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Jeppesen FliteDeck Pro Administration Guide

Jeppesen55 Inverness Drive East

Englewood, Colorado 80112-5498

Jeppesen 2015All Rights Reserved

Revision 1.1April 2015

This document supports the following application:• Jeppesen FliteDeck Pro 8.2

Copyright © 2015 Jeppesen, All rights reserved.

Except as otherwise provided and authorized in a written agreement between both Jeppesen and your company, Jeppesen's copyrighted information and materials may not be processed, reformatted, reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, whether electrical, mechanical, photocopying, recording or otherwise, without prior written permission of Jeppesen.

Windows 8 and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Product or brand names may be trademarks or registered trademarks of their respective owners.

ContentsContents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Training and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Jeppesen Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

2 Release Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Release Identification Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Operating System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Hardware Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Connectivity Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

3 Installing and Activating Jeppesen FliteDeck Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Installing Jeppesen FliteDeck Pro. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Activating Jeppesen FliteDeck Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

4 Troubleshooting FliteDeck Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Escalation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Quick Resolution Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Unable to Perform an Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Unable to Use Registration Information on Another Device . . . . . . . . . . . . . . . . . . 11

Troubleshooting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Verifying Whether a Recipient is Assigned to a Distribution Group in JDM Pro . . . 11Exiting Jeppesen FliteDeck Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Deactivating Jeppesen FliteDeck Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Uninstalling and Reinstalling Jeppesen FliteDeck Pro . . . . . . . . . . . . . . . . . . . . . . 12

Understanding Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

© 2015 Jeppesen, All Rights Reserved FliteDeck Pro Administration Guidev

Contents

FliteDeck Pro Administration Guide © 2015 Jeppesen, All Rights Reservedvi

CHAPTER 1

IntroductionThis guide provides basic troubleshooting information and customer configuration information for system administrators who support the Jeppesen FliteDeck Pro app for Windows 8.1

This chapter contains the following topics:• Intended Audience• Training and Documentation• Jeppesen Support

Intended AudienceThis guide is for the following audiences:

• Administrators who manage data updates for FliteDeck Pro for Windows 8.1• Support specialists• Anyone who installs, integrates, deploys, or services FliteDeck Pro for Windows 8.1

Training and DocumentationJeppesen provides detailed, task-oriented user training and documentation for FliteDeck Pro for Windows. In addition to this document, the documentation suite includes the following resources:

• User Guide• eLearning• Release Notes

© 2015 Jeppesen, All Rights Reserved FliteDeck Pro Administration Guide1

Introduction

Jeppesen SupportJeppesen provides technical support 24 hours a day, 7 days a week.

• North America Toll-Free: 800-537-7225• United States Direct: 303-328-4170• United Kingdom: 44-1293-842407• Australia: 61-73105-9450• All Other International: 49-6102-507004• Email: [email protected]

• Web: http://ww1.jeppesen.com/aviation/products/flitedeck-pro/resources.jsp

FliteDeck Pro Administration Guide © 2015 Jeppesen, All Rights Reserved2

http://ww1.jeppesen.com/support/technical-support.jsp

CHAPTER 2

Release SummaryJeppesen FliteDeck Pro is continuously modified to be fully compatible with the Windows 8.1 operating system.

Release Identification InformationJeppesen FliteDeck Pro version 8.2.

Operating System RequirementsThe minimum operating system requirement for Jeppesen FliteDeck Pro 8.2 is Windows 8.1.

Hardware SupportedJeppesen FliteDeck Pro is supported on devices that use the Windows 8.1 operating system.

Connectivity ConsiderationsTo download updates, FliteDeck Pro requires a reliable internet connection. The connection can be wired, wireless, or cellular. The time necessary to download and perform data updates depends on the speed of the internet connection and the size of the data coverage area.


Release Summary

What’s New in FliteDeck Pro 8.2Release 8.2 includes multiple changes that directly enhance the user experience, in addition to various change requests that address software issues. See the Release Notes documentation for a comprehensive list of the change requests included in the 8.2 release, along with a list of known issues.

The following table describes changes that directly enhance the user experience:

Table 2-1 FliteDeck Pro 8.2 Enhancements

Enhancement Description

Textual and graphical weather Users can turn overlay various weather types on the Enroute map, and they can view TAF and METAR weather data while viewing Terminal Charts.

Direct-To routing Users can select Direct-To routing for an airport, waypoint, or navaid from the object details box.

Rubber-Band routing With FliteDeck Pro 8.2, users can modify their route with rubber-band routing: • To add a point to the route, touch the route

line and drag it to another point on the map.• To change a point along the route, select an

object on the route and drag the route line to another point.

Improved Route Drawer performance The Route Drawer underwent changes to improve usability. Also, the Route Drawer now accepts both FliteDeck Pro plain language and dot-notation formats.

Improved clarity for notes FliteDeck Pro 8.2 introduces modifications to the Notes boxes that aid accessibility. The notes are now categorized such that they display according to their type. For example, all communication notes are located in the Comm tab for the note types that support it.

Terminal Chart enhancements With FliteDeck Pro 8.2, Terminal Charts includes several enhancements that make chart loading and chart manipulation faster. The chart clips also load faster.


CHAPTER 3

Installing and Activating Jeppesen FliteDeck Pro This chapter describes how to install Jeppesen FliteDeck Pro onto a single Windows device. If your organization uses a Mobile Device Management (MDM) service provider (sometimes called a “kitting provider”) to deploy software onto multiple distributed devices, refer to your service provider’s documentation.

Installing Jeppesen FliteDeck ProBefore you install FliteDeck Pro 8.2 onto a Windows tablet device, ensure the following conditions:

• The operating system on the device is Windows 8.1.• The device has at least 8 GB of hard disk space available.• Determine whether the device operating system is 32-bit, 64-bit, or ARM-based.

To determine the operating system type, access Control Panel > System and Security > System.

• You must have a Microsoft developer license or the device must have a Microsoft Sideloading Product Activation key.

• If you use a Microsoft developer license, the device must be connected to the Internet.

- For information about obtaining a Microsoft developer license, refer to the following Microsoft article:http://msdn.microsoft.com/library/windows/apps/hh974578.aspx

- For information about configuring the device to enable apps to be sideloaded and for obtaining a sideload key, refer to the following Microsoft article:http://technet.microsoft.com/en-us/library/dn613835.aspx

NOTE If the device does not have a sideload key associated with it, Jeppesen recommends that you acquire a Microsoft developer license. As of March 2014, individual licenses are free of charge and are valid for 30 days. You can renew licenses at no charge.


http://technet.microsoft.com/en-us/library/dn613835.aspxhttp://technet.microsoft.com/en-us/library/dn613835.aspx

Installing and Activating Jeppesen FliteDeck Pro

Jeppesen FliteDeck Pro is available as a sideload package, and is distributed as either a folder or a .zip file.

To install Jeppesen FliteDeck Pro:1. Tap the Desktop tile to access the Windows Desktop.2. Navigate to the location that contains the sideload package.

The sideload package can be on the device or on external media. If the package is on external media, Jeppesen recommends copying it onto the device and installing from the device location.

3. If the sideload package was delivered as a .zip file, unzip the package.4. Open the sideload package folder, and then open the subfolder that corresponds to the system:

5. Right-click the Add-AppDevPackage file.6. Select Run with PowerShell.7. In Windows PowerShell, follow the prompts to install the app, and note the following:

• If your system is not configured with a Sideloading Product Activation Key, Windows PowerShell prompts you to supply your developer credentials.

• Windows PowerShell might prompt you to supply your device Administrator credentials.• Windows PowerShell notifies you when the installation is complete.

8. To start Jeppesen FliteDeck Pro, from the Start view (Tile view), swipe upward from the bottom to access All Apps, and then tap the Jeppesen FliteDeck Pro tile.

Activating Jeppesen FliteDeck ProIf you attempt to run Jeppesen FliteDeck Pro and it is not activated, the app displays a message that indicates a missing activation link. Until you activate the app, you can run Jeppesen FliteDeck Pro only in Demo mode.

To activate Jeppesen FliteDeck Pro:1. Locate and open the activation email message for Jeppesen FliteDeck Pro.

If you have trouble locating the message, search for the following sender in your email client:[email protected]

2. Copy the link into your browser.Jeppesen FliteDeck Pro displays the Activation screen.

If the device is… Open the subfolder that ends with…

32-bit or 64-bit x86

ARM ARM


Activating Jeppesen FliteDeck Pro

3. Tap Activate.Jeppesen FliteDeck Pro displays the Updates screen, which enables you to load your subscription data. Subscription data includes:

• Terminal Charts.• Enroute Data.• Manuals.

4. Tap Update.The update process can take several minutes. The amount of time necessary to download and perform an update depends on the speed of the internet connection and the size of the coverage area. You cannot cancel or pause the update process.

5. When the update process is complete, tap Close.


Installing and Activating Jeppesen FliteDeck Pro


CHAPTER 4

Troubleshooting FliteDeck ProThis chapter describes basic Jeppesen FliteDeck Pro troubleshooting guidelines.

Escalation GuidelinesIf you are unable to resolve an issue by using the resources in this guide, you can escalate the issue to your organization’s EFB administrator or to Jeppesen Support.

Before contacting Jeppesen, gather as much of the following information as you can. By providing this information, you help to ensure a rapid resolution.

First, determine whether the issue is reproducible on a test device. If so, provide Technical Support with the following information:

• Recipient name.• Complete description of the issue, including a detailed workflow that led up to the issue. If

possible, include screen captures or video (or both) of the issue.• Error codes, if any.• Detailed description of the device, including device settings. For example, determine the

following:

- Sleep Mode setting

- Display Lock setting

- Enroute View settings, including moving map and ownship

- Terminal Charts View settings, including ownship

- Application version number and build number

• Type of network—such as Wi-Fi or cellular:

- If Wi-Fi, describe the location from which the network is accessing data—for example, hotel, FBO, or home.

- If cellular, specify whether 3G or 4G.

• Type of third-party GPS receiver


Troubleshooting FliteDeck Pro

Quick Resolution GuidelinesThis section provides instructions to help you rapidly resolve issues. Links to expanded instructions and processes are indicated where necessary.

Unable to Perform an UpdateIf you are unable to update FliteDeck Pro, follow these procedures:

1. If an error message appears, see Understanding Error Codes for common error messages and resolutions.

2. Verify that the device is connected to a strong Wi-Fi or cellular signal.• Ensure that the device is not in Airplane mode. To do so, tap Settings, and then tap the

Wireless Network icon. Make sure that Airplane mode is set to OFF.• After you verify that the device is connected to a Wi-Fi or cellular signal, open a browser session

and verify that the device can access a typical internet page. For example, some public and hotel Wi-Fi connections indicate a connected status, but do not provide a functional internet connection to the device.

3. If problems persist, exit, and then restart Jeppesen FliteDeck Pro. See Exiting Jeppesen FliteDeck Pro.

4. If problems persist, restart the device.• Open the Settings charm.• Then tap the Power icon and choose Restart.

5. If problems persist, deactivate, and then reactivate Jeppesen FliteDeck Pro. Before you deactivate Jeppesen FliteDeck Pro, make sure that the device has an active and stable internet connection and power source. After you restart Jeppesen FliteDeck Pro, it automatically accesses your registration information and prompts you for an initial data update. For more information about deactivating Jeppesen FliteDeck Pro, see Deactivating Jeppesen FliteDeck Pro.

6. If all previous attempts do not resolve the issue, as a last resort, you can uninstall and reinstall the app. Before you uninstall Jeppesen FliteDeck Pro, be sure to deactivate it.

• To uninstall the Jeppesen FliteDeck Pro app, access the Tile view; then press and hold the Jeppesen FliteDeck Pro tile. A row of options appears at the bottom of the screen. Choose Uninstall. When you uninstall the app, the system retains your registration information.

• Follow the instructions in the Installing Jeppesen FliteDeck Pro chapter to reinstall the app. After you reinstall the app, Jeppesen FliteDeck Pro automatically registers according to your existing registration information and prompts you for an initial data update.


Troubleshooting Procedures

Unable to Use Registration Information on Another DeviceEach Jeppesen FliteDeck Pro activation link is applicable to a specific device. Activation links cannot be shared on multiple devices. If a user attempts to activate Jeppesen FliteDeck Pro on a second device, Jeppesen FliteDeck Pro becomes active on that device. However, if the user attempts to use Application Manager on the previously registered device, Jeppesen FliteDeck Pro displays an error message. To resolve the issue, deactivate the application on both devices and reactivate the software on only one device.

Troubleshooting ProceduresThis section provides detailed instructions for resolving the issues that appear in the Quick Resolution Guidelines section.

Verifying Whether a Recipient is Assigned to a Distribution Group in JDM ProTo verify whether a recipient is assigned to a distribution group:

1. Log on to JDM Pro:https://jdmp.jeppesen.com

2. On the Recipients tab, select the Not Assigned category.The recipients that appear on the right are not assigned to a distribution group.

3. Assign the recipient to the appropriate distribution group.

Exiting Jeppesen FliteDeck ProTo exit Jeppesen FliteDeck Pro and stop all processes associated with it:

1. Swipe down from the top edge of the screen, and drag the app to the bottom of the screen, being sure to hold it until it flips over.

2. Alternatively, use Task Manager to exit the app. (To locate Task Manager, open the Search charm and type Task Manager.)

Deactivating Jeppesen FliteDeck ProDeactivating the app removes all Jeppesen date and clears the activation information (including the site key).

NOTE Before you deactivate the app, confirm that the device has an active and stable internet connection and power source.


https://jdmp.jeppesen.comhttps://jdmp.jeppesen.com


To deactivate Jeppesen FliteDeck Pro:1. Tap the Settings icon near the top right corner of any Jeppesen FliteDeck Pro screen.2. Scroll down to locate the Deactivate option.3. Switch Deactivate to ON, and then relaunch the application.

IMPORTANT When you deactivate and then relaunch the app, Jeppesen FliteDeck Pro prompts you to either activate the app or use the app in Demo mode. Do not use Demo mode to aid situational awareness during flight. If you reactivate the app, Jeppesen FliteDeck Pro displays the Update screen and prompts you to carry out a data update.

Uninstalling and Reinstalling Jeppesen FliteDeck ProFor some issues, you might need to uninstall Jeppesen FliteDeck Pro, and then reinstall it.

IMPORTANT Always deactivate the app before uninstalling it. See Deactivating Jeppesen FliteDeck Pro.

To uninstall and reinstall Jeppesen FliteDeck Pro:1. Exit the application. See Exiting Jeppesen FliteDeck Pro.2. On the Start screen, touch and hold the Jeppesen FliteDeck Pro tile momentarily, and then

release your finger.Several options appear at the bottom of the screen.

3. Tap Uninstall.Jeppesen FliteDeck Pro prompts you to confirm your selection.

4. Tap Uninstall.Jeppesen FliteDeck Pro deletes app data and uninstalls itself. However, the application is still registered.

5. Reinstall and activate Jeppesen FliteDeck Pro according to your company procedures. If your company provides the installation media to you, follow the instructions in the Installing and Activating Jeppesen FliteDeck Pro chapter.


Understanding Error Codes

Understanding Error CodesJeppesen FliteDeck Pro generates various error codes if it encounters certain conditions. The following table describes the most common error codes.

Error No. Reason Resolution

-1 Jeppesen FliteDeck Pro generated a general data download error, most likely due to slow internet connection.

Check for a reliable internet connection and ensure that the speed is at least 54mbps. Then try the download again by tapping Refresh on the Update screen.

112 Jeppesen FliteDeck Pro failed to acquire the expected configuration due to using an activation link that has already been used on another device.

Activation links are valid for only one device. First, deactivate Jeppesen FliteDeck Pro on both devices that share the activation link; then reactivate Jeppesen FliteDeck Pro on the desired device. To use Jeppesen FliteDeck Pro on both devices, obtain separate activation links.

129 Jeppesen FliteDeck Pro was unable to obtains a network connection.

Ensure that wireless is turned on for the device and that a reliable network connection is available.

400–600 Error codes in this number series indicate issues that originate in JDM Pro.

To determine the nature and severity of any issues that are occurring, check with the JDM Pro team to determine whether the JDM service that you are currently using is experiencing technical issues.

N/A Jeppesen FliteDeck Pro was unable to acquire key application data. This error, which is identified by the message “Key Data Missing,” is not associated with a particular number.

Ensure that the following data types are assigned to the distribution group to which the recipient belongs:• Termcharts• j3nenroute• Cultural (or CULT_IFR)• Terrain (or TER_30)

3008 Jeppesen FliteDeck Pro was unable to download data.

Try to download the data again. In most cases, the second download attempt succeeds. Otherwise, verify that your system date and time is set to the current date and time. Contact the JDM team to determine whether JDM Pro is experiencing technical issues. Ask the JDM Pro team for a status update on the server being used.

124 Registration server not found, possibly due to a faulty internet connection or because of stability issues associated with the JDM Pro server.

Ask the JDM Pro team for a status update on the server being used.



110 Get URL failed. This error code is most likely due to a JDM Pro issue.

Ask the JDM Pro team for a status update on the server being used.

Error No. Reason Resolution


Jeppesen FliteDeck Pro Administration GuideContentsChapter 1—IntroductionIntended AudienceTraining and DocumentationJeppesen Support

Chapter 2—Release SummaryRelease Identification InformationOperating System RequirementsHardware SupportedConnectivity ConsiderationsWhat’s New in FliteDeck Pro 8.2

Chapter 3—Installing and Activating Jeppesen FliteDeck ProInstalling Jeppesen FliteDeck ProActivating Jeppesen FliteDeck Pro

Chapter 4—Troubleshooting FliteDeck ProEscalation GuidelinesQuick Resolution GuidelinesUnable to Perform an UpdateUnable to Use Registration Information on Another Device

Troubleshooting ProceduresVerifying Whether a Recipient is Assigned to a Distribution Group in JDM ProExiting Jeppesen FliteDeck ProDeactivating Jeppesen FliteDeck ProUninstalling and Reinstalling Jeppesen FliteDeck Pro

Understanding Error Codes

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