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From ‘Process to Success’ Janine Nation and Gary ThwaitesMay 2019
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What is Business Process Management?
• the structured, systematic way an organisation manages and improves its business processes
• Identifying, documenting, visualising, measuring and improving processes
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“a collection of repeatable, structured activities, that performed in a specific sequence, produces a service or outcome for a customer”
Business processes
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Business processes
If you can’t describe what you are doing as a
process, you don’t know what you’re
doing.W. Edwards Deming
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Business processes
DRAW A PIG
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Business processes
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Business process issues
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Opportunities to improve
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15
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Our approach• Business Process Management
Framework
• Business Process Management System
• Engagement & Capability
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Engagement & Capability
• Leadership buy-in
• Targeted Process Champions
• BPI Program
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Our journey so far…
40+users Promapp trained
processes published in Promapp
processes mappedin Promapp
230
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• Reporting capability
• Measuring benefits realised
• Succession planning
• Ongoing training and change management
Where to from here …
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Questions&
Discussion