bootstrap - nma1.orgnma1.org/chapters/lennox/files/bootstraps/april2014.pdf · we recently had our...

April Fools is known as a day filled with hoaxes, gags and good

humored fun. I hope that no one was caught off guard, and if

you were, you were all able to have a good laugh. After a cold

winter we all need to have some fun. Hopefully spring is here,

the time for renewal and new beginnings. I have noticed that

the lawns are starting to show some green under the dirty dead

foliage, baby lambs and calves are playing in the barnyards and people are

spending time outside. Earth Day is April 22 n d and I have a goal this year to

have my yard work done before the flowers are blooming and before we hide

the Easter eggs.

We recently had our goal setting activity (PMP) for the year at work. I also

heard that there are a number of you that are signed up for the Biggest Loser

program. Goals help us to achieve and become better at what and who we are.

Wednesday, April 16

Our April Social has turned into the 3rd Annual Chili and Baking Cook-

off. This year the event will be here in the Large Auditorium at regular

chapter meeting time. Last year’s winner for the chili was Dave Hed-

dens and the 1st place for cookies went to John Fink. Who will be the

challengers to take their place this year?

President’s Message By Linda Andrews

President’s Message 1

Leadership Lessons 2

Community Service Update 3

Speech Contest Results 4

April Meeting Information 5

Cook Off Information 6

Cool Program 7

Thank You Trivia

8

Earth Day 9

In Case You Missed It 10

NMA Class Schedule 11

PMP Bootcamp 12

Did You Know ISU 13

Can-Do Update 14

NMA Leadership Model 15

Statement of Principles Code of Ethics Contacts

16

E d i t o r s :

K i m B a r n e s

J a n e t B o r c h e r d i n g

K a t y R h i n e h a r t BootstrapBootstrapBootstrap A P R I L 2 0 1 4

A publication of the Lennox Leadership

Development Organization

Meeting the Challenge

Making the Difference

Inside This Edition

What you get by achieving your goals is not as important as what you become by achieving your goals." - Zig Ziglar

April 2014 Bootstrap

A Life’s Worth of Leadership Lessons

By Michael Fitzgerald, Operation Team Leader – Cooling and Parts Lennox Industries

Throughout my entire life, I have studied leadership. The study continues to this day and I doubt that it will end

until I take my last breath. There are a lot of definitions of leadership. The definition of leadership that most

closely resonates with me is the following: “Leadership is a process of social influence, which maximizes the

effort of others, towards the achievement of a goal” – Kevin Kruse, Forbes Contributor. The role of a leader is

to inspire people to work together to accomplish extraordinary achievements. Leaders set and/or aspire to accomplish goals.

You will find examples of leadership in all aspects of your life. As we think about all of the relationships we have had during our

lives, we will think of both good and poor examples of leaders that we have encountered. Many of my early examples came from

my family. My Grandmother was a great leader of our family. In my memories, she never had a formal job, a cell phone nor even

as much as a driver’s license. However, she was a very principled, disciplined, no-nonsense, unwavering leader. She encouraged

you to set high goals and to work hard to accomplish them. She never missed an opportunity to encourage you nor did she miss

an opportunity to let you know if she felt your actions or effort hadn’t lived up to the commitment that you had made. Education

al and athletic experiences offered several examples of both good and bad leadership principles and styles. Some of my earliest

opportunities to practice my own leadership skills came when I started to coach my children’s athletic teams. I have also been

blessed to have had some excellent leadership examples in my business career.

“Leadership is a combination of character and strategy. If you must be without one, be without strategy.” – U.S. General Norman

Schwarzkopf. Leadership is not about position or title. It is about an individual’s capacity to inspire others to work together to

accomplish goals. There is a lot of debate about whether leaders are born or developed? The environment that you grow up in

may have an impact on it. There are also multiple studies associated with birth order

that suggest that first born siblings in a family have a higher tendency to demonstrate

leadership skills. I personally believe that it is a combination but mostly a talent/skill

that is developed. Most successful leaders are passionate, highly-principled, disci

plined individuals. I believe that successful leaders try to demonstrate the following “7

Traits of Highly Effective Leaders” published by Peter Economy in an article in INC

magazine:

Inspire Action – Paint a vision of the future that inspires your people to do whatever it takes to get there.

Be Optimistic – We all want to work with people who want to lift us up and are generally positive

Have Integrity - Be honest, fair, candid and forthright, and treat everyone in the same way that you yourself would want to

be treated.

Support and Facilitate Your Team – Support your employees by creating an environment that makes it safe to take risks, to tell the truth and to speak up.

Have Confidence – Highly effective leaders know deep down inside that they and their team can accomplish anything they set their minds to. Failure is not an option.

Communicate – Great leaders ensure that every employee, from the very top to the very bottom of the org chart, is provided with complete and up-to-date information about the organization’s goals, performance, successes and failures.

Be Decisive - One of the most basic duties of any leader is to make decisions. Highly effective leaders aren’t afraid to be deci sive and to make tough calls quickly when circumstances require it.

“What is popular is not always right and what is right is not always popular” - Albert Einstein. Nobody is prefect and no matter

how hard you try you will likely not perfectly reflect all of the above traits every day. I can also guarantee you that your leader

ship skills will be constantly tested. Leaders make decisions and inspire action. Some of these decisions are likely not going to be

popular with everyone. True leaders aspire to do the right thing even when it is not the most popular thing. Each of us chooses

multiple times per day whether we will demonstrate leadership. These decisions come in the form of little issues that we encoun

ter every day. When you see someone taking short-cuts do you address it or do you just look the other way? If someone asks you

“Leadership is a combination of char-

acter and strategy. If you must be

without one, be without strategy.” –

U.S. General Norman Schwarzkopf.

(Continued on page 3)


a question, are you honest and candid with them or do you just tell them what you think they want to hear? If one of your

fellow employees is down or not putting forth their best effort do you talk to

them and try to inspire them or just ignore it? Do you step up to take ownership

of a project or a portion of a project or do you try to stay in the background and

just get through the day? All of these are opportunities to demonstrate and prac

tice your leadership skills.

Being a Leader is a choice and a privilege. It is hard and at times it can be a seemingly exhausting, frustrating experience. Be

ing a great Leader is a noble pursuit not a destination. Aspiring and working toward being a great leader can have a profound

impact on your life and on the lives of others… I believe that it is a goal worth pursuing.

_____________________________________________________________________________________________________

(Continued from page 2)

“What is popular is not always right and

what is right is not always popular” -

Albert Einstein

April LLDO Community Service Opportunities

Reminder! Spring Bingo at the Vet’s Home is set for Tuesday,

April 8, 2014.

Sign-up reminder will be sent via e-mail soon.

Reminder! 2014 Special Olympics April 15, 2014

This event is open to all Lennox employees.

We are looking for volunteers to work as rib

bon writers, escorts, huggers and persons to

practice with the athletes.

Sign up reminder will be sent via e-mail soon.


The Annual LLDO Speech Contest was held Tuesday, March 11, 2014, in the Lennox Auditorium. Students in

grades 9-12 (public, private, parochial, or home school) competed.

Local cash prizes are: $300 1st place, $100 2nd place, and $50 for 3rd place winners. The 1st place winner of

this competition was Daniel Blom who receives a paid trip and one adult chaperone paid trip to Greenville, South Car

olina in June to compete at the Regional NMA conference, where 1st prize is $1,000 cash and a trip to Miami Beach,

Florida to compete at the National level in September. 1st place at National receives a cash prize of $4,000.

Speech Contest Results

Speech Contest participants from Left to Right: Winner, Daniel Bloom, Marshalltown, Iowa, Amaris Bates,

Grinnell, Iowa, Madison Archer, Marshalltown, Iowa, and Sean Finn, Marshalltown, Iowa.

March 11, 2014 we had the privilege of hearing four excellent youth speakers compete in the annual Lennox

LDO speech contest. The topic of the evening was “Leadership”. All the speakers were seniors at area schools. Speakers

included Madison Archer who attends Seven Arrows preparatory Academy, Amaris Bates attending Grinnell High

School, Sean Finn attending Marshalltown High School and Daniel Blom from Marshalltown High School and home

schooled.

Sean Finn placed second winning $100; Daniel Blom placed first winning $300. Daniel will be competing in Greenville,

S.C. on June 7, 2014 where the first prize is $1000. The competitors placing first and second there will continue on to

compete in Miami Beach, FL in September where the first prize will be $4000.

We congratulate the competitors on their well written and given speeches. We know that Daniel will repre

sent Lennox LDO with a great speech and presentation in June.

The event was judged by local Toastmasters clubs. Basic Toastmaster contest rules apply to the speech con

tests.

A special Thank you to all the people who helped to make this event possible: Linda Andrews, Dave Heddens,

Sandy Holubar, Ale Martinez, Landon Auld, our interns and everyone else that I forgot to mention. Leah Cox


Wednesday

April Bootstrap 2014

Everything you want to know about the LLDO

Wednesday, April 16 Cook-off!

Contest starts at 11:30 a.m. Chili and desserts/cookies must be ready

at 11:30 a.m. in the marked areas in the auditorium. Please let Katy

Rhinehart know if you are participating and which contest you are

entering by April 9.

In addition to the chili and dessert/cookies LLDO will provide a sub sandwich and a drink.

Large Auditorium is the place of the contest and social time.

Chili Contest -

Blind taste test winner-criteria based scored by independent judges

Popular vote winner- each person attending gets 1 vote for their favorite

Payout $25 for first and $15 second and $10 for third for each contest

Each contestant must furnish 1 large crockpot of chili

LLDO will pay contestants $15 for entry to cover their costs

Cookie/Dessert Contest -

Blind taste test winner-criteria based scored by independent judges

Popular vote winner- each person attending gets 1 vote for their favorite

Payout $25 for first and $15 second and $10 for third

Each contestant must furnish 48 bite size items (more is fine)

LLDO will pay contestants $10 to cover some of the costs

February 2014 Bootstrap

By Mark Holman, Lennox Human Resources Manager

Has anyone said thank you for doing a good job recently?

Celebrate Cool is a new recognition tool that gives every salaried employee in Mar-

shalltown the opportunity to say thanks to a fellow LII employee or nominate LII em-

ployees for awards when they feel others go above-and-beyond expectations. This

may be individuals or teams, whether in Marshalltown or those in other facets of the business. COOL

is worldwide, but its focus is local.

The Celebrate Cool website gives every Marshalltown salaried the opportunity to send a coworker a note, an e-card, e-button, or design a certificate to say, “Thanks, I noticed”. It only takes a minute to let someone know you appreciate their hard work.

For contributions that go above expectations, salaried employees may nominate others who they feel

go above-and-beyond expectations in the important areas of our business: customer focus, quality,

innovation, integrity, safety, and teamwork. Prizes can run the gamut from trips to the Daytona 500,

big game hunting or big game fishing to coffee makers and gym bags. COOL is web based and readily available on the LII Intranet. Every salaried employee has access to say thanks, nominate others or check on their own status. The underpinning of COOL is that recogni-tion should be simple, immediate, and rewarding. Many companies have found programs like COOL meet these criteria. COOL is a joint effort between LII and O.C. Tanner. Founded in 1927, O.C. Tanner assists organiza-tions to create employee recognition programs. Today, they have over 8,000 clients in 150 countries with 4.2 million awards annually

Marshalltown quickly recognized the advantages of COOL. As of February 15, the plant said thanks to

69 employees, some more than once. In addition, 13 employees were nominated for awards. This is a

very good start and I am sure the people you thanked and the individuals who received an award are

grateful.

Remember, Celebrate COOL is how we say thanks at Lennox.

“…Ain't nothing wrong with going down. It's staying down that's wrong."

~Muhammad Ali

Quotes for this issue provided by Bryce Rosenquist, Safety intern.


The following thank you note was received

from the family of Dave Hartke:

Members of the LLDO

Thank you sincerely for your kind expression of sympathy. It was

deeply appreciated.

Thank you so much for the memorial for Dave. It was very thought-

ful of you. We had to laugh at what you wrote about him not always

agreeing with how things were done. That was so him! The Dave we

knew never gave up til the problem was solved.

~The family of Dave Hartke

Trivia:

1. On a standard color wheel, what color is opposite blue?

2. How many territories are there in Canada?

3. What is the world’s largest rodent?

4. What year was the Panama Canal opened?

5. Glacier National Park is located in what state?

6. What was the first James Bond Novel called?

Send your answers to [email protected]. All those with correct answers will go

into a drawing for a gift certificate. Answers must be submitted by April 20.

Submitted by Bryce Rosenquist—Safety Intern


Don’t Forget! You have access to the NMA Breaktime newsletter, just follow this link:

http://www.nma1.org/Communications/Breaktime/NMA Breaktime.html

Saturday, April 26th is Cleaniac's Earth Day Community Cleanup! Bring a rake and help Cleaniac volun-

teers bag leaves, trash and other light activities at Marshalltown area Parks.

Parks are listed on the attachment. Gloves, trash bags and bottled water will be provided.

Contact Dave Heddens about times available.


In Case You Missed It by Jesus Villa

As usual, this month’s meeting began with a delicious meal and the recitation of the Pledge of Allegiance.

The speaker of the month was introduced by David Moore, Material intern. The speaker this month was Kristin

Bruchmann. Kristin Bruchmann wanted to be an opera singer until she discovered a passion for education and mentoring.

While still an undergrad at the University of Iowa, Kristin began teaching voice lessons. She has been a self-employed voice

teacher and owner of Keynotes Vocal Studio in Davenport for over 25 years. In addition to mentoring young musicians, Kris-

tin is known for her vocal rehabilitation skills, and collaborates with several Quad City ENTs and speech pathologists to help

singers and speakers recover from vocal injuries.

Many of her students have gone on to perform with touring productions while Kristin’s studio has produced dozens

of music educators. Nearly every school district in the Quad City area has at least one of her former students on its faculty.

She joined Toastmasters in 2009, hoping to learn public speaking skills, and achieved Toastmasters’ highest communication

and leadership honor, the Distinguished Toastmaster, in just under three years. She has become a sought-after presenter on

topics ranging from vocal care to mentoring. In addition to her teaching and speaking schedule, she works with speakers on

style, delivery, and vocal techniques.

Crescendo: Mentoring Future Leaders Mentoring is a relationship developed to convey expertise from one person to

another.

Coaching

-The “how.” Coaching teaches actions and/or procedures.

-Short term

-Task based

-Performance driven

- Little to no planning. Does not always need to be planned.

- Immediate manager is an essential partner in coaching

Mentoring

-The “why.” Mentoring explains the reasoning behind the action or procedures

-Long term

-Relationship based

-Development driven.

-Requires planning

-Immediate manager is indirectly involved, if at all, and is not linked to the manager.

Steven Spielberg once said, “Mentoring someone is not creating them in your own image, but giving them the oppor-

tunity to create themselves.”

Learning Style

One of the most basic skills you need as a mentor is the ability to teach to the student. In other words, you need to be

able to adjust your teaching style to the student’s learning style, rather than expecting the student to learn YOUR style.

Visual: Learn best by seeing, reading, and watching.

-Visual learners may say: “I see what you mean” or “look I don’t understand.”

Auditory: Learn best by listening.

-Auditory learner’s may say: “Oh I hear you” or “That sounds good.”

Kinesthetic: Learn best by doing the work or touching and feeling.

-Kinesthetic learners may say: “I feel you” or “Something just doesn’t

feel right.”

Holistic/Linear: They need to know every piece of information, and under

stand the rational of a task.

-Holistic/Linear learners may say: “What is the end result, where are

we going with this, what’s the big picture, why are we doing this?”

Pay attention to the language. That will be your first clue as to the learning

style. Most people have a primary learning style with a weaker secondary learning style.

Kristin Bruchmann speaks at the

March LLDO meeting.

Lunch was catered by Smokin’ D’s

of Des Moines. Desserts were pre

pared by the Lennox Canteen.

April 2014 Schedule

May 2014 Schedule

Class Details: All classes are instructor lead and include product support after the class. NMA and IQ-Share offer these classes to you at discounted rates. Group rates are available for parties of 5 or more. Please contact Bryan Vansickle @

(303) 503-9212 for more information. Classes can be taken anywhere in the world as long as you have high speed internet. Classes are taught by certified instructors who specialize in “live” distant learning

Here are a few things you need to know: 1) We will be using the WebEx platform to teach these classes. Because of this the WebEx software will have to be installed on your computer. The soft-ware will automatically be installed when you connect to the training session. It takes about 2 minutes on a high speed connection and only has to be installed once. You will receive an email invitation to attend the training session. You will simply click on this link and follow instructions. 2) We use voice over internet protocol “VOIP” for audio communication during these classes. To use VOIP you may need a microphone and headset con-nected to your computer. Usually your computer will have these already built in, if not you can get these for less than $10. If you can’t use VOIP we will set up an audio conference calling number for you to use. Please send an email prior to the class for us to set this option up. Long distant phone charges will apply if you use this option. The VOIP option is free and prevents audio distortion during class. We prefer to teach using VOIP for audio communication. 3) You do not need a web cam for these classes. As a matter of fact, the instructors prefer you not to have it turned on. All you need to do is watch your computer screen, take lots of notes, listen to and participate with the lesson. The instructors like feedback from the students so feel free to ask all the ques-tions you want. 4) Try to log on about 10 minutes before class starts. That way if there are any technical problems, we can sort them out before the official start time. 5) The first day of your training class you will receive an electronic copy of the class courseware. Please feel free to print a copy or to keep it as a reference material for class. More information can be found at: http://www.nma1.org/Education/IQShare/ We are here to ensure a great learning experience for you. Contact Information: For additional information, class outlines or to register please contact: [email protected] or call 303-503-9212. June Schedule will be published in the next Bootstrap.

PMI Project Management Test Prep

40 Hour 2 weekend Bootcamp

4/5, 4/6 and 4/12, 4/13 Saturday and Sunday

8:00am to 6:00pm

$1595 $995

Network Security Essentials

16 Hours

4/7, 4/9, 4/14, 4/16, 4/21, 4/23, 4/28, 4/30 Monday and Wednesday 7:00pm to 9:00pm

$695 $395

Outlook 2010 Essentials

16 Hours

4/8, 4/10, 4/15, 4/17, 4/22, 4/24, 4/29 and May 1st Tuesday and Thursday 7:00pm to 9:00pm

$695 $395

PMI Project Management Test Prep

40 Hours

4/21 to 4/25 Monday through Friday

8:00am to 5:00pm

$1295 $795

Excel 2010 Essentials

4 Hours

4/8 and 4/10 Tuesday and Thursday

7:00pm to 9:00pm

$99 $59

MS Word 2010 Essentials 4 Hours

5/5 and 5/7 Monday and Wednesday 7:00pm to 9:00pm

$99 $59

Outlook 2010 Advanced 16 Hours

5/6, 5/8, 5/13, 5/15, 5/20, 5/22, 5/27, 5/29 Tuesday and Thursday 7:00pm to 9:00pm

$695 $395

MS Word 2010 Advanced 4 Hours


$99 $59

PMI Project Management Test Prep 40 Hours

5/12 to 5/16 Monday through Friday 8:00am to 5:00pm

$1295 $795

Advanced Network Security 40 Hours

5/12 to 5/16 Monday through Friday 8:00am to 5:00pm

$1295 $795

Excel 2010 Essentials 4 Hours


$99 $59

Excel 2010 Advanced 4 Hours


$99 $59

NMA Classes Offered and Schedule

Class Name Date and Time Retail Cost NMA Cost


http://www.nma1.org/Education/IQShare/

mailto:[email protected]

Did You Know……..ISU Big 12 Champions!

Photo COURTSEY: Athletics Communications (Cyclones.com)

By AB Patwa, co-op intern

Ending a dry spell of 14 years, the Cyclones Men’s Basketball team won the Big 12 Championship this

past month. No. 16 Iowa State (26-7) outscored Baylor (24-11) in the final four minutes to claim the 2014

Big 12 Conference Championship Tournament, 74-65. This is Iowa State’s second Big 12 championship title

(2000 being the last one) and the fifth tournament title in school history.

Fred Hoiberg now has 88 wins in his first four years, the best four-year win total in school history. Hoi

berg — an Ames native, four-year ISU starter and 10-year NBA veteran, stepped in as the Iowa State Men’s

Basketball coach in 2010 taking over for Greg McDermott, who left ISU to take the head coaching position

at Creighton University. Hoiberg earned his nickname “The Mayor” while starring at Iowa State in the mid

'90s. He was the prototypical college gunner, a guard who relied on three-point shooting to make up for his

relative lack of size. While on his way to averaging 20 points per game as a junior, Hoiberg was popular

enough to get write-in votes for Ames' mayoral election in 1993.

After winning the Big 12 Championship, Iowa State earned its 16th NCAA Tournament berth in school his

tory with a No. 3 seed in the East Region. The highest seed ISU has ever earned is a No. 2 seed (2000 and

2001). Iowa State is playing its 107th season and the fourth under head coach Fred Hoiberg. Hoiberg has led

the Cyclones to the NCAA Tournament the last three seasons. He is the second coach in school history to

earn three berths in a row (Tim Floyd, 1995-97). Iowa State beat North Carolina Central and North Carolina

in San Antonio to advance to its fourth Sweet 16 and first since 2000. Iowa State, in the past, has advanced

to the Sweet Sixteen three times (1986, 1997, 2014), Elite Eight once (2000) and the Final Four once (1944).

The Cyclones, 10-2 all-time in the NCAA Tournament as the higher seeded team, will face 7th-seeded Connecticut Friday, March 28, 2014 at 6:25 p.m. at Madison Square Garden. ISU is 1-2 all-time at Madison Square Garden, most recently falling to Rutgers (84-81, OT) in the semifinals of the 2004 NIT Tournament .


On behalf of LLDO community Services Com-

mittee, we would like to give a big thanks to all

those who help contribute to make this possible.

Many donated money, some helped out with ideas,

some helped gather supplies, and those pictured be-

low helped make the structure.

The CAN-DO project took place Sunday March 2nd at the

Marshall Town Center

15 area businesses were involved and together generated 14,000

cans to help the Emergency Food Bank of Marshalltown County



Stress open and honest communications

Energize, excite & motivate others

Lead by example with high expectations

Convey purpose & mission to motivate

others Celebrate successes & learn from

disappointments

Implement continuous improvement aimed

at world-class performance

Build teams to maximize success

Inspire in ways consistent with the

organization values

Model the organization values

Earn trust & respect

Promote integrity & ethical behavior

Meet your commitments

Be accountable for your actions &

decisions

Keep promises under pressure

Marshall all leadership attributes

Maintain internal & external customer

focus

Translate strategy into actionable

objectives & plans

Share vision, values & accountability

at all levels

Maintain direction & consistency in

big-picture & daily challenge

Create a win-win atmosphere

Create an environment where all can

stretch, take risks, create,

contribute & learn

Seize changes as opportunities

Take advantage of diversity

Provide effective controls/metrics

Mentor and coach for growth &

success

Maintain an effective customer

network to spot issues

Demonstrate strong operational

skills

Use complexity as leverage

Ensure operational performance

Capitalize on unanticipated

opportunities

NMA Leadership Model


Statement of Principles

We believe in the highest standards of personal and organizational integrity

and respect for the individual.

We believe in lifelong learning, continuous improvement, and the development

of a workforce capable of sustaining a competitive posture in the global

economy.

We believe management is a creative, dynamic, and essential process ena-

bling people to achieve personal and organizational objectives.

We believe that managerial responsibility is shared among all individuals at all

levels of the organization and that leadership is critical to management

success.

We believe that individuals and organizations have a community and civic

responsibility.

Code of Ethics

I will recognize that all individuals inherently desire to practice their occupa-

tions to the best of their ability.

I will assume that all individuals want to do their best.

I will maintain a broad and balanced outlook and will recognize value in the

ideas and opinions of others.

I will be guided in all my activities by truth, accuracy, fair dealing and good

taste.

I will keep informed on the latest developments in techniques, equipment, and

processes.

I will recommend or initiate methods to increase productivity and efficiency.

I will support efforts to strengthen the management profession through training

and education.

I will help my associates reach personal and professional fulfillment.

I will earn and carefully guard my reputation for good moral character and

good citizenship.

I will promote the principles of our Free Enterprise System to others, by high-

lighting its accomplishments and displaying confidence in its future.

I will recognize that leadership is a call to service.

President:

Linda Andrews X4275

Vice President:

David Heddens X4328

Secretary:

LeRoy Olson X4016

Treasurer:

Alejandra Martinez X4455

Programs:

Leah Cox X4406

Nate Mielke X4512

Community Services:

Alejandra Martinez X4455

Professional Development:

Landon Auld X4201

Members Relations:

Dave Heddens X4328

Awards:

Jason Kern X4387

Public Relations:

Katy Rhinehart X4406

Directors:

Rick Elsberry X4292

Katy Rhinehart X4406

Steve Bolar X4523

Doug Hart X4266

NMA Mission Statement

The mission of the NMA is to provide management and leadership

development opportunities and related chapter activities which

meet the needs of members and contribute to the effectiveness of

sponsoring organizations.

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