bmc brand color 2019 | secondary - service desk institute€¦ · bmc brand color 2019 | secondary...
TRANSCRIPT
BMC Brand Color 2019 | Primary
BMC Brand Color 2019 | Secondary
BMC Light Grey R167 G169 B172 #a7a9ab
BMC Mid Grey R117 G119 B122 #75777a
BMC Grey R65 G64 B66 #414042
BMC Light Orange R249 G135 B0 #f98700
BMC Mid Orange R248 G110 B0 #f86e00
BMC Orange R254 G80 B0 #fe5000
BMC Light Blue R60 G182 B206 #3cb6ce
BMC Mid Blue R0 G147 B201 #0093c9
BMC Blue R57 G128 B178 #3980b2
BMC Light Teal R119 G221 B211 #77ddd3
BMC Mid Teal R61 G193 B186 #3dc1ba
BMC Teal R0 G167 B157 #00a79d
BMC Light Green R215 G223 B15 #d7df0f
BMC Mid Green R170 G204 B7 #aacc07
BMC Green R127 G188 B0 #7fbc00
BMC Brand Color 2019 | Primary
BMC Brand Color 2019 | Secondary
BMC Light Grey R167 G169 B172 #a7a9ab
BMC Mid Grey R117 G119 B122 #75777a
BMC Grey R65 G64 B66 #414042
BMC Light Orange R249 G135 B0 #f98700
BMC Mid Orange R248 G110 B0 #f86e00
BMC Orange R254 G80 B0 #fe5000
BMC Light Blue R60 G182 B206 #3cb6ce
BMC Mid Blue R0 G147 B201 #0093c9
BMC Blue R57 G128 B178 #3980b2
BMC Light Teal R119 G221 B211 #77ddd3
BMC Mid Teal R61 G193 B186 #3dc1ba
BMC Teal R0 G167 B157 #00a79d
BMC Light Green R215 G223 B15 #d7df0f
BMC Mid Green R170 G204 B7 #aacc07
BMC Green R127 G188 B0 #7fbc00 Karim Mawlawi
Principal Solution Engineer
The Future of Digital Service Management
© Copyright 2019 BMC Software, Inc.
BMC Brand Color 2019 | Primary
BMC Brand Color 2019 | Secondary
BMC Light Grey R167 G169 B172 #a7a9ab
BMC Mid Grey R117 G119 B122 #75777a
BMC Grey R65 G64 B66 #414042
BMC Light Orange R249 G135 B0 #f98700
BMC Mid Orange R248 G110 B0 #f86e00
BMC Orange R254 G80 B0 #fe5000
BMC Light Blue R60 G182 B206 #3cb6ce
BMC Mid Blue R0 G147 B201 #0093c9
BMC Blue R57 G128 B178 #3980b2
BMC Light Teal R119 G221 B211 #77ddd3
BMC Mid Teal R61 G193 B186 #3dc1ba
BMC Teal R0 G167 B157 #00a79d
BMC Light Green R215 G223 B15 #d7df0f
BMC Mid Green R170 G204 B7 #aacc07
BMC Green R127 G188 B0 #7fbc00
Vision & Strategy
References & Next Steps
Solution Pillars Solution Overview
© Copyright 2019 BMC Software, Inc.
Today´s Session
BMC Brand Color 2019 | Primary
BMC Brand Color 2019 | Secondary
BMC Light Grey R167 G169 B172 #a7a9ab
BMC Mid Grey R117 G119 B122 #75777a
BMC Grey R65 G64 B66 #414042
BMC Light Orange R249 G135 B0 #f98700
BMC Mid Orange R248 G110 B0 #f86e00
BMC Orange R254 G80 B0 #fe5000
BMC Light Blue R60 G182 B206 #3cb6ce
BMC Mid Blue R0 G147 B201 #0093c9
BMC Blue R57 G128 B178 #3980b2
BMC Light Teal R119 G221 B211 #77ddd3
BMC Mid Teal R61 G193 B186 #3dc1ba
BMC Teal R0 G167 B157 #00a79d
BMC Light Green R215 G223 B15 #d7df0f
BMC Mid Green R170 G204 B7 #aacc07
BMC Green R127 G188 B0 #7fbc00
Service Experience
Automation of service desk processes
Discovery across clouds
Support for cloud migration
Digital Workplace delivering channel of choice across web, mobile, SMS, Skype, Chatbots, and virtual agents
Microservices-based architecture
Omnichannel Experience
Discovery Everywhere
Cognitive Service
Choice of Cloud
© Copyright 2019 BMC Software, Inc.
BMC Brand Color 2019 | Primary
BMC Brand Color 2019 | Secondary
BMC Light Grey R167 G169 B172 #a7a9ab
BMC Mid Grey R117 G119 B122 #75777a
BMC Grey R65 G64 B66 #414042
BMC Light Orange R249 G135 B0 #f98700
BMC Mid Orange R248 G110 B0 #f86e00
BMC Orange R254 G80 B0 #fe5000
BMC Light Blue R60 G182 B206 #3cb6ce
BMC Mid Blue R0 G147 B201 #0093c9
BMC Blue R57 G128 B178 #3980b2
BMC Light Teal R119 G221 B211 #77ddd3
BMC Mid Teal R61 G193 B186 #3dc1ba
BMC Teal R0 G167 B157 #00a79d
BMC Light Green R215 G223 B15 #d7df0f
BMC Mid Green R170 G204 B7 #aacc07
BMC Green R127 G188 B0 #7fbc00
Future of Service Management
© Copyright 2019 BMC Software, Inc.
Tomorrow Chatbots/Virtual Agents
Expensive Inaccurate Manual Lowest Cost Accuracy Speed
Today Human Driven (L0/L1/L2)
BMC Brand Color 2019 | Primary
BMC Brand Color 2019 | Secondary
BMC Light Grey R167 G169 B172 #a7a9ab
BMC Mid Grey R117 G119 B122 #75777a
BMC Grey R65 G64 B66 #414042
BMC Light Orange R249 G135 B0 #f98700
BMC Mid Orange R248 G110 B0 #f86e00
BMC Orange R254 G80 B0 #fe5000
BMC Light Blue R60 G182 B206 #3cb6ce
BMC Mid Blue R0 G147 B201 #0093c9
BMC Blue R57 G128 B178 #3980b2
BMC Light Teal R119 G221 B211 #77ddd3
BMC Mid Teal R61 G193 B186 #3dc1ba
BMC Teal R0 G167 B157 #00a79d
BMC Light Green R215 G223 B15 #d7df0f
BMC Mid Green R170 G204 B7 #aacc07
BMC Green R127 G188 B0 #7fbc00
© Copyright 2019 BMC Software, Inc.
DIGITAL WORKPLACE
OPERATIONS
SERVICE BROKERAGE
CATALOGUE MANAGEMENT
INCIDENTS
ASSET
CASE MANAGEMENT
SHARED SERVICES
VISUAL DESIGNER
MARKET PLACE
MICRO SERVICES
VULNERABILITY MNGT.
REMEDIATION
COMPLIANCE
CAPACITY OPTIMIZATION
PROACTIVE MONITORING
COST CONTROL
BMC Helix PLATFORM
AI & MACHINE LEARNING
USER EXPERIENCE
MULTI-CLOUD
SERVICE LEVELS CMDB
& KNOWLEDGE
AUTOMATION ORCHESTRATION
DATA ANALYTICS
DISCOVERY OPEN APIS & CONNECTORS
PROBLEMS
REQUESTS
CHANGEs
RELEASES
COLLABORATION
WORKLOAD AUTOMATION
SELF-SERVICE
CODELESS
The Future of Digital Service & Operations Management BMC Solution
BMC Brand Color 2019 | Primary
BMC Brand Color 2019 | Secondary
BMC Light Grey R167 G169 B172 #a7a9ab
BMC Mid Grey R117 G119 B122 #75777a
BMC Grey R65 G64 B66 #414042
BMC Light Orange R249 G135 B0 #f98700
BMC Mid Orange R248 G110 B0 #f86e00
BMC Orange R254 G80 B0 #fe5000
BMC Light Blue R60 G182 B206 #3cb6ce
BMC Mid Blue R0 G147 B201 #0093c9
BMC Blue R57 G128 B178 #3980b2
BMC Light Teal R119 G221 B211 #77ddd3
BMC Mid Teal R61 G193 B186 #3dc1ba
BMC Teal R0 G167 B157 #00a79d
BMC Light Green R215 G223 B15 #d7df0f
BMC Mid Green R170 G204 B7 #aacc07
BMC Green R127 G188 B0 #7fbc00
POWERED BY: Innovation Suite Platform based on micro-services architecture & integrations through REST APIs
BMC HELIX: Cognitive Service Management 3 Cs for Your Future-Ready Enterprise “Industry First Integrated ITSM + ITOM Platform powered by AI/ML"
Cloud
Everything-as-a-Service (RaaS, DaaS, DWPaaS & BWFaaS) Containers
Run in your choice of multi-cloud (BMC, AWS, Azure) Cognitive Transform from ITSM to CSM by embedding cognitive capabilities
© Copyright 2019 BMC Software, Inc.
BMC Helix Platform
BMC Helix Digital Workplace
BMC Helix Discovery
BMC Helix ITSM
BMC Helix Business
Workflows
BMC Helix
Monitoring
BMC Helix
Remediate
BMC Helix
Optimize
BMC Brand Color 2019 | Primary
BMC Brand Color 2019 | Secondary
BMC Light Grey R167 G169 B172 #a7a9ab
BMC Mid Grey R117 G119 B122 #75777a
BMC Grey R65 G64 B66 #414042
BMC Light Orange R249 G135 B0 #f98700
BMC Mid Orange R248 G110 B0 #f86e00
BMC Orange R254 G80 B0 #fe5000
BMC Light Blue R60 G182 B206 #3cb6ce
BMC Mid Blue R0 G147 B201 #0093c9
BMC Blue R57 G128 B178 #3980b2
BMC Light Teal R119 G221 B211 #77ddd3
BMC Mid Teal R61 G193 B186 #3dc1ba
BMC Teal R0 G167 B157 #00a79d
BMC Light Green R215 G223 B15 #d7df0f
BMC Mid Green R170 G204 B7 #aacc07
BMC Green R127 G188 B0 #7fbc00
Increase End User Productivity
Increase Service Desk Efficiency
Improve ResolutionTime
The Value, powered by BMC
Increase User Satisfactio
Asset Visibility Reduces Risks
Cost Optimization
© Copyright 2019 BMC Software, Inc.
BMC Brand Color 2019 | Primary
BMC Brand Color 2019 | Secondary
BMC Light Grey R167 G169 B172 #a7a9ab
BMC Mid Grey R117 G119 B122 #75777a
BMC Grey R65 G64 B66 #414042
BMC Light Orange R249 G135 B0 #f98700
BMC Mid Orange R248 G110 B0 #f86e00
BMC Orange R254 G80 B0 #fe5000
BMC Light Blue R60 G182 B206 #3cb6ce
BMC Mid Blue R0 G147 B201 #0093c9
BMC Blue R57 G128 B178 #3980b2
BMC Light Teal R119 G221 B211 #77ddd3
BMC Mid Teal R61 G193 B186 #3dc1ba
BMC Teal R0 G167 B157 #00a79d
BMC Light Green R215 G223 B15 #d7df0f
BMC Mid Green R170 G204 B7 #aacc07
BMC Green R127 G188 B0 #7fbc00
• Deliver one-click self-service to the products and services employees need to do their work
• Workflow and automation, multiple out-of-the-box connectors (Remedy, AO, Office365, AWS, Azure, Box, etc)
• Slack, SMS and Chatbot support • Single service catalog across your
organization • Information Technology • Cloud Services
• Human Resources
• Marketing
Digital Workplace Consumer-like | Omni-channel | Brokerage
© Copyright 2019 BMC Software, Inc.
DISCOVERY DIGITAL WORKPLACE REMEDY ITSM +
Catalog Administration
is really easy
Amazing User Experience
BMC Brand Color 2019 | Primary
BMC Brand Color 2019 | Secondary
BMC Light Grey R167 G169 B172 #a7a9ab
BMC Mid Grey R117 G119 B122 #75777a
BMC Grey R65 G64 B66 #414042
BMC Light Orange R249 G135 B0 #f98700
BMC Mid Orange R248 G110 B0 #f86e00
BMC Orange R254 G80 B0 #fe5000
BMC Light Blue R60 G182 B206 #3cb6ce
BMC Mid Blue R0 G147 B201 #0093c9
BMC Blue R57 G128 B178 #3980b2
BMC Light Teal R119 G221 B211 #77ddd3
BMC Mid Teal R61 G193 B186 #3dc1ba
BMC Teal R0 G167 B157 #00a79d
BMC Light Green R215 G223 B15 #d7df0f
BMC Mid Green R170 G204 B7 #aacc07
BMC Green R127 G188 B0 #7fbc00
• Customer/Employee Centric Strategy: 360º view
• Smart Recorder for quick ticket creation • CMDB focused on business services/impact • Advanced Cognitive Services
• Auto-classification
• Auto-assignment
• Knowledge Centered Support
• Smart Reporting, data-driven decisions making
Helix ITSM UI/UX Focus | ITIL | CMDB
© Copyright 2019 BMC Software, Inc.
DISCOVERY DIGITAL WORKPLACE REMEDY ITSM +
Auto-assign the incident
based on past assignments
Customer Centric
360º view
BMC Brand Color 2019 | Primary
BMC Brand Color 2019 | Secondary
BMC Light Grey R167 G169 B172 #a7a9ab
BMC Mid Grey R117 G119 B122 #75777a
BMC Grey R65 G64 B66 #414042
BMC Light Orange R249 G135 B0 #f98700
BMC Mid Orange R248 G110 B0 #f86e00
BMC Orange R254 G80 B0 #fe5000
BMC Light Blue R60 G182 B206 #3cb6ce
BMC Mid Blue R0 G147 B201 #0093c9
BMC Blue R57 G128 B178 #3980b2
BMC Light Teal R119 G221 B211 #77ddd3
BMC Mid Teal R61 G193 B186 #3dc1ba
BMC Teal R0 G167 B157 #00a79d
BMC Light Green R215 G223 B15 #d7df0f
BMC Mid Green R170 G204 B7 #aacc07
BMC Green R127 G188 B0 #7fbc00
• Agent-less discovery: plug & play • Flexible deployment options, scalable
architecture • Start Anywhere Application Mapping • Automated discovery for any multi-cloud
asset, including • OnPremise Datacenters Assets
• AWS, Azure, Google Cloud, OpenStack
• Containerr
• Includes End Point Discovery and Management (software deploy, patching, SAM) through BMC Client Management solution
Discovery Discover | Map Dependencies | Remediate
© Copyright 2019 BMC Software, Inc.
DISCOVERY DIGITAL WORKPLACE REMEDY ITSM +
Point, Click, and Get Info
Multi-Cloud Discovery with
Dependency Mapping
BMC Brand Color 2019 | Primary
BMC Brand Color 2019 | Secondary
BMC Light Grey R167 G169 B172 #a7a9ab
BMC Mid Grey R117 G119 B122 #75777a
BMC Grey R65 G64 B66 #414042
BMC Light Orange R249 G135 B0 #f98700
BMC Mid Orange R248 G110 B0 #f86e00
BMC Orange R254 G80 B0 #fe5000
BMC Light Blue R60 G182 B206 #3cb6ce
BMC Mid Blue R0 G147 B201 #0093c9
BMC Blue R57 G128 B178 #3980b2
BMC Light Teal R119 G221 B211 #77ddd3
BMC Mid Teal R61 G193 B186 #3dc1ba
BMC Teal R0 G167 B157 #00a79d
BMC Light Green R215 G223 B15 #d7df0f
BMC Mid Green R170 G204 B7 #aacc07
BMC Green R127 G188 B0 #7fbc00
• Modern case management solution that extends services for lines of business, including HR, facilities, and other groups
• Cloud-native, micro-services-based platform that helps companies create, extend, customize and integrate through REST APIs.
• Manage and broker incidents and changes directly between Remedy and leading third-party service providers
• AWS & Salesforce
• Jira Service Desk & Agile Tools
And much more! Business Workflows | Innovation Suite | Multi-Cloud Service Management |
© Copyright 2019 BMC Software, Inc.
DISCOVERY DIGITAL WORKPLACE REMEDY ITSM +
Ticket Brokering
Across Your Organization
Drag & Drop Customization
BMC Brand Color 2019 | Primary
BMC Brand Color 2019 | Secondary
BMC Light Grey R167 G169 B172 #a7a9ab
BMC Mid Grey R117 G119 B122 #75777a
BMC Grey R65 G64 B66 #414042
BMC Light Orange R249 G135 B0 #f98700
BMC Mid Orange R248 G110 B0 #f86e00
BMC Orange R254 G80 B0 #fe5000
BMC Light Blue R60 G182 B206 #3cb6ce
BMC Mid Blue R0 G147 B201 #0093c9
BMC Blue R57 G128 B178 #3980b2
BMC Light Teal R119 G221 B211 #77ddd3
BMC Mid Teal R61 G193 B186 #3dc1ba
BMC Teal R0 G167 B157 #00a79d
BMC Light Green R215 G223 B15 #d7df0f
BMC Mid Green R170 G204 B7 #aacc07
BMC Green R127 G188 B0 #7fbc00
Why BMC – Gartner ITSM MQ 2019
BMC Brand Color 2019 | Primary
BMC Brand Color 2019 | Secondary
BMC Light Grey R167 G169 B172 #a7a9ab
BMC Mid Grey R117 G119 B122 #75777a
BMC Grey R65 G64 B66 #414042
BMC Light Orange R249 G135 B0 #f98700
BMC Mid Orange R248 G110 B0 #f86e00
BMC Orange R254 G80 B0 #fe5000
BMC Light Blue R60 G182 B206 #3cb6ce
BMC Mid Blue R0 G147 B201 #0093c9
BMC Blue R57 G128 B178 #3980b2
BMC Light Teal R119 G221 B211 #77ddd3
BMC Mid Teal R61 G193 B186 #3dc1ba
BMC Teal R0 G167 B157 #00a79d
BMC Light Green R215 G223 B15 #d7df0f
BMC Mid Green R170 G204 B7 #aacc07
BMC Green R127 G188 B0 #7fbc00
© Copyright 2018 BMC Software, Inc.
Why BMC – Critical Capabilities Int I&O
BMC Brand Color 2019 | Primary
BMC Brand Color 2019 | Secondary
BMC Light Grey R167 G169 B172 #a7a9ab
BMC Mid Grey R117 G119 B122 #75777a
BMC Grey R65 G64 B66 #414042
BMC Light Orange R249 G135 B0 #f98700
BMC Mid Orange R248 G110 B0 #f86e00
BMC Orange R254 G80 B0 #fe5000
BMC Light Blue R60 G182 B206 #3cb6ce
BMC Mid Blue R0 G147 B201 #0093c9
BMC Blue R57 G128 B178 #3980b2
BMC Light Teal R119 G221 B211 #77ddd3
BMC Mid Teal R61 G193 B186 #3dc1ba
BMC Teal R0 G167 B157 #00a79d
BMC Light Green R215 G223 B15 #d7df0f
BMC Mid Green R170 G204 B7 #aacc07
BMC Green R127 G188 B0 #7fbc00
© Copyright 2018 BMC Software, Inc.
Why BMC – Critical Capabilities Adv I&O
BMC Brand Color 2019 | Primary
BMC Brand Color 2019 | Secondary
BMC Light Grey R167 G169 B172 #a7a9ab
BMC Mid Grey R117 G119 B122 #75777a
BMC Grey R65 G64 B66 #414042
BMC Light Orange R249 G135 B0 #f98700
BMC Mid Orange R248 G110 B0 #f86e00
BMC Orange R254 G80 B0 #fe5000
BMC Light Blue R60 G182 B206 #3cb6ce
BMC Mid Blue R0 G147 B201 #0093c9
BMC Blue R57 G128 B178 #3980b2
BMC Light Teal R119 G221 B211 #77ddd3
BMC Mid Teal R61 G193 B186 #3dc1ba
BMC Teal R0 G167 B157 #00a79d
BMC Light Green R215 G223 B15 #d7df0f
BMC Mid Green R170 G204 B7 #aacc07
BMC Green R127 G188 B0 #7fbc00
© Copyright 2018 BMC Software, Inc.
Why BMC – Critical Capabilities Basic DWP
BMC Brand Color 2019 | Primary
BMC Brand Color 2019 | Secondary
BMC Light Grey R167 G169 B172 #a7a9ab
BMC Mid Grey R117 G119 B122 #75777a
BMC Grey R65 G64 B66 #414042
BMC Light Orange R249 G135 B0 #f98700
BMC Mid Orange R248 G110 B0 #f86e00
BMC Orange R254 G80 B0 #fe5000
BMC Light Blue R60 G182 B206 #3cb6ce
BMC Mid Blue R0 G147 B201 #0093c9
BMC Blue R57 G128 B178 #3980b2
BMC Light Teal R119 G221 B211 #77ddd3
BMC Mid Teal R61 G193 B186 #3dc1ba
BMC Teal R0 G167 B157 #00a79d
BMC Light Green R215 G223 B15 #d7df0f
BMC Mid Green R170 G204 B7 #aacc07
BMC Green R127 G188 B0 #7fbc00
© Copyright 2018 BMC Software, Inc.
Why BMC – Critical Capabilities Adv DWP
BMC Brand Color 2019 | Primary
BMC Brand Color 2019 | Secondary
BMC Light Grey R167 G169 B172 #a7a9ab
BMC Mid Grey R117 G119 B122 #75777a
BMC Grey R65 G64 B66 #414042
BMC Light Orange R249 G135 B0 #f98700
BMC Mid Orange R248 G110 B0 #f86e00
BMC Orange R254 G80 B0 #fe5000
BMC Light Blue R60 G182 B206 #3cb6ce
BMC Mid Blue R0 G147 B201 #0093c9
BMC Blue R57 G128 B178 #3980b2
BMC Light Teal R119 G221 B211 #77ddd3
BMC Mid Teal R61 G193 B186 #3dc1ba
BMC Teal R0 G167 B157 #00a79d
BMC Light Green R215 G223 B15 #d7df0f
BMC Mid Green R170 G204 B7 #aacc07
BMC Green R127 G188 B0 #7fbc00
Thanks!
BMC Brand Color 2019 | Primary
BMC Brand Color 2019 | Secondary
BMC Light Grey R167 G169 B172 #a7a9ab
BMC Mid Grey R117 G119 B122 #75777a
BMC Grey R65 G64 B66 #414042
BMC Light Orange R249 G135 B0 #f98700
BMC Mid Orange R248 G110 B0 #f86e00
BMC Orange R254 G80 B0 #fe5000
BMC Light Blue R60 G182 B206 #3cb6ce
BMC Mid Blue R0 G147 B201 #0093c9
BMC Blue R57 G128 B178 #3980b2
BMC Light Teal R119 G221 B211 #77ddd3
BMC Mid Teal R61 G193 B186 #3dc1ba
BMC Teal R0 G167 B157 #00a79d
BMC Light Green R215 G223 B15 #d7df0f
BMC Mid Green R170 G204 B7 #aacc07
BMC Green R127 G188 B0 #7fbc00
About BMC
BMC, BMC Software, the BMC logo, and the BMC Software logo, and all other BMC Software product and service names are owned by BMC Software, Inc. and are registered or pending registration in the US Patent and Trademark Office or in the trademark offices of other countries. All other trademarks belong to their respective companies. © Copyright 2019 BMC Software, Inc.
BMC is a global leader in innovative software solutions that enable businesses to transform into digital for the ultimate competitive advantage. Our Digital Enterprise Management solutions are designed to fast track digital business from
mainframe to mobile to cloud and beyond
BMC solutions power 92 of the Forbes Global 100