Sequence of events for a Bomb Threat

Objective

To be prepared and able to search the hotel

for suspicious objects in the shortest possible time14 Minutes

Process

1. Bomb Threat exercise with plan 2. Bomb Threat exercise but

unannounced3. Bomb Threat exercise with dummy

object.

RECEIVE THREATNING CALL

SHOW BOMB THREAT ALERT CARD

CCTV ROOM TO BE CONTACTED WHILST

"Threat Caller“is on lineCODE 333

SERVICE CENTREBROADCAST

CODE 333 on pager/mobile

IF NEGATIVEALL CLEAR TO BE

BROADCAST VIA WALKIE TALKIE & PA SYSTEM via

CCTV

IF POSITIVE SERVICE CENTRE

BROADCASTCODE 3

VIA GROUP PAGE"CODE 3“

CODE 3FULL EVACUATION UPON INSTRUCTION OF GM/RM

FCC / CCTVTO PRESS "DRILL" BUTTON

CODE 333ACTIVATE ERT 1 & 2

* RM* DM* DE* SS

* NURSE* FIRE FIGHTING TEAM* MEDICAL TEAMS

PROCEED TO LOCATION* CMT ASSEMBLY AREA IS FCC

SEARCHING OF AREAS TO COMMENCETime keeper report to CCTV

Search teams immobilize after instruction from GM/RMRunners to give feedback to CCTV via their

DEPARTMENT HEADS

NO WALKIE TALKIE OR MOBILE COMMUNICATION ALLOWED

AWAIT FEEDBACK FROM GM/RM

Emergency Procedures – All Employees All Associates must know the

following: Where the assembly points

areas are. Know what the evacuation and

emergency signals sound like. Remember to close all office

doors and windows when evacuating your area due to a fire emergency.

Know what your specific duties are and others, for examples who are the ERT Leaders and ERT Members and Fire Team.

Know how to raise the alarm if you discover a fire:

Lift then pull handle of emergency box unit or make call on fire phone and /or call emergency extension by touching “0 “on the room phone or dialing 100.

Telephone security and / or switchboard or shout a warning.

Service Center / Secretary

Hold up “Bomb Threat Alert Card” upon receivingbomb threat callKEEP CALMReceiver of call to complete the Bomb Threat Checklist whilst caller is on lineUpon raising the card the other Service Centre Agent to broadcast code 333After completion of call / complete threat form and proceed to FCC immediately.DOS will be in FCC Service Centre Agent……………………….………………………………………………..Service Centre Agent receiving the call must report to FCC for further interview with DOSREMEMBER CALL MIGHT BE PRE RECORDED-LISTEN CAREFULLY

Security CCTV

Controller Await arrival of CMT – Manager – GM or RMHave copy of complete bomb threat form ready for their perusalDistribute clip boards and torches to Department Heads FCC controller to place security officer in FCC for event logging.A sample of each Department Heads specific checklist and master checklist to be distributed prior to “Bomb Threat” exerciseIf all clear has been given by GM/RM then transmit to BOH areas via paging system

Security Supervisor

Proceed to FCC upon receiving Code 333 Await instructions from GM/RM and proceed to pre-

assigned post or patrol Search areas as instructed with security team and give

feedback to DOS Complete “Bomb Threat” checklist and investigation form

for Dir of Security Search areas:1. Level B3- Level 9 – Car Park – Training Room2. GF Car Park –filter pump Room / Paint room3. Level 12 – 19 Residence4. Hotel Perimeter and Assembly point areas

Security Manager Proceed to FCC upon receiving Code 333Prepare set up CMC Centre with help of assistant or designateInterview employee who received call for further info in FCCEnsure mobiles and walkie talkies are switched off during search Info to be relayed via land line ONLY

[A] If suspicious object is found advise Senior Management to CONFIRM - that object found is suspicious – mark location of suspicious object with red paper close to it CLEAR - area [ 1 floor above 2 floors below] CORDON - area off [ emergency tape] and let officials from Abu Dhabi Bomb unit deal with matter

Always remember – prevent injury or death- suggest FULL EVACUATION if object is found / as per Loss Prevention Manual

[B] If suspicious object not found give all clear no FCC • Await further instruction from GM/RM • If police involvement is requested by GM/RM arrange for security supervisor to meet Police and bring them to FCC / or CMC

Department Heads

Proceed to FCC upon receiving Code 333GM/RM will brief you of situationWalkie Talkie and torches will be distributedReturn to your departmental command posts and brief your staffAssign Search Areas and await all clear from your departments search teamsCommunicate search results to FCC

All Employees

Follow instructions of supervisor to commence search in your specific area or department as predeterminedIf object is found give immediate call to FCC on ext 100 or send your runner to communicate this to your Department Head

ONLY EVACUATE IF MESSAGE IS GIVEN

TO DO SO

BOMB THREAT CHECKLISTCALL CHECKLIST

When received a telephone call and confirmed to be a bomb threat should remain calm; demonstrates interest; keep the person on phone if possible longer time; try to write the maximum details. If the caller demonstrates little interest in talking, request him to repeat what was said, because of problems in telephonic call.

REMEMBER THE CALL MAY BE PRE-RECORDED

1. QUESTIONS:When is the bomb going to explode?

Where is the bomb right now?

Is the bomb in (fictitious place)?

Did you see this bomb?

Why did you inform this?

What kind of bomb is it?

Why do you want to explode?

Did you place the bomb?

Why did you do this?

Is because of (fictitious event)?

What is your address?

What is your name?

Do you want to kill somebody?

Is (fictitious person) that you want kill?

2. EXACT WORDING OF BOMB THREAT:____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

3. CALLER’S VOICEMan WomanGay ChildOld man CalmExcited FastRasp Slow Angry NasalCrying LispAccent DeepClearing throat RaggedCracking voice LaughterScreaming DisguisedSlurred ScaredRagged LaughingFamiliar: _____________________________________Others: ______________________________________4. BACKGROUND SOUNDSStreet noises Engines or motorsFactory machinery Office machineryHouse noises Kitchen noisesVoices                       LaughsAnimal noises MusicStatic                    Long distancePublic telephone PA SystemWithout backgrounds noises Others: ______________________________________5. BOMB THREAT LANGUAGEWell-spoken IncoherentMessage readIrrationalSlang or foul Message tapedLanguage errors Technician terms Pronunciation: ________________________________Other: _______________________________________6. CALL’S INFORMATION:Place call received:Date call received:Time call received:Duration call received:Telephone number at which call is received:Identification call received:Your name:Your position:

Bomb Threat Card

CODE 333BOMB THREAT

ALERTCARD

ALERT ERT DOS / SS GM/RM DOC FLSM DOE ALL DEPARTMENT

HEADS / EXCOM

BOMB THREAT CHECKLISTSECURITY INVESTIGATION1. WITNESSES: Threat Receiver:Name: _______________________________Function: _____________________________ID: __________________________________ Responsible for the threatened place:Name: _______________________________Function: _____________________________ID: __________________________________2. COLLECTED DATA: FALSE threats characterizing factors:Threat with hoax featuresExist historic of false threatsRelated futile circumstances with the threatIt does not have related important circumstances with the

threatSmall lapse of time for the explosionNo suspicious object was indicatedNo suspicious object was locatedIt does not have witnesses of the planning of the attemptedIt does not have indication of the accurate location of the

bombIt does not have material trashes of explosives or

components of thebombIt does not have real attempted bombing against the

threatened placeNo person is potential target of death threatOther data: ________________________________________________________________________________ REAL threats characterizing factors:Threat with crime or terrorism features It has a suspicious object indicated by the threatening oneIt has a located suspicious objectIt has identified witness of the planning of the attemptedIt has an indication of the accurate location of the bombIt has material located explosive trashesIt has real attempted bombing against the threatened placeIt has related important circumstances with the threatExist people who are potential target of death threat

Other data:_________________________________________________________________________________ KEY-QUESTION: Why this specific place can be a bomb target?_____________________________________________________________

_______________________________3. ANALYSIS OF THE FEATURES:FALSE THREAT INDICATIONS REAL THREAT INDICATIONS 4. OPERATIONAL DECISION EVACUATIONNot to evacuate the placeTotal evacuation of the placePartial evacuation of the placeEvacuation areas and distances:_____________________________________________________________

_______________________________ SEARCHESSearches with aid of local peopleSearches with SECURITY officersSearches cancelled. Motive:Necessity of specialized teamLocated suspicious objectExplosionOther: _______________________________________ SUPPORTSBombs and Explosives UnitEOD UnitFire DepartmentAmbulance TeamOthers: _________________________________________________________________________________________5. ENDING OF THE OCCURRENCENothing located, liberated areaAction of specialized teamIncident register in the SECURITY ControlOthers: _________________________________________________________________________________________6. SECURITY OFFICER IN CHARGE Name: ________________________________________ID: ___________________________________________ Dept: ______________________________________