BRITNEY WASHINGTON 1005 17St NE #1  Washington, DC 20002 202-368-1848 washingtonbm05@gmail.com

Summary of Qualifications

Proven customer service professional with a background in Sales,Administration,Food Service and Hospitality Management

Awarded for customer service Performed duties as a lead: Assigning work,

delegating assignments, checking work for completion

Planned marketing strategies and sales tactics that lead to an increase in sales

Experience in managing inventory, replenishment, event management/space management, and food service operations.

75 WPM, Proficient in MS Office (Word,Excel,Access,PowerPoint),CRM,Salesforce,ADP,Kronos

Customer Service: Experience working with clients from all over the world. Being culturally adaptive, understanding the customers’ needs. Maintained a good performance in customer service relations. Excellent interpersonal skills and Communication skills.Operations & Administration: Managed day-to-day activities and backroom staff, managing schedules, personnel management, and inventory replenishment. Ability to deal with changing schedules in a fast paced operation.Leadership: Leadership experience in fast paced organizations and environment. Managed the professional development and training of staff.

Employment History

Lead Host /TrainerMastros Steakhouse, Washington, DC 2015-Present Trained new staff/ hostesses on proper customer service protocols, proper scheduling and managing of reservations. Assisted management with major events for customers, such as setting up tables, and ensuring the proper personnel were in

place for dining service. Maintained a high level of customer service for new and returned customers Performed a magnitude of multi-task duties including answering phones, making and confirming reservations, greeting and

seating customers, call backs

Lead Beautician/Office AssistantHair Cuttery, Washington, DC        2008-2015    Held a dual role a Beautician and Office Assistant. Performed accounts receivable/payable services, managed appointments, managed the cash handling for the store, and handled Managed the cleanliness of the store and areas. Performed at a superior rate on customer service operations, which saw repeat customers. Performed techniques such as blow drying, ironing skills, exceptional cutting, and coloring techniques; knowledgeable of hair

extensions.

Sales AssociateVictoria Secrets, Washington, DC    2006-2008 Provided outstanding customer service support to all customers. Managed the stock and inventory of $230,000 items in the store. Led the sales team by consistently hitting goals over $2,000 a month. Trained other sales associates in sales operations.

Education

Virginia Commonwealth UniversityBachelors of Science Psychology/Business, Completed 3 years

Training

• Dudley Beauty College: Cosmetology Certificate, Washington, DC, 2008