board meeting january 23, 2014. agenda january 23, 2014 call to order review mission statement and...

Board MeetingJanuary 23, 2014

AgendaJanuary 23, 2014

• Call to Order• Review Mission Statement and Vision Statement• Consent Agenda• Financial Report• Adopt December 13, 2013 Meeting Minutes• Review Governing Policy• Break• Executive Director’s Report• New Business• Public Forum• Executive Session• Closing Remarks• Adjourn

January 23, 2014Board Meeting

• Annual Review of Mission Statement• Annual Review of Vision

. . . Mr. Charles Nelson


The mission of Louisiana One Call is to The mission of Louisiana One Call is to support the protection of our members’ support the protection of our members’

facilities, the public, and the facilities, the public, and the environment by providing excellent environment by providing excellent

damage prevention services in a cost-damage prevention services in a cost-effective manner.effective manner.

Welcome, Remarks, Introductions . . . Mr. Charles Nelson

The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States.

This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.

Consent AgendaMembership Report

1987 - 2013

Corporate & Political Entity Members

990954911898861840800774744

52246843339436134631025120813188

580

639

706

10231020

1044 1024

0

200

400

600

800

1000

1200

19

87

19

88

19

89

19

90

19

91

19

92

19

93

19

94

19

95

19

96

19

97

19

98

19

99

20

00

20

01

20

02

20

03

20

04

20

05

20

06

20

07

20

08

20

09

20

10

20

11

20

12

20

13

Consent Agenda Top 10 Calls By Parish

December 20133

91

3

26

97

25

80

22

16

21

23

21

02

17

21

14

25

10

54

10

54

0

500

1000

1500

2000

2500

3000

3500

4000

EB

R

Orl

eans

Lafa

yett

e

St.

Tam

man

y

Jeff

erso

n

Cad

do

Cal

casi

eu

Ou

achi

ta

Livi

ngst

on

Bos

sier

Consent Agenda Nature of Work December 2013

6789

3664

3649

3569

3390

2722

1378

1149

1105

1015

761

758

693

462

404

258

234

208

204

180

91 87 77 56 54 52 43 41 27 24 20 437

04

0

1000

2000

3000

4000

5000

6000

7000

Wat

erTe

leph

one

Cab

leE

lect

ric

Sew

erG

asR

oad

Fenc

eD

itch

Land

scap

eFo

unda

tion

Dra

inS

ign

Soi

lC

ulve

rtP

ipel

ine

Str

eet

Fibe

rD

emol

ition

Sid

ewal

k TVLo

ggin

gP

ool

Bri

dge

Term

iteFo

rest

ryM

arin

eS

prin

kler

Gua

rdra

ilG

radi

ngC

urb

Gen

erat

orO

ther

Consent Agenda # Of Calls By Type Of Caller

December 201322,8

36

7,5

99

1,9

12

1,6

85

1,5

68

307

217

201

178

133

0

5,000

10,000

15,000

20,000

25,000

Consent Agenda Email%

2010/2011/2012/Dec 2013

70.5

3%

86.4

0%

87.7

0%

88.1

8%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

90.00%

2010

2011

2012

2013

Consent Agenda % I-TIC

2010/2011/2012/Dec 2013

62.7

6%

64.4

0%

62.8

0%

63.9

0%

61.50%

62.00%

62.50%

63.00%

63.50%

64.00%

64.50%20

10

2011

2012

2013

12/1/13 THRU 12/31/13

ACCOUNTING/PAYMENT 0

ADMINISTRATIONS 2

COMPLAINT 0

MEMBER SERVICES 0

OPERATIONS 4

SERVICE REQUEST 0

SPAM 0

OTHER 0

TEST 5

TOTAL 11

HELP DESK REPORTJanuary 23, 2014

Consent AgendaMotion to Adopt

• Membership Report• General Manager’s Report• Help Desk Report• Statistics

Financial Report

• Financial Overview . . . Mr. Charles Carney

Income and Expense for Month

YTD Income and Expense

Non Contractor Expenses

Cost Per Incoming Call

Total Cost Per Incoming Call

Louisiana One CallOut-In Ratio

Budget Category Yearly Comparisons

Category Comparisons Dec YTD

2011 2012 2013 Diff 2013 vs 2012

Income $ 3,202,435 $ 2,865,965 $ 2,931,323 $ 65,358

Contract Items $ 1,907,209 $ 1,634,510 $ 1,614,634 $ (19,876)

Building Expense $ 67,716 $ 87,389 $ 74,140 $ (13,248)

Board Expense $ 65,898 $ 57,201 $ 48,703 $ (8,499)

Office Administration $ 112,546 $ 110,100 $ 105,051 $ (5,049)

Compensation Items $ 437,746 $ 458,396 $ 488,041 $ 29,645

Marketing $ 482,714 $ 492,798 $ 363,572 $ (129,226)

Insurance $ 102,126 $ 118,683 $ 120,777 $ 2,094

Plant Replacement $ 11,012 $ 67,333 $ 21,571 $ (45,762)

System Development $ 26,756 $ 21,434 $ 23,803 $ 2,369

Total $ 3,213,723 $ 3,047,844 $ 2,860,293 $ (187,551)

Budget Category Per Call Comparisons

Cost per Incoming Call

Incoming Dec 2011 YTD 619,377



% change 2013 vs. 2012 0.9%

2011 2012 2013

Contract Items $ 3.08 $ 2.99 $ 2.93

Building Expense $ 0.11 $ 0.16 $ 0.13

Board Expense $ 0.11 $ 0.10 $ 0.09

Office Administration $ 0.18 $ 0.20 $ 0.19

Compensation Items $ 0.71 $ 0.84 $ 0.89

Marketing $ 0.78 $ 0.90 $ 0.66

Insurance $ 0.16 $ 0.22 $ 0.22

Plant Replacement $ 0.02 $ 0.12 $ 0.04

System Development $ 0.04 $ 0.04 $ 0.04

Budget Category Cost per Incoming Call

$-

$0.10

$0.20

$0.30

$0.40

$0.50

$0.60

$0.70

$0.80

$0.90

$1.00

Series1

Series2

Series3

Series1 $0.11 $0.11 $0.18 $0.71 $0.78 $0.16 $0.02 $0.04

Series2 $0.16 $0.10 $0.20 $0.84 $0.90 $0.22 $0.12 $0.04

Series3 $0.13 $0.09 $0.19 $0.89 $0.66 $0.22 $0.04 $0.04

Building Expense

Board Expense

Office Administr

ation

Compensation Items

Marketing InsurancePlant

Replacement

System Developm

ent

Yearly Comparisons

Financial Report December 2013

• Total Current Assets . . . Mr. Charles Carney

Louisiana One Call Total Current Assets

Annual History 2000 - 2012679,6

47

811,4

95

798,6

21

759,5

12

924,0

25

1,1

26,6

89

1,4

22,3

14

1,6

23,7

74

1,6

32,8

91

1,6

41,4

99

1,7

26,6

82

2,2

55,4

52

2,0

89,2

06

Dec00

Dec01

Dec02

Dec03

Dec04

Dec05

Dec06

Dec07

Dec08

Dec09

Dec10

Dec11

Dec12

NOTE: One Call Locates closed February 2011; March 2, 2011-$571,513.63 was moved to Louisiana One Call Expense Account ($228,605.45) and Capital Account ($342,908.18).


Dec 2012 - Dec 20132,

089,

206 2,12

9,84

3

2,12

0,17

8 2163

507

2,03

0,46

6

2,04

6,57

0

2,05

5,69

1 2,10

6,54

9 2,14

5,40

5

2,16

6,31

4

2,20

2,75

2

2,18

6,58

3

2,15

8,79

5

1,900,000

1,950,000

2,000,000

2,050,000

2,100,000

2,150,000

2,200,000

2,250,000

De

c

Ja

n

Fe

b

Ma

r

Ap

r

Ma

y

Ju

n

Ju

l

Au

g

Se

p

Oc

t

No

v

De

c

NOTE: April-$201,559.76 payment to 2g Marketing ($133,041difference from March Assets)


2000 – Dec 2013

$0

$500,000

$1,000,000

$1,500,000

$2,000,000

$2,500,000

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

Cash Investments Acct Receivable Pre Paid Expense Accrued Interest Total Current Assets

Accounts ReceivableDecember 2013

0

50,000

100,000

150,000

200,000

250,000

300,000

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Amt Rec'd Receivables

Amount Billed 235,006 216,154 252,420 265,721 268,516 245,431 265,613 255,905 241,360 255,361 192,998 192,807Amount Rec’d 235,006 216,154 252,420 265,721 268,516 245,422 265,412 255,515 240,410 252,264 155,448 90,834% Outstanding 0% 0% 0% 0% 0% .01% .08% .15% .39% 1.21% 19.46% 52,89%

Financial Report

• Estimated Call Volume . . . Mr. David Frey

Louisiana One CallEst vs Act-Incoming

2012/Dec 2013

0100002000030000400005000060000

JAN

FE

B

MA

R

AP

R

MA

Y

JUN

JUL

AU

G

SE

P

OC

T

NO

V

DE

C

JAN

FE

B

MA

R

AP

R

MA

Y

JUN

JUL

AU

G

SE

P

OC

T

NO

V

DE

C

Estimated Actual

MONTHLY +2% -1% -2% -9% -4% -11% -13% -16% -7% +2% -3% -17% +15% +7% +2% +5% +3% -5% +3% -4% -2% +1% -8% -4%YTD +1%

Louisiana One CallEst vs Act-Outgoing

2012/Dec 2013

0

50000

100000

150000

200000

250000

300000

350000

JAN

FE

B

MA

R

AP

R

MA

Y

JUN

JUL

AU

G

SE

P

OC

T

NO

V

DE

C

JAN

FE

B

MA

R

AP

R

MA

Y

JUN

JUL

AU

G

SE

P

OC

T

NO

V

DE

C

Estimated Actual

MONTHLY +2.3% -2% -6% -10% -18% -0- -11% -15% -4% +5% -1% -17% +17% +7% +2% +5% +3% -5% +2% -5% -4% 0% -8% -5%YTD +.06%


• Adopt December 13, 2013 Board Meeting Minutes


• Review Board Governing Policy 6100.00 “Functions of the Board of Directors”

Executive Director’s Report

• Billing Update2014 Membership Fees Invoiced

2014 Total Invoiced - $35,050

1008 Private Members– X $25 = $25,200

394 Municipal Members– X $25 = $9,850

2014 Sustaining Membership Fees Invoiced44 Sustaining Members (6 are Reciprocal Members)

– 38 X $125 = $4,750

Executive Director’s Report

• LA Damage Prevention Summit– March 17-19, 2014– Crowne Plaza, Baton Rouge

• Annual Meeting– March 27, 2014 (moved from 20th)– Annual Meeting Letter Mailed January 15

• Springs SOCS Meeting– April, Tennessee

• Dig Law Advisory Committee Update• 2014 Planning Session

– June, Baton Rouge


• New Business . . .Mr. Wayne Hendricks

– Discuss Providing Member Contact Information for Emergency Locate Requests


• New Business . . .Mr. David Frey

– Review Television and Radio Public Service Announcements


• Public Forum


• Executive Session– Discuss Legal Representation Contract


• Closing Remarks . . .Mr. Charles Nelson


• Adjourn

Adjourn

board meeting january 23, 2014. agenda january 23, 2014 call to order review mission statement and...

Documents

consent agenda email

expense month

expense ytd

income month

income ytd

consent agenda nature

cost indirect

cost total