryousubmityourNoticetoVacate,BRMIwillsendyouathree-pageletter.Thiswillinstructyouonwhattododuringthenoticeperiod,andhowtosetupyourmoveoutappointment.

• BRMIonlyperformsmoveoutappointmentsduringweekdays,9amto5pm.• ItistheresponsibilityoftheresidenttodeliverallkeysandopenerstoBRMI,eitheratthe

moveoutappointmentordeliverytotheBRMIoffice.• Failuretodeliverkeysandopenerscouldincuradditionalcharges.• Remembertosupplyaforwardingaddressandtelephonenumberforyoursecuritydeposit

refund.• UsetheBRMIMovingChecklistsoyourememberimportantdetails.

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PREPARINGTHEPROPERTY

Whenyouare ready tomove, if youhavequestionsonhow toprepare your residence, please call yourBRMImanagementteam,anddiscussyourconcernswiththem.Wewantyourmovetobeapleasantandsuccessfulone.Thefollowingarethestepstotakeforyourmove.

Cleaning

o Havethepropertycleanthroughouttheinteriorandtheexterior.o Thisincludesvinylortilefloors,windowsinsideandout,windowsillsanddoorcasings,

mini-blinds,wipingoutdrawersandshelves,allappliances,sinks,toilets,bathtubs,showers,vanities,lightfixtures,fireplaces,removalofcobwebsinsideandout,etc.

o Tenantcauseddirtisnotnormal“wearandtear.”o Pickupdebrisandanimalfecesontheexteriorofthepropertyandplacetheminthe

propertrashreceptacles.

CarpetCleaning

o Carpetcleaningdependsontimelivedinthepropertyfornormalwearandtear,whetheryouhavehadpets,andalsoifthecarpetcleaningexceedsnormalwearandtear.

o Youwillbecharged100%atalltimes,ifyouhavehadpetsand/oryouhavesoiledcarpetsexceedingnormalwearandtear.

o Uptooneyear:carpetswillrequirecleaning.Tenantsincurchargesiftenantdoesnothavecarpetsprofessionallycleaned.Onetotwoyearsintheproperty,youwillbecharged50%ofthecleaningofnormalwearandtear.

o Aftertwoyears,thereisnochargefornormalwearandtear.However,thereisachargeforcarpetdamageandstains.

o DoNOTrentcarpet-cleaningmachines,usehomecleaningmachines,oremploychemicalcleaningcompanies.Onlyprofessionaltruck-mountedsteamcleaningfromareputablecompanyisaccepted.

o CallBRMIforarecommendationonacarpetcleanerwhowillgiveyoureasonableratesoncarpetcleaning.

o Ifyouhireanothercarpetcleaner,thecarpetcleanermustguaranteetheirworktothesatisfactionofBRMI,andareceiptisrequiredduringthewalkthroughinspection.

o Tenantspleasenote:BRMIwillnotreimburseforanycarpetcleaningcontractedbytenants.

Draperies/windowcoverings/windows

o DoNOTwashdraperies.o Youarenotexpectedtodrycleandraperiesunless:

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§ Youhavecausedexcessivesoilorallowedwaterdamagefromopenwindows.Draperieswithwaterstainscouldrequirereplacement.Discussthiswithyourmanagementteam.

§ Youhavenotbeenusingthedraperiesprovidedand/orhavenotkeptthemingoodcondition

o Wipeallminiblinds–donotuseharshchemicalsontheblinds.o Cleanallwindowsinsideandout.

Replacements

o Thefollowingmustbeinworkingordertoavoidchargeswhenmovingout:• Burnedoutlightbulbs• Non-workingsmokedetectorbatteries• Missingdoorstops• Furnacefilters-changethefilterjustbeforeyouvacatetheproperty,andmakesure

youusethecorrectsize.

Pestcontrol

o Ifyouhaveapet,leaveanadequatesupplyofinsect/fleafoggers.Theminimumrequiredisfour(4)foggers.Ifyouhavethreebedrooms,twobaths,and2-cargaragehomeorlarger,youmustsupplyaminimumofsix(6)foggers.Thereisachargeifyoudonotleavethefoggersunopenedintheproperty.

o Ifyoudonothaveapet,youdonotneedtosupplyfoggersunlessyouhavenotbeenexercisingminimuminsectcontrol.Ifapropertyisfoundloadedwithants,spiders,cobwebs,etc.,youcanincurpestcontrolcharges.Therefore,followtheproceedingsforusingthefoggers.

o Allfoggersmustbeleftunopenedandgiventoagentduringwalkthroughinspection.o BRMIwillplaceanddischargethemafterthewalk-through.o Ifyoufailtoleavethepropernumberoffoggers,therewillbeacharge.

Landscapecleanup

o Theoutsideareaistobeneatlymowed,trimmed,pruned,fertilized,andwateredforoutsideareasthatapplyinyourrentalcontract.

o Removealltrashanddebris,placingintheproperreceptacles.o Removegreaseoroildrips;disposeofmotoroilproperly–itdoesnotbelonginthe

garbagereceptacles.o Pickupanyanimalfeceswhetheryouhaveananimalornot.

Trash

o Ifyouhavetrashthatexceedsthenormalpickup,youaretoarrangetohaveithauledawayatyourexpense.

o Placeallothertrashwithintheappropriatetrashreceptaclesfornormaltrashremoval.

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o Donotoverflowtrashreceptacles.

Painting

o Werequestthatyoudonotspackle,putty,ortouchuppaint.o Chargescanoccurifunnecessarypaintingisrequiredduetotenantpainting.o Chargesforpaintingdependonwhetheritexceedsnormalwearandtear,andthelength

oftimeintheproperty.

Yoursecuritydepositrefund

Whenyoufollowthemoveoutproceduresleavethepropertyingoodcondition,itsimplifiesthetaskofrefundingyoursecuritydeposit.BRMIremitssecuritydeposittransmittalswithin30daysinaccordancewiththestatelandlord/tenantlaw.Remember,BRMIwantsyourmoveouttobeapleasantandsuccessfulprocess.

BRMIADDITIONALTENANTFORMS

Wehaveputtogetherthefollowingformsthatcouldbeusefultoyouinthefuture.Ifyouneedmoreforms,contacttheBRMIoffice.Wehavealsoincludedacopyofyourrentalagreementswithyourhandbook.

o Movingchecklist/utilitynumberso Emergency/disasterchecklisto TenantACHrequest-https://blackbirdrealty.appfolio.com/connect/users/sign_ino Workorderrequest-https://blackbirdrealty.appfolio.com/connect/users/sign_ino Addroommaterequesto Cable/satellite/TVrequesto Requesttoaddpeto Partialnoticetovacateo Noticetovacate

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CONCLUSION

WehopethatyouhavefoundtheBRMITenantHandbookusefulandinformative.Itisourgoaltoprepareyouforasuccessfultenancyandapleasantmoveoutwhenthisoccurs.Ifyouhaveanyquestionsontheenclosedinformation,pleasecontactyourBRMImanagementteam.

Haveasuccessfulresidency

BlackbirdRealtyandManagement,Inc.

26TenantManual


BRMIMovingChecklist/UtilityNumbers

Beforemoving,notify:

Contactmovingcompany NotifyUSPostOffice–forwardingaddress Notifycurrentschools Notifymagazinecompanies Notifynewspapers Send“justmoved”announcementstofriendsandrelatives Notifybanks,creditunions,savings&loans Notifydoctors,dentists Notifycurrentelectriccompany Notifycurrentgascompany Notifycurrentwatercompany Notifynewschools Notifynewelectriccompany Notifynewgascompany Notifynewwatercompany Re-registertovote

TenantUtility/CableNumbersforLocalAreas

Electriccompanies/GasCompaniesAllcitiesinClarkCounty SouthwestGas 877-860-6020AllcitiesinClarkCounty NVEnergy 702-367-5555WatercompaniesLasVegas LasVegasValleyWater 702-870-4194NorthLasVegas CityofNorthLasVegas-Utilities 702-633-1484Henderson CityofHenderson–Utilities 702-267-5900 Cablecompanies LasVegas CoxCable 702-383-4000

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BRMIEmergency/DisasterChecklistPre-Emergency/DisasterChecklist:

Takethetimetoreviewandimplementthislist–itcouldbealifesaver.

Takeaninventoryofyourbelongings,completewithphotos,descriptions,andserialnumbers.ItemstolistareTVs,VCRs,stereos,cameras,camcorders,sportsequipment,jewelry,silver,computers,oranythingofvalue

Knowwheretheshutoffvalvesareinyourresidence,reviewpage9intheBRMITenantHandbook,“gettingtoknowyourresidence”

Keepcopiesofimportantpapersstoredinasafetydepositbox Makesureyourrentersinsuranceiscurrentatalltimes Discusswithyourfamilyorotherresidentswhatemergencyproceduresyouwilluseandposttheminthekitchen,officearea,etc.

Planescaperoutesintheeventoffireandinformeveryresidentoftheroutes,includingchildren Teachchildrenhowtouse911orcallforotherservices Alwaysmaintainareserveofbottledwater/drinksandnon-perishablefoodsinyourresidence,alongwithamanualcanopener.

Haveaportableradiowithplentyofextrabatteriesandtherightkindfortheradio Havetwoormoreflashlightswiththeextrabatteriesandfortherightkindtheflashlight Havelargelong-burningcandlesandmatchesavailable Haveanadequatefirstaidkitandreplaceitemswhennecessary Keepyourcellularphonecharged

Usethislistwhenanemergency/disasteroccurs:

Inagasleakispossibleduringanemergency/disaster,immediatelyturnoffthegasvalve Keepyourcarinthedriveway,ifitispractical,foranynecessaryevacuation Call9-1-1onlytoaccesshelpandNOTtolearnnews CallBRMIwhenitispractical,butrememberthatBRMIwilldowhattheycantohelpyou,butisnotanemergencyservice.Manyrepairswillhavetowaituntiltheemergency/disasterpasses

Onlycallpeoplewhennecessaryandhaveanemergencycontactoutsideyourareawhocannotifyotherpeople

Limituseofthetelephonesduringemergencies/disastertoavoidoverloadingthecircuits Unplugorturnoffmajorlightsandappliances-suchasspaceheaters,washers,dryers,computers,TVs,etc.Severalappliancescomingbackonatthesametimemayoverloadcircuitsorhotappliancesmaycomeonwhileyouareawayorasleepcausingfirehazards

Leaveasinglelightontoalertyouthatpowerisrestored Ifyouusecandlesandmatches,doitsafely–youdonotwanttocreateanotherproblem Limitcellphoneusageoruseyourcartochargebatteries Ifyouhavetocallemergencyservices,becalm,stateyourproblem,andbepatient.Emergencyserviceswillbeoverloaded.

Ifyouhavestandingwaterinaroom,donotenteriftheelectricityison;trytowaitforaprofessional

Donotvacuumwetfloorsorcarpetsunlessyouhavetherightequipmentforwaterremoval.Usinganormalvacuumisdangerouswithwater

Onlyopenfreezersandrefrigeratorswhennecessarytoavoidlosingfoodaslongasyoucan Conservewaterandfoodwhendisasteroccurs Ifyouareinacarwhenpowerlinesfall,remaininthecaruntilyoucangethelporyouarecertainthatitissafetodoso;thenjumpclearofthecar,nottouchinganymetal.

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TENANTWORKORDERREQUEST

Dateofrequest ____________Tenant ______________________________ Home# _______________Tenant ______________________________ Work# _______________Address ______________________________ Work# _______________City ______________________________ Mobile# _______________WorkRequested–pleaselistitemsseparately1. _________________________________________________________________________ _________________________________________________________________________2. _________________________________________________________________________ _________________________________________________________________________3. _________________________________________________________________________ _________________________________________________________________________4. _________________________________________________________________________ _________________________________________________________________________5. _________________________________________________________________________ _________________________________________________________________________6. _________________________________________________________________________ _________________________________________________________________________7. _________________________________________________________________________ _________________________________________________________________________ _____________________________________________________________________________________________________ _________SignatureofTenant Date

ForOfficeUseOnly:

OwnerName ________________________ MapCoordinates: ________________________WorkAssignedto DateAssigned WorkCompletedon______________________________ On ______________ ____________________________________________ On ______________ ____________________________________________ On ______________ ______________

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30TenantManual


ADDROOMMATEREQUESTDate:_________To: BlackbirdRealtyandManagement,Inc.,agentforownerRe: RequesttoaddroommateAsoftoday’sdate,I(we)thetenant(s)attheabovereferencedaddress,wouldliketoadd

_________________totherental/leaseagreement.I(we)haveattachedarentalapplicationforthis

party.

I(we)understandI(we)willbereceivingafollowupletterfromBlackbirdRealtyandManagement,Inc.regardingtheapprovalordenialoftheapplicationI(we)certifythattheaboveapplicantisnotlivinginthepropertyandcannotmoveinunlessapproved.I(we)understandnewrental/leaseagreementsaretobesignediftheapplicantisapproved.I(we)understandifI(we)failtofulfillthetermsofmy(our)obligations,anegativecreditreportreflectingmy(our)creditmaybesubmittedtoacredit-reportingagency._______________________ _______ _______________________ _______Tenant Date Tenant Date_______________________ _______ _______________________ _______Tenant Date Tenant Date_______________________ _______ _______________________ _______Tenant Date BlackbirdRealtyand

Management,Inc.Date

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CABLE/SATELLITEDISH/TVREQUESTDate:_____________To: BlackbirdRealtyandManagement,Inc.,agentforownerRe: Requesttoinstall____________________at___________________Asoftoday’sdate,I(we)thetenantsattheabovereferencedaddress,makearequesttoinstalltheaboveWeunderstandthefollowingifapproved:

1. Weareresponsibleforthecostofinstallationandthiswillnotbereimbursedtousatanytime

2. Whenthecompanycompletestheinstallation,thereistobenodamagetotheproperty.Ifthereisdamage,weareresponsibleforthecostofrepairsand/ormaintenance.

3. Ifasatellitedish,wemustcallBRMIforapprovalofthelocationpriortoinstallation.

4. Ifthecompanyinstallingourrequestrequireswrittenauthorization,theyaretosubmittheirdocumentationtotheBRMIoffice,andBRMIwillcompletethedocumentation.

5. Whenleavingproperty,itisyourresponsibilitytodisconnecttheservices,andpayallbillingsincurredbythetenantslistedbelow.

6. Anydamageincurredupondisconnectionwillbeatourexpense.

7. Weunderstandallpersonsontherental/leaseagreementarerequiredtosignbelowandallarejointlyandseverallyliable.

Respectfullysubmittedby:

_______________________ _______ _______________________ _______Tenant Date Tenant Date_______________________ _______ _______________________ _______Tenant Date Tenant Date_______________________ _______ _______________________ _______Tenant Date BlackbirdRealtyand

Management,Inc.Date

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ADDPETREQUESTDate:_____________To: BlackbirdRealtyandManagement,Inc.,agentforownerRe: Requestforpet(listtypeandage):______________________________1. Wearerequestingtohavetheabovelistedpet

2. Wecertifythatthepethashadallrequiredshotsbyalicensedveterinarianandhaveattachedproofforthis.

3. WefurtherunderstandthatBRMIcouldapproveordenyourrequest.

4. Wecertifythatthepetisnotcurrentlyresidingintheproperty

5. Ifourrequestisdenied,theabovepetwillnotbemovedintotheproperty

6. Ifourrequestisapproved,weunderstandthatalltenantscurrentlyontherentalagreementmustsignapetaddendumandpayanincreasetothecurrentsecuritydepositofanadditional$_______.

7. Weunderstandthatallcurrenttenantsmustsignthisrequest.

8. IftheownerandBRMIapprovethepet,alltheundersignedtenantsareresponsibleforthispet,itscare,andanydamagesthatcouldoccur.

_______________________ _______ _______________________ _______Tenant Date Tenant Date_______________________ _______ _______________________ _______Tenant Date Tenant Date_______________________ _______ _______________________ _______Tenant Date BlackbirdRealtyand

Management,Inc.Date

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PARTIALNOTICETOVACATEFROMTENANT

Month-to-MonthAgreementDate:_____________To: BlackbirdRealtyandManagement,Inc.,agentforownerRe: Noticeforpropertyat:_______________________________________________Asoftoday’sdate,I(we)thetenantsattheabovereferencedaddress,herebygivea______daynoticeand

intendtovacatethepremisesonthedateof____________.

I(we)understandI(we)willbereceivingafollowupletterfromBlackbirdRealtyandManagement,Inc.regardingmy(our)move.I(we)understandweareobligatedtotherentuntiltheendofournotice.I(we)understandoursecuritydeposittransmittalwillnotbereturnedandthatI(we)mustsettleanysecuritydepositswiththeothertenantsontherental/leaseagreement.I(we)understandifI(we)failtofulfillthetermsofmy(our)obligations,anegativecreditreportreflectingmy(our)creditmaybesubmittedtoacredit-reportingagency._______________________ _______ _______________________ _______Tenant Date Tenant Date_______________________ _______ _______________________ _______Tenant Date Tenant Date_______________________ _______ _______________________ _______Tenant Date BlackbirdRealtyand

Management,Inc.Date

(I)wegivepermissionforBlackbirdRealtyandManagement,Inc.,toprovidereferencestootherpropertyownersinquiringaboutourrentalhistory._______________________,__________________________,_______________________

Tenant(s)Signaturesforauthorizingreferences

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NOTICETOVACATEFROMTENANT

Month-to-MonthAgreementDate:_____________To: BlackbirdRealtyandManagement,Inc.,agentforowner,Re: Noticeforpropertyat:__________________________________________Asoftoday’sdate,I(we)thetenantsattheabovereferencedaddress,herebygivea______daynoticeand

intendtovacatethepremisesonthedateof____________.

I(we)understandI(we)willbereceivingafollowupletterfromBlackbirdRealtyandManagement,Inc.regardingmy(our)move.I(we)understandrentisdueuntiltheendofournotice.I(we)understandoursecuritydeposittransmittalwillbesentaftervacatingthepropertyandwithinthe___daysrequiredbylaw.WeunderstandBRMIdoesnotissuethesecuritydeposituntilafterwevacatethepremisesandawalk-throughiscompleted.I(we)understandifI(we)failtofulfillthetermsofmy(our)obligations,anegativecreditreportreflectingmy(our)creditmaybesubmittedtoacredit-reportingagency._______________________ _______ _______________________ _______Tenant Date Tenant Date_______________________ _______ _______________________ _______Tenant Date Tenant Date_______________________ _______ _______________________ _______Tenant Date BlackbirdRealtyand

Management,Inc.Date

I,(we),givepermissionforBlackbirdRealtyandManagement,Inc.,toprovidereferencestootherpropertyownersinquiringaboutourrentalhistory._______________________,________________________,____________________

Tenant(s)Signatures

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