branch of the future - with ms crm
DESCRIPTION
How MS CRM can help you to make a branch of the future work !TRANSCRIPT
www.veripark.com
Branch of the Future
Ozkan Erener
CEO
18 Feb 2014
Agenda• VeriPark Introduction
• Mobile App for Queuing System
• Branch Appointment System for Call Center
• Branch Meeter & Greeter Tablet App
• Single View of Customer with Queuing System Integration
• Next Best Offer Display System
• Self-service Terminals with E-forms Abilities
• Automated Customer Satisfaction Surveys
• Public Remote Assistance Kiosk
2
© 2013 VeriPark 6
Mobile App for Queuing System
© 2012 VeriPark
Branch Appointment System for Call Center
© 2012 VeriPark
Branch Meeter & Greeter Tablet App
© 2012 VeriPark
Selling at a Branch VisitQueueing / 360 / Alerts
© 2012 VeriPark
19
Single View of Customer with Queuing System Integration
© 2012 VeriPark
Business Need for Single View
– Provides targeted campaigns information
– Eligible products information
– Loads up in 5 seconds
– Consolidates many screens into one screen
– Increased compliance
– Pro-active actions management
– Consolidated interactions history
Servicing efficiency
Cross sell / up sell tool
Alerting tool
Interaction history display tool
Single View for a retail banking client
Queuing System
Next Best Offer Display System
© 2012 VeriPark
Branch Manager DashboardTargets / Actuals / Offers
© 2013 VeriPark
Branch Manager Dashboard
Self-service Terminals with E-forms Abilities
© 2012 VeriPark
Akbank Concept Branch
© 2013 VeriPark
© 2010 VeriPark 36
Automated Customer Satisfaction Surveys
© 2012 VeriPark
© 2013 VeriPark 45
Public Remote Assistance Kiosk
© 2012 VeriPark
Teller CashRecycler
Remote Location
Video TellerPalm
Authentication
Webcam
Touch Screen Monitor
Customer
Overview
Customer comes to Satellite Branch
Customer initiates Video Conversation
Video Teller receives the call
Customer tells his request to Teller
Video Teller starts Cash Withdrawal Transaction
Teller verifies Customer with Palm Authentication
Teller executes the transaction and Customer receives the money
• Ozkan Erener
• General Manager
• +971 4 304 2438
• VeriPark – www.veripark.com
Questions and Answers