Breakout Session••••••••••

Solutions to the Pending Concerns Raised After the 2nd RB2000 Users’ Conference

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PROBLEM(S) / CONCERN(S)` SSD Interest Computation

• Manual computation do not tally with

RB2000 System.

CAUSE Programming error

SOLUTION Programming error corrected

Fixes to RB2000•••••••••••••••••

PROBLEM(S) / CONCERN(S) Start of Day

• Takes a Long Time to Process

CAUSE •Large database log file

•Non – compliant to the

recommended hardware

configuration

SOLUTION • Conduct Regular file maintenance by shrinking of database

• Install recommended Hardware configuration

• Upgrade File Server (Note: Using Regular Desktop as Server is not

recommended for branches with more

than 10,000 accounts especially in LMM)

Fixes to RB2000•••••••••••••••••

PROBLEM(S) / CONCERN(S) Financial Product Design (FPD)

• RB2000 does not provide accurate “Next processing date” during dates falling on holidays and/or non-banking days

CAUSE • System Error or program bug found

• Processing date was not properly defined at the FPD

SOLUTION • Program error corrected

• Check FPD-processing date especially during month-end

Fixes to RB2000•••••••••••••••••

PROBLEM(S) / CONCERN(S) Loan Management Module (LMM)

• Negative value appeared with posting Loan Payments and/or Adjustments

CAUSE System Error and program bug

SOLUTION Program error corrected

Fixes to RB2000•••••••••••••••••

PROBLEM(S) / CONCERN(S) Loan Management Module (LMM)

• Wrong Posting of Dues

CAUSE System Error and program bug

SOLUTION Program error corrected

Improvement and Fixes to RB2000•••••••••••••••••

PROBLEM(S) / CONCERN(S) Loan Management Module (LMM)

• Waiving of Penalty charges not functioning

CAUSE • System Error and program bug

SOLUTION • Program error corrected

Fixes to RB2000•••••••••••••••••

PROBLEM(S) / CONCERN(S) Report Generation

• Inconsistent reports generated

CAUSE • Errors were caused by inputting of data and non-compliance of procedures

• Some errors were due to program bug.

SOLUTION • Re-training of RB2000 users

• Data inputted should be checked

Fixes to RB2000•••••••••••••••••

PROBLEM(S) / CONCERN(S) Loan Batch Payment (LBP)

• Pre-terminated Loan Account or Accounts paid in full prior to maturity were not automatically classified as “Close”

CAUSE • Automatic closing of accounts was not included in the Advance Payment specification

SOLUTION • Short-term Solution: Manual closing of accounts

• Long-term Solution: enhance classification of loan status

Fixes to RB2000•••••••••••••••••

PROBLEM(S) / CONCERN(S) General Ledger Module (GLM)

• Deleting of subsidiary through Ticket

Entry does not function as expected.

CAUSE System error and program bug

SOLUTION Program error corrected.

Fixes to RB2000•••••••••••••••••

PROBLEM(S) / CONCERN(S) General Ledger Module (GLM)

• Incorrect Data passed on to the General Ledger accounts

CAUSE • Contra Accounts were not properly defined at the General Ledger Interface (GLI) module.

• GLM’s Report Template was not properly defined or not defined at all.

SOLUTION • Correct and complete the report template

• Correct GLI corresponding debit/credit accounts.

Fixes to RB2000•••••••••••••••••

PROBLEM(S) / CONCERN(S) General Ledger Module (GLM)

• GL Summarization not working

CAUSE •Procedural Error

SOLUTION • Define “Transaction Group” in FPD

Fixes to RB2000•••••••••••••••••

Fixes to RB2000•••••••••••••••••

Other common problems encountered:

1. Network cabling not properly installed2. Shortcut or RB2000 exe lost3. Wrong posted amount either cash deposit/ withdrawal4. Wrong transaction code5. Transaction posted to another account6. Incorrect check number inputted7. Communication problems (e.g. no phone, fax, email account etc.8. Unmanaged back-up files9. Different database and executable file between client & ASECSoft version.10. SQL server error

••••••••••FIXES TO RB2000

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