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Learn more about how Brightstar can enable your Enterprise Mobility Solutions.

www.brightstarcorp.com

GLOBAL REACH, CUSTOMIZED SOLUTIONS

Brightstar has what it takes to meet your enterprise business needs

The leading service provider to the wireless industry and world’s largest wireless distributor, Brightstar has the scale and capabilities you need to manage your enterprise mobility solutions with confidence.With core competencies in device procurement, activation, customization, staging and kitting, catalog management,

fulfillment, warranty and replacement services –AND– a global presence in over 50 countries, with products and

services delivered to more than 125—Brightstar is equipped with the broadest portfolio of device services and the

broadest reach of any mobility solutions partner. | Enterprises expect a “white glove” approach to device deployment

and management. At Brightstar, we understand this dynamic and provide a global platform that ensures fulfillment of the

correct device, with the correct profile that exceeds customer SLA’s. | We’ll personally shepherd each of your products

through the supply chain, helping maximize efficiencies and customer satisfaction at each point, so that you can focus on

doing what you do best—growing your business.



DEVICE PROCUREMENT Having business relationships across the wireless value chain has its benefits. We consider them shared.

We source devices strategically—leveraging our global scale, strong relationships with over 100 of the leading manufacturers, and unmatched business intelligence on device commercialization to provide our customers with valuable insights and procurement savings. With Brightstar, your enterprise sales transactions will rest on the knowledge that you’ll have access to the devices you need.

INVENTORY OWNERSHIP AND MANAGEMENT We know it isn’t always easy to keep device availability up, while keeping operating costs down. We’re here to help.

Brightstar uses state-of-the-art processes and programs to forecast demand, balance it with supply, and automatically replenish inventory—reducing working capital requirements, improving operating expense efficiency, and enabling the sales efforts of our clients.

Because of our corporate scale and diversification, we’re even able to share the market, financial, and competitive risks associated with inventory ownership—offering flexible solutions including consignment, vendor-managed inventory, and a patent-pending Virtual Inventory Program that gives your customers practically unlimited access to the best devices.

VIRTUAL INVENTORY PROGRAM The last thing you want to tell a customer is “No.” We make it easy to say “Yes.”

Stocking inventory is a costly endeavor, and it can tie up funds that you need to have working in other areas of your business. Brightstar’s Virtual Inventory Program gives you access to our supply of devices—reducing your inventory requirements, while expanding your product portfolio.

Brightstar’s Marketplace web architecture is designed to integrate seamlessly with yours and your customers’—providing up-to-date access to your customized catalog, inventory availability, and tools that allow your enterprise sales team to reserve devices using Brightstar’s proprietary Serial-On-Demand fulfillment technology.

The moment an order is placed, our system assigns each device in Brightstar’s “virtual” inventory a unique serial number—required to complete a postpaid activation with telephone number. Our state of the art Robotic Pick System then finds the corresponding device in our warehouse, and prepares it for delivery based on your specifications.

FORWARD LOGISTICS AND FULFILLMENT You have enterprise-sized clients, with individualized needs. We never lose sight of the details.

At Brightstar, we realize that quality is just as — if not more — important as quantity. So we give every device the VIP treatment, ensuring that every little detail is attended to and your customers are delighted.

• Program the device—loading specialized software and SIM cards, configuring and activating it for the end user.

• Kit and stage the device—assembling the right accessories, collateral, labels and user materials in the right packaging.

• Asset tracking—providing each device with an individual bar code or similar identification device for asset management.

• Direct Ship & Tracking ship—making it easy for you to monitor its movement as it travels to your customer.

Over one-third of the 70 million devices that pass through Brightstar’s supply chain each year are shipped with some form of customization. Millions of devices, tailor-made for your customers by trained resources using ISO compliant processes in facilities specifically-designed for high-volume customization.



REVERSE LOGISTICS, TEST AND REPAIR, TECHNOLOGY REFRESH Even in the best of circumstances, devices sometimes come back.

We protect your investment and your relationship.

You’ve made an investment, in your customers and their devices. Brightstar makes it easy for your customers to repair, return, trade-in, or upgrade their devices—ensuring that they always have the best experience with your brand.

• We offer a wide range of quality test and repair management processes—reducing the complexity and increasing the efficiency of returns, defective products or parts management.

• We refresh device technology–properly disposing of legacy devices while maintaining data assurance and environmentally conscious processes. • We collect, refurbish, and resell handsets—providing end-users with a seamless experience, while reducing churn and increasing profitability.• We manage trade-in and buy-back devices as well—enabling you to up sell new devices and services to existing customers.

DEVICE INSURANCE AND EXTENDED WARRANTY Enterprise customers want assurance, so they can manage their assets and their bottom line. We have solutions.

Your customers want the comfort of knowing that if something goes wrong, they’ve got a back-up plan in place. Brightstar’s device protection programs, offered in partnership with eSecuritel, are designed to replace lost, stolen, damaged, or malfunctioning mobile devices quickly and with the same software as the original. Our call center will handle all the details—getting your customer what they need to handle their enterprise operations without unnecessary downtime.

• WARRANTY AND EXTENDED WARRANTY Immediately upon determining that a device is eligible for replacement by the OEM, our call center leaps into action, initiating a Rapid Warranty Replacement. A device is pulled from Brightstar’s inventory, customized and shipped to the user straightaway—eliminating the typical 2 week wait for a replacement direct from the OEM. A return pouch is included for the damaged device. Once received, Brightstar takes on the heavy lifting of managing the logistics and working with the OEM, so your customers don’t have to.

• INSURANCE SOLUTIONS Accidents happen. Brightstar and eSecuritel offer a range of insurance programs supported by an A-rated insurance underwriter—to help your customers plan for the unexpected.

Preserve customer loyalty and improve satisfaction—with Brightstar.

GLOBAL REACH Brightstar has operations in 50 countries on six continents. 3,600 employees worldwide work to deliver products and services to over 100 countries represented by more than 93,000 points-of-sale. Their dedicated efforts have fueled an exceptional growth rate of 70% year-over-year, as well as reported revenues of $7.5 billion in 2011 and assets of $2.7 billion globally.

Our customers include over 200 wireless carriers, 100 OEMs and numerous retailers and enterprise channels that span the globe.

Our competitive strengths include:

• Global services provider for the wireless ecosystem• Strong relationships with manufacturers, operators, retailers

and enterprise channels• A clear understanding of the unique needs of enterprises• Innovative technology-based service platform that scales to

enterprise requirements

• Strategically positioned to anticipate wireless ecosystem opportunities• Innovative, fast-paced culture • Management team with a successful track record and deep

wireless industry expertise



US & CANADA

• Largest wireless distributor and Hispanic-owned business in the US

• Deepest channel reach including access to dealers, retailers, MVNOs and 65,000 VARS

• Over 450,000 sq. ft. of logistics facilities

• Delivering products and services to over 56,000 points-of-sale

• $3 billion gross revenue expected in 2012

LATIN AMERICA

• Present in 20 countries & territories

• Serving more than 125 operators and 33,000 customers in 38 countries

• 50 Sales, Distribution and Assembly facilities


• $4.1 billion gross revenue expected in 2012

EUROPE

• 50/50 Joint Venture with Tech Data

• Present in 15 countries with 11 logistics facilities delivering products to 32

• Over 165,000 customers comprised of operators, retailers and VARS

• Over 2 million sq. ft. of logistics facilities

• $2.4 billion gross revenue expected in 2012

ASIA PACIFIC

• 8 years of regional experience

• Present in 6 countries with 2012 expansion plans into 3 more


• $2 billion gross revenue expected in 2012

MIDDLE EAST & AFRICA

• 5 years of regional experience

• Present in 7 countries with 2012 expansion plans into 2 more

• Access to thousands of points-of-sale, covering all of sub-Saharan Africa, and 22 sales territories

• Highly scalable logistics facilities

• $700 million gross revenue expected in 2012

REGIONAL CAPABILITIESHere, we will see a global map, with each of the countries that Brightstar has capabilities within highlighted—showcasing the true global reach. Each region will have its own color, and a call out box next to each will showcase top-line facts about Brightstar in the region.

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