branding in the digital age by mary elise chavez
TRANSCRIPT
Back to the Future Branding in the Digital Age
maryelisechavez Creative Director at Oysterlabs
New Models of Invention Out with the Old, In with the New
maryelisechavez
“The internet has squeezed the end user to the product.” -Gary Vaynerchuk
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A Day in the Digital Economy Wake Airbnb Switch WeMo Eat Seamless Play Babolat Drive Uber
Assist Zirtual Want On-Demand
Buy Shopkick Clean FlyCleaners
Pamper Zeel Watch Roku Toast Lot18
maryelisechavez
maryelisechavez
What ’s Mine is Yours In the Sharing Economy
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WinWin B2B matching Skillshare Everyone is a teacher
Lyft Share your ride Airbnb Share your home Zirtual Remote Assistants Poshmark Closet-swap CharityBuzz Help out Kickstarter Help fund
Airbnb’s HQ in SF, CA
Brand It ’s in the details
maryelisechavez
Be consistent with all assets, online and off. No ui is good ui. Focus on well-designed utility. maryelisechavez
Know Yourself.
Nike’s Find Your Greatness Campaign
Customer Experience Is this an experience worth having?
maryelisechavez Suit Supply
Would you be a customer? Audit your own customer experience. What bumps can be ironed out?
maryelisechavez Suit Supply
Technology Enable and Propel
maryelisechavez Apple - Lincoln Center, NY
Hal wasn’t real. And that ’s good for all of us. Mobile. Web. Print. In-store. POS. Workforce.
Avoid bad habits with legacy systems. Streamline tasks and communication.
Be agile. Iterate often.
maryelisechavez 2001: A Space Odyssey
Advertainment Speak with, not at, your customers
maryelisechavez J.Crew Ludlow Suit Campaign
Old form is Projecting
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Cold Calls Sales Demos Qualify Leads
New form is Participatory
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Social Educate Engage
Meatball Shop
Storytelling Be an open book.
maryelisechavez Tiffany’s Love Stories Campaign
A great story has the power to motivate consumers to action. Use the Visual Web to deliver this story.
maryelisechavez
Tap into your brand heritage. How does your past inspire your future?
Are you a disruptor? Speak to solutions and needs you’re filling.
Chipotle’s Back to the Start Campaign
Take Part New Communities
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maryelisechavez
WinWin Skillshare
Quirky
TechShop
Shapeways
Etsy
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Experiment Don’t be afraid to try new things.
Forever21 Interactive Billboard – Times Square, NY
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Kate Spade BaubleBar
Warby Parker Mast Brothers
J Crew Liquor Store
Pop Up
Warby Parker Store, NY, NY
Toolbox Always. Be. Testing.
maryelisechavez
maryelisechavez
Have an arsenal of intelligent tools:
Google Analytics, Kissmetrics, MailChimp, Hootsuite
In order to win with digital, Be committed.Stay true to your brand.
Develop and implement a strategy Define measurements of success
Get started now.
Audit Yourself Start with a fresh pair of eyes. Identify areas of improvement.
Create an action plan. Run.
maryelisechavez
Thanks! [email protected]
maryelisechavez