UNIT 5 : INTERPERSONAL COMMUNICATION.

FACTORS AFFECTING INTERPERSONAL COMMUNICATION

# Self – Image

How you view yourself. If others perceive you as capable and

friendly, you will likely feel that way about yourself.

# Self - Disclosure

The worker who rarely self-disclosure is often regarded with suspicion and distrust

Worker who discloses inappropriately is seen as too confessional.

# Clarity

1) Choice of language

Choice of words must be precise in meaning and understandable.

2) Feedback

Indicates whether your message was understood.

if it was not understood, restate your thoughts.

Repressing thought without clarifying lead to anger.

Degree and type of clarity needed to vary from situation to situation.

# Personal Filter

Acts as a Communication filter

Accepting cues and messages while excluding others.

Not a passive recipient of messages but actively involved in selecting, organizing and interpreting messages.

‘Filter’ is made up for own purpose, motivations, thinking patterns, biases, attitudes and memory.

Each individuals interpret the same message in different ways.

CREATING COMMUNICATION CLIMATE

# What Is Communication Climate?

Tone of a relationship, expressed by the people’s verbal and non verbal messages

Created by the way people feel about each other.

# Positive Communication Climate

Valued Interact confidently Courteously Openness Trust Honesty Feel good towards one another Listen carefully & ask questions Offer feedback

# Negative Communication Climate

Someone’s contribution is not appreciated

Less communication and feedback More inclined to wait and see what

happens Uncomfortable & unwilling to interact Difficult to get and give information

EFFECTIVE INTERPERSONAL COMMUNICATION

Actions taken in response to communicate.

Two or more people interact with each other.

Helps in building workplace relationships.

Manage interaction and achieve balance that satisfies both parties.

‘I’ MESSAGE

# Definition

Develop assertion & show openness Express needs & wants Express feelings

# Part of “I” Message

a) Two-part Message Feelings + Behaviour Describe other person’s

behavior rather than interpret,judge or evaluate it.

b) Three-part Message Feelings + Behaviour +Effects Statement : “ I feel……

when….because…..”c) Four-part Message

Feelings + Behaviour + Effects + Acceptable alternative behavior.

Statement : “I feel…when…because….i would like….”