booking instructions - hotel.de · booking confirmation ... booking confirmation is ... because of...
TRANSCRIPT
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Login
My profile
Hotel search
Booking overview
Cancellation
Rebooking
Booking representative
Contact
P. 3-5
P. 6-8
P. 9-20
P. 21
P. 22
P. 23
P. 24-28
P. 29
Overview
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In order to benefit from your company's individual
settings you must use the correct URL:
www.basf-hotels.com
You will be able to access your corporate
homepage. Click on “Log in“ to start.
Log in
Internet/URL
Homepage
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To register, please enter your e-mail address and
password. If no customer profile exists, please register
using the link "Registration".
Complete the necessary one-off registration.
At the first registration the obligatory fields are marked
with an asterisk. Your credit card details can be stored
here.
It is also possible to create your profile after the hotel
search and completion of the booking. By clicking on
the appropriate field you can save all your details for
future bookings.
Log in
Login
Registration
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Confirm your registration
Your registration
Please click on the activation link in the e-mail that
you will automatically receive, in order to activate
your account.
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If you need to change your profile, for example if
you switch to a different department, please click
the "My profile" link and go to "Manage profile".
You can change the usual address information,
e-mail address, password, etc., as well as your
membership of bonus programmes.
Profile
My profile
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You may store several credit cards in your profile,
which also includes a pre-select function. The credit
cards can be selected during the booking process.
After entering the card number only the last 4
numbers will be shown. The rest is encoded to
protect your data.
Credit Cards
My profile
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Has your e-mail address changed?
Please only make updates in your current profile -
do not create a new profile
Using the field “My profile“ e-mail address you
can enter your new e-mail address.
You will receive a message prompting you to
activate the new address.
Changing the e-mail addresses
My profile
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Your Travel Management team has set up your
preferred destinations (e.g. your company
locations), these are displayed on your homepage.
Using the “Locations" search function, a pre-set
vicinity search for hotels near your destination will
be generated. This is to ensure an optimal hotel
selection.
Tip: For a search without a date, all hotels in a
specific destination will be shown.
For a search with a specific date, only hotels that
have rooms available on that date will be shown.
Preferred destinations
Hotel search
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Search for a hotel in your destination or,
alternatively, enter the name of the destination
and hotel.
Additional entry possibilities are available (e.g.
train stations, fairs, 3-letter-codes).
Direct hotel search
Hotel search
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If necessary, select a specific destination in order
to limit the results list.
For each entry a range of additional destinations
is available.
Selecting your destination
Hotel search
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After entering an address or destination in the
search field you can establish an accurate
vicinity search.
Vicinity search
Hotel search
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Filter your hotel results according to your needs using
the “Advanced search" and "Further options"
• Entry of min./max. price per room/night
• Select min./max. category
• Ratings
• Selection of the vicinity search
• Hotel facilities, etc.
Advanced search
Hotel search
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Select the desired hotels and use the
comparison function in order to find the
ideal hotel.
Benefit from the wide and varied
comparative criteria.
Compare hotels
Hotel search
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In any case, the special HOTEL INFO
corporate discounts, with savings of up
to 30%, are always available to you.
These are also marked with an icon.
Hotel result list
Hotel search
All hotels bearing the BASF logo must
be booked with priority as per the
BASF travel policy.
In high risk countries it is mandatory to
only book the recommended hotels,
signed with the „security approved“
logo.
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The interactive map helps you to make the right
hotel choice. If you click on “list” you can switch the
sight easily.
Your destination (company location, exact address,
etc.) is marked by a grey flag on the map.
= contracted hotel (if available)
= hotel
= destination
Interactive map
Hotel search
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Selecting rates
Rate overview and selection
All hotels bearing the BASF logo
must be booked with priority as per
the BASF travel policy.
This icon identifies the HOTEL
INFO corporate discounts. You
can save up to 30%.
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In the hotel description you may also find special
benefits for HOTEL INFO guests.
Here you will find all the details about the hotel, such as
detailed ratings, pictures and a full description. The
hotel is solely responsible for its own description.
If you wish to book this hotel for other colleagues as
well, select the number of travellers and rooms.
The best rate will automatically be shown above.
Selecting rates
Rate overview and selection
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Pay particular attention to the booking, payment
and cancellation conditions for the selected
rate. These are determined by the hotel.
It should normally be possible to cancel a
business trip.
Overview of the selected rate
Selecting rates
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The booking confirmation is sent to your e-mail
address and any other e-mail addresses that you
have stored.
Employees who work outside the office can receive a
booking confirmation by mobile phone (SMS).
Similarly, they are able to transmit requests to the
hotel. These requests are sent to the hotel, but they
are not binding. Please take note of any possible
extra costs!
Tip: If you are only booking for other people, please do not
overwrite your own information with that of the people who are
travelling. This would cause incorrect information to be sent to the
hotel. The HOTEL INFO Travel Arranger function should be used
for such bookings. More information about the Travel Arranger
function can be found here: http://www.hotel.de/information/BASF/BASF_Travel_Arranger_Guide_EN.pdf
Booking confirmation/requests to the hotel
Relevant information for the hotel
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When you complete the reservation process, the
booking confirmation is displayed on the screen and
sent to you in an e-mail at the same time. This
message contains the booking number and the
cancellation code.
The booking confirmation that you receive by e-mail
contains a direct link to your company application so
you have quick access to your bookings.
Booking confirmation
Complete booking
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All the bookings you have made are listed in your
booking overview. Here you are able to book,
rebook or cancel hotel rooms.
By clicking on the booking number you can view all
details of the booking.
Booking overview
My bookings
Using the booking number you can search directly
for your bookings or, alternatively, you can use the
practical drop-down function.
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It is easy to cancel a booking through the bookings
overview.
If the cancellation button does not appear it can be
because of one of the following reasons:
• the time limit for cancellations has already passed
• the rate booked cannot be cancelled
Our Service Centre is always ready to help!
E-mail: [email protected] or call free on:
00800 112 112 00.
If it is a non- cancellable rate, please contact the
hotel directly.
Cancellation
Cancelling a booking
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You can easily rebook by using the booking overview.
If the “change booking” button does not appear it could
be for one of the following reasons:
• the time limit for changing bookings has already
passed
• the hotel is fully booked
• the function that allows bookings to be changed
may not be technically possible in the hotel, or the
hotel will not accept changes to the system
Our Service Centre is always ready to help!
E-mail: [email protected] or call free on:
00800 112 112 00.
Please note: Verify the prices and conditions as
these may be altered due to a change in the
booking.
Rebooking
Rebooking
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HOTEL INFO recommends that you appoint a
booking representative in case of absence.
Booking representatives
• can be nominated by the travellers themselves.
There is no limit to the number of booking
representatives
• You may also receive an e-mail request from a
colleague who wishes to represent you
Booking representative
Booking representative
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Enter the e-mail address of your colleague here to
appoint them as a representative. You may also add
comments.
In the next step you can determine whether your
booking representative is authorised to use your
credit card for hotel bookings. Delete the
representative as required.
The booking representative is able to decide during the
booking whether they are booking for you or
themselves.
Booking representatives
Appointing a booking representative
Making bookings as a booking representative
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Send a request to the traveller for whom
you wish to make hotel bookings.
Your traveller will receive an e-mail which informs
him/her that you would like to be authorised as a
booking representative.
This has to be confirmed by simply clicking on the link
and logging on to the application. When this process
is completed you will receive a confirmation e-mail.
Booking representatives
Becoming booking representative
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Your bookings overview allows you to select
bookings made for others using the drop-down
menu. These bookings can be selected and
changed if necessary.
An example of a representative group:
Both booking representatives have access to the
bookings of the traveller, including those made by
the traveller themselves.
Traveller's booking representative
Representative
function
Booking representatives
Booking representative bookings overview
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Contact
HOTEL DE (Member of HRS GROUP)
Phone 0800 - 511 2111 (Deutschland)00800 - 112 112 00 (International)
Reservations, Rebookings, Cancellations:
E-Mail: [email protected]
Telefon: +49 221 2077 - 6033
Meetings and Groups:
E-Mail: [email protected],
Telefon: +49 221-2077 5434
Technical issues, claims, requests regarding
your booking portal and userprofiles:
E-Mail: [email protected]
Telefon: +49 221 2077 – 5542
Bookings, Rebookings, Cancellations:
Meetings and Groups: E-Mail:
Technical issues, claims, requests regarding your booking portal and user profiles:
KONTAKT -
E-Mail: [email protected]
Telefon: +49 221 2077 – 6033Please click here for further, partly toll free numbers: https://www.basf-hotels.com/Contact?lng=EN
E-Mail: [email protected]
Telefon: +49 221-2077 5434
E-Mail: [email protected]
Telefon: +49 221 2077 - 5542
HOTEL DE (Member of HRS GROUP)