bouncing back from service blunders
TRANSCRIPT
Bouncing Back from Service Blunders
Front-End Customer Service TrainingRevenue Cycle Department
Steps to Recovery
• Say You’re Sorry• Fix the Problem• Give the Customer a Care Token
TRANSCRIPT
Bouncing Back from Service Blunders
Front-End Customer Service TrainingRevenue Cycle Department
Steps to Recovery
• Say You’re Sorry• Fix the Problem• Give the Customer a Care Token