All About Fleet Readiness

BPM/NPC

Mission First….Sailors Always

BUPERS/NPCAt a Glance

Map Legend

BUPERS-DC/BUPERS-MILL/NPC HQs Navy Band Consolidated Brig Subordinate Units

Worldwide Locations

Navy Brig – Pearl Harbor, HINavy Band – Pearl Harbor, HINavy Band – Naples, ItalyNavy Band – Yokosuka, Japan

Navy Band - Newport

BUPERS - DCNavy Band – Annapolis

NAMALANavy Brig – Norfolk

Navy Band – NorfolkFleet Support – Little Creek

Navy Band - NOLANavy Band - Jacksonville

Navy Consolidated Brig - Charleston

Navy Brig – Puget SoundNavy Band - Silverdale

Monterey

Navy Band – North Island

Navy Consolidated Brig - Miramar

NACICNavy Band – Great Lakes

Retired Records – St. Louis

BUPERS Millington/NPCNavy Band - Millington

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BUPERS Millington/NPCKey Services

• PCS Orders• OCO Detailing• Customer Service Center (1-866-U-ASK-NPC)

• Selection Boards• Records Management• Workforce Analytics • Training Quota

Management• IM/IT Support, Systems

Oversight and Management• Strategic Communications• NPRST – Science and

Technology

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BPM/NPC Value to the NavyCore Services to the Fleet

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BUPERS Millington/NPC Level of Effort

Welcome to the ENGINE ROOM!

Measurement Value

Orders PCS 103,761 / IA 17,198 / Mob 13,795

Record maintenance 9.6M total records / 2.7M images

Selection Boards Approx. 150 boards w/2500 participants

Separations 9,463

Customer Service Center transactions 284,971

CSC phone calls answered More than 193,000

Reclassifications/Quotas Managed 4,238/240,000

Adverse Actions 347

MEDHOLD/LIMDU/Incapacitation Pay 1943

PTS Applications 106,525

SRB paid More than $100M

Unemployment verifications 18,946

Congressional letters answered 2,544

IT Systems 123

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BPM/NPC Volume of Work Major Production Statistics

Key Service to Fleet Volume of Work

PCS Orders• PCS Orders - 103,761• IA Orders - 17,198• MOB Orders - 13,795

Selection Boards

• Officers screened for active and reserve boards - 41,176• Special Selection Board requests processed - 38• SECNAV approved special boards - 19• Active enlisted records screened - 35,901• Reserve enlisted records screened - 7, 234• Requests for Special Enlisted Selection Boards - 14• E7 to E9 screened for continuation - 9,096• Annual Spec. Duty Assignment Pay recertification - 26,171• Enlistment Bonus funds distributed - $19,305,400• Officers promotions to next grade - 11,134• Officers re-designated - 2,489• Active and reserve appointments issued - 4,238• Statements of Service - 7,500• Enlisted Statement of Service Final Authorization - 7,658• Enlisted separations processed - 2,251• Officer separations processed - 2,328• Departmental Review Boards conducted - 995• Medical boards to PEB reviewed and referred - 123• Active Duty PEB Fitness authorizations - 3,337

IT Systems Oversight and Management

• Processed 18,764 NMCI invoices and pre-invoices • Successfully executed Unneeded Account Cleanup (UAC)

deactivation by finalizing the removal of 2,019 accounts• 10,000 potential IA issues have been identified• Successfully completed 1,653 FY10 Tech Refresh seats• Pay Pers FRB - 85 Requests for Information Services (RIS)• 24 BUPERS FISMA systems – Certified and Accredited • Safety/Information Assurance and Security Stand down for

11,235 BUPERS employees

Key Service to Fleet Volume of Work

Records Management

• Medals and Awards requests processed - 18,470• Military records corrected - 2,140• Verification of active military service requests - 13,114• Congressional inquiries - 2,482• Notices of claims for unemployment benefits - 18,946 notices• Reserve date verification and correction - 22, 878• Corporate databases for reserve gains updated - 20,554• Mail - 163,683 pieces processed• Record requests classified - 14,030• OMPFs from NPRC ordered and processed - 3,913• OMPF technical corrections - 9,840• OMPF CDs - 89,825• Paper OMPF images processed - 6,838• Electronic OMPF images processed - 2,677,376• Medical records closed out and cleared - 13,530• Email and phone responses - 76,787• GI Bill determinations - 19, 083• Board member/recorder travel and per diem managed - 2,500• Individual board packages/letters - 39,394 • Statutory and administrative boards - Over 150

Quota Management

• Work-in-Progress accessions managed - 37,084• Reclassified Sailors into needed ratings - 4,021• Quotas managed - 240,000• School seat reservations - 54,000

Strategic Communications

• Published 199 stories on Navy News Stand, Daily News Update Rhumblines, BLUF and the PIN

• Responded to 353 external media queries--a 13 1/2 % increase.• Produced 21 Direct-to-Sailor programs that aired on AFN and

Direct-to-Sailor television• Produced 2 editions of the retiree magazine "Shift Colors"• Social Media: Facebook (Navy Detailers) 2,462 active users

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Customer Service Center Four Year Transactions

  Transaction Type FY07 FY08 FY09 FY10 % Change FY 09/10

Selection Board Packages 39,186 40,422 40,768 39,414 -3.32%

Navy Locator 0 0 16,515 18,992 15.00%

Email 6,684 8,043 16,105 15,721 -2.38%

Phone Calls 111,773 152,850 170,408 193,028 13.27%

Faxes (Includes NPRC) 4,351 2,852 6,115 42,520 595.34%

Voice Mail 1,358 875 2,978 565 -81.03%

Customer Interactions (Tier I & II) 163,352 205,042 252,889 310,240 22.68%

Web page visits (self-help) (Tier 0) 9,112 10,720 15,978 14,465 -9.47%

Total Interactions 172,464 215,762 268,867 324,705 20.77%

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