Brevard Public Schools

Health Advocate Overview

Who is Health Advocate?

• Goal is to make healthcare easier for everyone

• Combines hands-on help and technology to get you the supportyou need, when you need it

• Distinguished roster of 12,000 clients nationwide

• Currently services over 50 million people

• Compassionate, expert staff of healthcare, well-being and insurance professionals

Nation’s leader in healthcare advocacy, well-being and assistance programs

Your Health Advocate benefit provides:Welcome to Health Advocate

• Hands-on support for a variety of health and well-being issues

• Compassionate, confidential help available 24/7

• Unlimited access for you and your eligible family members

• Interactive mobile app and website

• Provided by your employer or plan sponsor at no cost to you!

Pick up the phone and call with any healthcare issue and we will get you the help you need!

• You

• Your spouse

• Dependents

• Parents

• Parents-in-law

Plus, the whole family can use Health Advocate!

EAP+Work/Life24/7 access to Counselors and Work/Life Specialists

for help with a wide range of personal and work-related issues

Speak to a Licensed Professional Counselor for help with:

Confidential help with personal issues

• Relationships

• Family/parenting issues

• Adolescent issues

• Depression

• Anxiety

• Substance abuse

• Stress management

• Grief and loss

• Life’s transitions

Marie’s teenage daughter was experiencing sleep loss, failing grades and behavior problems due to multiple stressors, and communication was starting to break down in the family.

Marie called Health Advocate.

Her Licensed Professional Counselor: Scheduled a family counseling session to

accommodate her daughter’s busy schedule

Guided her daughter with strategies to better balance responsibilities and set priorities

Helped the family build more effective communication skills

Help with Personal Issuesin Action

Jane was prescribed a number of medications to treat depression and mood issues. Whenever stress mounted, however, she started reaching for more pills, which was beginning to affect her performance at work.

She called Health Advocate. Jane’s Licensed Professional Counselor: Helped her sort through her prescriptions Suggested ways to follow the

recommended regimen and more closely monitor her use

Offered techniques to help Jane better manage stress

Connected her to resources about substance abuse

Help with Personal Issues in Action

Work/Life Specialists find local services and resources to help with:

Help balancing work and life

• Eldercare and childcare

• Balancing work and family

• Legal and financial concerns

• Summer camps; after school care

• Special needs services

• Home organization

• Time management

• Relocation issues

• Occupational stress

• Working with others

Gina was stressed and starting to miss work because she was caring for her aging mother who was becoming increasingly frail, falling and requiring repeat hospitalizations.

She called Health Advocate.Her Licensed Professional Counselor and Work/Life Specialist: Offered strategies to help Gina better

cope with stress Researched resources and health

insurance coverage for in-home health aides, meal delivery and transportation to medical appointments

Helped Gina explore options of long-term care facilities, including assisted living in her community

Help Balancing Work and Life in Action

Free consultation with an attorney and 25 percent discount on fees if retained

Help with legal issues

• Criminal law

• General/civil law

• Domestic/family law

• Elder law

• Real estate

• Tax and IRS matters

• Motor vehicle law

Kathy, a popular high school teacher facing divorce, was anxious and distracted due to legal challenges over a custody dispute.

Parents started complaining that she was not engaging with her students to the level she had in the past.

She called Health Advocate.Kathy’s Licensed Professional Counselor: Held counseling sessions and connected

her to an attorney for a consultation Offered effective stress management

strategies

Through counseling support, Kathy was able to focus more fully on her students and classroom activities.

Help with Legal Issues in Action

Free consultation with a financial specialist available online or by phone

Help with financial issues

• Credit management

• Debt counseling

• Budgeting

• Restoring credit

• Investments

• Identity theft

• Home refinancing

• Student loans

• Retirement planning

• Divorce planning

Due to the recent loss of his wife’s income and poor money management skills, Tim’s financial debt was growing quickly… and the strain was affecting his marriage and job performance.

He called Health Advocate.Tim’s Licensed Professional Counselor: Set up couples counseling sessions and

discussed strategies to help Tim and his wife communicate more effectively about money and finances

Suggested stress management techniques

Connected Tim with a financial specialist for a free consultation

Help with Financial Issues in Action

• 24/7 access to articles, tips, videos, tools, news alerts, interactive courses on leadership and personal growth

• Easily reach Health Advocate experts

• Get details about program features

• Search and read articles on emotionalwell-being, relationships, financial health, legal topics and more!

• Sign up for monthly webinars

• Take health and well-being assessments

• Resources include a Savings Center, interactive calculators and more

Additional Resources on your Mobile App and Website

• Unlimited telephonic consultation

• Clinical team with 50+ years of experience

• Available 24/7 to all levels of management team

• Online library of 60+ management skill builders (e.g., effective communication, performance management, team building, managing stress)

• Quarterly supervisor newsletter

Special support for managers and supervisors

Expert help with organizational issues and disruptive events• Critical incidents

• Employee conflicts

• Periods of change (e.g., mergers,downsizing)

• Disruptive behavior/behavior that presents a safety hazard

• Workplace violence risk

• Threats of domestic violence

• Workplace bullying

• Performance problems

• Training needs

• Mandatory referrals

When a valued shift manager sadly took his own life, Sophie, an HR manager, knew she would need help informing and supporting the company.

She called Health Advocate.Our Critical Incident Coordinator and Onsite Counselor: Worked closely with Sophie and her team to

develop a strategy for informing the organization about the tragedy

Provided empathy and an onsite educational session focused on suicide and grief

Encouraged employees to call Health Advocate for support, and placed handouts in common break areas

Followed up to see if any additional support was needed

Help with Organizational Issues and Disruptive Events in Action

Keep Health AdvocateTop-of-Mind

Member Communications

• Year-round electronic, print and online materials introduce the program, raise awareness and drive participation

• Multi-leveled communications• Brochures• Flyers• Posters• Health tip sheets • Monthly newsletter

• Strategic and comprehensive

How to Reach Health Advocate

Telephone: 877.240.6863

Email: answers@HealthAdvocate.com

Website: HealthAdvocate.com/members

Normal business hours are Monday - Friday from 8 am to 11 pm, Eastern Time.Health Advocate can be accessed 24/7. Staff is available for assistance after hours and on weekends.

Hours of Operation

Thank youAny questions?