BOMGAR VS CONNECT WISE UPDATED: 1/24/2018

B O M G A R . CO M

The majority of products designed for on-demand remote support are deployed in a cloud model, but not all clouds are created equal. There are major differentiators that have made Bomgar the leader in enterprise remote support.

ConnectWise Control is deployed in a standard SaaS model that requires multiple companies to share use of a single ConnectWise server, increasing the risk of data compromise. In contrast, Bomgar Cloud offers each customer a dedicated environment to decrease vulnerability.

While ConnectWise does offer an on-premise software option, it requires the use of non-standard ports and software configuration, requiring a level of expertise and time investment for installation. Bomgar’s on-premise option is an appliance that requires minimal initial configuration, with extensive customization and integration capabilities.

* Formerly ScreenConnect

THE BOMGAR ADVANTAGE

SIMPLIFY SECURITY & COMPLIANCEBomgar enables IT organizations to keep tight control over who has access to company end systems. Deployment options range from an on premise physical appliance to a dedicated cloud appliance hosted in a secure Bomgar datacenter. And unlike ConnectWise Control, Bomgar enables:

• SMART CARD AUTHENTICATION: Integrates with smart cards (CAC, etc) for highly secure environments

• CENTRALIZED AUDIT: Session recording is controlled by the admin rather than each technician

• CREDENTIAL INJECTION: Initiate sessions with one click without revealing passwords via Bomgar Vault

PROVIDE SUPPORT ACROSS MULTIPLE PLATFORMS & SCENARIOSBomgar allows reps to provide support to and from nearly all of the leading operating systems, including Windows, Mac and Linux systems, plus iPads, iPhones, and Android devices.

In contrast, ConnectWise Control has a number of limitations when connecting across different platforms: end users using iOS or BlackBerry devices cannot be supported, and technicians using iOS can only support Windows, Mac, and Linux systems. In addition, ConnectWise uses non-standard ports when connecting across firewalls.

Bomgar VS. ConnectWise Control*

EFFECTIVELY MANAGE SUPPORT TRAFFICUnlike ConnectWise, Bomgar enables help desks to implement automatic routing rules that ensure end users are directed to the most qualified representatives from the start. And when lower-tier reps need assistance, they can broadcast help requests and collaborate with specialized support reps, increasing first call resolution. Bomgar also integrates into your existing incident-handling process, offering pre-built integrations with nearly a dozen service desk, CRM, and systems management solutions. ConnectWise Control does not integrate with any third party ITSM or CRM tools.

HOW BOMGAR COMPARES TO CONNECT WISE

BOMGARAppliance or Cloud

ConnectWiseSoftware or Cloud

SECURITYEncryption

FIPS 140-2 Level 2 Validation In Process 1

Session Recording 2

Application Sharing

Privacy Screen

Two Factor Authentication Limited 3

Granular Permissions Limited 4

Credential Vault Via Bomgar Vault

INTEGRATIONPre-Built Service/Systems Mgmt/CRM ConnectWise Products only

Custom Integration Capability Customization only

Implementation & Training Services

SUPPORT PROVIDED TO/FROM MOBILE DEVICESiOS

Android

Windows 10 Mobile

Blackberry Customer Client only

MULTI-PLATFORM SUPPORTWindows

Mac

Linux

Chromebook

Network Devices

POS Systems

Bomgar’s secure remote support solution enables supporttechnicians to access and fix nearly any system or device.

MANAGE & MONITOR YOUR REPSBomgar enables administrators to assign permissions and roles based on fully customizable user groups. Groups can be created for multiple tiers, including vendors, and administrators can monitor reps in real time to ensure best practices are followed. ConnectWise only enables two groups – admins and technicians – and no real-time monitoring is possible.

Vendor access management with Bomgar’s Embassy functionality

BOMGARAppliance or Cloud

ConnectWiseSoftware or Cloud

COLLABORATIONTeam Chat

Session Sharing & Transfer

Vendor Access

Temporary Access Escalation

Reverse Screen Sharing View-Only

Screen Annotation

Mobile Camera Access

Audio/VoIP

WEB-ENABLEDFirewall-Friendly 5

SMS Session Start

Browser-Independent Rep Console

Click-to-Chat

One-Click Customer Client

Unattended Access Limited 6

Wake-on-LAN

vPro

MANAGEABILITYSilent Monitoring

Identity Management

Session Reporting Limited 7

Queuing & Routing

Canned Scripts

Embedded App Support

MSI Installer

IN-SESSION TOOLBOXFile Transfer

Multi-Monitor Support

System & Registry Actions

Command Shell

1. Due to a recent change in NIST federal requirements, the Bomgar solution is currently in the process of re-validation

2. ConnectWise Control’s session recording feature can be turned on an off by each individual technician, damaging audit trail reliability

3. ConnectWise does not offer the ability to authenticate technicians via smart card (CAC)

4. ConnectWise Control enables granular assignment of permissions to reps, but only offers about a third the number of permissions Bomgar does

5. ConnectWise is not configured to use ports 80 and 443 by default

6. ConnectWise enables unattended access, but it requires the configuration of a client installer; No clientless control over LAN, RDP sessions, or vPro capabilities are offered

7. ConnectWise Control only logs system info and session duration; No logging of chat transcripts or session actions is available

B O M G A R . C O M

©2013 Bomgar, Inc. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property of their respective owners.

C O N T A C T B O M G A R info@bomgar.com I 866.205.3650 (U.S) I +44(0) 1494 557 350 (U.K./EMEA)

JOIN OTHER ORGANIZATIONS WHO PROVIDE REMOTE SUPPORT WITH BOMGAR

WHAT ARE YOU WAITING FOR?

Contact us at 877-826-6427 or switchmenow@bomgar.com to begin a comprehensive in-house evaluation of Bomgar and learn first-hand why so many of your peers have already made the switch.

Found from website recreated PMS