bootstrapping a-devops-matter
TRANSCRIPT
a devopsmentality
http://spencerfry.com/how-to-bootstrap
@patrickdebois
Thank you!
Cultural and Professional Movement
Adam Jacob
devops
http://www.youtube.com/watch?v=Fx8OBeNmaWw
My Background• Independent consultant
• Have worked in different roles
• Agile and Infrastructure
• Just Enough Developed Infrastructure - http://jedi.be
• Started organizing devopsdays
• Recently joined Cutter Consortium
Background check?
analysts
developer
operations
testers
network
storage
database
security
middleware
sales
manager
hr people
The movement is inclusive
Awesome
Happy
Cool
Built neat stuff!
Adam Jacob
There are exclusive people
Grumpy
Tool Centric
Us vs Them
I’m a devop you’re a sysadmin
Adam Jacob
Looking for tools?
Looking for tools?
You can still leave ...
Theproblem
DEV OPS
“It’s NOT a technical problem”
“It’s a human problem”
We don’t trust the guys from operations. They suck
We don’t trust the guys from development.
They suck
We don’t trust the guys from management.
They suck
Premise today“It’s a trust problem”
http://voetstappen.blogspot.com/
Starting a devops culture =
restoring trust
Traditional Business Formula
(Strategy X Execution) = Results
Factor
(Strategy X Execution) * Trust = Results
(-) Trust = (-) Speed (+) Cost
(+) Trust =(+) Speed!(-) Cost!
ofTrust
Tax Dividend
• 10 x 10 = 100 (- Tax 40 %) = 60
• 10 x 10 = 100 (- Tax 10 %) = 90
• 10 x 10 = 100 (+ Div 20%) = 120
Trust = f(character, competence)
Waves of Trust
Self
Relationship
Organizational
Market
Societal
1. Self Trust
“We trust people, who make things happen”
But ... Can others trust you?
“We judge others by their behavior,
we judge ourselves by our intentions”
Principle of Credibility“The 4 Cores”
• Trust = f(character, competence)
• Character = f(integrity, intent)
• Competence = f(capabilities, results)
Capability
Talents
Attitudes
Skills
Knowledge
Style
Ah, so this is where the (cool)tools come in !
I <3 technology
ChefPuppet
RubyJava
MysqlRedis
LinuxMac OSX
FogJclouds
NginxThin
VagrantVirtualbox
SinatraRails
EC2Vmware
Event MachineNode.js
Craftsmanship
Technology
Social
Management
Financial
Communication
But there’s a *lot* more
WTF, do I need to learn all that?
Broader knowledge, will make your actions
more balanced
It’s NOT about devs taking over ops or ops
taking over devs.
It’s about collaboration
with people you trust.
Results:
• Take responsibility for results not just your action. Avoid , my job is only to ...
• Expect to finish the job
• Finish strong
Bootstrapping
Make a personal backlog• Plan an item you can really make happen
• No too big, make it feasible
• (Result)Define what you want to achieve
• (Competence)Learn what you need
• Do : trust comes if you make things happen
• Check the result
• Act on it
As a person
• I want to develop these capabilities
• I want to achieve results
• When I fail , I want to learn and improve!
As a manager, I want to
• help people develop these capabilities
• help people achieve results
• (support the people)
• help people fail and learn and improve!
(+) Trust =(+) Speed!(-) Cost!
2. Relational Trust
Reach out to others
Agile already did a great job
Get together
find alliesforward links
organize meetupsdistribute books
find people with real issueskindly ignore nay sayers (for now)
You can use technology to get the
conversation started
• Continuous Delivery
• Automation
• Scalability
• Performance
• Testing, Monitoring
• Fixing a problem
• Infrastructure as code
• <whatever>
“Seek to establish trust”Technology Trust by Testing, Monitoring
Human Trust by Behavior
13 Behaviors“trust is established through action”
• Needs to be balanced
• Too Little (Weakness)
• Sweet Spot (Strength)
• Too much (Weakness)
• f.i. talk straight vs demonstrate respect
#1 Talk Straight
• We really need this tool vs I want to learn this tool
• It needs to be finished by X (that leaves me some time)
• The user/my boss wants this now
• It’s urgent, it’s important
#2 Demonstrate Respect• we judge a person’s character, by how he
treats people who can’t help or hurt him
• little things , making things helpful
#3 Create Transparency
• no more Bob’s directory
• check in your code
• expose logfiles, config files ...
• visualize progress (Kanban, Burndown)
• share your information
• make results repeatable
#4 Right wrongs
• when you know there is a short cut, fix it and don’t leave it
• fix a bug when it occurs, write a test
• fix it, fix it all the way
“to know what is right and not to
do it is the worst cowardice” - Confucius
#5 Show loyalty
• give credits
• talk as if people were present
• represent others
#6 Deliver Results
• Clarify Results upfront
• your definition vs my definition
• Small steps = Validation test (Userstories)
#7 Get Better
• seek feedback (Retrospectives)
• learn from mistakes (5 whys)
• ask: what to continue, what to stop, what to start now!
• metrics (Neutral , not emotional)
• change the system (Systems Thinking)
“Illiterate are those who can not
learn, unlearn, relearn” - Alvin Toffler
#8 Confront Reality
• avoid 99% finished
• burn down chart
• only measure of progress is working software (in production)
#9 Clarify Expectations
• deadlines vs. cut corners (win-win or no deal), negotiate them (who vs trust)
• talk to devs, what do they expect
• talk to admins, what do they expect
• talk to customers
#10 Practice Accountability
• Accountability requires facing Truth
• yourself and others
• Don’t blame others , no pointing fingers
#11 Listen First“If there is any secret, it lies in the ability
to put yourself in the other person’s place”
- Henry Ford
#12 Keep Commitments
• don’t PR your way out
• make them careful
• group is committed to results (not manager)
• mgt supports team to keeping commitments
#13 Extend Trust• Make it an action
• here is the password
• here is the code
• everybody can check in and deployed to prod (with tests :)
remember it’s inclusive not exclusive!
As a person,
• Given my capabilities
• I want to practice these 13 behaviors
• Help others to practice these 13 behaviors
As a manager, I want to
encourage behavior that increases trust
(+) Trust =(+) Speed!(-) Cost!
“Don’t change culture, change behavior!”
Organizational Trust
• Redundancy
• Bureaucracy
• Politics
• Disengagements (quit and stay)
• Turnover (employee)
• Churn (stakeholders)
• Fraud
Eliminate Taxes
Interesting Books
Want to know more?
#devops on twitter & irchttp://devopsdays.orghttp://devopscafe.org
http://planetdevops.netdevops googlegroup
devops-toolchain googlegroup
QUESTIONS?
Thank you!
Patrick Debois - http://jedi.be/blog - @patrickdebois