Bricks and Clicks: Omnichannel delivery for Estate Agencies

Stride into the online future of property sales with Appointedd

Vendors and landlords are now seeking lower

fees, with high expectations of what will

be included in their service

Online property browsing is pulling buyers’

focus away from your agency windows

and newspapers and into the digital

sphere

Consumers are demanding the convenience

of online services, which are available to

them 24/7. As an estate agent offering

such a convenience, your service is

immediately more attractive

If your agency take just four appointments over the phone per day, that’s more than half a working day every week spent arranging viewings. But there’s a way for your agents’ time to be more productive...

Did you know that the average amount of time it takes to make an appointment with a customer is 15 minutes?

Lower operational costs with online booking

Self-service online booking enables you to dramatically reduce the amount of time you and your agents spend on admin.

Calls and emails make up a continuous stream of unscheduled interruptions throughout the day, affecting productivity and taking up time that could be more effectively spent in revenue generation.

House hunters are increasingly searching for their new property online over the traditional newspaper or estate agent window.

By providing online booking, you deliver a 24/7 service that not only saves you time and resources, but also improves the service you offer and gives you an edge over competitors.

Where are your buyers right now? Online, of course!

Make appointments online, in branch, and over the phone

A truly omni-channel solution, Appointedd allows you to deliver appointments for viewings across all platforms.

Potential buyers will have the same communication flow whether they book online, on the phone or in branch - communications can be standardised to make your customer journey coherent.

Without Appointedd With Appointedd

Without Appointedd

Without Appointedd, it can be awkward for both staff and customers to schedule viewings. This process can involve a lot of back-and-forth communications, and trying to find times that work. It can be a frustrating process for all involved.

With Appointedd, customers see all available times, and are guaranteed to pick a time which works for the agency. Customers receive automated confirmations by email and sms, and are reminded of viewings to prevent no-shows. The whole experience runs smoothly for both the customer and agency.

WithAppointedd

Appointedd’s online booking and scheduling

software is secure and seamless, and allows

your agents to make the most of their time.

Appointedd’s online booking tools can be

embedded on any website or Facebook

page, making them a valuable tool for

conversion

The booking flow can be customized to

include any specific questions required.

This forms a valuable data capture point

in the flow

Why Appointedd?

The calendar is clear, intuitive, and scalable

Appointedd’s automated appointment

reminders have been shown to reduce

no-show appointments by up to 50%,

meaning agents’ time is more productive

The two-way calendar sync with all major

external calendars including Google,

Apple, Outlook, Exchange, etc allows

agents to manage their appointments

without a change of internal processes

Why Appointedd?

If you would like to learn more and explore the options for

your agency, we offer a free consultation to assess your current booking process and the potential for improvement

with online booking and automation.

BOOK YOUR CONSULTATION