Brief Profile

Ajay ParmarH. No. 37, Florance Villa

Sector 57, Sushant lok III Gurgoan, Haryana

Ph: +918130373612

Seeking challenging assignments with a dynamic and growth oriented company, where my Excellent Planning, Organisational and Interpersonal skills can be utilised to positively impact the organization.

Professional Snapshot

A self motivated, administrative support professional with multitasking skills to handle high volume work and effectively deal with interruptions.

Highly proficient in liaison with various Government bodies and corporate. Expert in Office Management. Able to work under pressure and meet deadlines. Adept at prioritization and time

management. Led, directed and mentored teams. Expert in planning budgeting and implementing the event. Bagged many ‘Meritorious Honor Award’, ‘Extra Mile’ awards and many certificate of

Appreciation for extraordinary customer service, liaison & coordination. Logical thinker with good problem solving skills.

Competencies

Protocol Management Sales and Marketing Customer Issues & ResolutionGood Communication Skills Public Relationship Skills Team Leadership Operations Management Strong Administration Skills Interpersonal SkillsCustomer Relation Management

Professional Profile

June 2013 till date: Head Admin – Sahara Q Shop & Head – International Patient Services – Sahara Medical Tourism.

Admin Responsibilities:

Responsible for all admin related duties for 11 offices along with 32 warehouses and 1300 Q shop outlets, PAN India

Responsible for running and maintaining 3 company Guest Houses of 10 - 21 rooms.

Responsible for maintenance of office infrastructure including operation & maintenance of office equipment PAN India

Responsible for preparation of the administration budget. Responsible for all travels and vehicle utilization and their maintenance. To ensure effective control and regular monitoring of all the admin related

expenses. To provide guidance to facilities supervisors and assistants. To ensure that the facility is clean and ensure resolution to day-to-day issues. Developing stable and reliable vendors constantly keeping in view the cost and

quality factors. Purchase of office automation equipment’s, consumables, stationery, etc Interface with legal for statutory compliance. Ensure the physical security of the facility and the employees. Access control

system management.

Responsibilities – Head International Patient Services

Over seeing tie ups with Hospitals in all major cities in India and abroad Tie up with lead generators in India and abroad for Business. Interface with legal for statutory compliance. Coordinating with various Embassies in New Delhi Tie ups with various Travel Companies across the globe Business Development and presentations. Budget Planning Conducting OPD and CME in various countries. Client servicing Maintaining records of all clients Coordinating with local representatives in various countries. Invoice generation Coordinating with the marketing team of all hospitals Organizing get togethers for Doctors, lead generators, interpreters etc.

August 2012 to June 2013: Sr. Manager – AerenR and Honorary Consulate of Samoa.

CONSULATE RESPONSIBILITIES

Regularly organize secure and comfortable visits of all officials of Moldova. Facilitate all official travel arrangements. Maintain high level contacts with hotels & secure hotel reservations in Delhi and

NCR. Liaise with the Ministry of External Affairs (MEA) to obtain Indian visas and restricted

area permits Liaise with travel contractors for timely booking, cancellation, etc. of airline tickets.

Develop, cultivate and maintain high-level contacts with Customs, Immigration & Health Officials, Senior Executives of numerous airlines & Security Forces to carry out day-to-day operations.

Coordinate, maintain and review the relations with venders. Budget for the high level visits of different agency in Consulate. Handled all the HCCD-India Secretariat issues as Dy. Chief Coordinator

May 2011 to January 2012: Sr. Manager Administration, Personnel and Laisioning with Azimuth Investments (Filatex India Limited) and Honorary Consulate of Republic of Moldova.

HR Responsibilities

Interview applicants to obtain information on work history, training, education and job skills.

Contact applicants to inform them of employment possibilities, considerations and selection.

Screen and refer applicants to hiring personnel in the organization, making hiring recommendations when appropriate

Joining formalities. Handling employee database Serve as a link between management and employees by handling questions,

interpreting and administering contracts and helping resolve work related problems.

Leaves and attendance management Handling the payroll Managing advance salary, Ad-hoc bonuses, loans. Confirmations, performance appraisals, performance management. Liaison with various consultants. Administering disciplinary procedures Exit-interviews Full and final settlement procedures.

Administration Responsibilities

Responsible for maintenance of office infrastructure including operation & maintenance of office equipment.

Responsible for preparation of the administration budget. Responsible for all travels and vehicle utilization and their maintenance. To ensure effective control and regular monitoring of all the admin related

expenses and report the same directly to Jt. M.D. To provide guidance to facilities supervisors and assistants. To ensure that the facility is clean and ensure resolution to day-to-day issues. Developing stable and reliable vendors constantly keeping in view the cost and

quality factors. Purchase of office automation equipment’s, consumables, stationery, etc

Interface with legal for statutory compliance. Forecasting of monthly budgets/projections for administrative expenses, creating

daily/monthly MIS and constant monitoring of administrative expenses and cost alignments

Ensure the physical security of the facility and the employees. Access control system management.

Liasioning with Government authorities like, Police, MDC, DESU, JAL Board

CONSULATE RESPONSIBILITIES

Regularly organize secure and comfortable visits of all officials of Rep. of Moldova. Facilitate all official travel arrangements. Maintain high level contacts with hotels & secure hotel reservations in Delhi and

NCR. Liaise with the Ministry of External Affairs (MEA) to obtain Indian visas and restricted

area permits. Liaise with travel contractors for timely booking, cancellation, etc. of airline tickets. Develop, cultivate and maintain high-level contacts with Customs, Immigration &

Health Officials, Senior Executives of numerous airlines & Security Forces to carry out day-to-day operations.

Coordinate, maintain and review the relations with venders. Budget for the high level visits of different agency in Consulate.

January 2007 till April 2011: Travel Assistant with Visitor Support Unit - Embassy of United States of America

Regularly organize secure and comfortable visits of all officials of the US Embassy and other VIPs, Senators and Ambassadors.

Facilitate all official travel arrangements. Maintain high level contacts with hotels & secure hotel reservations in Delhi and

NCR. Liaise with the Ministry of External Affairs (MEA) to obtain Indian visas and restricted

area permits for permanently assigned American personnel. Liaise with travel contractors for timely booking, cancellation, etc. of airline tickets.

Facilitate clearance of Embassy’s military support flights and other government property arriving via special flights.

Process excise duty refunds applications for vehicles (Personal /Government), office supplies, furniture, equipments etc.

Submit pertinent documents required by Government of India for processing of sale applications for vehicles through the Ministry of External Affairs.

Submit pertinent documents required by Government of India for clearances of arms & ammunitions arriving for joint military exercises with the Indian Army and weapons.

Inform American employees about shipment delivery schedules. Communicate with various airlines to ensure shipments are on time and cleared

immediately. Liaise with customs authorities to ensure the urgency of equipment being carried by

TDYers are allowed entry into the country without delay. Develop, cultivate and maintain high-level contacts with Customs, Immigration &

Health Officials, Senior Executives of numerous airlines & Security Forces to carry out day-to-day operations.

Coordinate, maintain and review the relations with venders. Budget for the high level visits of different agency in Embassy. Provide the high level of customer service to assigned American in India.

Achievements

Embassy of United States of America

Accountable for all visiting VIP officials including U.S. President George H. W. Bush, President Barak Obama, Foreign Secretary Condoleezza Rice, Hillary Clinton, Secretary of Treasury, Defence, Agriculture, Governors, Many Under Secretaries, Deputy Assistant Secretaries and Assistant Secretaries. And Chairman of EXIM Bank.

Awarded for handling the entire international press team during the U.S. President visit.

Appreciated many time for handling the Ambassadors different visits in different Places.

Bagged four ‘The Extra Mile’ award for extraordinary customer service, liaison & coordination.

Maintained successfully a High level relation with Government and Non Government bodies.

Due to high level of services, become an important catalyst in creating Visit Support Unit in Embassy.

July 2004 to December 2006: Sales Coordinator cum Sr. Secretary to the Chief Operating Officer, EIH Press Limited, Sham Nath Marg, Delhi 110 054

Job Responsibilities:

Provide Secretarial, administrative support for the Chief Operating Officer. (COO) Screen mail and phone calls for COO Arrange for COO`s travel, client outreach and representational events. Compose routine correspondence, memos and telegrams for COO’s signature. Co-ordinate with Clients, interacting with all Oberoi and Trident Hilton properties in India

and abroad. Processing of Visa and Passports for members of EIH Group Organize the flow of clerical processes in the administrative office. Maintain time and attendance records for the entire administrative office. Assist various clients in receiving inquiries, maintaining update information on order

status on day-to-day basis. Coordinate with MCD/ DDA for construction, Property Tax and Land matters and

Electricity department for the increasing consumption due to expansion of EIH Corporate Office

Coordinate with Government Authorities to get Import Tax exemption for Various Machines ordered.

Collections: - Effective realisation of overdue payments Preparing presentations for workshops and other training programmes

Feb 1998 to March 2001

Company: Hotel Udai Kothi

Designation: Admin & Operation

Company Profile: A four star hotel with 42 rooms, roof top swimming pool, located on Lake Pichola.

Job Responsibilities:

Handling day-to-day work of the administrative office along with additional responsibility of Purchase Department.

Dealing with Travel Agents, Corporate and Individual Guests. Dealing with staff recruitment and their shift schedule. Up selling and therefore converting queries into potential business (reservation). Planning and organizing events for the locals.

Educational Qualification

Science Graduate from North Eastern Hill University Shillong, Meghalaya

PGDMBA from IIBM, Specialization in HR

Other Strengths

Excellent written and oral communication skills, Hands-on working knowledge of MS Office, positive attitude, energetic, enthusiastic, Self-motivated, possess temperament for handling customers with care. Mature with ability to handle stressful situations.

Personal Background

Father’s Name: Late Shri. Jaipal Singh

Date of Birth: 24th August 1971

Interests : Reading, Travelling, People, Building & Maintaining Relationships. 

Languages : English, Hindi, Punjabi, Nepalese, Mizo, Nagalese, Assamese

Contact no. : +91-8130373612

Email : jugnuas@yahoo.com