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Rules for Email at Ericsson Who to contact for more information

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Page 1: bookletcomms

Rules for Emailat Ericsson

Who to contact for more

information

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be clear when filling out the subject field

1.

3.

Who needs to be included?

- Do not put actions on recipients on the Cc line.

- Do not assume recipients read Cc e-mail

- Avoid the reply-to-all function, and neveruse it on a distribution list

- Do not assume recipients read Cc e-mail

3.

Start with the purpose: Action. Question. Info.

-Action should involve a task,

-Question should be a request for informationthat takes just a few minutes

-Info is just information, with no expectedactions from the recipients

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send less emails

Be brief structuredand to the point

2.

4.

Choose the right communication methodWith urgent e-mails, notify the recipient with a phone call or an SMS

Who needs to do what?Be crystal clear on what is expected of each recipient and summarize and highlight key messages

- Avoid writing e-mails longer than a screen and do not forward e-mail threads

- Avoid sending e-mail when you are angry.

- Identify yourself – use Ericsson signature & update your outlook profile

- Use encryption for sensitive info such as strategic and financial data

-Online chat for ping-pong chat, SMS for instant urgent notification-Phone call for discussion or sensitive situations-Meeting for discussions, -Team collaboration for discussions & joint work-Blog for newsletters or team communication -Online document space for attachments-Meeting workspace for meeting information

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Learn how to make effective and communicative presentation with 4 basic steps:

1.

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Learn how to make effective and communicative presentation with 4 basic steps:

Significance

This is not

1. Significance creates passion2. Passion attracts attention3. Attention leads to action

This is passion

1.

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What structure to use?

structure choices1. Problem – Pathway – Solution2. Problem – Solution – Reasoning3. Fancy stuff (if it makes sense)

Any – as long as it is:1. Convincing2. Memorable3. Scalable

structure2.

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Give 3-4 reasons supporting your point.

They will not remember more anyway.

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simplicity3.PowerPoint helps to: Visualize ideas Create key points Impress

Few matching colours

One point per slide

Simple design rules

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This is notThis is passion

Very few fonts

Photos, not clipart

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reharsal4.

It will never work completelyfor the first time. Trust me.

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presentation checklist

Significance

Structure

simplicity

rehearsal

My presentation

Why does it matter?How do I grab their attention?What do I want them to do?

1 point per dlideImages whenever possibleFew matching colorsVery few fonts

Present it aloudGet feedbackRoom and equipment

ConvincingMemorableScalable

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Connie Burgos: IC head: Country: Costa Rica

[email protected]

Diana Rabadan-Country: Mexico

[email protected]

Angela Faria-Country: Brazil

[email protected]

Veronica Gully-Country: Argentina

[email protected]

Giovanna Garcia- Country: Colombia

[email protected]

For web services: Edilson Suárez

[email protected]

Contact the IC team who can support you if you need more information:

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