boyle dennis closing remarks_tempfile
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design thinking at IDEO…!
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Who is IDEO?!
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IDEO
Boston New York Palo Alto San Francisco Shanghai London
33 years 600 people
12 disciplines 40 nationalities
10 offices 3 continents
Chicago Munich
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IDEO: Helping organizations innovate!
Products, services, environments and digital experiences!
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...designers have a unique way of solving problems!
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It’s less about the form or even the function…!
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…and more about the process!
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we call it! “design thinking”"
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“Business people don’t need to understand
designers better: !they need to be
designers.”!
– Roger Martin!Dean, Rotman School of Management!
University of Toronto!
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at its core design thinking is…!
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…a human centered approach to innovation!
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aiming to understand people on multiple levels!
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it is an approach to innovation!
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Design Thinking projects!start with !
“How might we…”! “What if….”!
or !“What is the future of…”"
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from a process standpoint…!
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-Look to People…as your source of inspiration. !
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-Prototype and Experiment -early and often. We call it “building to think.” !
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-Go Beyond Concepts and generate stories and scenarios to enable your ideas to spread. !
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it starts !with empathy"
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American Red Cross!
How can we improve the donor experience?"
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Red Cross!
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Red Cross!
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Kaiser Permanente! Nurse Knowledge Exchange!
How might we improve the nurses !shift change experience?!
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Kaiser- Nurse Knowledge Exchange!
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Kaiser!
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National Campaign to Prevent Teen!and Unplanned Pregnancy:!
Bedsider birth control support network!
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Palo Alto Medical Foundation!Project “Champion”!
How might we improve !care for our chronically ill patients? !
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PAMF!
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Palo Alto Medical Foundation!
PAMF!
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PAMF!
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PAMF!
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PAMF!
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PAMF!
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PAMF!
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A few techniques to consider!when out there looking for
inspiration, prototyping and telling stories…!
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Be sensitive to “work-arounds”!
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insights come fromextreme users
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analogous situations
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building to think!
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Stanford Emergency Room
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Stanford Emergency Room
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Stanford Emergency Room
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Stanford Emergency Room
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prototypes don’t have to be physical but they must be
tangible!
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sometimes the story is the end result!
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so, as a recap…!
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design thinking !is a human centered
approach to innovation
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As a design thinker you… !
-Look to People…as a source of inspiration.!-Prototype and Experiment early and often. !-Go Beyond Concepts and generate stories and scenarios. !
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thank you!