bporiskmanagement2013-130703112056-phpapp02

8/11/2019 bporiskmanagement2013-130703112056-phpapp02

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Process Improvement & Risk Managementfor ITES / KPO / BPO Industry

Riskpro, India


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Riskpros Network Presence

New Delhi

Mumbai

Bangalore

Ahmedabad

Pune

Agra

Salem

Kolkata

Hyderabad

Chennai

Jaipur


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Who is Riskpro Why us?

ABOUT USRiskpro is an organisation of member firmsaround India devoted to client serviceexcellence. Member firms offer wide rangeof services in the field of risk management.Currently it has offices in three major citiesMumbai, Delhi and Bangalore and alliancesin other cities.Managed by experienced professionals withexperiences spanning various industries.

MISSION

Provide integrated risk managementconsulting services to mid-large sizedcorporate /financial institutions in IndiaBe the preferred service provider forcomplete Governance, Risk and Compliance(GRC) solutions.

VALUE PROPOSITIONYou get quality advisory, normally deliveredby large consulting firms, at fee levelscharged by independent & small firmsHigh quality deliverablesMulti-skilled & multi-disciplined organisation.Timely completion of any task

Affordable alternative to large firms

DIFFERENTIATORS

Risk Management is our main focusOver 200 years of cumulative experienceHybrid Delivery model

Ability to take on large and complex projectsdue to delivery capabilities

We Hold hands, not shake hands.


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Alarm Bells for the ITES / BPO/ KPO Industry

High Attrition High employee turnover of

over 40% Attrition rate higher in voice

based processes Attrition rates decline while

moving up the value chainwithin functional offerings

Impacting profit margins andincreasing hiring and trainingcosts

Decreases productivity

Data Security & Privacy Secure environment

considered only as a hygienefactor by many companies

Data security related incidentsare internal in nature

Breach in data security causesreputational damage

Data security and privacybreach causes legal expensesand loss of business

Only 50% companies believe

that data security measuresare critical for competitiveadvantage

Fraud Risk More than 4 million USD

embezzled when an employeemanaged to steal password ofbank account of company

Employee sold off source codeto competitor

Loss of USD 20 million byimproper hedging byunauthorized personnel

Preferential treatment tocertain vendors

Recruitment fraud byrecruitment team at Indiansubsidiary of large IT company


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Offerings for ITES / KPO / BPO Industry

ProcessFormulation

RiskAssessment

Training andWorkshop

ProcessImprovement

Process Review, Formulation and

ImplementationFraud prevention and detectionCode of ethics and whistleblower policyIT governanceCorporate governanceSecurity and IT property protection

Network securityPhysical securityPersonnel securityBusiness continuity planReview of internal controlsDesign of regulatory checklistIT audit and control assessmentsIndependent audits


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Risk Assessment

Fraud riskSecurity riskNetwork securityPhysical securityPersonnel securityBusiness continuity planning anddisaster recovery (BCP/BCM)

People riskFinancial riskGovernance and compliance risk

IT governance risk

Corporate governance riskSecurity and IT property protectioncompliance riskFraud risk management compliance risk

ProcessFormulation

RiskAssessment


ProcessImprovement


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Training and Workshop

Trainings for entry level employeesContinuous training programs for employeesInspirational leadership training programs for

mid level and senior level managementWorkshops for increasing motivation of

employeesTrainings for hedging techniquesFraud awareness trainingBusiness continuity and disaster recovery

awareness training

ProcessFormulation

RiskAssessment


ProcessImprovement

Web based trainingIn-class trainingTraining Needs Analysis


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Process Improvement

Process reviewCost planningEfficiency improvement

Streamlining existing processesImproving capacity utilizationImproving seat utilizationBusiness process reengineering

Internal ControlInvestment in technology

AutomationNew IT systems

Cloud computingKnowledge management program

ProcessFormulation

RiskAssessment


ProcessImprovement

Knowledge Management Program


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Knowledge Management Program

Problem Statement

High attrition rate means that exiting employees and entering employees upset theenvironment as follows:Exiting employees take critical and confidential dataNew employees take significant time to learn the processBackground checks become time consuming given the large volume of recruitmentsData access controls may be absentWork flows and user guides are not available

Riskpro SolutionComprehensive review of requirements and establish a proper Knowledge Management

ProgramImplement Desktop instructions, user guides so that new employees can start off quicklyand minimize mistakesProper access control and archival of digital data in secure foldersTool enablers to manage the recruitment, background verification

EXAMPLE OFFERING


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Web Based Risk Management Training

Today organisations face immense regulatory, compliance and operational risksPeople who execute key processes such as settlements, trading, financialprocesses, account opening, customer complaints etc are many a times freshgraduates and some times not trained enoughUntrained people often make excessive errors or ignore key process controlsWeb based training is a very cost effective way to impart knowledge to largeemployee base to minimize operational and reputational risks

Why

This is not E Learning . This is real industry experts talking about key issues.

A series of 5-10 sessions are customized and outlined that touch upon key riskissues and compliance requirements.

Practical, industry knowledge is shared as the speakers are industry experts

The sessions are grouped with other users to bring down delivery costs. We can

also deliver sessions exclusively for your organisation.

How

Training can be delivered as low as Rs 150/ employee / per session.

We can discuss your training requirements and provide final quoteHow Much

EXAMPLE OFFERING


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Example: Web based Training -BPO / KPO / ITES

Session Topic Key Learning Duration

Employee related Risks Key people related policies and controlsWorkplace ethics and employee harassmentImportant employee efficiency and effectiveness processes

2 Hours

Fraud Risk Management Overview and examples of frauds in BPO / KPO sectorDetection of frauds through database queriesBuilding effective fraud risk Analytics and Reporting

1Hours

Data Confidentiality andData Theft

Security ConcernsInformation Security and data theftBusiness Continuity / Internal Controls

2 Hour

Customer Satisfaction Effectively managing customer satisfactionRisk Awareness and training to Staff

1 Hour

Reputation RiskManagement

Role of employees in reputation risk managementOutsourced arrangements and increase in reputation risk

1 Hour

Total Training 7 Hours

Training Price Rs 750 /employee for all 5 sessionsRs 150 / Employee/ Session (Minimum 25 employees)

Target Audience: Branch Banking Staff, Operations Dept, Customer Service and Clearing Depts,Internal Audit. Even all new hires at lower levels can benefit.

EXAMPLE OFFERING


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Critical Issues / Risk Gaps facing BPO Industry

Review of business risk strategies and developing riskindicators to review the threats from competition

Competition Competition from global playersboth on pricing and quality ofservices

Review of IT governance and control framework to ensure thatdata confidentiality is maintained.

Mapping of confidential customer data through the process toidentify areas where the fraud / breach could take place.

Clean-Desk policies no paper, no pens on workstations

Data ConfidentialityLoss of customer data, breachof data confidentiality clauses

Design of regulatory checklist for major processes and thenmapping this to Team leaders responsible for compliance

Developing regulatory compliance tracking systems thatensures timely escalation and resolution

Regulatory ComplianceNon compliance with regulationsmay result in significantpenalties, both for company andoverseas client

Issues Possible Solution


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Review of product concentration risk and recommend solutionsfor diversification in terms of geographies or implement suitablestrategies to mitigate the impact of product concentration

Product Concentration Most of the BPO firms haveconcentration in either one ortwo product types of one or twogeographies

Review of IT governance and control framework to ensure thatdata confidentiality is maintained.

Mapping of confidential customer data through the process toidentify areas where the fraud / breach could take place.

FX RiskLarge fluctuations in FX ratesimpacts directly the profitabilityof the organisation

Designing a process to effectively manage and monitorcontract and client audit requirements

Implement a process to accept standard and executableclauses in the contract.

Review of Reporting requirements such that commitment ismade only for achievable reporting

Client Audit / ContractNon compliance with client audit/ contractual requirements mayresult in termination ofagreement



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Review of current processes and control framework for keyactivities. Helping management to enhance control frameworkand implement documented policies and processes for critical,risk prone areas.

Rapid Startups BPO firms set off expandingrapidly resulting in processes /control framework laggingbehind

Poor infrastructure and inadequate BCP /DR setups canimpact the continuous operations of the firm

Poor InfrastructureInadequate BCP /DR setups canimpact the continuousoperations of the firm

Review of recruitment policies and framework Implementing compliance certification process to ensure

compliance with set policies Risk Awareness and training to Staff

High AttritionSignificantly increasesinefficiencies, internal frauds,data thefts and poor customerservice



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Evaluation of training requirements for critical process from arisk perspective to determine adequate levels of training

Implement a monitoring process to determine deviations fromtraining calendar and escalation mechanism

Lack of Training Inadequate training budgetsresult in significant inefficiencies,frequent process breaks andpotential frauds / loss events

Evaluation of HR policies for adequacy of HR framework Implement effective whistle blower policy for reporting issues

relating to Sexual harassment, frauds, data breach etc Designing an incident management system to effectively record

and monitor staff related issues

People RiskLarge number of staff results inpeople related risk such asreputation risk, negative remarks

Review of controls around the data processes, reconciliations,exception reports and escalations to ensure that data isprocessed correctly

Inaccurate ReportingWrong reporting, dataprocessing may result in clientincorrect data processing byclient



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Assistance with annual security audits of the criticalapplications and processes

Security Audits Absence of security audits on aperiodic basis

Design a incident management framework to effectivelymanage security breaches, handle process failures andoperational losses

Poor incident Management Any security incident, oroperational loss event, incidentis not effectively and timelymanaged

Documentation and standardization of documentation Process review to ensure complete migration of processes to

new location Knowledge gap assessment to determine key gaps and cracks

in the process value chain to minimize process failures

Improper transition anddocumentationIncomplete knowledge transferon migration of processes fromglobal locations



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Risk Management Advisory Services

Training Recruitment

Basel II/III AdvisoryMarket RiskCredit RiskOperational RiskICAAP

Corporate RisksEnterprise Risk AssessmentFraud Risk

Risk based Internal AuditOperations RiskForensic services

Information SecurityIS AuditInformation Security

IT AssuranceIT Governance

Operational RiskProcess reviews

Policy/ Process ReviewProcess ImprovementCompliance Risk

GovernanceCorporate Governance

Business Strategic riskFraud RiskForensic Accounting

Other RisksBusiness/Strategic Risk

Reputation RiskOutsourcing RiskContractual Risk

Banking E LearningCorporate TrainingRegular Risk Management TrainingOnline Training materialWorkshops / Events

Virtual Risk ManagersFull Time Risk ProfessionalsPart time Risk ProfessionalsRisk Managers on call free

S

E R V I C E S


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Riskpro Clients Our Clients

*Any trademarks or logos used throughout this presentation are the property of their respective owners

Banking/Insurance

CorporateMNC

BankingIntl

ConsultingIT / Others
http://www.sbilife.co.in/sbilife/content/home?ln=enhttp://www.amec.com/http://www.sksispat.com/index.php?link=homehttp://www.ifcifactors.com/index.htmlhttp://www.ingvysyabank.com/index.aspxhttp://ww6.skyebankng.com/index.php


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Team Experiences Our Experiences

*Any trademarks or logos used throughout this presentation are the property of their respective owners

Our team members have worked at world class Companies
http://www.gecapital.in/index.htmhttp://www.riskpro.in/http://www.pkf.com/site/international/home/cache/offonce;jsessionid=4DD0698F5CC69BB0516A9D5868779CCEhttp://www.kotak.com/http://www.fanniemae.com/kb/index?page=home&c=homepagehttp://www.navigantconsulting.com/http://www.ey.com/GL/EN/Home


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RESUMES Our team

Co-Founder - RiskproCA, CPA, MBA-Finance (USA), FRM (GARP)

Over 10 years international experience 6 years in Bahrain and 4 years USA15 years exp in risk management consulting and internal audits, Specialization inOperational Risk, Basel II, Sox and Control designWorked for Ernst & Young (Bahrain), Arab Investment Company (Bahrain),Navigant Consulting(USA), Kotak Mahindra Bank (India) and Credit Suisse(India)Sox Compliance project for Fannie Mae, USA ( $900+ Billion Mortgage Company)

M a n o

j J a i n

Co- Founder - RiskproCA (India), MBA (Netherlands), CIA (USA)Over 15 years of extensive internal and external audit experience in India andabroad.

Worked with KPMG United Arab Emirates, PKF South Africa, Ernst and YoungKuwait, Deloitte Netherlands and KPMG India.Worked with clients in a wide variety of industries and countries including trading,retail and consumer goods, NGO, manufacturing and banking and finance. Majorclients include banks, investment companies, manufacturing organizations,aviation etc.

R a

h u l B h a n

Credentials


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RESUMES - Our team

Co-Founder - RiskproPGD (Electrical & Electronics & Computer Programming)

30 years of experience in Information & Communications Technology (ICT) Solutionsfor Retail, Garments, Manufacturing, Services Industries.Has created Companies, Divisions, Products, Brands, Teams & Markets.Consulting in Business, Technology, Marketing & Sales & Strategic Planning.

Advisory, Training, Workshops & Implementation in Systems Thinking, SystemsModeling & Balanced Scorecard

Worked with TIFR, Mahindra, Ambience, Communico-Graphique & Ionidea Inc, USA,

C a s p e r

A b r a h a m

Credentials

Sr Vice President Risk ManagementMBA, PDFM,NSE-NCFM, PMP, CSSGB,ISO 9001:2000 I.A,GARP-FBR, ITILV3,CPP-BPMProfessional with 17 years of rich experience into diverse Consumer finance/ Lendingoperations ,Risk Management,BPMS, Consumer Banking, NBFC, Management Consulting &Housing finance in BFSI industry having successfully led key business strategicengagements across multi-product environment in APAC, Australia and US regions.Worked with GE, ABN AMRO Bank, Citigroup, Accenture, Deutsche PostbankHighly skilled and expert Trainer in Risk areas across Credit, Fraud, Operational, CorporateRisk management.Specializes in Fraud Control, AML/KYC Compliance ,QA ,ERM and Regulatory governance .

H e m a n

t S e

i g e

l l


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RESUMES - Our team

Head - Insurance Risk Advisory servicesB.sc, Associate of Indian Institute of Insurance

Licensed Category A Insurance surveyor26 years of experience in Insurance advisory services, Loss adjusting for largecorporates,Claims management.Has assessed more than 4500 high value insurance claims across various industrysectors.Risk management inspection

Valuations of fixed assets for insurance purpose.

R .

G u p

t a

Credentials

Head - Human Capital Management

Chartered Accountant, Lead Assessor ISO 9000, Six Sigma Trained, Trained on SituationalLeadership, Trained on interviewing skills and Whole Message Model.Over two decades of international, multi-cultural experience in finance and human resourcesviz. internal audit, accounting operations, accounting process review & re-designing, riskmanagement, business solutioning, six sigma projects, talent acquisition, talent retention,organization design/redesigning, compensation and appraisal processing, employee andcustomer satisfaction surveys, knowledge management and finance services .Worked with Citicorp/MGF, India Glycol, Delphi, American Express India, American ExpressUSA, Fidelity International and Macquarie Global Finance Services India.

N i l e s h

B h a

t i a


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RESUMES - Our team

Head Taxation Risk AdvisoryB.Com, FCA

Senior Partner with 48 year old Delhi based Chartered Accountant firm, Mehrotraand MehrotraOver 19 years of experience in the field of Audit, Taxation, Company law matters.Major clients served are NTPC, BHEL, Bank of India, PNB, Airport Authority ofIndia etc. R

a j e s h

J h a

l a n

i

Credentials

President Banking & Financial Services A senior researcher in Applied Mathematics leading to Ph.D after MSc (Mathematics),CWA, CAIIBCombined experience of 25+ years in corporate banking, risk management,international trade finance, development of risk rating models, project finance, creditmonitoring and NPA managementSince 2006 conducting open / in-house training on the above domains to all Toppublic/ new and old private sector banks, top MNC banks (India and abroad), leading

NBFCs and corporates in manufacturing and financial services space; Worked on IFC(World Bank) funded projects for MSMEs in India and abroadWorked for Bank of Baroda and ICICI Bank bestowed Top Performer Awardcontinuously two years during his tenure; widely travelled abroad for businessrelations, seminars, offering training, investor meetings, NYSE listing and forprocesses involving establishment of representative Office in USA

S i v a r a

m a

k r i s h n a n


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Executive Vice President Risk Management ( Banking & Financial Services) A hands-on banking professional {BSc (Mathematics), CAIIB} with considerable

domestic and international experience An aggregate experience of 24+ years across industry, mainly BFSI in severalfunctional areas including Retail and Commercial Banking, Corporate Lending, teammember of the Business Process Re-Engineering project (BPR); conceptualizing andsetting up shared services centres for centralized operations for the Bank in India.Management through ERM framework overseeing all key areas of the businessthrough various Operational Risk tools like KRI / RCSA matrices. Managing of majorproject implementation of Basel II and Compliance risk framework

Directing, reviewing and advising Board of Directors on various compliance issues andrepresenting the bank to the Central Bank regulatory offices.Worked for ANZ Grindlays Bank, Standard Chartered, Bahraini Saudi Bank and DubaiHoldings ( subsidiary)

K a s h

i B a n e r j e e

RESUMES - Our team Credentials

Consultant Information Security & IT GovernanceLLB, CA, CISA, CWA, CS, CFE and others

Over 15 years of experience in the field of Audit, Taxation, Investigations.Specializing in the field of Systems Audit, Cybrex Audit, Computer CrimeInvestigations, IS ForensicsInternational Committee Member of Governmental and Regulatory AgenciesBoard and Academic Relations Committee of ISACA, USA A

n j a y

A g a r w a

l


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Executive Vice President Risk Management ( Banking & Financial Services)Professional Risk Manager with considerable domestic and international experience

An aggregate experience of 30 + years across industry, mainly Banking in several functional areasincluding Wholesale Credit Risk, Operational Risk, Trade Finance , Retail Banking and Islamic FinancialServices.Track record of setting up of excellence in the set-up, and management of credit and operational risk,compliance and credit administration functions in retail, commercial , Islamic Banking and offshore bankingentities in the Middle East.Key strength includes Corporate Credits, Risk Management in IT, implementation of Risk Managementmodule in core banking Banks Policies, procedures, Country Risk. Played an active role in 3 core bankingsoftware implementationsWorked for a Private Sector Bank in India, ABN AMRO Bank, Bahrain, Bank Muscat Bahrain and BMI Bank

Bahrain as AGM Risk Management. V i j a y a n

G o v i n

d a r a

j a n


Specialist Risk Consultant ERP & IT ComplianceSAP Certified, MBA (Finance), SAP Security trained (from SAP India), SAP GRC Access Controls trained(from SAP India)Over 7 years of experience working in the area of ERP/IT Risk advisory, primarily focusing on SAP, forFortune 500 clients in around 8 countries including US, UK, UAE, Hong Kong, etc Specializes in SAP Risk & Controls Advisory, SAP Business Process Controls Audit, SAP Security &

Segregation of Duties Control Audit, ERP Trainings,Strong Industry experiences ranging from Beverages, Insurance, Energy, FMCG, Pharmaceutical, Retail,Telecommunication to IT ServicesWorked for risk advisory teams of reputed organizations like Ernst & Young, EXL Services G

o u r a v

L a

d h a


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Vice President & Head IT Risk AdvisoryOver 14+ Years of Experience in Information Security and Risk Management & CISMcertifiedHeaded the Global Information Security team of Daimler (Mercedes-Benz) Worldwide atBangalore for 9 years, previously worked at organization like Wipro, Bangalore LabsMulti-sector experience including Banking, Insurance, Finance, Energy, Manufacturing,Retail, Hi-Tech & Telecom, and AutomobileWell known Ethical hacker: Was featured in BusinessWorld Magazine in an article aboutleading ethical hackers in India and published several articles in Print and Online MediaRich experience in Information Security Audits across Corporations, 3 rd Party Suppliers, JointVentures across several countries in the world including US, UK, China, Germany

A a s h

i s h S h r i v a s t a v

R a v i

k i r a n

B h a n d a r i

Vice President Legal Risk Advisory

B.B.A. LL.B. (Hons.) About half a decade experience in legal services to clients with respect to Contractand Commercial Laws, Joint Ventures, Inbound & Outbound Investments, PrivateEquity Investment Transactions, Real Estate & Infrastructure, Energy and General

Corporate.Have advised various social enterprises and start ups in setting up business inIndia.Worked for the leading law firms of India such as FoxMandal Little.


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P h a n

i n d r a

P r a k a s h

Vice President Riskpro IndiaFCA [India], ACMA [India], CFE [USA], CertIFRS [UK]Over 16 years of extensive consulting experience which includes financial & systems audit,process transformation, implementation of internal controls, SOX compliance, fraud audits& due diligence, US-India taxationEngaged in consulting roles as trusted advisor to finance, internal audit and informationtechnology executives of multiple Fortune 1000 companies with project sites in US,Canada, Europe & AsiaWorked with E&Y and Deloitte Consulting in USASome of the major clients served internationally are GE Capital, UBS, McKesson, Eaton,

Imation, Albertsons,

EVP and Head Telecom Risk AdvisoryM.Tech, IIT Kharagpur, India; IES; Doctoral study, research and teaching in LinkopingUniversity/Sweden; Lead Auditor (BVQI).Over 30 years on International experience in networks and mobile Handsets from topglobal companies /institutes like ISRO, Ericsson, Nokia, Nokia Siemens Networks andbased mostly in its head quarter locations in India, EU, USA.Expertise: Setting up capability, behaviour, culture in turning Risk, Quality, Innovation forcompetitive advantage, customer delight and sustainability; key skill sets are Engagement,Handholding, Coaching, Mentoring and lot of best practices, benchmarking/standards likeCMMI, TL9000, Six Sigma, ISO, SAS 70 etc.

A s o

k S i t


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S i d d h a r t

h a

G h

o s h

Executive Vice President Riskpro IndiaCPA (USA), ACA, ACS, Grad CWA (India), MBA (USA), Associate ICPAS (Singapore)Over 25 years of extensive audit and industry experience which includes 19 years withRolls-Royce India Pvt Ltd at New Delhi and its associate and parent companies of Rolls-Royce in UK, USA and Singapore in all aspects of Finance, Taxation, Audit, Banking, Legal,Company Secretarial, Statutory compliances and due diligence, Internal Control, ESOP,Budgets, Cashflows, Forecasts, MIS Reporting, HR, Expatriate & Office Administration,Payroll, IT, Retirement Funds Administration, Shared Services, Project Accounts, etc.Worked with Price Waterhouse Coopers for 4 years with reputed MNCs, banks, Indiancorporate housesWorked with McNally Bharat Engineering Company Ltd for 4 years

P r i

t i T a w a r i

Vice President Riskpro IndiaB. Com, ACA, Dip. IFRSOver 6 years of extensive audit and industry experience in all aspects of Finance, Taxation,

Audit, Legal, Company Secretarial, Statutory compliances and due diligence, InternalControl, Budgets, Cash flows, Forecasts, MIS Reporting, HR, Expatriate & Office

Administration, Payroll, IT, Project Accounts, etc.Worked with Price Waterhouse Coopers for 3 years in audit & assurance for reputedMNCs, Indian corporate houses.Engage in own practice since 2010 specialize in outsourcing of finance department in midsize MNCs and consultation in Indirect Taxes and Management Reporting


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M a n o

j K u m a r

Senior Vice PresidentCAIIB

20 Years of hard core banking experience in Indias most reputed banksacross wide functional areas.

Worked with Central Bank of India, ICICI Bank, HDFC Bank, and AxisBank as Asst Vice President, Cluster Head, and Branch Head.

Areas of expertise are Financial Risk Management, NPA-Credit-DebtManagement, Asset Reconstruction, Project Finance, and others. Accomplished several achievements in the functional areas of banking.


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Specialist Risk Consultant Business ContinuityFounder and 15-year Chairman of Survive, the first international user group for BusinessContinuity professionalsFounding director and first Fellow of the Business Continuity InstituteOver 25 years international consulting expertise in Risk, Crisis, Emergency, Incident, andBusiness Continuity and ICT Disaster Recovery ManagementMulti-sector experience including Banking, Insurance, Finance, Oil, Gas, Energy,Manufacturing, Retail, Hi-Tech & TelecomWestern Press Award for services to business, 1994; BCI/CIR nomination forlifetime achievement in BC, 1999, London; inducted into BC Hall of Fame by CPM magazine,2004, Washington DC.

A n

d r e w

H i l e s

RESUMES - PARTNERSHIPS

Specialist Risk Consultant Enterprise Risk ManagementHighly skilled risk and insurance professional with 25 years of experience designing,developing and implementing large, global corporate risk management programs for Fortune500 firms.Principal Consultant and Founder - Excellence in Risk Management, LLC. (Texas, USA) Co-founder and EVP, Professional Services, rPM3 Solutions, LLC (Maryland, USA).Past experiences include Head of Global Risk Management for USAA, PepsiCo/TriconGlobal and American National Red Cross

Additional risk and insurance experience at Verizon Corp,. Marsh USA and Liberty MutualInsurance Co.2004 Risk Manager of the Year 2007 recipient of the Alexander Hamilton Award forExcellence in ERM (at USAA) former President, Risk and Insurance ManagementSociety, Inc.

C h r i s

E . M a n

d e

l


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RESUMES - Advisors

Founder partner of Mehrotra and Mehrotra, a 48 year old CA firm in IndiaB.Com, FCA, LLB

Over 48 years of experience in audits, taxation, legal matters, loan syndication etc.Trustee of Cochin Port Trust, Member of Task Force for MOUs, Ministry of HeavyIndustries & Public Enterprises, Govt. of India, Ex- Member of Central Board ofTrustees, Employees Provident Fund Organisation (EPFO), Ministry of Labour,Govt. of India, New Delhi.

Ex - Director, Canara Bank M r .

M P M e

h r o r t a

Practicing chartered accountant in DelhiCA, ICWAOver 35 years of professional experience.Trustee, Kargil Shaheed Smarak SamitiHon. Treasurer, World Academy of Spiritual Sciences (WASS).

Panel Arbitrator, International Centre for Alternative Dispute Resolution Arbitrator, Cement Corporation of India Arbitrator, Bombay Stock Exchange Limited Arbitrator, Central Depository Services (India) Limited Arbitrators Panel of Indian Council of Arbitration

M r .

P K

G u p

t a

Credentials


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Key ContactsCorporate Mumbai Delhi Bangalore

Riskpro India Ventures (P)Limited

[email protected]

F 186, Sarita ViharNew Delhi 110076

Manoj JainDirector M- 98337 [email protected]

Shriram GokteEVP - Risk Management M- 98209 [email protected]

SivaramakrishnanPresident Banking & FSM- 98690 [email protected]

Rahul BhanDirector M- 99680 [email protected]

Hemant SeigellSVP Risk Management M- 99536 [email protected]

Casper AbrahamDirector M- 98450 [email protected]

Vijayan Govindarajan EVP Risk ManagementM- 99166 [email protected]

Ravikiran Bhandari VP ITRisk Advisory M- 99001 [email protected]

Ghaziabad / Noida Chennai Kolkata Gurgaon

Siddhartha GhoshEVP - Finance M- [email protected]

R Gupta - Insurance Risk M- 98101 07387

R. MuralidharanEVP Risk Management M- 95660 [email protected]

Kashi Banerjee EVP Risk ManagementM- 98304 [email protected]

Nilesh BhatiaHead Human Capital Mgt. M- 98182 [email protected]

Asok SitEVP Telecom Risk Advisory M- 98105 [email protected]

Pune Salem Ahmedabad Hyderabad / Agra

M.L. JainPrincipal Strategy Risk M- 98220 [email protected]

Priti Tawari

ChandrasekeranRecruitment franchiseeM 94435 99132

Manoj KumarM 98983 65320

Maulik ManakiwalaM 98256 40046

Phanindra Prakash (Hyderabad) Member FirmM- 95500 61616

Alok Kumar Agarwal (Agra)

Member FirmM 99971 65253

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