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Body Repair Tech Note: Using the Tesla Service Website Body Repair Tech Notes provide information about Tesla-approved methods and practices for body repair. These instructions assume knowledge of motor vehicle and high voltage electrical component repairs, and should only be executed by trained professionals. Tesla assumes no liability for injury or property damage due to a failure to properly follow these instructions or for repairs attempted by unqualified individuals.

This Body Repair Tech Notes supersedes BR-15-92-005, dated 7-Jul-15. Each content change is marked by a vertical line in the left margin. Discard the previous version and replace it with this one.

Tesla Approved Body Shops have access to the Tesla Service website (https://service.teslamotors.com), which provides access to a wide range of Service documentation and tools: NOTE: The Service website is a secure site, so the “https://” prefix must be entered or the site will not load in the browser. NOTE: The Service website has been tested on Google Chrome, Internet Explorer, and Mozilla Firefox browsers; other browsers might not perform as expected. NOTE: The features and screenshots in this document were current at time of publication.

• Body Repair Documents o Body Repair Procedures (refer to the “Accessing Body Repair Procedures” section of this document) o Body Repair Program Information, including the Operating Standards and the Tools & Equipment

Catalog o Frame Bench Data Sheets and Tool Instructions o Training Information, including schedules, course registration forms, travel information for Tesla training

facilities, and billing process information • Service Documents (refer to the “Accessing and Searching for Service Documents” section of this document)

o Body Repair Tech Notes o Service Bulletins o Tech Notes

• Model S, Model X, and Roadster Service Documents o Service and mechanical repair procedures (refer to the “Searching for Procedures in a Service Manual”

section of this document) o Parts Manuals (refer to the “Searching the Parts Manual” section of this document) o Labor codes and times o Circuit diagrams

• Owner’s Manuals • Toolbox

o A link to the Toolbox website to download Toolbox software (refer to BR-15-92-001, “Installing and Connecting Toolbox” for more information)

o Ethernet access key o Download Ethunlock software o Download Grid Connect USB driver

• Account Management o Change password o Change email address

BR-15-92-005 R1 March 15, 2017

Tesla, Inc. Body Repair Tech Notes

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Logging In 1. Go to https://service.teslamotors.com and click LOG IN in the upper right corner (Figure 1).

Figure 1

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2. Enter the email address and password that was used to register the user on the Tesla Service website, and then click the red LOG IN button (Figure 2).

NOTE: Refer to BR-15-92-004, “Registering a New User on the Tesla Service Website” for more information. For password or email address issues, contact collision-techinfo@tesla.com.

Figure 2

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The “SERVICE DOCUMENTATION” page appears (Figure 3).

Figure 3 Choosing a Region The website defaults to the region of registration and shows only the documents applicable to that region, translated into the appropriate language. If translations are not available for that region, the document language defaults to English.

CAUTION: Technical and user documentation might differ depending on the region.

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To change the display language or to see documents for another region: 1. Click Choose Region in the upper right hand corner of the menu bar (Figure 4).

Figure 4

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2. Click on the region desired from the pop-up window (Figure 5).

NOTE: Clicking on the English language version of a country name (i.e., “China”) changes the documents displayed to those that apply to that region but displays the documents and the entire site in English. Clicking on the translated country name (i.e., “中国”) changes the documents displayed to those for that region and displays the documents and the entire site in the primary language for that country (if available).

Figure 5

3. Click OK on the pop-up warning (Figure 6) to continue and change to the new region, or click Cancel to keep the original region.

Figure 6

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Accessing Body Repair Procedures 1. From the SERVICE DOCUMENTATION (Home) page, click the Body Repair procedures link for the applicable model

(Figure 7).

NOTE: Body Repair procedures for Roadster are not currently being published. Email collision-techinfo@tesla.com for information on Roadster procedures.

Figure 7

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2. From either the MODEL S BODY REPAIR PROCEDURES page or the MODEL X BODY REPAIR PROCEDURES page (Figure 8), click the link for the desired procedure.

CAUTION: Some repairs have different procedures depending on vehicle configuration (dual motor vs. rear wheel

drive, 1st generation rear node vs. 2nd generation, etc.). Make sure to use the correct procedure. NOTE: Procedures are organized by the area of the vehicle (i.e., front, A-pillar & B-pillar area, etc.).

Figure 8 (MODEL X BODY REPAIR PROCEDURES page)

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Accessing and Searching for Service Documents Go to the “SERVICE DOCUMENTS FOR ALL MODELS” page (Figure 9) to access and search for the following types of Service documents:

• Body Repair Tech Notes: Information about Tesla-approved methods and practices for body repair • Service Bulletins: Information on service-related issues and conditions • Tech Notes: Announcements that help to communicate and track new information about Tesla Service concerns

Figure 9 The “SERVICE DOCUMENTS FOR ALL MODELS” page contains the following:

• Search and sort criteria: Use these drop-down lists and fields to search for and sort Service documents • Search action buttons: Use these buttons to apply the search criteria entered, or to reset all search fields and

drop-down lists • Document information:

o Date Posted o Document Number o Revision (“Original”, “Rev 1”, etc.) o Document Title o Description: Describes the contents of the document and gives information on changes made in

subsequent revisions (if applicable) o Vehicle System (sorted by model and system number) o Model (“Model S”, “Model X”, “Roadster”, “General”, etc.)

By default, existing Service documents are displayed in reverse chronological order (with the newest documents on top).

Search and sort criteria

Document information

Search action buttons

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Click the document number for a particular Service document to open that document in the browser window. Searching for Service Documents Service documents can be searched in several ways:

• By keywords: Type any word or combination of words into the “Search” search box (for example, “approved adhesive” or “Bolhoff SPR Tool”) and click Apply to view a list of all documents that contain those words in either the document title or the document description.

• By document type: Type the two-character document type code (BR for Body Repair Tech Notes, SB for Service Bulletins, or TN for Tech Notes) into the “Search” search box and click Apply to view a list of all documents of that document type.

• By document number: Type a complete document number into the “Search” search box (for example, “BR-15-92-008”) and click Apply to view that document.

• By model: Click the arrow on the right side of the “Model” drop-down list, and then select the desired model (“Model S”, “Roadster”, etc.) or select “General” to display service documents that are not model specific.

• By vehicle system: Click the arrow on the right side of the “Vehicle System” drop-down list, and then select the desired model-specific vehicle system (for example, “Model S – 00 – INSPECTION & SERVICE”).

Note: Searches can include one or multiple search criteria. For example, to search for all Model S Body Repair Tech Notes, select “Model S” from the “Model” drop-down list, type “BR” into the “Search” search box, and then click Apply.

Sorting Service Documents To sort the display of service documents:

• Select an entry from the “Sort By” drop-down list and then click Apply to sort by date posted, document number, or document title

• Select an arrow from the “Order” drop-down list and then click Apply to switch between an ascending sort (the “up” arrow, with the lowest/oldest first or in alphabetical order) and a descending sort (the “down” arrow, with the highest/newest/ first or in reverse alphabetical order)

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Searching for Procedures in a Service Manual Click the image for the desired vehicle, and then click Service Manual in the “SERVICE INFORMATION” section to open the Service Manual for that vehicle (Figure 10, Model X shown as an example).

Figure 10

Procedures can be found in 3 different ways: • Navigating the menu tree of systems and subsystems • Searching by title keyword • Searching by flat rate time (FRT) code

NOTE: Once a procedure has been accessed, click Printer Friendly Version (Figure 11) to access a version that can be printed. The hyperlink for a Print Friendly Version can be emailed or used as a reference, as the standard web view does not contain the full link to the procedure.

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Searching a Service Manual by Navigating the Menu Tree

NOTE: Searching for a procedure by navigating the menu tree takes a bit of time, but can be useful because it displays related procedures. This can make it easier to pick the correct procedure from a range of options.

1. Click Menu (Figure 11) to display the left menu tree, if it is not already enabled.

Figure 11

2. Click the “+” button for the appropriate system to expand to a list of related subsystems, and then click the “+” button for the appropriate subsystem to expand to a list of related procedures.

3. From the procedures that appear, click the link for the appropriate procedure.

4. If needed, click Printer Friendly Version on the right side to open the procedure in a new window in a format that can be printed or downloaded.

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Searching a Service Manual by Keyword

NOTE: Searching for a procedure by keyword can be useful, but can return the wrong procedures if the keyword isn’t chosen carefully.

1. Click Search (Figure 12).

Figure 12

2. Enter a keyword or keywords in the Search box, and then click Search (to the right of the Search box, Figure 13) or press “enter”. For example, type “subframe” in the Search box to find the procedure to remove and install the front subframe.

Figure 13

3. From the vehicle system or systems that appear, click the “+” button for the appropriate system (Figure 14). In this example, click the “+” button next to “30 – CHASSIS”.

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Figure 14

4. From the vehicle subsystem or subsystems that appear, click the “+” button for the appropriate subsystem (Figure 15). In this example, click the “+” button next to “3001 – Chassis & Subframes”.

Figure 15

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5. From the procedures that appear, click the appropriate procedure (Figure 16). In this example, click “Subframe Assembly – Front (Remove and Install)”.

Figure 16

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The procedure opens in the pane on the right side of the screen (Figure 17).

Figure 17

6. If needed, click Printer Friendly Version to open the procedure in a new window in a format that can be printed or downloaded.

Searching a Service Manual by Flat Rate Time

NOTE: Searching by flat rate time (FRT) is the fastest and most accurate way to find a procedure. Follow the same steps in the “Searching by Keyword” procedure but enter the FRT number (for example, “16010101”). During the search, only the correct system, subsystem, and procedure appear, rather than multiple entries.

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Searching the Parts Manual Click the image for the desired vehicle, and then click Parts Manual (or Parts Manuals for Model S) in the “SERVICE INFORMATION” section to open the Parts Manual for that vehicle (Figure 18, Model S shown as an example). NOTE: There are two parts manuals for Model S: one covering vehicles built through March 2016 and one covering vehicles built beginning in April 2016. Make sure to select the correct parts manual.

Figure 18

Parts entries can be found in 3 different ways: • By doing a keyword search • By doing a part number search • By navigating the content menu tree of systems and subsystems

NOTE: The quantity stated for a part in the “Qty” column is the number of times that the part is used within that specific section or subsection of the Parts Manual, not the quantity of parts included one order of that part number.

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Searching a Parts Manual by Keyword

NOTE: Searching for a parts entry by keyword can be useful, but can return many system headings if the keyword isn’t chosen carefully.

1. Click Search (Figure 19).

Figure 19

2. Enter a keyword or keywords in the Search box, and then click Search (to the right of the Search box, Figure 20) or press “enter”. For example, type “subframe” in the Search box to find the parts entries for the front subframe.

Figure 20

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3. From the vehicle system and subsystems headings that appear, click the link for the appropriate system or subsystem (Figure 21). In this example, click the “Front Subframe – Dual Motor” subsystem link or click the “CHASSIS AND SUBFRAMES” system link and then click the appropriate “Front Subframe subsystem link (either for dual motor or rear wheel drive vehicle) in the right pane.

NOTE: System headings appear in all caps; subsystem headings appear in initial caps.

Figure 21

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4. From the diagram and parts entries that appear, scroll until you find the appropriate parts entry (Figure 22).

NOTE: All examples of the search term appear highlighted.

Figure 22

Searching a Parts Manual by Part Number

NOTE: Searching by part number is the fastest and most accurate way to find a parts entry. Follow the same steps in the “Searching by Keyword” procedure but enter all or a portion (usually the 1st seven digits, which is the base part number) of the desired part number. All instances of the part number entered appear highlighted, including entries that refer to the selected part number (such as references in the “Comments” column). In most cases, use the parts entry where the highlighted part number appears in the “Part Number” column.

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Searching a Parts Manual by Navigating the Content Menu Tree

NOTE: Searching for a parts entry by navigating the menu tree takes a bit of time, but can be useful because it displays only parts entries for the particular system and subsystem(s) selected. This can make it easier to pick the correct parts entry.

1. Click Content (Figure 23) to call up the complete left content menu tree, if it is not already enabled.

Figure 23

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2. Click the system heading link for the appropriate system to expand to a list of related subsystems in both the left menu pane and the right menu pane (Figure 24). In this example, the links for “CHASSIS” and “CHASSIS AND SUBFRAMES” have been expanded.

Figure 24

3. From the subsystem heading links that appear, click the link for the appropriate subsystem.

4. From the diagram and parts entries that appear, scroll to find the appropriate parts entry.

For feedback on the accuracy of this document, email collision-techinfo@tesla.com.