BULLETIN 24.9.2015

Blastman Robotics Ltd conducted a customer survey in June 2015. The survey was administered by In-nolink Research Ltd. The aim of the survey was to chart the customer satisfaction of Blastman RoboticsLtd and to identify the areas of operations that need to be improved. 40 customers of Blastman RoboticsLtd from China, Russia, USA, Canada and Europe were interviewed by phone.

ALL OF THE RESPODENTS ARE WILLING TO RECOMMEND BLASTMAN

According to the survey every fourth respondent (25%) has already recommended Blastman Robotics Ltdto their colleagues. In addition, 60% of the respondents would warmly recommend them and 15% withcertain conditions or reservations.

100%80%60%40%20%0%

yes, I already have 25,0% (10)

yes, I would warmly recommend them 60,0% (24)

yes, with certain conditions/reservations 15,0% (6)

Figure 1: Based on your own experiences, would you recommend Blastman for your colleagues?

Altogether 43% of the respondents estimated that Blastman’s activities have improved as a whole duringthe last year while 57% estimated that they have stayed the same. None of the respondents thought thatBlastman’s activities would have deteriorated. Another sign of a high customer satisfaction level is the goodrelection rate: 68% of the respondents would choose Blastman again for their supplier if they had tochoose now.

100%80%60%40%20%0%

markedly improved 6,1% (2)

slightly improved 36,4% (12)

stayed the same 57,6% (19)

Figure 2: How do you estimate Blastman’s activities as a whole have developed during last year?

Three out of four respondents knew who their primary contact person at Blastman is and almost all of therespondents viewed the contact frequency of their contact person to be sufficient. In addition, 90% of therespondents viewed Blastman’s contact person’s way of working to be better than that of other companies.

BULLETIN 24.9.2015

PRIMARY CONTACTS IN A KEY ROLE

According to the respondents, the most important operational factors are primary contact’s reaction speedand expertise. Furthermore, operating reliability of equipment and robot’s user-friendliness were amongstthe most important operational factors.

primary contact's reaction speed, 40 kpl

primary contact's expertise, 40 kpl

operating reliability of equipment, 40 kpl

robot's user-friendlines, 40 kpl

5,7

5,6

5,6

5,6

Figure 3: The most important factors (scale 1-6)

Blastman Robotics Ltd has also succeeded well in the areas that were mentioned as the most importantones to their customers. The most successful operational factors are primary contact’s expertise and reac-tion speed.

primary contact's expertise, 40 kpl

primary contact's reaction speed, 40 kpl

robot's user-friendlines, 39 kpl

operating reliability of equipment, 40 kpl

5,4

5,3

5,3

5,3

Figure 4: The most successful factors (scale 1-6)

Blastman’s customer satisfaction is at a higher level than the average of Innolink’s comparison database.Blastman’s overall rating is 5.3 in a scale of 1-6 (where 1 = performed very poorly and 6 = performed verywell). Total of 95 % of respondents gave Blastman an overall rating of 5 or 6.

FURTHER OPERATIONAL DEVELOPMENT

Although Blastman Robotics Ltd has managed to meet the respondents’ expectations well, they are stillkeen on developing their operations. In the future, special attention will be paid to the areas identified asthe least satisfactory, such as the delivery times of maintenance and spare part service.

THANK YOU!

Your feedback is extremely valuable in aligning resources to developing our operations. Blastman RoboticsLtd and Innolink Research Ltd want to thank all of the respondents and we hope to receive your valuablefeedback in the future, too.

Blastman Robotics Ltd Innolink Research Ltd

CEO Research ManagerPerttu Junnila Katja Rantakeisu