bringing aca navigators to scld
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Bringing ACA Navigators to SCLD. Aileen Luppert [email protected] 509-893-8437. How It Began. Personal interest and March 2013 Spokesman series led to permission to follow WA Health Benefit Exchange’s “Countdown to Coverage” - PowerPoint PPT PresentationTRANSCRIPT
Bringing ACA Navigators to SCLD
Aileen [email protected]
How It Began• Personal interest and March 2013 Spokesman
series led to permission to follow WA Health Benefit Exchange’s “Countdown to Coverage”
• Attended Exchange webinars and phone meetings with Exchange’s Outreach
• Listened to webinars– WebJuction featured Waukegan Public Library
Should SCLD Lead or Follow?
• Researched other library plans– Posters, flyers, web links, programs
• Staff Navigator Concerns– Training was 40-50 hours– To many unknowns– Liability
Persistent Partners
• Better Health Together (BHT) named lead agency for Spokane County
• BHT contact led to meeting with Community Minded Enterprises (CME)
“The Meeting” with CME
• What did the navigator training really entail?
• Who was doing the training?• What was the timeline?• Why have library staff trained to
do this?
Why not have library staff trained?
• Library seen as a trusted, neutral and, safe• Public would have questions and NEED to
enroll– DSHS no longer filing role
• Comfortable helping without deciding – Like FASFA or job applications
• Have enough staff resources • Have successful system (BaL)
– “Appointment Only” meant needs met with minimal staff
– More efficient to have few experts
SCLD Navigators
Managing Requests
• Used “Book a Librarian” model
• Email or calls funneled to intranet– [email protected] or 509-893-8400
Appointments
• Met in conference rooms or private places
Individuals Enrolled
Month Apple Health QHP Total
November 2013 44 23 67
December 2013 99 90 189
January 2014 58 30 88
February 2014 38 24 62
March 2014 81 30 111
TOTAL 321 197 517
62% Apple Health and 38% QHP
Partnerships and Relationships
Recognition
Consider Your Library• Plan programming or drop-in sessions• Ask them to consider a staff expert
– Basic ACA, Apple, QHP and poverty level info
• Invite staff to view training webinars• Ask to demonstrate HealthPlanFinder
site• Offer printed materials• Encourage them to join email lists or
watch for ones you forward
Remember Your Library
• Multiple locations• Open afterhours and 7 days a week• Computers, laptop labs, copiers, and
scanners• Conference and meeting rooms
– Meet with clients– Presentations
Plans for the Future
• Committed to maintaining our navigators’ training.• May add between 1 and 3 more
• Navigator staff will continue enrolling individuals in Apple Health year round.
• Arrange for more informational sessions in the fall.• Small Business Health Options Plan?
Questions for the Future• Enrollment/Renewals be like last year
– Will partnerships be terminated?
• Tax implications and penalties– Educate staff about ACA tax penalty
• Where to refer complaints and appeals
– Overpayment/Underpayment scenarios
• SHOP/Business resource• Customer Service support for
Navigators
Questions?
• Navigators• [email protected] • 509-893-8400
• Aileen Luppert• [email protected]• 509-893-8437
Thank you!