BRIAN TAN

EDMELYNNE VENDIOLA

XINCHENG WU

VISION & MISSION STATEMENT

VISIONAt Vancity, our vision is to redefine wealth

Our vision requires us to think differently about wealth—to re-envision prosperity as something we can only achieve if we are surrounded by and connected to a vibrant, healthy community that is sustainable for the long term.

MISSIONAs a values-based financial co-operative, Vancity is committed to transforming how banking is done so we can help our members and their local communities thrive financially, socially and environmentally.

We aren’t doing this alone. Our members are as much a part of this as we are. With members’ deposits, we can place the right tools in the hands of individuals and organizations working to make our world a better place.

BALANCED SCORECARD- FINANCIAL

Objective: Return on Members Equity

KPI: A formulaic result derived from Net Income/ Member Equity

Target: 5% return for 2014-2016

Initiative/ Result: No result yet for 2014, but 6.65% return in 2013

BALANCED SCORECARD-CUSTOMER

Objective: Enhanced Member Well Being

KPI: Members rating Vancity > 9/10 on post transaction survey asking if Vancity “enhanced their well being.”

Target: 50% or greater for 2014

Initiative/ Result: No results yet for 2014, but for 2013 results were 51.2%

BALANCED SCORECARD- INTERNAL PROCESS

Objective: Diversity

KPI: The percentage of people hired with disabilities or people of aboriginal descent

Target: 4.5% for 2014 & greater than 5.8% for 2015 & 2016

Initiative/ Result: No results yet for 2014, but 3.1% for 2013

BALANCED SCORECARD- LEARNING & GROWTH

Objective: New Members to Vancity

KPI: The number of new members to Vancity

Target: 27,000 for 2014, 29,000 for 2015 & 31,000 for 2016

Initiative/ Result: No results yet for 2014, but 24,631 for 2013

CITATIONS

Vancity Strategic Plan: 2014-2016 PDF

Vancity Vision & Values