BPC WORKSHOP FOR USHERS, HOSPITALITY & EVANGELISM MINISTRIESHow to become better greeters and turn 1st time guests into members!

BPC Workshop Agenda Topics of Discussion: Guest Retention – Reasons Guests don’t return and what you can do to

repair it HOSPITALITY - To include video How to recognize 3 types of Guests – Un-churched/Traditional

Church/Drop Outs - USHERS Making Guests feel welcome – HOSPITALITY To include video Unhealthy Church (guests pickup on problems within the church) -

COMBINED Meeting expectations of your guests - COMBINED How to engage consumers (people not affiliated with your church) -

EVANGELISM How to evangelize to people who are already members -

EVANGELISM Empathy for guests – space anxiety - USHERS Have guests connect to your church - COMBINED 1st impressions (7minutes to make an impression on guests)

HOSPITALITY To include video

Facilitators

Sponsored by the Evangelism Ministry - facilitate workshop with two-person teams to review presentation slides for the following:- Sylvester Davis and Vanessa Hall – Hospitality- Lydia Prude and Minister Govan – Evangelism- Terry Evans and Tonya Walker – Ushers

All 3 ministries will collaborate on the following:- Unhealthy Church- Meeting Guests Expectations- Have Guests Connect to Your Church

Guest Retention Video

Why guests don’t return and what you can do to repair it? Keep a managed record of all guests and follow up

within 2 weeks. Most guests will decide in the first few minutes

if they will return, even before the music starts.  It’s easy to walk into church if you’re there every

week, but do you remember what it was like walking in for the first time, when you didn’t think you’d know anyone and wondered if anyone would want to know you?

How to recognize 3 types of Guests Un-churched - video

People who doesn’t know / don’t believe in Jesus Christ

Traditional Church People who come to church on a regular

basis Drop Outs

People who used to come to church on a regular basis, but have since strayed away

Making Guests Feel Welcomed Video The over-bearing greeter

Loud and aggressive Does the greeter create barriers?

Greeters don’t show up on time Do a half-baked job Rarely make eye contact Don’t seem to really care Not informed of upcoming church events to

share with guests

Unhealthy Church

Guests pick up on problems within the church Members whispering among themselves

about internal problems within Bellefonte Not greeting guests as they are seated on

the same pew Cleanliness of the church

Meeting Expectations of your Guests How can we meet your needs? Enjoyable service with strong message Can we provide you with some information about our church?

Church website Welcome CD packet

You are a tour guide who takes people to their destination, not a travel agent who sends them there.  Walking parents and kids all the way to the next volunteer in

the kids’ worship room is far better than pointing a finger and saying, “it’s down there on the right.” Walk with people and ask them questions on the way. Be genuinely interested in their lives.

How To Engage Consumers Video

Who is the consumer? People who have not joined Bellefonte, but

continue to visit or shop around for a church home.

You are the first loving touch every guest will meet, which sets the stage for people to be open to life change.  People will be more or less receptive to the

teaching depending on how they were made to feel on the way in.

How to Evangelize to People who are Already Members Congregational Prayer to invite guests Equip your members in personal evangelism

Sharing their own testimony of coming to faith in Christ

Sharing the gospel of Christ in clear and simple terms

Improve your hospitality Your hospitality ministry leaves a lasting

impression as they leave Your hospitality ministry prepares the way for

people to enter the worship service Engage your community

Empathy for Guests

Space anxiety Unfamiliar with church surroundings

Where are the restrooms? Where can I change my child’s diapers? Is it okay to sit here? Where is the welcome center for guests? How do I find out where Children’s Church is

being held? What brought you to Bellefonte today?

Have Guests Connect to your Church Provide a spiritual experience they won’t

forget Provide family fun activities everyone in

the community can enjoy BPC Church Website Social Media

Facebook Group Page Twitter

1st impressions Video

7minutes to make an impression on guests

Video References

Welcome to our Church http://www.youtube.com/watch?feature=player_embedded&v=xKUkz0nnp_8

 How Unchurched People View the Church http://www.youtube.com/watch?feature=player_embedded&v=p_SBgEW7XT4 Bad Church Greetershttp://www.youtube.com/watch?v=8xJleNCiiTE&list=PLCFC3B27A630F1963&index=3 First Impressionshttp://www.youtube.com/watch?v=mDNDTTjNXIw&feature=player_detailpageFirst time guest

http://www.youtube.com/watch?v=8dL8dpPDDJQ&feature=player_embedded

BPC WORKSHOP FOR USHERS, HOSPITALITY & EVANGELISM MINISTRIESHow to become better greeters and turn 1st time guests into members!