Breaking  Burnout  

Anu  Mannathikuzhiyil,  PHR  HR  Generalist  

What  will  be  covered  

•  Risk  factors  that  lead  to  burnout    • Ways  burnout  will  impact  the  company  • How  to  idenBfy  burnout  in  employees    • How  to  miBgate  the  circumstances  that  can  lead  to  burnout    

Burnout    

•   ExhausBon,  lack  of  enthusiasm  and  moBvaBon,  feelings  of  ineffecBveness,  and  also  may  have  the  dimension  of  frustraBon  or  cynicism,  and  as  a  result  reduced  efficacy  within  the  workplace  

Jobs  with  high  rates  of  burnout    

•  Physician  •  Nurse  •  Social  Worker  •  Teacher  •  Police  Officer  

CEO  Burnout  

•  What  happens  when  burnout  strikes  the  boss?  

•  96%  of  senior  leadership  report  feeling  burned  out    

•  Lloyds  Banking  Group  

Causes  of  Burnout    

•  Unclear/impossible  requirements    

•  High-­‐stress  Bme,  no  “down”  Bme  

•  Big  consequences  for  failure    

Stress  vs.  Burnout  

Stress  •  Characterized  by  over-­‐engagement    

•  EmoBons  are  overacBve    •  Produces  urgency  and  hyperacBvity    

•  Loss  of  energy  •  Leads  to  anxiety  disorders    •  Primary  damage  is  physical  

 

Burnout  •  Characterized  by  disengagement    

•  EmoBons  are  blunted    •  Produces  helplessness  and  hopelessness  

•  Loss  of  moBvaBon,  ideals,  and  hope    

•  Leads  to  detachment  and  depression  

•  Primary  damage  is  emoBonal    

The  Signs  

• Withdrawal  behaviors  develop    •  Interpersonal  fricBon  results    •  Performance  declines    •  Family  life  suffers    • Health-­‐related  problems    

Phases  of  Burnout  

1.  Compulsion  to  prove  oneself    2.  Working  harder    3.  NeglecBng  their  needs  4.  Displacement  of  conflicts    5.  Revision  of  values  6.  Denial  of  emerging  problems    

Phases  of  Burnout  (cont.)  

7.  Withdrawal    8.  Obvious  behavioral  

changes    9.  DepersonalizaBon  10. Inner  empBness    11. Depression    12. Burnout  syndrome        

Consequences  for  the  company    

•  Absenteeism  •  Lower  producBvity  •  Decreased  job  saBsfacBon  •  Reduced  commitment/engagement    

•  Personal  conflict  with  colleagues  

•  DisrupBon  of  coworkers’  job  tasks    

Turnover  caused  by  burnout    

• 1  million  employees  • 60%  • $602  • $156,520,000,000  

“The  Amazon  Way”    

•  Recent  arBcles  have  detailed  impossible  working  condiBons  for  both  warehouse  and  white-­‐collar  workers  across  the  globe    

•  “The  joke  in  the  office  was  that  when  it  came  to  work/life  balance,  work  came  first,  life  came  second,  and  trying  to  find  the  balance  came  last”  

•  Amazon  has  the  second  highest  turnover  rate  among  all  Fortune  500  companies  

Burnout  in  America    

• No  formal  recogniBon  by  any  government  body    

• Work  hours    •  Paid  leave  

¿Cómo  se  dice  “Burnout”?  

•  Germany-­‐  Ursala  von  der  Leyen  

•  France-­‐  France  Telecom  •  The  UK-­‐  HSE  •  Japan-­‐  Karoshi  •  China-­‐  Guolasi  •  South  Korea-­‐  6  day  workweek  

 PrevenBon  techniques    

•  Assign  realisBc  tasks    •  Follow  passion    •  Provide  employees  with  proper  tools  and  resources    

•  Encourage  socializing    •  Treats    •  Acknowledge,  Reward,  and  Promote    

Burnout  PrevenBon  

•  Start  the  day  relaxed  •  Adopt  healthy  life  habits    •  Set  boundaries    •  Disconnect    •  Foster  creaBvity  •  Manage  stress    

CombaBng  Burnout    

•  Problem-­‐focused  coping    •  EmoBonal-­‐focused  coping  

•  RelaBonship-­‐focused  coping    

•  Lifestyle  coping    

What  you  can  do  

•  AcBvely  address  problems    •  Clarify  job  descripBons    •  Assign  new  job  duBes    •  Suggest  Bme  off    

Summary  

•  Regardless  of  who  you  are,  where  you  are  from,  and  what  type  of  job  you  do,  you  can  face  burnout.  

•  Burnout  has  detrimental  effects  on  the  both  the  individual  and  the  company.    

•  Take  the  Bme  to  reassess  if  you  see  burnout  so  that  you  can  stop  it  in  its  tracks  or  alleviate  the  onset.  

HRCI  Cer(fica(on  Credits:    "This  webinar  has  been  pre-­‐cerBfied  for  1  hour  of  general  recerBficaBon  credit  toward  PHR,  SPHR  and  GPHR  recerBficaBon  through  the  HR  CerBficaBon  InsBtute.      We  will  send  out  a  confirma(on  e-­‐mail  to  all  those  that  are  confirmed  as  a:ended  with  the  program  ID  code  to  note  on  your  HRCI  recer(fica(on  applica(on  form.      

The  use  of  this  seal  is  not  an  endorsement  by  the  HR  CerBficaBon  InsBtute  of  the  quality  of  the  program.    It  means  that  this  program  has  met  the  HR  CerBficaBon  InsBtute's  criteria  to  be  pre-­‐approved  for  recerBficaBon  credit."  

QUESTIONS?  G&A  Partners  

info@gnapartners.com  (800)  253-­‐8562  

*This webinar has been recorded and will be posted on the G&A website by Friday.