boost peak season operations in the dc with vocollect voice

www.vitechgroup.com | (360) 647-1622 4164 Meridian Street, Suite 200, Bellingham, WA 98226

B O O S T P E A K S E A S O N O P E R AT I O N S W I T H V O I C E

Voice technology helps you not only survive, but thrive during your peak seasons


UNDERSTANDING SEASONAL PEAKS Defined simply, a seasonal peak is just an increase in volume for a limited amount of time that recurs on an annual basis. If only it was as harmless as that sounds…


Peaks affect all aspects of

the supply chain



the supply chain

From retailers & manufacturers

to 3PL’s & transportation



the supply chain



Peaks are significant

across many industries



the supply chain




across many industries Companies can

experience 10 to 20+ times

normal volume during peaks



the supply chain







Holiday sales account for nearly 20% of total retail

industry sales Or Back To School



the supply chain








industry sales

But peaks may mean

Winter Sports Season



the supply chain








industry sales

But peaks may mean


Or Back To School



the supply chain








industry sales

But peaks may mean


Or Back To School

Or Fourth Of July



the supply chain








industry sales

But peaks may mean


Or Back To School

Or Fourth Of July Or Valentine’s

Day…


When you couple that with an ever-changing consumer whose behaviors can dictate how those busy seasons play out, we start to appreciate the

challenges that peaks offer to the distribution world.


Shipping volume

increases significantly


Shipping volume


Additional Labor

Increased shipping

costs


Shipping volume


Additional Labor

Temp Labor

Additional Shifts

Increased shipping

costs


Shipping volume


Additional Labor

Temp Labor

Training Time

Additional Shifts

Extra Equipment

Overtime

Increased shipping

costs


Shipping volume


Additional Labor

And as demand for order quality increases…

Temp Labor

Training Time

Additional Shifts

Extra Equipment

Overtime

Increased shipping

costs


Shipping volume


Additional Labor

Reduced accuracy

Temp Labor

Training Time

Additional Shifts

Extra Equipment

Overtime

Increased audits

Increased shipping

costs

Reduced efficiency

Increased need for visibility



Shipping volume


Additional Labor

Reduced accuracy

Temp Labor

Training Time

Additional Shifts

Extra Equipment

Overtime

Increased audits

Increased shipping

costs

Reduced efficiency


THE IMPACTS OF PEAK

SEASONS ARE FAR-REACHING And as

demand for order quality increases…


Shipping volume


Additional Labor

Reduced accuracy

Temp Labor

Training Time

Additional Shifts

Extra Equipment

Overtime

Increased audits

Increased shipping

costs

Reduced efficiency


THE IMPACTS OF PEAK

SEASONS ARE FAR REACHING

o Profits are impacted by increased labor and shipping costs

o Customer and employee retention are challenged by their experience during peaks

o Costs associated with inaccurate inventory rise with returns and chargebacks



A poorly executed peak season can have the most profound impact of all…


A poorly executed peak season can have the most profound impact of all…

Loss of customers and future sales.


Consider this from a customer who installed Voice prior to their peak season…


Consider this from a customer who installed Voice prior to their peak season…

We also estimate that, operating under the old system, this additional volume would have incurred an additional cost of $400,000 during the holiday season alone.

From a recent study by the Aberdeen Group.


Consider this from a customer who installed Voice prior to their peak season….

We also estimate that, operating under the old system, this additional volume would have incurred an additional cost of $400,000 during the holiday season alone.

HOW DOES VOICE

MITIGATE THE NEGATIVE

IMPACTS OF PEAKS?


#1. IMPROVED

PRODUCTIVITY


#1. IMPROVED

PRODUCTIVITY

Supervisor: Increased Visibility

Worker: Hands Free Eyes Free


#1. IMPROVED

PRODUCTIVITY



Order Management

Real-Time Replenishment

Reduced Audits

Better Task Focus

Pick Process Streamlined


#1. IMPROVED

PRODUCTIVITY



Order Management

Real-Time Replenishment

Reduced Audits

Better Task Focus

Pick Process Streamlined

While our worker productivity was already good, we were able to achieve an additional 19% productivity improvement.

Operations Director, Jordano’s Inc.


#2. IMPROVED ACCURACY



Quantity Errors

Minimized

Mis-picks Go Away



Quantity Errors

Minimized

Mis-picks Go Away

‘Location’ Command

Help

Audible Confirmation

Check Digit Confirmation

Focus on one job at

a time



Quantity Errors

Minimized

Mis-picks Go Away

‘Location’ Command

Help

Audible Confirmation

Check Digit Confirmation

Focus on one job at

a time

I asked for an accuracy rate of 99.99%, and that was easily obtainable. In just six months, I’ve already gotten my return on investment.

Director of Information Systems, Smith Drug Company


#3. EFFICIENT

WORKFORCE


#3. EFFICIENT

WORKFORCE

Self-paced Self

Instruction

Consistent Training

Methodology

Frees Up Supervisors

Browser Enabled A/V

Training Tools


#3. EFFICIENT

WORKFORCE

Self-paced Self

Instruction

Consistent Training

Methodology

Frees Up Supervisors

Browser Enabled A/V

Training Tools

We reduced training from one day to hours, if not minutes.

VP of Logistics, Sport Chalet


#4. IMPROVED

WORKPLACE SAFETY


#4. IMPROVED

WORKPLACE SAFETY

Reduces Dropped or Damaged Product

‘Eyes Free’ Removes

Distractions

‘Hands Free’ Allows Proper

Lifting & Handling

Audible Safety Check Procedures


#4. IMPROVED

WORKPLACE SAFETY

Reduces Dropped or Damaged Product

‘Eyes Free’ Removes

Distractions

‘Hands Free’ Allows Proper

Lifting & Handling

Audible Safety Check Procedures

We’ve cut warehouse injuries in half and boosted our accuracy rate when filling orders to 99.99% from about 97% or 98%.

VP of Distribution, Giant Eagle


#5. REFINED, FLEXIBLE

PROCESSES



PROCESSES

Voice Enablement of Additional

Tasks

Hardware/ Software

Rental Program

Real-Time Re-planning

of Tasks

Re-prioritizing Replenishments



PROCESSES

Voice Enablement of Additional

Tasks

Hardware/ Software

Rental Program

Real-Time Re-planning

of Tasks

Re-prioritizing Replenishments

Based on our initial success in using Vocollect Voice in our picking operation, we have now applied it to the tasks of replenishment, put-away and cycle-counting.

Global VP of Operations, Fox Racing


Now consider what Vitech customer London Drugs has to say about Voice and peaks…



Voice has allowed us to address the peaks of our business by enabling us to see the increased volume required, adjust our temporary workforce and allocate staff to the hot spots, equipping them with the equipment they need, then by flooding the work zones with resources needed to meet the demand.



Voice has allowed us to address the peaks of our business by enabling us to see the increased volume required, adjust our temporary workforce and allocate staff to the hot spots, equipping them with the equipment they need then by flooding the work zones with resources needed to meet the demand. Vitech really understood our operation

and individual workflows and was able to configure the software to match our particular operational needs.


How Vitech Helps:

Vocollect Voice Implementation

Experts


How Vitech Helps:


Experts

100+ WMS Installations

70+ Vocollect Voice

Installations

Highest Vocollect

Certification Total Solution

Provider


How Vitech Helps:


Experts Best Practices for WMS / Voice Integration


70+ Vocollect Voice

Installations

Highest Vocollect


Provider PLUS

Voice Workflows

for All Channels


How Vitech Helps:


Experts Best Practices for WMS / Voice Integration

Experts in Extending

Voice Beyond Picking

Focus on Best Use for Voice


70+ Vocollect Voice

Installations

Direct Interface or Middleware

Interfaces with 100+

Host Systems

Highest Vocollect


Provider PLUS

Voice Workflows

for All Channels

20 Years SCE Experience

Highly Referenceable


If you want to learn even more about how Vitech and Voice can boost operations during peaks

Watch this Webinar: Talk Your Way Through Seasonal Peaks

http://www.vitechgroup.com/web/news/20150201_Peaks_Webinar.aspx


THANK YOU FOR YOUR TIME.

Visit our website for more information and to contact us to see if Voice is a good fit for your operation.

http://www.vitechgroup.com/web/contact/contactinfo.aspx


About Vocollect by Honeywell

Vocollect by Honeywell is the leading provider of innovative voice technology solutions that help companies with mobile workers run a better business. Together with a global team of over 2,000 Vocollect Certified Professionals, Vocollect enables companies to save more than $20 billion annually through further optimization of operations, improving business decision capabilities, and delivering the industry’s premier worker experience in challenging industrial environments to nearly one million mobile workers who move in excess of $5 billion of products every day. Vocollect integrates with all major WMS and ERP systems and supports the industry’s leading handheld computing devices.

About Vitech Business Group, Inc.

At Vitech, we use our knowledge, experience and passion to achieve exceptional levels of supply chain performance for our clients. Vitech’s expertise in delivering solutions with HighJump Software's product suite and Vocollect Voice sets us apart as a leader in the supply chain industry. Vocollect represents nearly 70% of the world market for Voice in distribution applications and Vitech helps drive that market share as their North American Integrator Partner of the Year. Our expertise is rooted in a long history of providing our customers with unique solutions that incorporate hardware, software, and value-added professional services. Commitment to our customers’ success ensures they achieve the best investment-to-return ratio in the industry.