BP Centro

Objectives and Policies

Emily Abraham-Linesch (CEO)Nik Ily Diyana (COO)Tengku Nuratiqah (CHRO)

Agenda

Company OverviewMission StatementValues and EthicsEconomic GoalsGovernmentsLong Term Organizational ObjectivesShort Term Organizational GoalsAttitude Toward Change Policies

Company overview

Experienced great growth in the US and globallyDelivers services and products such as:

Gasoline, oil and services Food products and services Grocery products General merchandise and service establishments Entertainment

Does not own companies, but leases facilitiesBuilds relationship on a long-term basisPetroleum and auto-related products must be purchased from BP

Mission Statement

We are commited to our customers in terms of providing them with high quality products and services 24 hours a day, 7 days a week, 365 days a year.

We are involved in the real estate business and it is our goal to develop a concept of shopping complex through Europe.

Values and Ethics

Respect for Human Rights, Protection of the natural environment, Fairness and honesty in human relationships,High quality standards,Customer and employee satisfaction,Develop a strong brand image.

Main Economic Goals

Serve the emerging markets Penetrate into the European market

Create brand awareness

Gain market share

Governments

Ensure good relationship local national

Fulfill work legislation legal requirement

Political environment fair direct

Long Term Organizational Objectives

Promote BP Centro corporate culture In 5 years time BP – regional center of excellence Training centers in Finland Future managers

Short Term Organizational Goals (1)

Develop concept of world wide Act local Official language

* EnglishFight discriminationBuild a strong corporate cultureBuild relationshipEfficient communicationCollaboration with franchisees

Short Term Organizational Goals (2)

Encourage communication among district managers team

Customer service

24/7

365 days

Attitude Toward Change

To set up the company’s reputation, need for some stability and landmarks,Be on the edge of change in terms of quality management,Adopt a proactive attitude toward change on a long term view.

Policies (1):Accountability To Stakeholders

Relationship management coordinating with stakeholders to

avoid prejudicial activities to environment and the community

Impact assessment to evaluate the consequences of

business activities on people (proactive approach)

Policies (2):Relationships With Employees

Employee empowermentReward excellence through bonuses or share optionsAlways get the best person for the job, from within if possibleMake sure individual goals match corporate goalsProvide possibilities to balance work life and family life

Policies (3):Internal Structure

Favor constant tapping of upcoming technology to: minimize labor cost develop a HRIS to enhance communication

and improve efficiency of information sharing

Build a team-oriented organization and participative environmentOutsourcing when feasible

Policies (4):Monitoring, Controlling

Measure results regularly against set goals and re-evaluate goals if necessaryRegular benchmarking for continuous improvement Encourage structured feedbacks Organize internal auditing

Conclusion

Emphasize on corporate culture

Build excellence using edge-cutting technology and state-of-the-art HRM methods

Adapt to the needs and environment