rdash booklet rdash ... associate doctor while you are an ... carer or advocate. a pharmacist is...

Welcome to The Glade

Information booklet

RDaSH

Older People’s Mental Health Service

Contents

Introduction to The Glade 4

Mutli-disciplinary team 4

Ward facilities 5

Treatment and care 6

Multi-disciplinary review 6

Medication 6

Discharge planning 7

Training staff 7

Practical issues 8

Meals 8

Clothing 8

Monies and valuables 9

Photographs 9

Hairdressing 9

Car parking 10

Visiting times 10

Telephone and mobile phones 11

Safety 12

Environment 12

Same sex accommodation 13

Chaplaincy 13

Comment, compliments and complaints 14

Languages Back Page

2 | Welcome to The Glade

Contact details

The Woodlands reception number

01709 447001

The Glade Telephone number

01709 447003

Where possible we ask that you

telephone the ward after 11am,

to allow staff time to help patients

with washing / dressing and

breakfast.

www.rdash.nhs.uk | 3

Introduction to the Glade

The Glade is a 15 bed assessment

and treatment ward for people

with memory difficulties or

dementia.

We provide a person centred

approach to the assessment and

delivery of care and treatment.

We do this by understanding and

supporting an individual’s qualities,

as identified by their life history,

experiences, likes and dislikes, and

their needs and abilities.

Our aim is to work in partnership

with patients and carers to

promote the mental, physical and

spiritual wellbeing of people who

access the help and support of

the Older People’s Mental Health

Services at The Woodlands.

All staff will care for and respect

the beliefs and values of all users

of the service and their carers by

• Engaging and listening to all our

service users

• Respecting people’s privacy and

dignity

• Providing opportunities that

enables individuals to achieve

their potential.

Patients, their families or carers are

central to this approach and will be

involved in all decision about care

and treatment.

Multi-disciplinary team

You will be under the care of a

consultant psychiatrist and an

associate doctor while you are an

in-patient on The Glade.

You will also be allocated a named

nurse and a nursing team who will

co-ordinate an individual plan of

care with you.

Your consultant is:

..........................................................................................................

Your associate doctor is:

..........................................................................................................

Your named nurse is:

..........................................................................................................


Other professionals will also be

involved in assessing and planning

your care during your stay. These

may include occupational therapist,

physiotherapist, dietician, speech

and language therapist and

pharmacist.

All members of staff wear a name

badge and some members of the

team wear uniform.

General ward facilities

• All rooms are en-suite and

have a private sink,

toilet and shower.

There is a separate

bathroom on

the ward if you

prefer to use a

bath

• There is a kitchen

on the ward

which can be

accessed by staff

on your behalf, 24

hours a day. You can

store food and drinks of

your choice if you prefer.

(Food can not be heated by

staff)

• There is a telephone in the

central area for making calls.

However telephone calls can be

received on all wards

• There is a TV / sitting room,

a dining room, and separate

female and male only quiet

lounges


• There are therapeutic activities

which you will be encouraged

and supported to take part

in e.g. baking, reminiscence,

games and discussions.

Treatment and Care

While you are on the ward a

multi-disciplinary assessment of

your physical, mental health and

spiritual needs will be completed.

You will be allocated a named

nurse, who will develop a person

centred care plan. You will be

asked if you or your carers would

like to have a copy of this.

Multi-disciplinary team review meeting

Within the first few weeks of your

admission the multi-disciplinary

team will meet to review the

outcome of your assessments and

subsequently plan your care and

treatment. You will be included

in this and you are welcome to

invite a relative, a carer, friend

or advocate to attend with you.

This meeting takes place each

week and monitors your progress.

Please let members of the nursing

team know if you would like your

relative, friend, carer or advocate

to attend the meeting with you

and they will arrange this.

Medication

When you are admitted to

hospital you will be asked about

any medication you are currently

taking. If you are prescribed any

medication during your stay you

will be given the choice to discuss

the different treatment options.

You will also be given written

information on any prescribed

medication and the opportunity to

discuss with a relevant member of

the multi-disciplinary team, your

carer or advocate.

A pharmacist is available to discuss

medication with if you prefer.


Discharge planning

Our aim is to support you in your

recovery so that you feel well

enough to return home or to

supportive accommodation. At

all times your needs and views

are central to the process of

planning your discharge. A date

for discharge will be discussed

with you and your carers when

you attend the multi-disciplinary

meeting.

We will discuss with you any help

and support you require following

discharge, to meet your health and

social care needs. You may need

a referral to a social worker to

assess and provide support in the

community. If this is required this

will be discussed with you and your

carers.

There is a national system for

delivery of care in mental health

services called the Care Programme

Approach (CPA). If this applies to

you, you will have a CPA care co-

ordinator who will be responsible

for overseeing your care. If you

would like to know more about

CPA, we can give you a leaflet.

Training staff

An important part of our work is

training the doctors, nurses and

other professionals for the future.

Students in training regularly

spend time working on the ward.

All students are supervised by

fully qualified staff members. On

occasions, we may ask if you are

happy for a student to provide

your treatment. You have the

right to say no, and this will be

respected. It will not affect the care

you receive.

Research and a range of

improvement projects will help to

develop the care and treatment

that patients will receive in the

future. We are always looking for

ways to involve patients in this –

please let us know if you would

like to take part.

Sometimes the ward is involved in

research projects, and it is possible

that we may ask you to help.


This will only happen with your

permission and you have the right

to refuse. If you refuse it will not

affect the care you receive.

Practical issues

Meal, snacks and refreshments

Meals are served in the dining area

on the ward.

Meals are served at approximately:

• Breakfast 8am

• Lunch 12pm

• Evening meal 5pm

• Supper 9.30pm onwards.

Snacks and drinks are offered

throughout the day.

The Glade operate protected meal

times on the ward, which means

that at these times no clinical

activity takes place, other than in

an emergency. This means that

all staff are available to assist

with meal provision. We do not

encourage visiting at meal times,

but there may be times that staff

asks a relative or carer to attend at

meal times to assist with feeding

their relative/friend.

We aim to provide varied and

nutritious meals that take into

account dietary and cultural needs.

We will offer:

• A choice of dishes to suit

individual dietary needs

• A choice of portion size.

Please ask staff if you have any

special requirements, such as halal

or vegetarian, or if you have a

strong dislike or allergy to foods.

There may be occasions when a

referral to a dietician is requested

as part of your plan of care.

Nursing Staff will discuss this with

you or your carer.

Clothing

While in hospital you will need

day and night clothing, as well as

indoor and outdoor shoes. Staff

will encourage and help you to get

dressed each day in day clothing.


You will need to bring your own

supplies of toiletries, makeup,

perfume / aftershave.

Where possible we will ask you to

send your personal clothing home

to be washed. Please speak to the

nurse on The Glade if this cannot

happen, as we may be able to

help.

Money and valuables

The finance department is situated

at the entrance to The Woodlands.

Any money or valuables you bring

onto The Glade will be kept for

safekeeping in this department

and a receipt will be given to you.

A small amount of money can be

kept in the ward safe, to allow

newspapers, sweets etc to be

purchased.

We will try to take care of your

clothing and personal belongings,

but we can not take responsibility

for missing clothing or valuables on

the ward. We strongly recommend

that all items of value should be

send home for safe keeping or

placed in the finance department.

Photographs

In order to deliver person centred

care, you may be asked to bring

in photographs of you and your

family. These can be photocopied,

or if they are recent digital

photographs they may be printed

from a computer. Staff will then

laminate them to use in discussion

with you. We will try to take care

of your photographs, but they

may be lost or damaged on the

wards, so please do not bring

photographs that are valuable to

you.

Hairdressing

The Woodlands has a hairdressing

room that can be used by staff and

visitors to wash and dry hair. We

also have a hairdresser who visits

each week who can cut, perm

and colour hair. If you would like

to use the hairdresser, please let a

member of staff know. There will

be a charge for using this service.



Car parking

There is limited disabled parking

only in front of The Woodlands

unit. All other visitors will be

required to use the parking

arrangements on the Rotherham

Hospital site. Information on

local transport arrangements

can be found in the entrance to

the unit.

Visiting times

Visiting times on the ward are:

• 2-4pm and

• 6-8pm every day.

If you are unable to visit at these

times, arrangements can be

made for you to visit at other

times. If this is required, please

speak with the nurse in charge

on the ward to arrange this.

Visitors will be asked to visit

in the central area of the unit,

where a café run by the local

Alzheimer’s Society is available for

refreshments.

Occasionally, this may not be

possible and arrangements will be

made for your visitors to stay on

the ward with you.

If children are likely to visit please

inform the nurse in charge, as we

have a family friendly visiting area

in the unit.

If there are certain people you wish

not to visit you while you are on

the ward, please inform one of the

nurses.

Visitors are asked to respect the

privacy of other service users /

patients on the ward and comply

with ward safety regulations.

To prevent the spread of infection

we ask that visitors do not attend

the ward if they have signs of a

cold, cough or stomach upset.

Alcohol hand gel is available at the

entrance to the ward for visitors to

use before entering. Hand washing

facilities are available in the toilets

in the central area.

Telephone and mobile phone use

At the entrance to The Woodlands

is a pay telephone. If you ask a

member of staff they will help you

to use this. Telephone calls can be

received on the ward if this is more

convenient. Where possible we ask

that phone calls are received after

11am.

Mobile phones can be used within

the ward area, but we ask that

you consider the views of the

other patients on the ward and

only use them in the designated

areas. The taking of photographs

of staff, patients or facilities at The

Woodlands is strictly forbidden.


Safety of patients, visitors and staff

We are aware that being in

hospital can be upsetting,

frightening and confusing, and

staff will be keen to talk to you

about your feelings and how they

can help you to feel safe on the

ward.

Please tell staff if you feel worried

or unsafe at any time, or if you

feel concerned about the safety

of anyone else on the ward. If you

would prefer to talk to someone

outside of the ward, you can ask

to speak to the modern matron

or any of the advocacy services.

If you wish to make a complaint

about safety on the ward, this

will be carefully investigated and

we will do all we can to maintain

the safety of everyone while this

happens.

We aim to provide high standards

of care and service and, in return,

we all expect to be treated with

respect. The ward staff and the

Trust are committed to providing

a safe and pleasant environment

for people who use the service and

our staff. Violence and abuse will

not to be tolerated by anyone on

the ward, and this includes staff,

patients and visitors.

Please do not bring dangerous

objects, such as knives, into our

premises. Items such as razors and

nail scissors should be handed to

staff for safe keeping until they are

needed. Failure to respect this code

of behaviour can cause distress to

others staying and working on the

ward.

Environment

We aim to make sure you are

cared for in a clean, safe and

pleasant environment and we ask

that as a patient you respect your

environment.

As an NHS service, we are

concerned about the risk of

smoking to general health, both

for those who smoke and for those

who have to be near smokers. For

this reason, and to comply with the


law, we do NOT allow smoking on

the ward but there is designated

area outside where patients are

permitted to smoke. We ask that

visitors do not use these facilities.

If you would like to stop smoking,

our staff will be very pleased to

support you with this.

Delivering same sex accommodation

We are proud to confirm that

mixed sex accommodation has

been eliminated in all our inpatient

wards.

Every patient has the right to

receive high quality care that

is safe, effective and respects

their privacy and dignity. RDaSH

is committed to providing

every patient with same sex

accommodation because it helps

safeguard their privacy and dignity

when they are often at their most

vulnerable.

Chaplaincy service

During your admission, if you wish

to speak with a member of the

chaplaincy team, please inform

a member of the ward staff who

will then contact the chaplaincy

department on your behalf. If you

would prefer, your community

chaplain can visit you while you are

in hospital.

Chaplains for Rotherham and

Doncaster can be contacted

through the chaplaincy office

which is based at the Spiritual

Care Centre, Tickhill Road Hospital

Doncaster.

Telephone number 01302 796165.


Comments, compliments and complaints

We aim to provide the highest

possible standards of health care

for people using our services. If

you have a comment, compliment

or complaint to make about our

service, we would be pleased to

hear from you. Your views will help

us in our efforts to improve every

aspect of the service we provide.

The Patient Advice and Liaison

team (PALS) can be contacted on

0800 015 4334.


RDaSH

We are a smokefree organisation

geta p p r o v e d

DP7009/12213/01.14

This information is correct at the time of publishing Last Reviewed: August 2012

rdash booklet rdash ... associate doctor while you are an ... carer or advocate. a pharmacist is...

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