bpg 1 attitude
DESCRIPTION
AttitudeTRANSCRIPT
Attitude
What is Attitude?
• Attitude is an inward feeling expressed by outward behavior.
• People always project on the outside what they feel on the inside.
Types of Attitude
• Spectators with Neutral Attitudes• Critics with Negative Attitudes• Players with Positive Attitudes
Spectators with Neutral Attitudes
• Watch life happen and observe others• Play it safe and try to avoid risks• Are afraid of change• Often are tired or detached• Defining word is: Maybe. • Prevailing action: Coast... • Typical phrases: I doubt it, I might, I don't know and
I'm hesitant
Critics with Negative Attitudes
• Comment on life and complain• Critique after the fact, imposing their "expertise" and
finding fault in others• Are annoyed about change• Often appear frustrated or pessimistic• Defining word is: No! • Prevailing action: Stop! • Typical phrases: I can't, I won't, No way and you
made me….
Players with Positive Attitudes
• Actively participate in life and embrace opportunities• Take risks and are willing to make mistakes• Enjoy learning and change• Usually are confident and optimistic• Defining word is: Yes! • Prevailing action: Go! • Typical phrases: I can, I will, I'm sure and I choose to
Ways to build a Positive Attitude
• The choice is yours• Use your leisure time productively• Build the habit of using positive language• Surround yourself with positive people• Develop a “Givers Gain” mentality• Let go of anger, resentment and judgment
Ways to build a Positive Attitude – contd..
• Stop believing in what you think is true and start believing in what you really want
• Take responsibility for your own life• Learn techniques to dissociate yourself from
situations• Create positive, realistic expectations and take action
©Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt. Ltd.
Five Truths about Attitude
Attitudes have the power to lift up or tear down
a team
Bad attitudes compound faster than good ones
An attitude compounds
when exposed to others
Rotten attitudes, left alone, ruin
everything
Attitudes are subjective
©Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt. Ltd.
Ability, Motivation, and Attitude
Ability is what you are capable
of doing
Motivation determines what you do
Attitude determines how
well you do it
Building a positive impact on negative people
• Be a positive example• Listen but set limits• Focus on Behavior• Help them diagnose their negativity• Appropriate use of praise• Encourage them• Help them set Goals• Depersonalize mistakes• Coach or mentor them• Appeal to their pride• Give them more responsibility
Summary
• Attitude• Types of Attitude• The type of Attitude to adopt
©Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt. Ltd.
Definition of You-Attitude
A style of writing that looks at things from the reader’s perspective and expresses genuine consideration for the reader
©Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt. Ltd.
Ways to Develop You-Attitude
Adopt a You-attitude
Avoid negative expressions
Reflect appropriate reader-writer relationship
Avoid sounding superior, angry, or condescending
Do not embarrass your reader
Use positive words and phrases
Stress on what can be done
©Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt. Ltd.
Avoiding Negative Expressions
Writers are sometimes unaware of the hidden messages that they send:
You overlooked…you are carelessYou state that…but I don’t believe youYou failed to…you are carelessYou claim that…it’s probably untrueI am right…you do not understandYour delay…you are at fault
©Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt. Ltd.
Right Language to Convey “You” Attitude
The following are some of the right language tone to convey You-attitude
Adopt a “You” attitudeReflect appropriate reader Avoid sounding superior, angry, and condescendingDo not embarrass the readerUse positive words and phrasesAvoid pompous words Maintain dignity
Let us look at each of these in the subsequent slides.
©Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt. Ltd.
Adopt a You-Attitude
Now you will find a wider choice ofmerchandise in the greatly enlarged building.
Oh great!
So?
We are happy to announce that we haveincreased the size of our store building.
Being Un-sophisticated
Being MORE-sophisticated
©Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt. Ltd.
Adopt a You-Attitude
Instead of UseWe call to your attention…
You will be interested to know
I am sending the enclosed check…
You will be happy to receive…
Focusing on “YOU” instead of `I’
©Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt. Ltd.
Instead of writing ………..With effect from 14 July, I suggest your goods be delivered at 7.00 am sharp instead of the usual 6.30 am. I seek your cooperation in this respect.
Better phrase the above content like this ………….My suggestion is that we deliver your goods promptly at 7.00 am insteadof the usual 6.30 am. I hope this arrangement is convenient for you.
Reflect Appropriate Reader–Writer Relationship
Using polite language – Stress on “YOUR” convenience
©Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt. Ltd.
Avoid Sounding Superior, Angry, and Condescending
Being Blunt or Curt Being Positive and Courteous
Please do not expect us to send you the forms you requested if you carelessly omitted the identifying numbers.
If you send us the form numbers, we will be glad to send you all the papers you requested.
We are sure you recognize the fact that we cannot grant everyone’s request for a grant.
Although money for your grant is unavailable this semester, we hope you will reapply nextsemester.
Using positive tone instead of being blunt or curt
©Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt. Ltd.
Do Not Embarrass Reader
Embarrassing Empathetic
As you did not respond within ten days, it should be clear to you that you did notqualify for the free gift.
You probably did not notice that your order was mailed after our special gift order had expired.
©Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt. Ltd.
Use Positive Words and Phrases
• There are no more places for the May 15 seminar. Please be likewise informed that there will be no similar seminar organized until October.
Projecting a Neutral Attitude
• Due to its popularity, all places for the May 15 seminar have been filled. A similar seminar will be organized in October and we will be happy to reserve a place for you, if you like.
Projecting a Positive Attitude focusing on “YOU”
©Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt. Ltd.
Stress! What Can Be Done?
Accusing Empathetic and Sympathetic
The problem would not have occurred if you had connected the wires properly.
The problem will be resolved if you connect the wires according to the instructions given.
©Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt. Ltd.
Which is Better? (1 of 2)
Projecting Neutral Attitude Being Courteous
Please wait for Mr Suppiah to handle your complaint.
The full payment of the housing loan is due.
©Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt. Ltd.
Which is Better? (2 of 2)
Being Curt and Hurtful Being Gracious
You must pay the full amount of your loanimmediately.
As soon as Mr Suppiah returns, he will answer your enquiry.
©Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt. Ltd.
Use Personal Pronouns
We look forward to working with you.Meanwhile, if there is anything further that we can do for you, please let us know.
If there should be any questions concerning the matter, please call the number listed on the letterhead above.
Exhibiting Finesse
Curt
©Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt. Ltd.
As a regular user of the National Library, I would like to express my appreciation of the improvements made in the last 10 years.
I, as a frequent borrower, wish to inform you that I am pleased with the improvement in quality of the National Library over the years.
Avoid Pompous Words and Phrases – Style of Expression
Pompous – Full of “I”
Appreciative – Focus on “YOU”
©Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt. Ltd.
Maintain Dignity
As a valued customer, you can rest assured that we will take every precaution to ensure that you get the best service in the future.
Since you are a valuable customer, we hope you will give us another chance to prove that we can do a good job.
Pompous
Expressing with self respect
©Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt. Ltd.
Summary (1 of 2)
• Meaning of You-Attitude in Writing: A style of writing that looks at things from the reader’s perspective and expresses genuine consideration for the reader
©Copyright 2015, All Rights Reserved. Manipal Global Education Services Pvt. Ltd.
Summary (2 of 2)
• The Right Language to Convey You-Attitude: o Adopt a You-attitudeo Reflect Appropriate Reader o Avoid Sounding Superior, Angry, and
Condescendingo Do Not Embarrass Readero Use Positive Words and PhrasesoMaintain Dignity