boosting employee engagement - ‘ beyond intranet and newsletter ’

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Boosting employee engagement - Beyond intranet and newsletterLukasz Augustyniak Eurostat, Luxembourg Eurostat, Luxembourg

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Boosting employee engagement - ‘ Beyond intranet and newsletter ’. Lukasz Augustyniak Eurostat, Luxembourg. What is employee engagement?. - PowerPoint PPT Presentation

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Page 1: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Boosting employee engagement -‘Beyond intranet and newsletter’

Lukasz AugustyniakEurostat, LuxembourgEurostat, Luxembourg

Page 2: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

What is employee engagement?

Mix of factors including commitment to the organisation, job satisfaction, and ‘organisational citizenship’ – the willingness to go beyond your job description

Page 3: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Engaged employees:

perform betterare more innovativeare more likely to stay with their

current employer levels of absenteeism are lower enjoy greater levels of personal well-

being

Page 4: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Staff engagement – when does it work?

Employees need to feel that their organisation is interested in them

They need to be given opportunities to express their views and to know that their opinions will make a difference

Both senior and line managers need to be involved

Page 5: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Internal communication at Eurostat

Three people full time Interactive platform Quick access to Director-General and

other directors Communication in English Part of a larger communication unit

Page 6: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Tools

Intranet site (Cybernews) Newsletter (Eurostat-Infos) Staff opinion surveys Lunchtime presentations / information sessions Photo competitions / art exhibitions Formal and informal breakfasts Annual General Assembly and Christmas party Well-being room / gym classes

Page 7: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Staff opinion surveys, or employee attitude surveys

First step in measurement of employee attitudes (2011 – 67.1% staff response rate)

Organised every two years by staff members, with support from management

Coordinator plus steering committee, including head of internal communication

Progress regularly communicated to staff and management alike

Page 8: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Staff opinion surveys

Results show what employees feel about their work on a range of issues, including:

- working environment- management- HR policy- communications- learning and development- work-life balance Identify areas where improvement actions are

necessary

Page 9: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Cybernews

6-8 news items per day Interactive – contributions from

internal communication team and staff members

Suggestion boxNews on newcomers, canteen menu,

events, sports activities

Page 10: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Cybernews

Page 11: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Eurostat Infos

In paper form and online (employees voted to keep the paper edition)

Published 5-6 times per year, up to16 pages

Presentations of teams, managers, staff activities

Hobbies Topical issues on important events

Page 12: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Eurostat Infos

Page 13: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Lunchtime presentations

Projects, strategies, programmes explained by specialists and managers (new mission of Eurostat, experimental statistics, future data validation procedures)

Group discussions (‘open-end meetings’) Reports and results published on intranet

and in Eurostat Infos

Page 14: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Lunchtime presentations

Page 15: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

EU presidency breakfasts

Organised twice per year Coffee in early morning and a staff event at

the end of the working day Chance for a group of employees to work

together on a project (country info material, posters, music, slides, food etc)

Hugely popular

Page 16: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

EU presidency breakfasts

Page 17: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

17/28

Photo competitions / art exhibitions Photo competitions: hundreds of entries,

four categories (People, Nature, Action and Eurostat)

Winners honoured at General Assembly Art exhibitions: paintings by staff members,

poster art

Page 18: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Photo competitions / art exhibitions

Page 19: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Well-being room and gym classes

Opened last year Run by staff on voluntary basis Free of charge Oriental belly dance, inner-power breathing,

karate, Thai boxing, tai chi, yoga, body-shape, choir, table tennis

Page 20: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Gym classes

Page 21: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Social media/Twitter/blog/video

Twitter used mainly for distribution of news releases

Social media could provide opportunities for knowledge sharing and problem solving

iPhone applications for external users Blog on hold Video interviews done in the past

Page 22: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

General Assembly

Presents Eurostat and Commission priorities to employees

One current statistical issue highlighted

Jocular presentation by staff

Page 23: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

General Assembly

Page 24: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Christmas party

Biggest social event of the yearPrepared by staff (national tables)In cooperation with internal

communication teamPhotos published on intranet

Page 25: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Christmas Party

Page 26: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Conclusions

Staff engagement crucial for performance and productivity

Role of internal communication vital in this process

Intranet / newsletter not enough Interactivity and follow-up Over 90% of employees say they like

working at Eurostat – we play a small part in this

Page 27: Boosting employee engagement - ‘ Beyond intranet and newsletter ’

Thank you for you attention!

Please tell us about your experiences with staff engagement in your organisation