3247 LAUREL MTN. RD. JESSICA BRIDGES MURFREESBORO, TN 37129 JOGELVIEBRIDGESGMAIL.COM (CELL) 615-631-7780

Resourceful General Manager driven to cut company costs and boost company revenue through innovative management techniques. Organized and diligent with excellent written, oral and interpersonal communication skills. Successful in earning and maintaining customer loyalty.

CORE SKILLS

MS Office Suite Accounts Payable/Receivable Inventory Management Conflict Resolution

Contracts Project Management Procedural Improvements Self-starter

ACCOMPLISHMENTS

Increased average occupancy from 50% to 90% over four years increasing profits. Decreased average delinquency from 35% to 15% over same four years decreasing costs. Increased profits by $9,000/ year by implementing new collection procedures. Managed implementation of new ownership in 2012 with zero down time for employees or

operations.

EXPERIENCE

General Manager SEP 2011 to FEB 2016BGS America Storage – Murfreesboro, TN

Prepared, analyzed, and evaluated reports, and operating procedures. Streamlined collections and billing procedures. Analyzed customer trends to optimize profits. Designed marketing campaigns to target underutilized units. Executed contracts with strict attention to detail. Safeguarded privacy in regards to proprietary information as well as customer information. Prioritized issues and managed time independently. Implemented operating procedures to reduce cost and optimize efficiencies. Maintained operational efficiency with proactive oversight and corrections. Worked with team members to improve individual performance and set realistic goals. Reported profits and losses to executive leadership and consulted regarding operational changes. Reduced operating expenses by improving maintenance procedures. Inspected all aspects of facility and files to improve and maintain operations and office coordination. Served as primary leasing agent. Organized all maintenance work and other services for the facility. Gathered and used a combination of billing reports, collection reports and facility management

software to conduct and analyze management duties and evaluate program effectiveness.

EDUCATION

Seton Hall University, SOUTH ORANGE, NJBS in International Relations and Diplomacy, 2010