brand south africa strategic plan 2014-2019. table of contents 1.strategic overview 2.governance and...
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BRAND SOUTH BRAND SOUTH AFRICAAFRICA
STRATEGIC PLAN 2014-2019STRATEGIC PLAN 2014-2019
TABLE OF CONTENTS
1. Strategic Overview
2. Governance and Organisational Structure
3. Summary: Key issues and opportunities in the broader environment
4. Strategic Outcomes Oriented Goals and Sub-programmes
5. Strategies and Implementation Plans– Strategic Marketing & Communications and Stakeholder Relations
• Marketing & Communications approach and objectives• Target audiences & Stakeholder groupings • Target Markets• Resources Focus and Support
– Corporate Services– Finance
• MTEF Overview
2
THE FUNDAMENTAL ‘WHY’ OF BRAND SA
VisionTo be the authority on national identity and reputation building for the benefit of South Africa and the continent.
Mission
Purpose Ensure a sustainable future for our children
Strategic
Positioning
Inspire and unify civil society, business, government and the media to build the reputation of South Africa, and contribute to its global competitiveness.
3
To contribute to the NDP OBJECTIVES on…
OUR MANDATE
by undertaking coordinated INITIATIVES to…
Build South Africa’s Nation Brand reputation to contribute to South Africa’s global competitiveness
and achieving the following OUTCOMES…
1. Brand and Message Alignment
by key stakeholders.
2. Pride and Patriotism and Active Citizenship amongst South Africans.
3. Positive positioning of SA as a business destination amongst target international and domestic audiences.
1. Brand strategy development and management
… through the followingSTRATEGIES
4. Insight and research management
4. A Sustainable Organisation
2. Reputation management4. Strengthening & deepening
Stakeholder & partner relationships
5. Organisational Development 6. Prudent financial management and control
1. Economic Growth & Employment
2. Position South Africa in the Region and the World
3. Nation Building and Social Cohesion
Increased Social CohesionImproved International & Domestic
ReputationIncreased International
Competitiveness
and contribute to the following broader IMPACT…
4
BOARD GOVERNANCE STRUCTURE
Board of Trustees
HR/REMCO & SE Committee
Audit & Risk Committee
Marketing Committee
Executive Management
5
CURRENT STRUCTURE
BRAND SOUTH AFRICA STRUCTURE 29 May 2014
CEOMiller Matola
PA to CEOTanya. Du
Plessis
Research ManagerPetrus de Kock
Digital Content Manager Barry Hiles
DirectorStrategic Marketing & Communications
Wendy Tlou
Communications Manager
Manusha Pillai
Manager:Marketing/BrandingSithembile .Ntombela
‘CONTENT HUB’ – MARKETING AND COMMUNICATIONS
Asst Brand Manager
Onke Dumako
PR Officer (Domestic)
Vacant
Marketing Co-ordinator
Phumzile Mbokazi
Director: Corporate Services Laurie Less
HR ManagerMirriam Moagi
Finance ManagerKgomotso Seripe
Director FinanceAlice Puone
Board SecretariatSifiso Nyoni
CORPORATE SERVICES
PAQueen Moroke
ReceptionistVeronica. Bishop
Cleaner/Food Services
Irene Nyembe
PARoelien Rosslee
AccountantTemp (Tendai)
Accounting ClerkLinda Hadebe
DriverJimmy Modiba
Programme Manager:
GovernmentThabiso
Magodielo
Programme Manager: Business Mpumi Mabuza
Country Manager
(UK)Vacant
Regional Manager
(Africa and Middle East)
Sindisiwa Mququ
Programme Manager:
Civil Society Vacant
Director: Stakeholder Relations Vacant / on hold
Regional Manager
(Asia)Tebogo Lefifi
Country Manager
(USA)Vacant
PAVacant
TOTAL NO OF POSITIONS : 43
· 30 Filled
· 13 vacant (8 placed on hold)
Project Manager Vacant/on hold
Brazil (G)USA (M)
China (G)India (G)
Russia (G)Japan (M)
South Korea (M)
DRC (G)Zimbabwe (G)SADC (G,M)
Middle East (G)
EU (M) e.g.:Germany (M)
UK (M)France (M)
PA Mokgadi Mashapa
Programme : Co-ordinator
Anele Ngwenya
Programme : Co-ordinator
Shereen. Hattia
Programme : Co-ordinator
Kassiani (consult)
Programme : Co-ordinator Vacant /on
hold
‘DELIVERY ARM’ – STAKEHOLDER
RELATIONS
Assistant Board Secretary
Prince Zulu
Programme Co-ordinatorVacant /on
hold
PR Officer (International)
Sandisiwe Gugushe (temp)
HR AdministratorLindi Sibiya
Supply Chain Manager
Jabulile Mndebele
Manager: Office of the CEO
Jonty Tshipa
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RESOURCING PLAN 2014/2019RESOURCE PLAN: PHASED-IN IMPLEMENTATION PLAN 2014/17
Function Focus
(2014/15)
Recruitment or “Fit and Match Exercises”
will be undertaken with immediate
effect for the following positions:
The following positions will be
filled in 2015/16
The following positions will
be filled 2016/17
Core GM: Stakeholder Relations Country Manager: Brazil Country Manager: India
Core Country Manager: UK
Core Country Manager: USA
Core GM: Marketing & Brand
Core GM: Communications
Core Strategic Relationship Manager: Civil
Society (formerly Programme Manager:
Civil Society)
GM: Research & Analysis
Core Activations Manager Graphic Designer
Core Communication Manager: Domestic
(formerly PRO Domestic)
Relationship Consultants x2
Core Communication Manager: International
(formerly PRO International)
Admin & Traffic Coordinator
Core Coordinator: Markets Research Assistant
RESOURCE PLAN: PHASED-IN IMPLEMENTATION PLAN 2014/17
Function Focus
(2014/15)
Recruitment or “Fit and Match Exercises”
will be undertaken with immediate
effect for the following positions:
The following positions will be
filled in 2015/16
The following positions will
be filled 2016/17
Core Executive Assistant (CEO) Communication Assistant
Core Executive PA (CMO)
Core Accounts Executive: Activations x 2
Governance Chief Internal Auditor
Support Manager: IT Corporate Legal Manager
Support Procurement Officer X1
Support Network Administrator Accountant / Payroll
Support PA: Director CS
Support Cleaner
No of Positions 18 Positions 11 Positions 1 Position
Total Headcount 44 Positions filled
(includes fit n match exercise)
Headcount 55
Headcount 56
Total Staff Budget R33,633million R46.675million R50.641million
Payroll as % of total
Transfer
20.06% 26.56% 27.45%
SUMMARY: KEY ISSUES AND OPPORTUNITIES IN THE BROADER ENVIRONMENT
Will assist in positioning SA to access new opportunities for trade, investment and related socio-economic relations across a diverse set of developing nations.
These issues present in the forecast period (2014-19) key opportunities to build both the country’s international reputation in the global governance arena.
The nation has a unique opportunity to revive the dream of democracy and to unify the nation behind common economic, and social development objectives.
• SA’s National Development Plan.
• SA’s position and role in the region and the world
• South Africa’s relations with the BRICS nations
• South Africa’s role in the AU Commission
• The continued rise of Africa as growth frontier and significance of African peer markets
• The regional economic integration agenda
• The continued rise and importance of the global south and other developing nations [China, India, Russia, Mexico, Kenya, Nigeria]
• The national infrastructure build programme
• 20th year anniversary celebrations and review of progress made in the past two decades
• Domestic socio-economic challenges and the need to address service delivery and social cohesion and unity
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STRATEGIC OUTCOMES ORIENTED GOALS AND
SUB-PROGRAMMES
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Strategic Outcomes
Goal statement Sub-Programmes Measures and Target
1. Brand and Message Alignment by key stakeholders.
1. Guide and monitor key partners across Government, the private sector and civil society to ensure alignment behind the nation brand in terms of corporate identity, messaging and imaging.
1. Seeding New Brand positioning.
2. Analysis and reporting on adherence to CI and key messaging.
1. Brand alignment compliance monitoring through a Brand alignment tracker tool.
2. Key stakeholders compliant at a level of 60% for CI and 40% core message alignment for identified platforms.
3. All SA Embassy websites harmonised.
4. Brand Academy established and launched.
5. Evaluate and review Brand position in 2019.
2. Increased Pride and Patriotism amongst South Africans
1. Inspire and instill pride and patriotism amongst the rainbow nation to drive active citizenship and nation Brand Ambassadorship.
1. Active Citizenship Campaign (Play your Part) focused on NDP and infrastructure programme.
2. Development of online ‘community of PYP fans.
3. Leverage of stakeholder infrastructure for the purpose of escalating domestic mobilisation efforts.
1. Promote and market the NDP to understanding and ownership by identified stakeholders.
2. Monitor and Report on Pride, Commitment and Social Cohesion levels.
3. Awareness of PYP as a reflection of Active Citizenship (target 50%).
4. Grow PYP ‘community’ to 1500,000 registered ‘fans’ by 2019.
5. Increase GSA campaign penetration.
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Strategic Outcomes
Goal statement Sub-Programmes Measures and Target
3. Positive disposition about SA amongst target international and domestic audiences.
1. Influencing conversations and perceptions about South Africa, and driving advocacy, through global and local audiences.
2. Proactively managing the SA narrative by showcasing cross-sectoral and cross-society success stories and achievements.
1. Structured strategic engagements to contribute to national competitiveness & reputation.
2. Structured knowledge and insights sharing platforms for target audiences & stakeholders.
3. Global South Africans programme.
4. Brand Ambassadors programme.
5. Domestic reputation management.
6. International reputation management.
1. Implemented strategic research programme that positions Brand SA as a Reputation Management & Competitiveness thought leader.
2. Increased familiarity/awareness by Business Elite (Thrive Survey).
3. Improved international reputation (Reputation Surveys).
4. Improved perceptions ratings by Global South Africans (GSA Surveys).
5. Increased media exposure and coverage on NDP, SA successes, unique selling points and achievements.
6. Developed & implemented the Africa strategy.
7. Implemented the Brand Ambassadors programme.
8. Leveraged strategic domestic and international platforms to shift perceptions positively of SA as an ideal business & investment destination.
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Strategic Outcomes
Goal statement Sub-Programmes Measures and Target
4. A sustainable organisation
1. Collaborating with partners to leverage each other’s resources to extend brand and messaging reach and impact in a cost effective manner.
2. Implementation of governance, compliance, project management and risk management systems to enable the organisation to respond to its political, economic, social and environmental demands.
3. Establishing and embedding a trusting and enabling team-based culture within Brand SA.
4. Accelerating IT capability – front and back end.
1. Joint Funding & Value Addition.
2. High performance organisation.
3. Sound Corporate Governance and Good Corporate Citizenship.
4. Governance, compliance and risk management systems.
1. Source additional funding & sponsorships (12% of marketing budget) through strategic partnerships.
2. Brand SA ranked in the top 50 in 2019 as an “Employer of Choice”.
3. Compliance with relevant legislation.
4. Clean audit report.5. Centralised and integrated
systems (Insite).
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PROGRAMMES & OUTCOMES
2014/15 2015/16 2016/17 2017/18 2018/19
Programme 1: Administration 1.1 Sustainable Organisation - Finance
1.1.1 Commission work on alternative funding sources and possible commercialisation initiatives for approval by the Board. 1.1.2 Source 3% additional funding (of marketing budget) through strategic partnerships. 1.1.3 Unqualified audit.
1.1.1 Implement recommendations to give effect to new business model.1.1.2 Source 5% additional additional funding (of marketing budget) through strategic partnerships. 1.1.3 Unqualified audit.
1.1.1 Implement the new business model. 1.1.2 Source 8% additional funding (of marketing budget) through strategic partnerships. 1.1.3 Clean audit.
1.1.1 Implement the new business model.1.1.2 Source 10% additional funding (of marketing budget) through strategic partnerships. 1.1.3 Clean audit.
1.1.1 Initiate a review of the new business model. 1.1.2 Source 12% additional funding (of marketing budget) through strategic partnerships. 1.1.3 Clean audit.
1.2 Sustainable Organisation - Corporate Services
1.2.1 Improve Brand SA’s score to 3.00 on the ‘Best Company to Work for’ survey. 1.2.2 Implement the HR plan.1.2.3 Implement findings from the organisational optimisation study though a change management programme.1.2.4 Ensure compliance to all Corporate Governance and legal protocols by achieving a clean Board Effectiveness Review.1.2.5. Implement an integrated IT system.
1.2.1 Improve Brand SA’s score to 3.3 on the ‘Best Company to Work for’ survey. 1.2.2 Implement the HR plan and track the successes of the TM programme.1.2.3 Ensure compliance to all Corporate Governance and legal protocols by achieving a clean Board Effectiveness Review.1.2.4 Conduct a Business Reengineering programme to align business with competencies & productivity.1.2.5 Maintain the integrated IT system.
1.2.1 Improve Brand SA’s score to 3.6 on the ‘Best Company to Work for’ survey. 1.2.2 Implement the HR plan.1.2.3 Review the change management and OD process. 1.2.4 Ensure compliance to all Corporate Governance and legal protocols by achieving a clean Board Effectiveness Review.1.2.5 Maintain the integrated IT system.
1.2.1 Improve Brand SA’s score to 3.9 on the ‘Best Company to Work for’ survey. 1.2.2 Implement the HR plan.1.2.4 Ensure compliance to all Corporate Governance and legal protocols by achieving a clean Board Effectiveness Review.1.2.5 Maintain the integrated IT system.
1.2.1 Improve Brand SA’s score to 4.00 on the Best Company to Work for’ survey. 1.2.2 Implement the HR plan.1.2.4 Ensure compliance to all Corporate Governance and legal protocols by achieving a clean Board Effectiveness Review.1.2.5 Review the integrated IT system.
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PROGRAMMES & OUTCOMES
2014/15 2015/16 2016/17 2017/18 2018/19
Programme 2: Brand Strategy Development & Management
2.1 . Brand and Message Alignment by key stakeholders.
2.1.1 Targeted training through the Brand Academy with key stakeholders to achieve 40% compliance on CI manual.2.1.2 Develop and communicate messaging with key stakeholders to achieve 20% core message alignment. 2.1.3 Tracking tool established. 2.1.4 Develop and implement the international & domestic marketing (positioning) campaign.
2.1.5 Activate Embassy website harmonisation programme.
2.1.1 Targeted training through the Brand Academy with key stakeholders to achieve 50% compliance on CI manual.2.1.2 Develop and communicate messaging with key stakeholders to achieve 25% core message alignment. 2.1.4 Develop and implement the international & domestic marketing (positioning) campaign.2.1.5 Review the Embassy website harmonisation programme. 2.1.6 Maintain Brand Academy.
2.1.1 Targeted training through the Brand Academy with key stakeholders to achieve 60% compliance on CI manual.2.1.2 Develop and communicate messaging with key stakeholders to achieve 35% core message alignment. 2.1.3 Assess tracking tool.2.1.4 Develop and implement the international & domestic marketing (positioning) campaign.2.1.5 Maintain the Embassy website harmonisation programme.
2.1.1 Targeted training through the Brand Academy with key stakeholders to achieve 70% compliance on CI manual.
2.1.2 Develop and communicate messaging with key stakeholders to achieve 40% core message alignment. 2.1.4 Develop and implement the international & domestic marketing (positioning) campaign.2.1.5 Maintain the Embassy website harmonisation programme.
2.1.1 Targeted training through the Brand Academy with key stakeholders to achieve 80% compliance on CI manual.
2.1.2 Develop and communicate messaging with key stakeholders to achieve 45% core message alignment. 2.1.4 Develop and implement the international & domestic marketing (positioning) campaign.2.1.5 Maintain the Embassy website harmonisation programme. 2.1.6 Evaluate and review brand positioning.
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PROGRAMMES & OUTCOMES
2014/15 2015/16 2016/17 2017/18 2018/19
Programme 2: Brand Strategy Development & Management
2.2 Improved Pride and Patriotism and Active Citizenship amongst South Africans.
2.2.1 Implement and increase awareness to 11% of domestic mobilisation and active citizenship (PYP) campaign.2.2.2 Promote and market the NDP to all key stakeholders. 2.2.3 Identify and profile cutting edge global innovation & research produced by SA’s. 2.2.4 Implement research programme on Brand performance and insights.
2.2.1 Implement and increase awareness to 15% of domestic mobilisation and active citizenship (PYP) campaign.2.2.2 Promote and market the NDP to all key stakeholders. 2.2.3 Initiate project to establish index based on NDP objectives.2.2.4 Identify and profile cutting edge global innovation & research produced by SA’s. 2.2.5 Implement research programme on Brand performance and insights.
2.2.1 Implement and increase awareness to 20% of domestic mobilisation and active citizenship (PYP) campaign.2.2.2 Promote and market the NDP to all key stakeholders. 2.2.3 Identify and profile cutting edge global innovation & research produced by SA’s. 2.2.4 Implement research programme on Brand performance and insights.2.2.5 Develop and execute a 360o strategy on SA’s participation in the Brazil Olympics.2.2.6 Review domestic PYP mobilisation campaign.
2.2.1 Implement and increase awareness to 30% of domestic mobilisation and active citizenship (PYP) campaign.2.2.2 Promote and market the NDP to all key stakeholders. 2.2.3 Identify and profile cutting edge global innovation & research produced by SA’s. 2.2.4 Implement research programme on Brand performance and insights.
2.2.1 Implement and increase awareness to 35% of domestic mobilisation and active citizenship (PYP) campaign.2.2.2 Promote and market the NDP to all key stakeholders. 2.2.3 Identify and profile cutting edge global innovation & research produced by SA’s. 2.2.4 Implement research programme on Brand performance and insights.
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PROGRAMMES & OUTCOMES
2014/15 2015/16 2016/17 2017/18 2018/19
Programme 3: Reputation Management 3a. Positive
disposition about South Africa amongst target audiences (domestic) .
3.1 Implement the domestic reputation management programme.3.2 Leverage on strategic platforms with key stakeholders. 3.3 Implement KOL & Brand Ambassadors programme. 3.4 Host annual competitiveness forum3.5 Implement strategic research programme.
3.1 Implement the domestic reputation management programme.3.2 Leverage on strategic platforms a with key stakeholders. 3.3 Implement KOL & Brand Ambassadors programme. 3.4 Host annual competitiveness forum.3.5 Implement strategic research programme.
3.1 Review the domestic reputation management programme.3.2 Leverage on strategic platforms with key stakeholders and conduct review of the programme. 3.3 Implement and Review KOL & Brand Ambassadors programme. 3.4 Host annual competitiveness forum and evaluate.3.5 Implement strategic research programme.
3.1 Implement the domestic reputation management programme.3.2 Leverage on strategic platforms with key stakeholders. 3.3 Implement KOL & Brand Ambassadors programme3.4 Host annual competitiveness forum. 3.5 Implement strategic research programme.
3.1 Implement the domestic reputation management programme.3.2 Leverage on strategic platforms with key stakeholders. 3.3 Implement KOL & Brand Ambassadors programme3.4 Host annual competitiveness forum 3.5 Evaluate strategic research programme.
3a. Positive disposition about South Africa amongst target audiences (international)
3.1 Develop and activate the Africa strategy. 3.2 Expand the GSA network into target markets (Canada).3.3. Grow the GSA membership baseline by 10%.3.4 Leverage on strategic platforms with key stakeholders. 3.5 Develop partnerships with targeted Diplomatic Corps. 3.6 Develop & communicate case-studies on foreign multinationals.
3.1 Implement Africa strategy. 3.2 Expand the GSA network into target markets (New Zealand ).3.3. Grow the GSA membership baseline by 10%.3.4 Leverage on strategic platforms with key stakeholders. 3.5 Develop partnerships with targeted Diplomatic Corps. 3.6 Develop & communicate case-studies on foreign multinationals.
3.1 Implement Africa strategy. 3.2 Expand the GSA network into target markets (Germany).3.3. Grow the GSA membership baseline by 10%.3.4 Leverage on strategic platforms with key stakeholders. 3.5 Develop partnerships with targeted Diplomatic Corps. 3.6 Develop & communicate case-studies on foreign multinationals.
3.1 Implement the Africa strategy. 3.2. Grow the GSA membership baseline by 10%.3.3 Leverage on strategic platforms with key stakeholders. 3.4 Develop partnerships with targeted Diplomatic Corps. 3.5 Develop & communicate case-studies on foreign multinationals.
3.1 Implement the Africa strategy. 3.2. Grow the GSA membership baseline by 10%.3.3 Leverage on strategic platforms with key stakeholders. 3.4 Develop partnerships with targeted Diplomatic Corps. 3.5 Develop & communicate case-studies on foreign multinationals.
STRATEGIC MARKETING & COMMUNICATIONS
• Brand Strategy Development• Reputation Management• Brand Insights and Performance Monitoring• Stakeholder Integration & Partnership
STRATEGIES AND IMPLEMENTATION PLANS
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Bra
nd
SA
M
ark
eti
ng
Dom
esti
c
Media
Inte
rnati
on
al
Civil Society
Business
Government
Potential Investors
Global Media
Global South Africans
General SA Public
Brand Alignment
Reputation Management
Positive Predisposition
Pride & Patriotism
Reputation Management
Reputation Management
Reputation Management
Positive Predisposition
Pri
de &
Patr
ioti
sm
Act
ive
Cit
izensh
ip
Target & Stakeholders
Segment
Market & Communications
Objectives
Segment
MARKETING & COMMUNICATIONS APPROACH AND OBJECTIVES
TARGET AUDIENCES & STAKEHOLDER GROUPINGS PRIMARY SECONDARY
20
TARGET MARKETS
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Saudi Arabia
South Korea Japan
UAE
Nigeria
Kenya
USA
India
France
Germany
Russia
Brazil
UK
DRC
China
Ghana
Indonesia
Vietnam
Turkey
Qatar
21
Brand South Africa GCIS Proudly South African South African Tourism TISA
National value proposition and positioning development & articulation
Define, articulate align and refine for Brand SA Inc.
Coordinate government communication to ensure that the public is informed about government’s policies, plans & programmes.
Define National Pride, Patriotism, Social Cohesion and Buy Local Activism
Trade and investment
Brand awareness and positive image domestically
Communicate nation brand attributes(Country branding)
Communicate Government services
Communicate products and services attributes
Communicate tourism brand attributes(Destination marketing)
Communicate investment offering domestically
Brand awareness and positive image internationally
Communicate nation brand attributes(Country branding)
Communicate local companies products and services to South Africans
Communicate tourism brand attributes(Destination marketing)
Communicate investment offering internationally
Domestic mobilisation and active citizenship to build social cohesion
Communicate pride and patriotism attributes (Play Your Part)
Communicate the NDP
Activate Activate
Monitor, and contribute towards global competitiveness
Nation brand Products & services Tourism Investment offering directed at targeted markets
Marketing coordination and reputation management strategy
Stakeholder alignment & coordinated messaging & look and feel
Internal Stakeholder alignment and coordinated messages and promotion of South African Products and Services
Stakeholder alignment and coordinated messages and promotion of SA products and services as well as investment projects internationally
CRITICAL STAKEHOLDER COLLABORATION AND RESPONSIBILITY MATRIX
22 22
RESOURCES FOCUS AND SUPPORT
Focus on the key Strategic Programmes with positive stories and daily updates.
The support ranges from activities focused on country initiatives, state visits, PR for the country and support for government agencies and departments.
Support for Communications Department, DIRCO, DTI, Department of Arts and Culture (DAC), GCIS, Treasury,
Country/Programme Managers and Companies which are currently investing
outside of the country
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BRAND ADVOCATES
Examples of SA Brand Ambassadors which still require approval by the Presidency:
•Brand SA Board Members•South African advocates•Global South Africans•Campaign participants (PYP & TVC)•Global Key Opinion Leaders•National Orders Recipients
These Ambassadors will also be in countries like: USA, India, Kenya, China,
Nigeria, Egypt and Germany
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CORPORATE SERVICES PROGRAMMES
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BUDGETS 2014/15 – 2018/19
PROGRAMMES 2014/2015 2015/2016 2016/2017 2017/18 2018/2019Administration 63, 817 67,646 71,705 76,007 80,567
Brand Strategy Development and Management
44, 827 47,516 50,378 53,390 56,593
Reputation Management 59, 042 62,584 66,340 70,320 74,539
167, 686 177,746 188,423 191,717 211,699
Market 2014/2015 2015/2016 2016/2017 2017/2018 2018/2019International 60% 60% 60% 60% 60%Domestic 40% 40% 40% 40% 40%
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