BRANCH BANKING REIMAGINED A P A N E L D I S C U S S I O N

PANELISTS

PANELIST Melisse Grey EVP Retail Delivery, Enterprise Retail Banking Zions Bancorp

PANELIST Purazar Gowadia Senior Director Comcast Business

MODERATOR Lisa Valentine Senior Contributing Editor

Banking Exchange

94,725 branches in the U.S. Source: FDIC Quarterly Vol. 9, No. 1, 2015

The ratio of population to branches has declined from 9,340 in 1970 to 2,970 in 2014. Source: 2015 FMSI Teller Line Survey, FMSI Branch Transaction Volumes 0 5000 10000

1970

2014

Ratio of Population to Branches

THERE’S STILL A LOT OF BRICK AND MORTAR

THE BRANCH REMAINS IMPORTANT

Usage of different means of accessing banking services, 2011–14

Mobile banking 2

Online banking 1

Telephone banking

ATM

Bank branch85%

82%87%

74%75%75%

2011201220132014

33%34%

33%

65%67%

72%74%

20%26%

30%35%

33%

Note: Percentages are of all respondents with a checking, savings, or money market account for each banking channel, regardless of mobile phone ownership or access to the Internet. Questions about usage of bank branches and ATMs were not included on the 2011 survey.1. For online banking, respondents who reported that they did not have regular access to the Internet other than that provided by GfK were not asked the online banking question in the 2011–2013 surveys. In the 2014 survey, all respondents with bank accounts were asked the question about online banking, which raised the measure for 2014 to 74percent —2 percentage points higher than if these respondents had been excluded as in prior years.2. For mobile banking, the percentages here may differ from the incidence rates elsewhere in this report because the latter are computed for those with mobile phones and bank accounts.

Source: Consumers and Mobile Financial Services 2015, Federal Reserve Board

MEANWHILE, ONLINE AND MOBILE BANKING TRANSACTION VOLUMES INCREASE

0%

5%

10%

15%

20%

25%

30%

35%

40%

2014 2013 2012

Consumers Using Mobile Banking

YET THE VISION FOR THE BRANCH OF THE FUTURE REMAINS UNCLEAR

Source: These Early Days of Branch Channel Transformation, Celent, May 2015

1 in 10: Bankers with a clear vision for the branch of the future

TELLER PODS AND IPADS

Teller Pods - Amegy Spring Branch

iPad digital bar NBAZ Flagstaff Branch

TELLER PODS AND CASH RECYCLERS

National Bank of Arizona branch deemphasizes teller transactions and facilitates Universal Banker staffing

BRANCH BANKING REIMAGINED

11 Comcast Proprietary & Confidential

Due to intense competition, branch offices are becoming the technology-enabled hub to improve customer loyalty. It is imperative to equip bank branches with the tools and network capacity to support the future of retail banking.

Roaming tellers with tablets providing customer support in the bank lobby.

BRANCH OFFICE MODERNIZATION

Next-generation ATMs offering live video chat with a remote teller.

High-capacity connectivity to support large volume of customer transactions.

Open lobby design concepts with free WiFi for customers.

Digital signage and product video streaming.

IPAD SALES DEMONSTRATION

Online and mobile banking demonstration at Nevada State Bank

VIDEO TELLER

Contemplating use after-hours in branch vestibules