bpd zenith amug presentation 2017
TRANSCRIPT
DRIVING STRATEGIC TRANSFORMATION AT A MAJOR INTERNATIONAL AIRPORT WITH
MAXIMO IN THE CLOUD
AGENDA
The AirportThe Situation The Business Solution Airport Achievements / Key OutcomesLessons LearnedThe Future Roadmap
AIRPORT PROFILE
Australia’s busiest airport40 million passengers each year3 passenger terminals7 cargo terminals$AUS1.2B revenue
PREVIOUS MAINTENANCE ARRANGEMENTS
Early 2000s
Single Management Provider, plus its own on site First Response Team
2012 2012 & Beyond
End of Contract review found a reduced focus on Asset Condition
A change was needed to refocus on Asset improvement…
CHALLENGES WITH THE INCUMBENT SYSTEM
Business Goals
Human Challenges
Technology Enablers
BUSINESS
The system had become challenged in meeting the evolving business needs of the airport:
No formalized frameworks
Inadequate reporting
Data integrity
Poor structure
Go back - we don’t know what
we’re doing!
HUMAN
Processes were largely manual, ill defined or undocumented:
Call Center
Airport Stakeholders
FM First Response
Team
FM Service Contractor
Work Orders
FM Calls Service Requests
Maximo
“The systems had become full of rubbish data!”
– On Site Team
Unscripted process Manual process
TECHNOLOGY
Responsibilities for the systems were unclear and there was a lack of co-ordinated Continual Improvement of the Maximo system and processes.
FM Systems
Performance Management & Continual Improvement
Operational Support
A NEW APPROACH FOR STRATEGIC TRANSFORMATION
Invest
Invest in its specialized airport assets
Retain
Retain ownership and knowledge of these assets
Improve
Improve asset standards with a program of investment
Implement
Implement a Managed FM Business Solution
AIRPORT SOLUTION
OBJECTIVES
Full ownership and accountability Data integrity Build the asset knowledge Flexible design – future growth Performance Management Insightful reporting and analytics Access to industry best practice
FINDING THE SOLUTIONThe team had an active role:
Developing and documenting work processes
Refining maintenance programs
Determining the best data structures, naming conventions and workflows to suit the business needs for the future
Configuring a new instance of Maximo
SYSTEM EXPANSION
Serv
ice
Are
a &
Use
r Ba
se
Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8
HVACAerobridgesFireLiftsGeneral BuildingNon-FM Services
Aeronautical Ground LightingCar 2High VoltageWater Treatment PlantSCADA
Aeronautical Ground LightingCar 2High VoltageWater Treatment PlantSCADA
Grounds MaintenanceProperty ServicesProject ComplianceTerminal Presentation
HVACAerobridgesFireLiftsGeneral Building
HVACAerobridgesFireLiftsGeneral Building
ON-GOING MANAGEMENT
Performance Management
Managed FM Systems
FM HubContact Center,
Works/DataCo-
ordinationSolution
DevelopmentMaximo, XRM,
iBIM
The Airport
Airport Stakeholder Groups
Infrastructure and Services
Team
Operations Teams
Project Compliance
Terminal Presentation
Team
Business Continuity
NotificationNotification
smartNOTIFYsmartNOTIFY
ReportingReporting
COGNOSsmartINSIGHTS
COGNOSsmartINSIGHTS
Field AuditField Audit
smartAUDITsmartAUDIT
Airport Corporate System
CorporateMaximo
CorporateMaximo
• IT• FIDS• Security• Baggage• Cameras• eDirectory• Phone• Printers• SACS• Car Parks
• IT• FIDS• Security• Baggage• Cameras• eDirectory• Phone• Printers• SACS• Car Parks
OracleFinancials
OracleFinancials
FM Service Contractor Systems
Other• General• Cleaning• T3
• General• Cleaning• T3
AMS
FM Service Contractors
Other Teams
MAXIMO 7.6
MAXIMO 7.6
FM Hub SupportData Curation & Analysis
xRMsmartQUESTION
xRMsmartQUESTION
FM Hub Contact Centre
ESBESB
MANA
GED
FM B
USIN
ESS S
OLUT
ION
SYST
EMS
WHAT HAS THE AIRPORT
ACHIEVED?
1. Increases in Asset Standards
2. Increases in Service
3. Improved Data Integrity and Process Efficiencies
INCREASES IN ASSET STANDARDS1.Improved Asset
Availability:50% reduction in Aerobridge breakdowns pa18% reduction in HVAC breakdowns pa
INCREASES IN SERVICEContractors are more responsiveLess Operational DelaysHappier passengersReduced PM Backlog
TOTAL WORK SINCE INCEPTION
0
1000
2000
3000
4000
5000
6000
7000
Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3
2014 2015 2016 2017
Total Work Orders - All Types
CM
CW
GS
IV
PM
RM
Spike in Winter Months?
TOTAL WORK COMPLETED SINCE INCEPTION
0
1000
2000
3000
4000
5000
6000
Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3
2014 2015 2016 2017
Total Work Orders Completed by Year/Quarter
CM
CW
PM
RM
TERMINAL 2 - AEROBRIDGES
TOP 5 Faulted Assets
Fault Cause
Asset Description No of Faults Component OperatorABB ‐ T2 Gate 45 22 2 20ABB ‐ T2 Gate 42 13 1 12ABB ‐ T2 Gate 44 13 1 12ABB ‐ T2 Gate 52 9 1 8ABB ‐ T2 Gate 53 5 2 3
Terminal 2
TERMINAL 2 - BATHROOMS
TOP 5 Faulted Assets
Asset Description No of FaultsBTH‐(M) ‐ T2 Foodcourt 81BTH‐(F) ‐ T2 Foodcourt 51BTH‐(F) ‐ T2 Gate 54 47BTH‐(M) ‐ T2 Carousel 2 43BTH‐(M) ‐ T2 Carousel 6 36
Terminal 2
Asset Detail
WORK BY LOCATION
IDENTIFIED/PLANNED WORK (REMEDIAL)
0
10
20
30
40
50
60
70
Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3
2015 2016 2017
AeroBridge Identified/Planned Work Orders by Quarter by Priority
1
2
3
4
5
REPORTED/UNPLANNED WORK(CORRECTIVE)
0
50
100
150
200
250
Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3
2014 2015 2016 2017
AeroBridge Reported/Unplanned Work Orders by Quarter by Priority
0
1
2
3
4
5
IDENTIFIED/PLANNED WORK(REMEDIAL)
0
10
20
30
40
50
60
2014 2015 2016 2017
HVAC Identified/Planned Work Orders by Quarter by Priority
2
3
4
5
REPORTED/UNPLANNED WORK(CORRECTIVE)
0
50
100
150
200
250
300
350
400
450
2014 2015 2016 2017
HVAC Reported/Unplanned Work Orders by Quarter by Priority
1
2
3
4
5
IDENTIFIED/PLANNED WORK(REMEDIAL)
0
0.5
1
1.5
2
2.5
Qtr2 Qtr3 Qtr1 Qtr2
2016 2017
Airport Ground Lighting Identified/Planned by Quarter by Priority
1
2
3
REPORTED/UNPLANNED WORK(CORRECTIVE)
0
20
40
60
80
100
120
140
160
Qtr1 Qtr2 Qtr3 Qtr4 Qtr1 Qtr2 Qtr3
2016 2017
Airport Ground Lighting Reported/Unplanned by Quarter by Priority
1
2
3
4
5
TERMINAL PRESENTATION – BEFORE & AFTER
0
5
10
15
20
2016 February 2016 March 2016 April 2016 May 2016 June 2016 July 2016 August 2016 September 2016 October
Asset BATHROOM FIRE HVAC LIFTS LV-LIGHTING
Count of Asset and Audited by Year, Month and Asset
0
50
100
2016 February 2016 March 2016 April 2016 May 2016 June 2016 July 2016 August 2016 September 2016 October
Asset BUILDINGS Count of Ref by Asset
BATHROOM
BUILDINGS
FIREHVAC
LV- LIGHTING
• Contractors more closely monitoring/reviewing their own performance
• Significant Reduction in non-Building Terminal Presentation Items
• Particularly Noticeable since the commencement of Audits
• No Bathroom Items since July• Minimal Fire/HVAC/Lifts/LV-
LightingAuditing Commenced
IMPROVED DATA INTEGRITY AND
PROCESS EFFICIENCY
Business Solution expansion Greater reliance on information based managementReduction in costs
WHAT IS NEXT?Maximo
Analytics & Watson
Mobility
GISiBIM
IoT & Data Integration
LESSONS LEARNED
Choose who you partner with carefully
Play an active role in developing the business processes together
Take an agile approach for the future
Many ways of doing the same thing in Maximo - choose the way that ensures no glass ceilings in the future
Understand what is the minimum viable product for go live? Asset management is a long journey
Founded in 1994, our Headquarters are in the UK. We have global operations in North America, Europe and Asia Pacific – offering a 24x7 ‘Follow the Sun’ support service.
Highest level of IBM Accreditations and Maximo Partner of the Year:
• Early adopters of Cloud • Forward thinking solutions• Trusted advisor to clients
Experience and capability to help airport operators leverage data to meet capacity demands, operate more efficiency, address rising costs, and differentiate their service.
BPD Zenith is an Enterprise Asset Management partner for organizations worldwide.
Our solutions are purpose-built for specific industries, providing complete platforms that are
designed to make the world work better.
THANK YOU FOR LISTENING. ANY QUESTIONS?
Graeme Sharp CEO Asia Pacific [email protected]
+61 438 148 663bpdzenith.com