Leanne Taylor-Flett (MCIPR)

Employee Communication and Engagement Manager

Founder and consultant

@LoveLeaT | www.justflair.co.uklinkedin.com/in/leanne-taylor-flett

Hello

One event can change everything

EngagementDOUBLED

DEDICATEDresource

Budget TRIPLED

The challenge

Drop in engagement

Boring eventsplanned

Change instructure

“THEM USThe gaps

I DON’T GET IT

VALUE SOS

“

“People don’t always remember what you said or

even what you did, but they do remember

how you made them feel.”

Maya Angelou

The solution

Inject energy into events

Event-centric

campaign Make change

positive

Make people feel valued

The solution

https://www.youtube.com/watch?v=MAQypZeRWjk&feature=youtu.be

The results

20% Increase in understanding of key messages

Immediate ENPS increase from +25 to +26

91% strongly agreed that feedback is being listened to and acted upon for positive change

91% really enjoyed the session

91% thought the session was a good use of time

82% strongly agreed that the session was engaging

The results

ENPS score of +47 six months after campaign

Increase in budget and resource for internal comms

13 point increase in response to ‘I believe management will act upon feedback’

“WHAT’S NEXT?“

The takeaway

Challenge the norm

Take chances and WOW

Close the gaps