breaking through the talent barrier

© 2 0 0 6 C i s c o S y s t e m s , I n c . A l l r i g h t s r e s e r v e d . C i s c o C o n f i d e n t i a lP r e s e n t a t i o n _ I D 1

Breaking Through t he Tal ent Barrier

Carl Marning


Agenda

S e t t ing t h e S c e ne : Mak ing c are e r d e v e lo p m e nt c o re t o t h e o rganis at io n

H o w t o b u ild a d iv e rs e p ip e line f o r t ale nt

Ch alle nging & d e v e lo p ing t o p t ale nt

Clo s ing

Cis c o O v e rv ie w


C is c o O v erv iew


T h e C i s c o V i s i o n…Changing the Way We Wo r k , L iv e, P l ay, and L ear n

W o rk L iv e P lay L e arn

SM

S hap e the f u tu r e o f the I nter net b y c r eating u np r ec ed ented v al u e and o p p o r tu nity f o r o u r c u sto m er s, em p l o yees, inv esto r s and ec o system p ar tner s

…and M i s s i o n


Cisco Globally

San Jose, CAH er nd on, V AB ox b or o, M A

O t t aw a, Canad a

R al ei g h , N CR i c h ar d son, T X

L ond onAm st er d am

T el Av i vB ang al or e

Sh ang h ai

Si ng ap or e

� 62,000 employees in 70 countries� 3 00+ of f ice loca tions, 3 h ea d q ua rters� 1 / 3 E ng ineering / I T , 1 / 3 S a les, 1 / 3 a ll oth ers

D u b ai

Sy d ney


Cisco T e ch n ical S e r v ice s Cor e t o t h e O p e r at e P h ase of t h e L if e cycleS c al e o f the O p er atio n� E ng ineering support ‘centre of ex cellence’d ea ling in tech nica l esca la tions

� A pprox . 70000 serv ice req uest per month w orld w id e in a d d ition

� 24 / 7 ‘F ollow th e S un’ mod el � P eople core to opera tion

– R e s p o n s i b l e f o r t h e e n d -t o -e n d s e r v i c e d e l i v e r y

© 2 0 0 8 C i s c o S y s t e m s , I n c . A l l r i g h t s r e s e r v e d . C i s c o P u b l i cP r e s e n t a t i o n _ I D 7

T e c h n i c a l A s s i s t a n c e C e n t r e s• 7 x 2 4 x 3 6 5 l o c a l i s e d s u p p o r t s t r u c t u r e • 4 m a i n c e n t r e s : S y d n e y , S a n J o s e , R a l e i g h , a n d B r u s s e l s• A c c e s s t o f i e l d e n g i n e e r s i n 1 2 0 c o u n t r i e s

Cisco T e ch n ical A ssist an ce Ce n t r eGlobal A v ailabilit y

Worldwide locationsS atellite locationsM aj or su p p ly p oints


S e t t in g t h e S ce n e


D ow J ones C omposite I nd ex ( 1 9 9 9 -2000)

N a sd a q C omposite I nd ex ( 1 9 9 9 – 2000)

S o u r c e : S w i s s B a n k i n g I n s t i t u t e , U n i v e r s i t y o f Z u r i c h , S w i t z e r l a n d

B u r s t i ng o f t h e do t . c o m B u b b l e


M ak i ng ‘P eo p l e D ev el o p m ent ’ C o r e t o t h e O r gani s at i o nB u siness Case� 2001 D otcom B ub b le

– R e s u l t s o f t h e e n d u r i n g d o w n t u r n– C o n s o l i d a t i o n

� P ost 2004 – O p p o r t u n i t i e s / g r o w t h – c a u s e s h i g h a t t r i t i o n c o s t

� T h ink T a nk occurred :� H ow ca n w e ma na g e our ta lent b etter? � H ow d o w e inv est a nd lev era g e ex isting stra teg ies a nd new initia tiv es?


P eo p l e D ev el o p m ent as C o r eEx isting P r o gr am s� U til ise 3 ‘E’s’

– Ex p o su r e– Ex p er ienc e– Ed u c atio n

� Cisc o ’s Cu l tu r e o f D iv er sity and I nc l u sio n


Building a Diverse P ip eline


B u i l d a di v er s e P i p el i ne f o r T al ent � Co nnec ted D ev el o p m ent p r o gr am� F eed b ac k

M ore f ocus on ca reer d ev elopment� S tr engths-o r iented p r o c ess

G row ing self -a w a renessA lig ning employee ca reer g oa ls w ith C isco' s b usiness g oa ls

� A d o p ted as w o r l d w id e p r o c ess


H o w t o b u i l d a di v er s e p i p el i ne f o r t al ent� R ota tions w ith in T ech nica l S erv ices

C h i n a > A u s t r a l i aA u s t r a l i a > S o u t h K o r e aU S > a c r o s s t h e w o r l d

� L ea d ersh ip a nd a w a reness prog ra msI n c l u s i o n a n d D i v e r s i t y M i c r o i n e q u i t i e s

� R ea ch out to ed uca tiona l institutions� I nterv iew processes f or culture a nd f it


H o w t o b u i l d a di v er s e p i p el i ne f o r t al ent� Cisc o G l o b al T al ent A c c el er atio n P r o gr am

L a unch ed in A mma n, J ord a n.� Co l l ab o r atio n d u r ing ind u c tio n and tr aining

T ech nica l S erv ices, A d v a nced S erv ices, S a les E ng ineering & I T


E x p andi ng C u l t u r e o f D i v er s i t y� G en Y � B ab y B o o m er / G en X � T ec hno l o gy U sage� D iv er sity and I nc l u sio n � F u tu r e Wo r k f o r c e I nitiativ e


T h e P o w er o f C o l l ab o r at i o n v i a W eb ex


Develo p ing T alent


C h al l engi ng & D ev el o p i ng T o p T al ent� Co l l ec tiv e r esp o nsib il ity

I nd iv id ua l a nd lea d ersh ip tea ms� Enc o u r age an o p en env ir o nm ent� F o r m al T al ent B o ar d s b i year l y r ev iew � Co l l ab o r atio n ac r o ss w id er f u nc tio nal team s

– S uccession pla nning rota tions


I n C l o s i ng� T al ent m anagem ent a c o r e f u nc tio n o f Cisc o � R eq u ir es str o ng l ead er ship and v isio n� M ak e a p er so nal c o nnec tio n � O u r p eo p l e ar e o u r gr eatest asset


Q and A