QUESTIONNAIRE FOR STUDY ON TELECOMMUNICATION INDUSTRYDear Respondents, this questionnaire is for Research purpose and information regarding this is kept confidential & only used to carrying out Research Project Work.Q.1) Which mobile connection you are currently using?(a) Airtel [ ] (b) Idea [ ] (c) Vodafone [ ] (d) Reliance [ ] (e) Any Other(please specify).......Q.2) Which type of connection are you using?(a) Prepaid [ ](b) Postpaid [ ]Q.3) For how much long you are using the services of the particular service provider?(a) Less than 6 months [ ] (b) 6 months to < 1 year [ ] (c) 1 year and above [ ]Q.4) Are you satisfied with the services of your current Mobile Service Provider?(a) Yes [ ](b) No [ ](c) Cant tell [ ]Q.5) What is your monthly usage (in Rs.)?(a) Below Rs. 250 [ ] (b) Rs. 251 500 [ ] (c) Rs. 501 1000 [ ] (d) Rs. 1001 & above [ ]Rate these attributes on a scale of 1 to 5 for your current service provider.1- Highly Dissatisfied, 2 Dissatisfied, 3 Neutral, 4 Satisfied, 5 Highly SatisfiedS.No.AttributesHighly Satisfied (5)Satisfied (4)Neutral (3)Dissatisfied (2)Highly Dissatisfied (1)

Q.6)Network

Q.7)Voice Clarity

Q.8)Response to Complaints

Q.9)Value Added Services

Q.10)Tarrif

Q.11) Would you like to change your current service provider? (a) Yes [ ](b) No [ ]Q.12) Which Mobile Service Provider would you like to prefer in future?(a) Airtel [ ] (b) Idea [ ] (c) Reliance [ ] (d) Vodafone [ ] (e)Any Other(please specify) ...How important are the following attributes for choosing a Mobile Service Provider (MSP)? Rate these factors on a scale of 1 to 5 on the basis of your preferences.1- Least Important, 2 Unimportant, 3 Neutral, 4 Important, 5 Most Important S.No.AttributesMost Important (5)Important (4)Neutral (3)Unimportant (2)Least Important (1)

Q.13)Internet Package

Q.14)Connectivity/Network

Q.15)Initial Subscription Cost

Q.16)Tarrif

Q.17)Corporate Reputation

Q.18) Gender: (a) Male [ ] (b) Female [ ] Q.19) Age (Years): (a) Below 15 [ ] (b) 16 30 [ ] (c) 31 45 [ ] (d) 46 and above [ ] Q.20) Marital Status: (a) Married [ ] (b) Unmarried [ ]Q.21) Educational Qualification: (a) Under Graduate [ ] (b)Graduate [ ] (c)Post Graduate [ ](d) Professional Degree [ ]Q.22) Monthly Income (in Rs.): (a) Below Rs.20000 [ ] (b) Rs.20001 40000[ ](c) Rs.40001 60000 [ ] (d) Rs.60001& above [ ]Q.23) Profession: (a) Student [ ] (b) Business [ ](c) Salaried [ ]Q.24) Name: ..Q.25) Mobile Number: ..Q.26) Email ID: .