IT OutsourcingBrian Emily Richard

(B.E.R.)

IntroductionWhat is outsourcing?A delegation of non-core operations from

internal production to an external entity.What operations are commonly outsourced?IT, Manufacturing, Software Testing,

Business Process Outsourcing (BPO), Software Development, Data Analysis, Call Centers, Graphic Arts, Accounting, Payroll, Etc.

Top 10 Countries/Companies For offshore outsourcingIndia: HP, China: IBMMalaysia: Motorola, IBMCzech Republic:IBM, Sun, DellSingapore: HP, Philippines: Time Warner, Proctor and Gamble,

ChevronBrazil: FordCanada: GMChile: CitigroupPoland: IBM, GE, Motorola

The GameSplit into three teams, based on whether you

are for, against, or neutral.Teams are scored as a whole, and each team

must answer each question.Points are given for valid arguments.Candy will be rewarded.

Questions:What problems do you see with Xin’s decision

making process?What additional things should he consider

before outsourcing to China?Would you chose the “captive” office, or would

you partner with a Chinese firm? Why?Would you outsource to India or China? Why?The last paragraph talks about Xin’s employees

being on site with their clients, will this still be reasonable with his operations based in China?