bracing for thefuture of L & D

Process

Principles for success

Mindset

Design

Harness informal learning /Extend Learning into the workflow (70 20 10 model)

Start with identifying the real needs and expected outcomes

Harness technology to extend memory (for the "knowing") & Support "reminding"

Practice

One-on-one mentoring

Providing Experience vs Providing Learning

Moving from Training Culture to Learning Culture

Developing potential, not simply building capability

Focus on performance, not learning

Focus on Performance - "doing"/"making"/"creating" , not "knowing"Partnership principle

Knowledge without application is useless

Supporting Community/Social learning

Consider performance support (augment memory) that extends into the workflow

Move from Supply-side Thinking to Demand-side thinking

Start small, Think Big, Move Fast

Define & have consensus on the measures of success upfront

Leadership is critical: "transformative change requires strong leadership support"

High value and creative tasks necessitates more informal learning(less structured form of training) compared to low value, routine task

Work backwards - start with the desired performance,then decide on the learning and the resources support needed

Integrating the learning into the learners' routines(work and personal)

"Bringing" learning to learners vs "attracting" learners to the learning

Create the Motivation to learn

Integrate stories and/or conversations

Human learn through conversations, practice & from experts

Design to support the cognitive process of our brain

creating resources in more relevant and flexible ways

[supporting everyday (personal and team) learning]

anytime, anywhere access where possible

capitalise on short "window of learning" periodsin the daily routines of learners

Focus on business outcome/desired impact

Ensure the decision-makers interest is surfaced70: experience

20: social

10 structured

70 drives the 20 and 10

Learning is at its best when completing a task

The higher the challenge of the task completedthe greater the learning

Embrace the opportunities of self directed learning/ Encourage & support DIY learning (Pull learning)

at Needs Analysis stage

at Design & development stage

at Implementation stage

Push vs Pull learning

Novices may need more structured learning(to create in them to state of "Conscious incompetence" &

induct them into state of "Conscious Competence")