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Blended Learning That Works What’s this “blended” talk all about? Content Considerati ons: It’s still about learning Defining a blended solution Defining a content solution Microsoft rPoint Presenta

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Page 1: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Blended Learning That Works

What’s this “blended”

talk all about?

Content Considerati

ons:It’s still about

learning

Defining a blended solution

Defining a content solution

Microsoft PowerPoint Presentation

Page 2: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Web-b

ased le

arning Computer-based

learning

Virtual ClassroomsDigita

l

Collaboratio

n

Internet delivery Intranet delivery

Audio- and Videotape

Satellite broadcastCD-ROM

E-Learning is a Broad Banner

Page 3: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

A single delivery channel cannot A single delivery channel cannot meet all learning requirementsmeet all learning requirements

• Blended solutions - a mix of delivery channels - target unique characteristics of:

Learners

Content

Location

Technology

The Blend Is In

Page 4: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

The Solution Should Support All Phases of Learning

LearningCycle

Demonstrate

Acquire

Apply

CollaborateValidate

Page 5: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Delivery Choices for Acquiring New Skills

LearningCycle

Demonstrate

Acquire

Apply

CollaborateValidate

Web-based courses (self-paced)Web-based courses (live)

TBTILT-classroom

Page 6: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Options for Supporting Application of Skills

LearningCycle

Demonstrate

Acquire

Apply

CollaborateValidate

Practice scenariosLive system demo

Practice in training instance

Page 7: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Options for Supporting Collaboration

LearningCycle

Demonstrate

Acquire

Apply

CollaborateValidate

Live Office HoursChat

Forum

Page 8: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Options for Validating Skills

LearningCycle

Demonstrate

Acquire

Apply

CollaborateValidate

Lesson level and course level assessment

Post training assessment

Page 9: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Options for Supporting Demonstration of Skills

LearningCycle

Demonstrate

Acquire

Apply

CollaborateValidate

Job aidsSuper Users

On-line support

Page 10: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Three areas to consider:

• What is being delivered?

• Who is it being delivered to?

• How can it be delivered?

Determining the Appropriate Blend Requires Careful Analysis

Page 11: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Project Team

•Live Welcome!

•Self-paced Project Tools &

Overview

•OJT for functional area

End Users

•Live Welcome!

•Self-paced Pre-Req/Live Process Overview

•Self-paced tasks

Execs

•Live Welcome!

•Self-paced Project

Overview

•Live Updates

Super Users

MultiNatCo’s Blend for an ERP Implementation

Page 12: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

eLearning FastTrack is a multi-week training course that “blends”:

• ILT• Self-study• Web-based access to:

- content - peers - instructors

• Uses OLN & iLearning

eLearning FastTrack: A Blend Within a Skillset

http://www.active.com/story.cfm?story_id=8116&sidebar=13&category=running
http://www.active.com/story.cfm?story_id=8116&sidebar=13&category=running
Page 13: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Week1 2 3 4 5 6 7 8 9 10 11 12 13

12 Week ILT OH EC EC OH/EC EC Open OH/EC EC Open OH/EC ILT

ILT -- Instructor Led Training in classOH/EC -- Live Office Hours for the entire week, Recorded eClass

EC -- Recorded eClass session for noted week in Study Guide Open -- OFF week (no instructor responsibilities for track)

12 Week eLearning FastTrack in Detail

Page 14: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

It’s Your Turn!

Page 15: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

The total number of learners in this target learning group (TLG) is

relatively large (i.e., greater than 100 employees).

True False

Defining a Blended Solution

Learner ConsiderationsQuestion 1

L1 L2 C1 C2 T1 T2

Page 16: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Blended Solution

Learner ConsiderationsQuestion 2

The learners in this TLG are located in different countries and

time zones .

True False

L1 L2 C1 C2 T1 T2

Page 17: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Blended Solution

Learner Considerations

•Competence/skill levels •Schedules •Preferences

Other considerations include:

L1 L2 C1 C2 T1 T2

Page 18: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Blended Solution

Content ConsiderationsQuestion 1

The subject matter that this TLG must learn tends to be:

a)fairly simple to document or teach

Simple Complex

b) fairly complex

L1 L2 C1 C2 T1 T2

Page 19: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Blended Solution

Content ConsiderationsQuestion 2

The subject matter that this TLG must learn will rarely change or

require alteration

Stable Unstable

L1 L2 C1 C2 T1 T2

Page 20: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Blended Solution

Content Considerations

•Delivery timeline •Reuse of content

•Tailored learning tracks

Other considerations include:

L1 L2 C1 C2 T1 T2

Page 21: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Blended Solution

Technology Considerations

Question 1

The learners in this TLG will all have access to computers

throughout the period projected for delivery of this training.

True False

L1 L2 C1 C2 T1 T2

Page 22: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Blended Solution

Technology Considerations

Question 2The learners in this TLG commonly

connect to the Internet/Intranet from:

Work Remote

a)work facilities that maintain mid to high speed bandwidth

capability

b) on the road, or at a home office via dial-up modem capability

L1 L2 C1 C2 T1 T2

Page 23: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Blended Solution

Technology Considerations

•Investment in technical architecture

Other considerations include:

•Skill set of design, development and delivery resources

L1 L2 C1 C2 T1 T2

Page 24: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

“Oh yeah, content!”

At the root of successful training is a match between the objectives of the instruction and the content delivered to the learner.

Page 25: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Information is ‘telling’:

Instruction is ‘building’:

Focus is on the presenter advising, sharing, communicating

Focus is on the participants performing, practicing, demonstrating

Information or Instruction: Does it matter?

Environmental Educational

Page 26: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Information AND Instruction is the real story

Environmental Educational

Performance

Page 27: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

…but how it will be used that matters:• How many people need the content?• Where are the people who will receive the

content?• Will the content be delivered often?• Will the content be used often?• What is the shelf-life of the content?

It’s not just what the content says…

Page 28: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

It’s Your Turn!

What’s Your Content Strategy?

Page 29: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Content Strategy

Question 1

Does the audience already have the correct skill set, but

is not performing as expected?

Yes No

Page 30: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Content Strategy

Question 2

Has the delivery method been determined?

Yes No

Page 31: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Content Strategy

Question 3

Is the subject matter stable (not subject to frequent

changes before delivery)?

Yes No

Page 32: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Content Strategy

Question 4Does the content target

intellectual skills (require the learner to perform an activity or solve a problem with new

information)?

Yes No

Page 33: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Content Strategy

Question 4

Does the content target

intellectual skills (require the learner to

perform an activity or

solve a problem with

new information)?

Verbal

Attitudes

NO

Motor

Specific responses w/out applying

rules

Specific choices in specific situations

Perform a physical skill

Page 34: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Content Strategy

Question 5

Will you deliver the content in multiple languages?

Yes No

Page 35: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Blended Solution

Learner ConsiderationsQuestion 1The total

number of learners in this target learning group (TLG) is relatively large (i.e., greater than 200 employees).

True

•Large audiences require scalability •Trend towards technology-based channels: virtual instructor-led, computer-based or web-based training

L1 L2 C1 C2 T1 T2

Page 36: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Blended Solution

Learner ConsiderationsQuestion 1The total

number of learners in this target learning group (TLG) is relatively large (i.e., greater than 100 employees).

•Smaller audiences can be addressed with text-based or classroom instructor-led training …some CBT

•Technical channels may apply but costs of development and delivery may negate ROI per learner

False

L1 L2 C1 C2 T1 T2

Page 37: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Blended Solution

Learner ConsiderationsQuestion 2

The learners in this TLG are located in different countries and time zones

•Consider self-paced delivery channels such as text-based training, recorded instructor-led training, computer-based training, or web-based training in your blend •Blend with virtual instructor-led to delivery content expertise across geographical boundaries

True

L1 L2 C1 C2 T1 T2

Page 38: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Blended Solution

Learner ConsiderationsQuestion 2

The learners in this TLG are located in different countries and time zones

•Lack of geographical hurdles means more choices are available

•Don’t have to consider where to host content, 24/7 support, language, etc.

False

L1 L2 C1 C2 T1 T2

Page 39: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Blended Solution

Content ConsiderationsQuestion 1

The subject matter that this TLG must learn tends to be

•More flexibility in design and delivery choices, including the use of computer-based and web-based training. •Focus on the objectives of the instruction, the characteristics of the audience, how often the instruction will be delivered and technology options

Simplea) Simple

b) Complex

L1 L2 C1 C2 T1 T2

Page 40: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Blended Solution

Content ConsiderationsQuestion 1

The subject matter that this TLG must learn tends to be

•Increased SME dependency results in longer design and development timelines as designers spend more time content gathering, and SMEs spend more time on review. •Go classroom for small audiences; virtual instructor-led for larger, dispersed audiences

Complex

a) Simpleb) Complex

L1 L2 C1 C2 T1 T2

Page 41: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Blended Solution

Content ConsiderationsQuestion 2

The subject matter that this TLG must learn will rarely change or require alteration

•All options are open

•Maintenance costs less of an issue

•Conducive to self-paced delivery

Stable

L1 L2 C1 C2 T1 T2

Page 42: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Blended Solution

Content ConsiderationsQuestion 2

The subject matter that this TLG must learn will rarely change or require alteration

•Steer toward delivery channels that allow the flexibility to maintain the training without significant rework costs

•Live delivery formats are most flexible and least painful to update

Unstable

L1 L2 C1 C2 T1 T2

Page 43: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Blended Solution

Technology Considerations

Question 1

The learners in this TLG will all have access to computers throughout the period projected for delivery of this training.

•Multiple delivery choices due to positive accessibility

•Maximum return on investment in the use of options such as virtual instructor-led training, computer-based and web-based training

True

L1 L2 C1 C2 T1 T2

Page 44: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Blended Solution

Technology Considerations

Question 1

The learners in this TLG will all have access to computers throughout the period projected for delivery of this training.

•Access issues make it difficult to meet right place, right time expectations

•Stick to more traditional forms of instruction in your blended solution

False

L1 L2 C1 C2 T1 T2

Page 45: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Blended Solution

Technology Considerations

Question 2•Delivery channels are open to use of technology-based learning methods offered through web-based training and/or virtual instructor-led training

•If the business case concurs: Take advantage of the tremendous advantages provided by this higher bandwidth capability

WorkThe learners in this TLG commonly connect to the Internet/Intranet from:

a) work facilities that maintain mid to high speed bandwidth capability

b) on the road, or at a home office via dial-up modem capability

L1 L2 C1 C2 T1 T2

Page 46: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Blended Solution

Technology Considerations

Question 2

•Need to focus on solutions that conform to the limitations of low-bandwidth

•Take advantage of CD-ROM, e-Learning that can be downloaded from a network and used later

•Don’t forget the classroom

The learners in this TLG commonly connect to the Internet/Intranet from:

a) work facilities that maintain mid to high speed bandwidth capability

b) on the road, or at a home office via dial-up modem capability

Remote

L1 L2 C1 C2 T1 T2

Page 47: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Content Strategy

Question 1

Does the audience already have the correct skill set, but is not performing as expected?

•Consider alternatives to instruction

•Determine if the performers have the right tools, processes, and information to achieve performance expectations

•Look for opportunities to tweak the work environment to achieve desired results without developing and implementing instruction

Yes

Q1 Q2 Q3 Q4 Q5

Page 48: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Content Strategy

Question 1

Does the audience already have the correct skill set, but is not performing as expected?

•Audience needs opportunities to acquire the appropriate skills

•Provide instruction to target skills/performance gaps

No

Q1 Q2 Q3 Q4 Q5

Page 49: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Content Strategy

Question 2

Has the delivery method been determined?

•Designers need to be aware of distinct characteristics of the selected delivery channel

•Avoid development of content that is a mismatch for the technology

•Stay focused on meeting the learning objectives

Yes

Q1 Q2 Q3 Q4 Q5

Page 50: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Content Strategy

Question 2Has the delivery method been determined?

No

•Remember the questions: What is being delivered? Who is it being delivered to? How can it be delivered?

•Consider how many people need the content, how often the content will be delivered and where the content will be delivered.

•Factor in the learners’ status in the learning cycle

Q1 Q2 Q3 Q4 Q5

Page 51: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Content Strategy

Question 3

Is the subject matter stable (not subject to frequent changes before delivery)?

•Content solidity opens the door for inclusion of graphics, animation, video and other multimedia elements that are less suitable for content that will undergo multiple revisions

•Investment is worth it if the results add to the learning experience, increase comprehension and engage the learners

Yes

Q1 Q2 Q3 Q4 Q5

Page 52: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Content Strategy

Question 3

NoIs the subject matter stable (not subject to frequent changes before delivery)?

•Limit use of multimedia elements such as graphics, animation and video.

•The cost of revising and maintaining the content may quickly outweigh the benefits of its use.

Q1 Q2 Q3 Q4 Q5

Page 53: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Content Strategy

Question 4

Does the content target intellectual skills (require the learner to perform an activity or solve a problem with new information)?

•Focus on distinguishing characteristics of the concepts that will enable the learner to solve problems

•Introduce common errors

•Practice, Practice, Practice

Yes

Q1 Q2 Q3 Q4 Q5

Page 54: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Content Strategy

Question 4

Does the content target attitudes?

•Include modeling the behavior and explain the rationale for the behavior

•Use goal-based scenarios, in a classroom or on-line, which present the learner with a safe, simulated environment to learn, practice and receive feedback on making the appropriate choices.

•Use chats and forums for on-going dialogue

Yes

Q1 Q2 Q3 Q4 Q5

Page 55: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Content Strategy

Question 4

Does the content target verbal information skills?

•Explain how the information can be used and describe relationships between the new information and information the learners may already know.

•Encourage use of the information, as opposed to rote memorization

•Use games and puzzles

•Very compatible with self-paced delivery

Yes

Q1 Q2 Q3 Q4 Q5

Page 56: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Content Strategy

Question 4

Does the content target motor skills?

•Include visual presentation of the skill, practice and feedback

•Use live demo, video, animation, pictures and drawings

•Practice and feedback needs can limit content delivery strategies

•Consider whether to use job aids to support the cognitive aspects of the skill

Yes

Q1 Q2 Q3 Q4 Q5

Page 57: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Content Strategy

Question 5

Will you deliver the content in multiple languages?

•Get representatives from the various language groups to help in the translation strategy

•Minimize use of multimedia elements

•Do not imbed text with graphics

Yes

Q1 Q2 Q3 Q4 Q5 i

Page 58: Blended Learning That Works What’s this “blended” talk all about? Content Consideration s: It’s still about learning Defining a blended solution Defining

Defining a Content Strategy

Question 5

No

•SMILE!

•Content delivered in a single language knocks down several barriers to content strategy selection

Will you deliver the content in multiple languages?

Q1 Q2 Q3 Q4 Q5 i


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