AMERICAN CHAMBER OFCOMMERCE EXECUTIVES

BOARD OF DIRECTORS MEETING

FRIDAY, SEPTEMBER 13, 20133:00 PM – 4:30 PM

CONFERENCE CALL

ACCE Board of DirectorsSeptember 13, 2013

Conference CallAGENDA

Welcome – Chairman Nokes

Governance

Review and Approval of Minutes from the July 23 meeting

Committee and Task Force Assignments & Charges

2014-16 Strategic Planning Process

ACCE Business Model Refinements – Task Force Chair Cherry & Treasurer Tollefson

Staff and Committee Reports

Information – Vice Chair Chesshiro HERO and Researcho Chamber Revenue Models White Paper

Networks – Vice Chair Reagan, Metro Chair Roman, et alo ACCE’s 10 Horizontal and Vertical Subgroups Gear Up for 2013-14o Personal Networks – Mentoring Made Easy – Tamara Philbin

Professional Development – Vice Chair Hallo Convention -- 2013 Host van Der Horst & Crystal Mooreo ACCE Universityo ACCE’s Executive Leadership Program

Current Year Resource Development – Chair-Elect Baldrigeo Membership, Sponsorship, Partnershipso Foundation Grants & CGEF – CGEF Chair McNeeso FBI – ACCE Employee Benefits Programs – FBI Chair Dalbyo Review Financial Status thru 1st four months of FY 2013-14 – Treasurer Tollefson

OPEN DISCUSSIONChamber Communications -- Challenges and Innovations (or other topics of interest)

President’s ReportExecutive Summary

September, 2013

How about “parenthood” as the theme for this report? All of us have either been a parent or had one!

College FundOne of the biggest pieces of news since our last meeting was the receipt of a million bucks from Lumina Foundationfor ACCE’s work in the area of ‘placed based’ higher education attainment. This initiative, almost two years in themaking, will enable us to help chambers that are striving to increase the number of citizens with degrees and otherpost-secondary creds. Multi-year grant will approach $2.5M. Lumina already a$$ists in building the EducationAttainment Division at ACCE. Of course, this large commitment from Lumina, just like the one from the HewlettFoundation for K-12 work, must be shared with our partners at the LA Chamber Foundation, as well as with someaspirational members (more to come on these “awards”).

Growing UpWhat will chambers look like in the future? Who will belong, what will they do and how will they be funded? Thesequestions are circulating everywhere in the chamber world, even among my international playmates. ChairmanNokes, David May, Joe Roman and others are also digging into these questions. We hope ACCE’s next strategic planwill contain an extensive horizon scanning on future business and value models in chambers. David Brown ofOmaha will chair that task force. In the meantime, we’re publishing an ambitious white paper next month on thecurrent array of chamber business/funding methods. It covers trends on everything from affinity plans, to economicdevelopment campaigns, to dues.

Selecting a NameHopefully, you recall the conversation in July about a possible organizational name change to coincide with ourupcoming centennial celebration. After feedback from members during and after the convention, as well as advicefrom our outside consultants, we are leaning toward changing only one word in our moniker. Changing “American”to “Association of . . .” In addition to clarifying what we are, this change could help with international growth. Thisplan is tentative – more so after reading the responses from a dozen directors who were queried by our consultants(thanks to all who responded so thoroughly). Blake Wilson of Mississippi will chair the working group to guide ourcommunication team over the coming months. Goals? Settle the name, design a logo and roll out the new brand.

Birthday PartyNext year, we turn one. One century, that is. Plans are just taking shape for an 8-month celebration, culminating at theconvention in August. Of course, our focus will be forward as much as retro, as we begin our Second Century!Coincidentally, our hosts in Cincinnati celebrate 175th anniversary in 2014!

Hiring NanniesSome larger members are seeking customized compensation information, not just for your salary, but benchmarkingfor your team payroll. Some of these requests can be handled using our available data. When a member ‘ask’ is forpersonalized reporting that requires phone outreach to your siblings, we’ll seek a consulting fee. This raises a keyACCE revenue model issue; we plan to imbed more consulting services and fees into our overall value/pricing plan.Asking the full membership (via dues) to pay for personalized research is neither good business nor fair.

Up All NightWe recently did our share of walking the floor worrying about the health of ACCE’s primary relationship builder andrainmaker, Chris Mead. He’s fine now, but with all that he does for the association, members and the staff (not tomention Laura and the kids), we were worried when Chris had a health scare this summer. After serving as chemistryexperiment lab animal for a few weeks, he is doing fine.

New NurseryThe new headquarters space is proving to be all that we hoped it would be. We hoped for visiting members andwe’ve got them. Management sought a more collaborative floor plan and we’ve got it. We wanted a location closer tocivilization and we’re in one. The construction noise in the formerly vacant lot next door is not welcome, but it won’tlast forever. Executive Committee recently authorized management to take an extra 220 sq ft of adjacent, availablespace. As a reminder, the Board previously approved spending from reserves to cover the costs of moving andfurnishings for the new space.

Check-Up & InoculationsWe are in the midst of ACCE’s audit season. As many of you know, ACCE finance team has five general ledgers toreconcile and at least three audits to perform each year. The ACCE 2012-13 audit was postponed this year because ofthe office move, but the final report is still on schedule for November meeting.

The rest of our financial picture is a little unclear, forcing us to inoculate ourselves with spending cuts to avoid budgetailments at the end of the year. Current financial report is fine, but the uncertainty is caused by hard-to-estimaterevenue lines, including the “net” impact of new education grants, convention P&L, and collection problems in thefinal year of the ITT Campaign. Hopefully, the recent uptick in official corporate sponsor contracts (newest beingAmerican Express), will shorten the time we’re taking medicine.

Adult SupervisionIn August, we sent you an outline of the committee and task force assignments for 2013-14. Early signs indicate thatthis could be one of the most engaged boards we’ve had in years. That’s great! We need the help and guidance onlyyou – the owners of the enterprise – can provide.

Family PlanningOur strategic planning process is getting underway. Jay Byers of Des Moines is chairing the planning task force, butChip Cherry of Rocket City is focused on the revenue sustainability we’ll need to support any plan. The internalresearch we undertook in 2012-13 put us in a great position to both write and fund the plan, but we’re gathering moreinput from members via LinkedIn and from the board via one more questionnaire. The link to that electronic pollwill be provided during our call on Friday.

Teach the Children WellEven though alternative self-learning methods and JIT downloads of needed information dominate our professionaldevelopment routines, we know there is still an appetite for periodic deep dives to improve our leadership andeffectiveness. With that in mind, we’re taking the next step in launching the ACCE Leadership Program, incooperation with the folks who produce the Duke Leadership Program. ACCE University course content is alsogrowing steadily.

Crying on AirplanesWe’re not whining about it, but the travel schedule after convention remained ambitious, especially for Ian, Stacey andme. Many of these visits were long overdue, like my trip to Memphis for the Tennessee Execs group, which I had notaddressed as a group in 10 years.

Phases of LifeIn this job, I feel like the eyewitness to generational evolution. Hadley, Hornbeck, Burke, Ryll, Juneau, Harvel,Williams, Roper – names that dominated chamber networks for decades – have all announced or started theirretirements. Another half dozen longtime leaders in the business have announced plans to move on soon. Asyoungsters, all of these Boomers had stepped in to continue a legacy established by the Greatest Generation gang. Inour world as in other aspects of life, a new generation is emerging to lead the chamber movement – Sherry Menor-McNamara in Hawaii, Dottie Gallagher in Buffalo, Craig Matthews in Louisville, Theresa Mintle in Chicago, BobRohrlack in Tampa. Not sure if this is a circle of life or a ring of fire, but it won’t be broken.

Onward

ACCE Board of Directors MeetingJuly 23, 2013

Oklahoma City, OKMINUTES

Present: Betty Nokes, Tom Baldrige, Roy Williams, Jim Tollefson, Chris Messina (late), Matt Ballard (late),Kit Cramer, John Brewer, Wendy Northcross, Win Hallett (may have been late), Adam Legge, MichaelLandram, Bryan Derreberry, Rebecca Brubaker, Shannon Full, Kelly Hall, Francoise Bertrand, Tim Giuliani,Leonardo McClarty, Joe Reagan, Jay Chesshir, Oz Griebel, Chip Hallock, Jean McPheeters, Todd Shimkus,Aaron Nelson, Bob Rohrlack, Ralph Schulz, Blake Wilson, Rick Baker, Ken Brengle, Pat MulQueeny, JohnBrewer, Jay Byers, Richard Dayoub, Jim Oberwetter, Gary Plummer, George Swift, Bill Connors, DaveHauser, Steve Van Dorn, Mike Varney, David Brown, Chip Cherry, Jim Heeter, Cindy Larsen, RobertWonderling, Rob Simpson, Wendy Gramza, Chuck Meadows, Ellen van der Horst, Cathy Burwell, RayBurns, Barbara McNees, Dan Colantone, Linda Rabe, Michael Dalby, Eddie McBride, Rich Studley, RobertVan Deventer, Lacey Toledano, John Wade, Randy Gordon, Susanne Sartelle

Regrets: Laurie Moran, Joe Roman, Michel Leblanc, Dave Adkisson, Paul Matthews, Bob Morgan, TraceeTroutt, Ginny Fanning, Tim Sheehy, Carlos Phillips, Julie Pastrick, Kelly Brough, Rob Engstrom, JamesChavez, Anthony Iannelli, Joe Kelly, Lisa Krueger, Debra Lynn-Schmitz, Scott McCammon, Rob Parks,Kathy Snyder, Janet Steele

Staff Present: Mick Fleming, Ian Scott, Tamara Philbin, Stacey Breslin, Jacqui Cook, Chris Mead, RachelFeinstein

Chairman Roy Williams called the meeting to order. He introduced the first set of speakers from Google. SooYoung Kim gave a report on using Google to expand small business opportunities.

Governance & Administration

Rachel Feinstein, Mick Fleming’s assistant, reviewed the upcoming board meetings:

o November 5, 2013 – Alexandria, VA

Mick Fleming made mention of a welcome reception on November 4, 2013 prior to

the Board meeting in Alexandria, VA at ACCE’s office.

o April 23-24, 2014 – New Orleans, LA

o August 12, 2014 – Cincinnati, OH

Financial Report

Treasurer Tollefson provided the financial report on the first 5 months of the 2013-14 fiscal year. It

was reported that costs for projects and personnel below anticipated levels in most areas and revenue

is up compared to last year at this time. Thus, the organization is operating considerably better than

budgeted. He noted, however, that some moving expenses were not yet included in the figures and

that most convention revenue-expense would not be included until the September report. The

motion to accept the financials was seconded and approved.

Nominating Committee Report

Due to Tim Sheehy’s absence, Roy Williams announced the nominations for filling unexpired seats

and one-year at-large positions. The motion to accept the five members nominated to fill the

available seats was seconded and approved.

o Recognition of Outgoing Directors – Chairman Roy Williams recognized present outgoing

board members. Plaques were to be presented when photos were taken prior to the awards

ceremony.

Outgoing Directors: James Chavez, Bryan Derreberry, Randy Gordon, Win Hallett,

Tony Iannelli, Joseph Kelly, Lisa Krueger, Michel Leblanc, Debra Lynn-Schmitz,

Scott McCammon, Rob Parks, Susanne Sartelle, Kathleen Snyder, Tim Sheehy, Janet

Steele, Lacey Toledano, Robert Van Deventer, John Wade.

o Chairman’s Remarks – Chairman Roy Williams reflected on the past year and his time as

Chair of the Board. Special mention was made of education initiatives, volunteer

engagement, and the new ACCE office.

o Election of Officers & Passing the Gavel – Chairman Roy Williams motioned to approve

the new slate of officers, including the elevation of Chair-elect Betty Nokes to Chair of the

Board. Slate:

Dave Adkisson, Rick Baker, Thomas Baldrige, Francoise Bertrand, Ken Brengle,

John Brewer, Rebecca Brubaker, Ray Burns, Cathy Burwell, Jay Chesshir, Kit

Cramer, Mike Dalby, Richard Dayoub, Ginny Fanning, Tim Giulianni, Chip

Hallock, Cindy Larsen, Adam Legge, Paul Matthews, Eddie McBride, Leonardo

McClarty, Troy McLellan, Barbara McNees, Chris Messina, Bob Morgan, Pat

MulQueeny, Aaron Nelson, Wendy Northcross, Julie Pastrick, Linda Rabe, Joe

Reagan, Rob Simpson, Richard Studley, George Swift, Jim Tollefson, Tracee Troutt,

Ellen van der Horst, Marianne Virgili, Robert Wonderling.

o The motion was seconded and approved.

The Year Ahead

Chairman Betty Nokes spoke briefly about ACCE’s future plans and assumed the leadership of the

Board.

Guest: Jay Mincks from Insperity Inc.

o Mr. Mincks discussed the Shapiro study and other ways in which Insperity is assisting and

underwriting ACCE.

ACCE Rebranding (Name Change?) – President Mick Fleming and Vice President of

Communications and Networks Ian Scott discussed the possibility of changing ACCE’s name as part

of a broader rebranding for the next century. It was emphasized that a name change was not

mandatory, but worth discussing. The following names were suggested: Chamber Leadership

Association, Association of Chamber Executives, Association of Chamber of Commerce Executives,

and Association of Chamber of Commerce Excellence.

Action Item: Chairman Nokes also requested members to submit feedback on the pros and

cons of changing the name.

Role of CGEF & Outside Foundations in ACCE – President Mick Fleming discussed CGEF and the

relationship of the Foundation to ACCE. This description included the issue of receiving grants

from Lumina, Hewlett and Pew and the impact these funds have on ACCE activities.

President’s Report

Second Century Initiative – President Mick Fleming outlined future growth initiatives. He

highlighted the association’s need to be trusted council, use unique delivery channel, powerful and

multidimensional network, content developer/marketer, and builder of leadership capacity within all

members. He also introduced plans to implement more pay-to-play components within ACCE’s

future business model. And, Mr. Fleming talked about the need for a dues increase over the next

three years.

Staff & Committee Reports

Networks – Reports were given by each network, with most emphasis on convention activities of

divisions and councils.

Professional Development & Conventions – Ellen van der Horst discussed the upcoming ACCE

centennial convention in Cincinnati 2014. Mr. Fleming further advised the members about the

opportunities related to the 2015 convention in Motreal.

Open Discussion

Adjournment

NETWORK DEVELOPMENT

Networks StructureACCE divides networks into two categories: Divisions and Community Peer Groups (CPGs).Divisions are peer groups based on professional discipline and are open to any member withresponsibilities in that area. The uniting factor for Community Peer Groups is either communitysize and/or regional economic focus. Each of the five Community Peer Groups has participationcriteria. Membership is generally open only to the organization’s top executive.

Divisions UpdateFor all divisions, August and September are dominated by post-convention assessment and planningfor next 12 months. This is the period when new leaders transition in and new courses are charted.Most of the activity since the detailed report offered in briefing materials for the last meeting hasconsisted of calls between outgoing and incoming chairmen, staff liaisons and advisory boards.

Alliance for Regional Stewardship (ARS)ARS is preparing to roll out a new quarterly newsletter format anchored by in-depth regionalorganization profiles.

Division Chair: Paul Matthews, Executive Director, 495 MetroWest Corridor PartnershipStaff Liaison: Chaaron Pearson

Communications DivisionThe Comm Division is assessing market demand and feasibility for a standalone technology summitin Q1 2014.

Division Chair: Cynthia Reid, VP – Marketing and Communications, Greater Oklahoma CityChamberStaff Liaison: Brad Holt

Diversity and Inclusion DivisionProject leader Doug Minter from the Knoxville Area Chamber is soliciting input on first draft of awhite paper outlining the business case for chambers to focus on D&I.

Division Chair: Sonya Hughes, VP, Diversity & Community Initiatives Grand Rapids AreaChamberStaff Liaison: Ian Scott

Economic and Community Development DivisionAdvisory board and staff are collecting feedback on revised format for the site selection consultantsprogram and planning upcoming quarterly webinar.

Division Chair: Jay Chesshir, President and CEO, Little Rock Regional ChamberStaff Liaison: Ian Scott

Education Attainment DivisionRegional education self-assessment tool is currently undergoing refinement following the conclusionof beta testing. The advisory board is working with staff to plan execution of grant-funded projectswith Lumina Foundation and the Hewlett Foundation. Maintaining support for common corestandards in the upcoming legislative session will be a major discussion theme over the comingmonths.

EDWD Co-Chairs: Dan Colantone, Greater Akron Chamber and Ralph Schulz, NashvilleArea ChamberStaff Liaisons: Alysia Bell and Jessie Azrilian

Government Relations Division/Policy ClearinghousePlanning is underway for the 3rd annual Metro GR Round Table - Dec 8-10 in Houston. Monthlyissue-focused conference calls continue to draw strong participation. Strategies for transportationfunding and PAC startup/management are perennial issues.

Division Chair: Rob Bradham, VP - Public Strategies, Chattanooga Area ChamberStaff Liaison: Chaaron Pearson

Membership Development DivisionDivision leaders are reexamining awards and recognition programs and anticipate revising somecategories and thresholds for sales contest and lifetime achievement awards in 2014.

Division Chair: Carlos Phillips, VP- Membership, Kentucky ChamberStaff Liaison: Crystal Moore

Community Peer Group Report

Q&A among CEOs through ACCE peer groups continues unabated week-to-week, albeit viadifferent channels. Members of the Metro and Major Cities Councils typically direct questions tostaff for targeted outreach, the Emerging Cities Council thrives on email list serve. The newlyformed Hometown Chambers Council is testing out communications vehicles and prioritizingissues. Staff and council leaders have also been busy planning winter in-person roundtable meetings.The following dates/locations are confirmed:

Major Cities Council: Jan 19-21 in Sarasota, FL

Metro (Tier 1) Council: Jan 22-24 in Austin, TX

The Metro Council will also meet in Boston in April, dates are pending. The Major Cities Council isexploring a meeting to investigate the role of Millennials in the chamber, community and politics.Targeting dates in May in Burlington, VT. If you have thoughts about this topic, please see EddieMcBride, Tom Torti or Ian Scott.

Metro Cities Council

Chair: Joe Roman, CEO, Greater Cleveland Partnership | Staff Liaison: Ian Scott

Major Cities CouncilChair: Eddie McBride, President and CEO, Lubbock Chamber of Commerce | Staff Liaison: IanScott

Emerging Cities CouncilChair: Linda Rabe, CCE, President and CEO, Rapid City Chamber of Commerce | Staff Liaison:Tamara Philbin

Hometown Chambers CouncilCouncil Chair: Dennis Houston, IOM, President and CEO, Norfolk (NE) Area Chamber | StaffLiaison: John Carlson

State Executive Association Network (SEANs)

Staff Liaison: Chaaron Pearson

PROFESSIONAL DEVELOPMENT

Product & Program Updates

Mentoring Toolkit 1.0:

ACCE now has a self-guided mentoring program that connects you with industry peers andprovides a toolkit of guidelines and templates to assist you in the mentoring process.

Complete your profile online and be listed as a mentor in key chamber areas for others to contact.

Search for your own mentor by state or area of expertise, and use your network to develop and share insights onkey chamber issues or to prepare for your career advancement.

ACCE Executive Leadership Program:

This spring ACCE will offer members an exclusive executive leadership program. Designed anddelivered by the same team that conducts the leadership program at the Fuqua School of Business atDuke University, the Executive Leadership Program is a comprehensive, behavioral approach toleadership featuring a unique combination of classroom learning, individual coaching and peersupport.

This program is ideal for anyone with current or anticipated leadership responsibilities, including high-levelexecutives and managers, and those who are expected to lead and influence others in the course of their work.

Join an upcoming informational call to learn more about this exclusive program for ACCE’s members.

ACCE University

We are repurposing and adding to our chamber library of sustainable online learning, conventionbreak-out and master class sessions from Oklahoma City. Purchase a convention track for $99 orthe entire convention for $399, bringing you and your staff all your favorite sessions for years tocome.

Check out the ACCE store—we add content each week. If there is a session you are looking for, contactJohn Carlson at jcarlson@acce.org.

Webinars

New webinars are posted on the events page of acce.org.

Annual Convention

2013: Oklahoma City was very successful with new learning formats and trending topics, many ofwhich will be incorporated into our 2014 convention. We are currently finalizing expenses andrevenue. We launched a new post-convention product call Track Packs which gives those who didnot attend the convention a valuable educational experience focused on specific interest areas. TrackPacks include video (if available), presentation visuals, audio and support documents.

2014: The first meeting with the Cincinnati Regional Chamber will occur Oct. 14 and willcover ideas for entertainment, local vendors and content development.

2015: Negotiations with the hotels and convention center in Montreal are going well. Wehope to have contracts finalized soon.

New Initiatives

Small Staff SeriesWe will explore the development of content and networking opportunities for chambers with smalloperating staffs. A board task force will be asked to spearhead this project.

CGEF Fund Raiser: Possible convention foundation event launch 2014.

Minority Professional Development Cohort: Explore the development of a 3-year minoritycohort that results in a CCE and mentors in ACCE’s Mentor Program. Volunteers needed.

ACCE REVENUE PROGRAMS

OverviewThe opportunities for ACCE revenue are better than ever. Membership is solid and corporate andfoundation support are bubbling over. Many of these improvements have occurred very recently.

Foundation SupportLumina Foundation has provided a nearly $2.3 million grant to the Community Growth EducationalFoundation (the foundation associated with ACCE) for implementation of post-secondaryeducation promotion initiatives over a period of about four years. The initial payment in excess of$1 million has come through. Our work with the Hewlett Foundation continues to move forward.We are exploring opportunities with other foundations. In addition, Pew has asked us for aproposal to renew our work there for three years, not one.

Corporate SupportIt appears we will have a record-breaking year for corporate support for ACCE. In combinedconvention exhibitor/sponsor revenue plus official ACCE corporate sponsor/advertiser and relatedsupport, including corporate memberships in ACCE, we are looking at a likely figure this fiscal yearof about $750,000. Roughly a third of that is from the convention (not including official corporatesponsors).

The big item in company support is official corporate sponsorship – something we’ve had for a longtime but that has increased in importance this year. Most of these companies pay ACCE $30,000per year for the privilege of being connected with us all year long, including at the convention butalso with full-page ads in our quarterly magazine and with their logos on our Web site. In a rush ofsponsor activity that is perhaps unprecedented, we’ve had three firms to sign up in the past fourmonths: Global Classroom, Neustar, and American Express. We are also working more closelythan ever with Insperity and in more depth with Microsoft. And there are several other firms thatare contemplating and/or requesting to have this OCS status.

MembershipMembership for the first four months of the fiscal year is up 2 percent over budget to $421,000. Ina 20-month period from January 1, 2012, through August 31, 2013, ACCE’s membership grew from1,365 to 1,478, or 8.2 percent. Chamber members grew from 1,143 to 1,211, or 5.9 percent. Theother classes of membership include affiliate (other nonprofits) and associate (businesses). We arein the process of enabling members easily to make automatic monthly payments.

COMMUNICATIONS REPORT

Update from HERO

The HERO team prepared 20 Customized Operations Survey PowerPointPresentations for ACCE chamber members over the summer months. We are continuingto offer these customized reports through the year and will promote the service this fall as away for chambers to use the Operations Survey for board & staff retreats, planning sessions,and preparing for 2014. Email HERO@acce.org for questions or to order the CustomizedPresentation. For an overview of all our Survey and Statistics resources, visit our ResearchOverview page.

Updates to ACCE’s online resources continue: many new documents in the SamplesLibrary and new links on our Chamberpedia pages. We encourage all ACCE members andchamber staff to use these resources. A great way to get involved is to submit content,helpful websites and resources, and new policies or plans in place at your chamber.

ACCE 2013 Convention resources are already on the Convention Handouts page and theHERO team is linking these resources to appropriate Samples Library and new links on ourChamberpedia pages. We estimate these will all be linked to the HERO microsite before theend of September.

A new HERO column will be launched in the Fall 2013 issue of Chamber Executivemagazine. This column will highlight commonly asked questions the HERO team receivesand will provide an in-depth look at the research resources we use to answer members’questions.

Between June-September, the HERO Team will have given over 20 Webinar tours ofHERO & ACCE resources (averaging 5 webinar tours per month). We will continue topromote and offer the live webinars. We will also be working on a recorded tour that ACCEmembers can access 24/7. Email HERO@acce.org to schedule a webinar.

The HERO team developed a new QuickPoll on Accounting Practices and this is nowavailable to view from the Quick Polls Overview page. We will be developing a newQuickPoll this fall and have several topics to choose from.

AskACCE is a free service to ACCE members, and is staffed by our Co-Directors ofInformation & Research. It is common to receive over 100 questions per month. Weanswer each and every question or provide resources to help our members within 24-48hours.

We are continuing to offer HERO Custom Research and Services for a fee. For any research thattakes more than 30 minutes, there will be a modest fee to support our HERO team. Our 2nd paidcustom research project was completed for the St. Louis Regional Chamber on compensationbenchmarking in early September.

MENTOR PROGRAM

The number of mentors are growing, but the average years of experience among mentors doesn’treflects the wisdom and experience ACCE has in its leadership. Of the 141 currently signed up tobe a mentor, 40% have only been in the business for 5 or less years. We do have 18% of ourmentors with 20 or more years of chamber experience, but are missing some very wise andexperienced members who could make a difference in a chamber professional’s life.

The mentor pool is made up of 68 CEOs, 60 senior managers and less than 20 support staff self-selecting their expertise in the following categories.

# of Mentors Categories24 Career64 Communications11 Consensus4 Decision

18 Economic Development28 Events20 Finance16 HR3 International5 Information Technology

26 Government Affairs14 Market Research18 Non-dues Revenue46 Sales57 Strategy9 Suspend

24 Volunteer16 Workforce

We encourage our board to sign up as a mentor.

FRINGE BENEFITS, INC.

The previous year has introduced 3 exciting new products and one major enhancement.

On the insurance side we introduced the Key Man and Accidental death (with travel coverage) to allmembers. Also, the benefits team initiated a major overhaul to the insurance billing by convertingto online billing and payment via EFT. This enhancement represents a significant decrease in costsand increase in efficiency as well as for creating a better member experience.

The retirement plans enjoyed a year of strong market performance. In addition, the ACCE BenefitTrust announced a new 401k product designed to fit the needs of smaller staff organizations calledthe Mighty Mini 401k. This new program is available to member organizations with 5 or fewer onstaff at a fixed $1,000 per year. This price point is extremely competitive given that the members inthis product will still receive the high level of administration and employee education support.

ACCE Finance Report

July 31, 2013 Financial Statements

Balance Sheet

Cash in total looks strong.

Pledge Receivable – This line item is the total amount of revenue yet to be received from written pledges forthe ITT campaign through July 31st. Please note that we are in the final year of the ITT campaign.

Due from related entities - This is the amount owed to ACCE from FBI and CGEF for ordinaryoperational expenses and consulting. Please note that these amounts have been reduced since the Julystatements due to a quarterly payments made against the balance by FBI and CGEF.

Accounts Payable & Accrued Expenses – This line item represents amounts for Annual Conventioninvoices for food and beverage, audio visual, and the destination management company.

As of July 31, 2013, ACCE’s consolidated net asset balance is going strong at $3.1 million.

Consolidated Statement of Activity

Annual Convention has a preliminary net loss of $31k. As of the writing of this memo, most of the majorconvention expenditures have been received, however, we are still in the process of reconciling andrenegotiating some of the charges. The revenue for the convention came in strong but not as high aspredicted; instead, sponsor revenue has surged in as official corporate sponsorship (which is not reflected atall in convention revenue). As in past years, the event would have made money if annual sponsor revenueallocated to convention was reflected on the financials.

Membership Revenue – is going strong and is $7k (2%) higher than budget and we anticipate that we willkeep the momentum going!

National Sponsorship – Official corporate sponsor revenue normally looks terrible this time of yearbecause we book the revenue when it renews (typically in January). But this year, several major new officialcorporate sponsors have come on board recently, including American Express, Neustar, and GlobalClassroom. This category of sponsorship appears to have great promise for the rest of the year. Expect us tobeat budget on this baby.

Bottom line

Currently has a deficit bottom line but this is primarily attributed to expenses related to the ITT campaign.Please note that the revenue from the campaign was included in the previous fiscal year.